Monese Customer Service Issues

My account is currently blocked. The compliance department has contacted me via email and requested information and documents. Despite providing all the required details and documents, I am unable to access my funds during this festive season. I have complied with all requests, and I kindly request access to my funds. I acknowledge the security procedures in place but assure you that I have not violated any terms. I am facing difficulties as I have been unable to afford meals since yesterday afternoon. Please assist me in resolving this matter promptly.

I've been attempting to contact Monese for an hour now. I forgot my password and got locked out of my account for 24 hours. I needed urgent access to my funds. Despite several calls, I haven't received any assistance. After the 24-hour lockout, the Identity verification process failed even though I tried using both my passport and provisional IDs. None of the ID numbers worked. I urgently require access to my funds in that account. Your prompt assistance would be greatly appreciated.

Yesterday, the UK Tax office (HMRC) deposited funds into my account meant to support businesses affected by COVID-19. However, this morning, my account was unexpectedly blocked without any notice. I am now unable to access my money for essential needs, and attempts to reach the bank have been unsuccessful. Despite sending numerous letters seeking clarification, I received a vague response promising contact at an unspecified time. I have always used this account for legitimate purposes and feel unfairly targeted. The sudden block has left me without access to funds for important expenses, including a planned trip next week. I have been a customer of this bank for two years and am disappointed in the lack of communication and assistance. I hope to resolve this issue promptly.

Hello, I'm Eugenia Moraru. Recently, my bank account got blocked, and I was asked to send documents to unblock it. Despite sending all necessary information, I haven't received any response via email. I've been waiting for quite some time now, and it's affecting my ability to access my salary or make any purchases. This situation is quite frustrating and stressful for me. I would appreciate a prompt response to help resolve this matter as soon as possible. Thank you.

Hello, I attempted to withdraw money from the ATM on Wednesday, 02.12.20. Unfortunately, the transaction was unsuccessful, with a message indicating insufficient funds in my account. Subsequently, while trying to make a purchase at a store, I encountered the same issue. In response, I immediately blocked my card via the application and requested a replacement. After waiting until Monday, 07.12.20, the new card failed to arrive. Another replacement card was ordered on 12.12.20, with an estimated delivery date. I seek assistance in restoring access to my account and recovering the funds. Thank you.

Good morning, To whom it may concern, I would like to express my gratitude for the support and security provided for my account. I appreciate the promptness in handling the payment of 10,[redacted].00 euros made by my client, Mevr Greta Cassiman, to my Monese bank account in Belgium. I had suggested using my Monese account for the transaction due to its location in Belgium for the purchase of Italian shoes and bags from my company. I am the CEO of Okoye Enterprises S.A.S. di Okoye Amos & Co., a registered company in Italy specializing in Italian designers, export, and import. I have attached the invoice of the payment and my company's Chamber of Commerce certificate for your reference. Thank you and best regards.

Subject: Monese Account Frozen with No Transfer Access Hello, I have been a customer of Monese with a premium account for almost a year. I work as a freelancer. Starting in early December, Monese froze all my funds (over 20,[redacted]€) without any explanation, preventing any incoming or outgoing transfers. Despite reaching out to support numerous times, the only response I received was from Mr. Michael Keys who replied to an email from 30.10.[redacted] and only provided login instructions. I have submitted all required documents such as my freelancer contract, invoices for the last 6 months, my identity card, and Spanish resident card along with previous relevant emails. Monese has been unresponsive and inactive, which is extremely frustrating. Currently, I can only log in to my account but cannot perform any transactions.

I contacted Monese about 2 months ago to block my account because someone stole my mobile phone and bank card. The issue is that the person who stole my phone changed my email address, so now I am unable to access my account in the application with my email. I would like to transfer my money to another account until the issue is resolved. Name: S.I. Account Number: [redacted] Sort Code: 04-00-75 I want to transfer my funds from Monese to this Revolut account until the issue is resolved or until I can update my original account details. Thank you.

I deposited £8,[redacted] from my late father's inheritance. I have attempted to reach out via telephone, email, and even threatened to involve regulatory bodies due to the lack of response. Despite the Covid situation leading many to work from home, the customer service has been unacceptable. The delay in releasing my funds has caused significant distress, affecting my health and well-being. I have provided all necessary documentation and am awaiting a prompt and factual response to resolve this urgent matter. Thank you, Mr. Guy Evans.

Hello, my name is Sandra Michelle Chiriac. I've been having trouble accessing my online banking with Monese, and I'm unable to get my sort code and account number to proceed with updating my student finance application. Can you please assist me with getting this information either by email or a phone call? Thanks.

Hello, I am facing some frustrating issues with my Monese account. I received my card after taking out a small loan, but my attempts to make over-the-phone purchases have been declined. When I tried to pay for necessary documentation online, I was notified that Monese lacked my number for verification. Although contactless payments in-store are functional, other essential payments remain unresolved. The chat feature on the app is inaccessible, and my email inquiry from days ago remains unanswered. I attempted to call Monese four times, enduring lengthy holds and frequent disconnections. I am extremely stressed trying to resolve this; any guidance would be greatly appreciated.

Hello, I am currently visiting my family in Slovakia and have been unable to access my bank account since my arrival. I am disappointed with the service provided by the bank. Despite calling three times last Friday and waiting on hold for over 30 minutes each time, no one answered the phone, even though the estimated wait time was only 6 minutes. There was no valid reason for my account to be blocked, and it is frustrating that customer service is not available on weekends. Previously, when I tried to resolve other issues, there was no follow-up from the bank. Additionally, I have repeatedly requested bank cards to be sent to my address in the UK, but they were sent to my address in Slovakia instead. Now that I have finally received my card, my account has been blocked, which is unacceptable. I am considering switching to a different bank if my issue is not resolved promptly. I urge the bank to improve customer care and unblock my account. Thank you, Ivana J.

On January 27, [redacted], my account was closed by Monese, who assured me that the funds in my account would be refunded. However, to date, I have not received the refund, despite multiple unsuccessful attempts to reach Monese for clarification. Numerous calls to their customer service line have been unproductive as there is only automated service with no human assistance. This experience has led me to question Monese's practices regarding client funds. My main request to Monese is for them to promptly return the money owed to me, as no details or timeline for the refund have been communicated. I am considering involving the UK banking Ombudsman due to the urgency and seriousness of this matter.

Hello. My name is Mirjan Hasramaj. I've been unable to access my online or app account since the end of December [redacted]. Despite reaching out to customer service via email back then, it has been over three months and my access is still blocked. Recently, I lost my card and ordered a new one over the phone. When I tried to activate it after receiving it, I realized I couldn't do so because my app is blocked and I can't retrieve the pin. This is my primary bank account, housing all my funds that I use daily. Kind Regards, Mirjan Hasramaj. I eagerly await your response.

Hello, I am Mirjan Hasramaj. It's been since the end of December that I have not been able to access my online or app account. Despite writing an email to customer service, my access remains denied after more than 3 months with no response. As a European citizen living in the UK post-Brexit, I urgently need my bank statements for [redacted], specifically the last 6 months, to apply for the EU Settlement Scheme by the June 30 deadline. Repeated attempts to contact customer service by phone have been unsuccessful. I kindly request assistance in obtaining my bank statements. Thank you for your help. Best regards, Mirjan Hasramaj.

I recently closed my Monese account but discovered a scheduled payment on Saturday, April 17, [redacted], which I couldn't change. Despite sending numerous emails since then, I have not received a response within the advertised 10-hour timeframe. I also attempted to call but was left waiting for an hour without an answer. This stressful situation requires immediate attention. Please review my case, either open my account to receive the payment or reject it and send it back to the sender promptly. Failure to receive a response within 48 hours may lead me to involve the police. Your swift action on this matter is crucial. Sincerely, Iolanda. Please disregard the personal and account information provided.

My account got blocked three weeks ago. I provided the supporting documents promptly, and then a supplement the next day. However, I have not received any response since then, aside from occasional automatic messages. I currently have €37,[redacted] stuck in my account, causing financial strain. I reached out to support and was told to wait for the compliance service to return. I am eagerly waiting for the compliance department's response. I also asked for my account to be closed and provided my personal bank account details for the funds transfer, but I haven't heard back after more than 15 working days!

I recently received a repayment from HMRC for my [redacted]/[redacted] self-assessment totaling £[redacted]. The payment was credited to my account on 21/04/[redacted] in the early morning. However, Monese promptly blocked my account, requesting documents related to the HMRC transaction. I promptly provided the requested documents after receiving their email, yet I have not received any further updates on the status of my funds. Every attempt to contact their customer service has been met with rudeness and unhelpful responses. It has been nearly a week since they locked my funds, and I am still unable to access my money. I am seeking assistance to resolve this matter with Monese and recover my funds promptly. Thank you for any help and support in this frustrating situation.

My account has been unexpectedly frozen, preventing me from accessing my cards and making any transactions. The message on the card page states that Monese will contact me shortly, but after more than 8 hours, I have not received any communication. Despite sending two emails, I have not received any response from Monese. The phone number I found online is not operational. I came across a thread on Reddit where others shared similar experiences where Monese did not resolve the issue, leaving them concerned. While I am not quick to believe it's a scam, the lack of communication is troubling since my account remains frozen. How can I get assistance with this matter?

Hello, I'm Ildiko Alexandra Vizi. To contact me, please use [redacted]6. Today, I attempted a payment through my Monese app. Unfortunately, the payment failed due to an "access blocked" error. When I tried logging in with my email, it stated that the email was not found. Using my phone number led to a blocked access message. This situation is new to me. The card functioned well earlier today when I used it for a purchase. However, since then, neither the card nor the app is functioning properly. I attempted to reach out using the contact number listed on the card, but my calls went unanswered. This has left me quite worried. I am unsure of what steps to take, especially considering the consequences if my husband discovers this issue. I would greatly appreciate your assistance. My sort code is 23-69-72, and my account number is [redacted]9.