Mojang Customer Service Issues

Hello, I am experiencing an issue with my Mojang (Minecraft) account. While I can access the account through the Minecraft Microsoft Launcher as I am already logged in, I encounter problems logging in elsewhere, like CurseForge for Minecraft, where I get signed into the wrong Microsoft (Minecraft) account and need to access my Mojang account. However, I am facing an issue with the password reset process since I haven't received any email in my inbox or spam folder. Despite reaching out to Mojang Support and Microsoft Support, I haven't received any assistance. I believe my password is correct as I have it saved. How can I regain access to my Mojang account? Thank you for your assistance.

Hello, I am experiencing an issue with my Mojang (Minecraft) account. I can successfully access my Minecraft account using the Minecraft Microsoft Launcher as I am already logged in. However, when I try to log in elsewhere, such as CurseForge for Minecraft, I am directed to the wrong Microsoft (Minecraft) account, prompting me to log in with my Mojang account details. The problem arises when I attempt to log in to my Mojang account, as it claims I have entered the wrong password. Despite trying to reset the password, I do not receive any reset emails in my inbox or spam folder. Contacting Mojang Support and Microsoft Support has not been fruitful. I am unsure how to regain access to my Mojang account. I believe I am entering the correct password as it is saved. Thank you for any assistance you can provide.

For the past month, I've been trying to fix the issue of "failed to connect to the game" in Minecraft and can't join my friends. This happens on my PlayStation 4, but it also doesn't work from my PC. I followed all the instructions in an email a month ago, watched videos, checked a response in Microsoft's help section, and still can't join any world. It doesn't make sense. I even tried from another account with no luck. I need solutions because this is frustrating, and I'm sure I'll receive a generic email response as usual. Regards.

Salve assistenza Mojang, sto riscontrando un problema con l'accesso al mio account Minecraft Mojang a seguito della presunta migrazione a Microsoft. Non ho mai effettuato personalmente la migrazione, ma al momento dell'accesso risulta migrato comunque, costringendomi a effettuare il login tramite un account Microsoft sconosciuto a me. Grazie.

I have forgotten the email and password I used for playing Minecraft on PlayStation 4 online. Recently, the game logged me out, and now I cannot access my old account. I've attempted to log in with a new account but have been unsuccessful. I'm hesitant to delete Minecraft as I have spent two years building a significant world that I don't want to lose. The old gamertag associated with my previous account is KGHBOSS, but I lack further details. I would appreciate any assistance in recovering access to my game, as I have been a devoted Minecraft player since I was four years old.

To the Microsoft customer service team, As a student residing in Beijing, China, I encountered an issue while playing on the SMP private server within the Hypixel server environment around 2:00 p.m. on January 7, [redacted]. A player named Dianthe approached me claiming to offer the MVP++ rank and requested verification through my Microsoft account. Despite receiving a verification code via email, I realized there was a problem when I could no longer access my account. I attempted to create a new Microsoft account linked to my email, [redacted], but it appears to have been compromised by hackers. This situation is concerning, especially as the MVP+ status on my Hypixel server account is at stake. I seek assistance from customer service to resolve this matter promptly.

My Microsoft account ([redacted]) was hacked and deleted, but my Gmail account is still active. Unfortunately, the linked Mojang account with purchased games no longer exists due to the Microsoft account deletion, resulting in a loss of $30. I have created a new Microsoft account with the same email; however, it is not connected to the Mojang account where the game was purchased. Upon reviewing my security information, I noticed suspicious activity from Russia, leading to the deletion of my Microsoft account. Although I didn't value that Microsoft account, I now realize the issue as I tried to reinstall Minecraft and remembered the merge between Mojang and Microsoft accounts.

Hello, I have encountered two persistent issues with Minecraft: Java Edition for about a month now, and unfortunately, my attempts to resolve them have been unsuccessful. The first issue involves my in-game skin being stuck as Zuri in single-player mode. Despite reinstalling the game, trying it on a different laptop with an alternative operating system, and even testing it on a trustworthy friend's computer (with account details removed for security), the problem persists. When playing multiplayer, my old skin remains visible, and any attempts to change it through the launcher or website prove ineffective until days later, if at all. The second issue arises while on a Minecraft server when attempting to chat, an error message appears stating, "Chat disabled due to missing profile public key. Please try reconnecting." After researching, I learned this may relate to outdated exploits with names containing special characters or pirated game versions – circumstances that do not apply to my genuine copy. I am seeking guidance on how to address these issues. My in-game username is *Veronsen*, associated with the Microsoft email *[redacted]*. Any assistance would be greatly appreciated. Thank you for your help.

Good morning, I purchased Minecraft: Java Edition for EUR 23.95 on Fri Jun 25, [redacted], at 18:09:51 UTC. Unfortunately, I had to replace my PC's hard drive a year ago, and now I can't access my account because I can't remember the email or password. The email address where I received the purchase confirmation is [redacted] I've been trying to recover my password using that email, but I haven't received any recovery emails. The email confirming my purchase details was sent by Mojang <[redacted]> on June 25, [redacted], at 20:09. The email contains the receipt information, including the purchase of 1 x Minecraft: Java Edition for EUR 23.95. Thank you.

Hello, I'm Revy, also known as Revenant in the account as Lelnao. Due to being an alpha user, I seem to be missing my cape. Unfortunately, all my beloved childhood worlds were lost during the Microsoft switch, which is upsetting and irreversible. I kindly request the restoration of my cape, the specific name of which escapes my memory. The sentimental value of these lost worlds, especially the first co-op world played with a friend who has since moved far away, has left me feeling quite down. Any assistance in resolving this matter would be greatly appreciated. Thank you.

Years ago, when I created my Minecraft account, I used an email address that I no longer have access to. Despite trying everything, I cannot access this email at all. I do know the password to my Minecraft account. However, the issue arises when the Minecraft launcher requests me to migrate my account to my Microsoft account. Upon trying to log in with the correct email and password, it prompts security questions that I do not recall the answers to (set years ago). Due to the inaccessible email, I am unable to access my account. Any assistance would be greatly appreciated.

Hello, I am having trouble accessing my Xbox account. The account name is q1w2e3r4t5y6u77. One day, it said my Microsoft account didn't exist, so I created a new account. However, when I did this, I created a new Xbox account with the same email and password as the original one. Now, I cannot access the new account. Please help me figure out what to do. The name of the new account is Axelaurios. I would like to know if it's possible to change the email and password for the new account. Please assist me.

I downloaded Minecraft Dungeons, and at the beginning, it asked me to link my Microsoft account used for online gaming. I couldn't do it, so I tried creating a new account by disconnecting the first one in Minecraft. When I tried connecting the new account in the game (Minecraft), it says I have to use the first account created. Unfortunately, I don't remember the email or password for the first account. Is it possible to recover them or link the new account? (playing on PS4)

I haven't logged into my Minecraft account, GucciBread, for over a year and have forgotten my security questions. Despite trying to reset them, the link sends me back to the email or minecraft.net where I need the security questions to access my account. I really value this account and would appreciate any advice on changing my security questions. Thank you.

Dear Mojang support, I would like to report that my Minecraft account was compromised around [redacted] days ago. The Microsoft account linked to it is [redacted] Regrettably, the hacker managed to change the password, email, and account name. The original Minecraft code used for purchase is QWKP3-WQ99W-DFPYM-RDPGJ-DV9RZ. Prior to the breach, the account was under the name HusseinBasiony. The hacker altered it to Elxhupazorr. I have since created a new Microsoft account with the same email. Your assistance in recovering my account would be greatly appreciated. Thank you.

Good evening, for the past few days, I've been having trouble accessing my Minecraft account. I log in with my Microsoft account, enter my Gmail and the code provided by Minecraft on the website, then it says my account is already linked on the PlayStation screen, even though I haven't linked any account. I've visited the help page but can't resolve the issue. Please, since my Minecraft account is important to me, can you help fix this issue? Thank you. 😚

Dear Mojang, I have recently been informed about the ban on inappropriate content. I hope that when enforcing this, only unquestionably understandable and reasonable content is removed. Many players, myself included, enjoy content related to guns. It's important to note that the misuse of gun mods is due to individual poor choices, not the mods themselves. Themes like zombie apocalypses are popular, and I am creating a unique series around them. I would be disheartened if my efforts were wasted. Please, prioritize removing content that is clearly inappropriate. By doing so, you will have pleased players of all ages. Many Minecraft fans and YouTubers, myself included, appreciate violent and weapon-related mods. It's crucial not to lose sight of humanity, integrity, understanding, and reasoning. I may be young, but I understand that rash decisions can harm a game's popularity and lead to financial troubles. Minecraft brings joy to many, including myself. The limitless creativity it offers is unmatched. Please reconsider your decisions to maintain the game's greatness and honor its creators. I hope my words resonate and the game continues to be a source of pride for all involved. Thank you.

I'm from Minecraft Bedrock, specifically on PS4. There is an unbearable lag that disrupts smooth gameplay and hinders the overall gaming experience. It's not a connection issue since it meets the optimal parameters for gaming. Yesterday, I tried to build a pillar and at a certain point, it even damaged me without me falling from any height. The game constantly freezes, and I died from mobs several times because of this. Please advise me on what to do because I'm out of ideas.

While playing Minecraft, I clicked on a discord link shared by someone, mistakenly thinking it was for verifying my account. Unfortunately, this led to my email being compromised, resulting in changes to my outlook account and lockout. My Minecraft account has been transferred to Microsoft, but I am hoping Mojang support can assist me in recovering access by updating my email. If they cannot, I would like guidance on how to delete the account to prevent unauthorized access. Is there any further information required from me? I have documentation to verify ownership of the account if necessary. Thank you for your help.

Hello Expert, I am having trouble accessing my Minecraft account. It has been nearly 6 years since I last logged in, and the associated email has been deleted. However, I do have my nickname, as well as other account details such as the email address and password. I also have records of privileges on servers and purchase receipts. I understand that this may not be sufficient to verify ownership of the account, but I am willing to provide any additional information needed with your assistance. Thank you for considering my request. Best regards, Ilya