Mojang Customer Service Issues

I'm having trouble accessing my son's account due to login issues. Despite multiple attempts to reset the password using the registered email and other potential email addresses, I have not received any reset emails. There seems to be an issue with receiving the emails, as they are not in the spam folder. Contacting the help desk only results in receiving a generic response outlining steps I have already taken multiple times. They require a "transaction ID" from a purchase made 5 years ago to verify the account, which is unreasonable to expect customers to have kept for so long. This lack of alternative contact options and reliance on outdated information for verification is frustrating, especially for a product aimed at children. It is disappointing that the company does not offer better customer service solutions for when automated suggestions fail to resolve issues.

Hello there, I recently purchased Minecraft Java Edition after playing Bedrock for over 2 years. I decided to give Java a try and downloaded the installer, logged into my account, and started playing. However, I encountered an issue where the game crashes and reopens the launcher within a few minutes of playing, despite trying different approaches like updating my drivers. This also occurred when I played the demo version previously. I would appreciate any assistance in resolving this problem as I am eager to enjoy Minecraft Java Edition without interruptions. Thank you for your help in advance.

I am currently experiencing difficulties accessing my Mojang account. Even though I recently reset my password, I am not receiving the email to do so again. Resetting the password has worked for me in the past when facing login issues. I have waited more than 24 hours to try logging in again, as per a suggested help article, but it has not resolved the issue. I may have accidentally marked an email as spam, but I am uncertain. My attempts to reach out to customer support have only yielded an automated response. It has been almost two weeks without any resolution to my problem. I would greatly appreciate any advice on how to address this issue.

I am a member of the special needs community. While I am not visually impaired, I struggle with sensory issues that make playing Minecraft with the default texture unbearable due to the graininess causing severe headaches. Previously, the hattoricraft texture pack met all my needs, but since the nether update, it fails to load consistently and now doesn't load at all, crashing the game upon entering. I am currently exploring options for a refund or a solution to this issue. In the meantime, I have resorted to using the Chinese garden texture pack, although it still triggers headaches as it is similar to the default texture. I reached out to both Nintendo (as I primarily play on the Switch Lite) and Mojang about two weeks ago but have not received any response from either company yet.

I've been trying to access the game for hours, but all I keep getting is a "Not Responding" message. I just want to play Minecraft Java with my friends. I have a large family to care for, and I'm feeling overwhelmed. Please, I just need a break to relax and play. Please, consider the children. Thank you. Now that I've expressed my situation, I hope you understand that I simply want to enjoy the game.

Mojang, I need you to understand how hard it is to deal with a pet's passing. Here are some song lyrics that I hope you appreciate. This song describes Alexander Hamilton's challenging life and his rise to greatness. It's a powerful story of overcoming adversity and making a mark on the world. It's about his struggles, his resilience, and his determination to succeed against all odds. The lyrics paint a vivid picture of his journey and the legacy he left behind. It's a reminder that even in tough times, we can find strength and achieve great things. Hopefully, this song resonates with you as it did with me.

I am frustrated with you, Mojan. I need your cooperation. My name is Yoshikage Kira, I am a 33-year-old employee living in Morioh. I have a structured routine and lead a peaceful life. I prioritize my well-being and like to avoid unnecessary conflicts. If necessary, I am confident in my abilities to succeed.

Today, I purchased Minecraft Java Edition and successfully redeemed the code. On attempting to download the Minecraft launcher using the provided link, I discovered an account already in place using my name as the username, which I don't recall creating. Regrettably, I am unable to recall the password for this unexpected account. Although I tried to log in using my Gmail Mojang account, I was prompted to access the premium features through the account with my username. I am seeking guidance on either retrieving access to the account bearing my name as the username or transferring the legacy to an alternative account. Thank you for your help.

I haven't logged into Minecraft since the middle or beginning of November. Yesterday, my cousin wanted to play Minecraft with me. When I tried to log in, it said I was banned without any explanation of why or for how long. I haven't violated any rules on Minecraft because it's just a game. I believe I might have been reported by my friend during a building challenge for using white blocks, which he falsely labeled as racism. My Gamertag is RayGamer479. I would appreciate some assistance in resolving this ban as I feel it was unjustly imposed.

Sehr geehrte Damen und Herren, Ich benötige Hilfe für meinen Sohn bezüglich der App-Nutzung nach einer Neuinstallation. Wenn er versucht, den Microsoft Launcher zu öffnen, wird er zur Anmeldung aufgefordert, aber trotz mehrerer Versuche funktioniert dies nicht. Die E-Mail-Adresse meines Sohnes ist [redacted] und sein Minecraft-Konto lautet "Basti_MFG". Auch die Anmeldung über das Microsoft-Konto scheitert, obwohl er sich online bei Microsoft einloggen kann. Das Zurücksetzen des Kennworts bringt ihn wieder zum Microsoft-Konto, und selbst nach einer Änderung funktioniert die Anmeldung nicht über die Eingabemaske. Seltsamerweise erhält er keine E-Mails von Minecraft an seine Adresse, was offensichtlich ein Problem darstellt. Mein Mann hat das Microsoft-Konto für Bastian erstellt mit der E-Mail [redacted], und meine E-Mail-Adresse ist [redacted] Vielen Dank im Voraus für Ihre Unterstützung.

I am facing an issue with Minecraft Java Edition. Initially, everything was fine after I bought it, but then it started deteriorating. The app stopped working, but now I can access it. However, it prompts me to login with my username and password, which I enter correctly. Strangely, it keeps saying the details are incorrect even though I can log into my Minecraft account online using the same credentials. It would be greatly appreciated if I could restore my Minecraft Java to its initial working state after purchase.

I have a suggestion to share. While talking with my friends about Minecraft, one of them mentioned finding a wandering trader at diamond level which sparked an idea. Lost Miner Villager: Imagine a villager lost in the cave systems for a while. If you guide it to safety, you could opt for payment in emeralds/diamonds or assistance with mining. Lost Forager Villager: A villager lost in the woods could discover valuable items you wouldn't find otherwise. Rescuing this villager might result in occasional rewards of foragables. Feral Jungle Villager: These villagers from jungles could be aggressive, taking your things to their hut. Defeating them is necessary to retrieve your belongings. Lost Nether Villager: A villager who mistakenly entered the nether could be saved. After returning, they could interact with other villagers, sharing tales of the nether's horrors. I hope the developers consider adding these ideas in an upcoming update!

Hello, we purchased Minecraft about four to five years ago. We can play it on an iPad but only offline. On my MacBook, we used the account Izzy_Wiz associated with either [redacted] or [redacted] to play online with friends. We haven't logged in for one to two years, and now none of the accounts recognizes our purchase. Concerned about losing our created worlds if we purchase the game again, we are eager to recover our online account to play with friends. When attempting to access servers on the iPad, we are stuck in a loop where it prompts us to confirm our email with a code, but after entering the code, we are returned to the game without server access. Logging in on the MacBook does not reflect our ownership of Minecraft on any of our accounts.

Hello, I am experiencing difficulty accessing my Minecraft Mojang Account. Last week, my email account was compromised, and shortly after, my email associated with EA Origin was altered, and all my emails were deleted. I suspect that since I used the same password for both platforms, my Minecraft account might have been affected as well. Despite not logging in for six months, I never received any notification from Mojang regarding suspicious activity. I attempted the "forgot password" option three times but have yet to receive any emails confirming the existence of an account linked to my email. I reached out to Mojang Support a few days ago and received an automatic email suggesting various troubleshooting steps, but I am still awaiting further assistance. I am seeking a contact number to directly speak with support. Any help would be appreciated. Thank you. Philippe

I have been trying to communicate this issue for hours, but I won't repeat it over the phone. Please fix the bug in your game, as I have spent three frustrating hours dealing with the email feature on your website. Consider improving your website to avoid such inconveniences in the future. The most urgent matter is resolving the game bug, which is affecting PS4 users like me everywhere. Failure to address this could lead to losing many players. It is exasperating not being able to access servers or play with friends. As an avid PS4 player, I am urging you to take action promptly to rectify the bug. Thank you for attending to this matter.

Hello, On December 27, [redacted], I purchased the game Minecraft for PC, Windows 10 version, for my son. I made a mistake because he wanted to be able to play online with his friends. Therefore, after creating a Microsoft account for my son and installing the Windows 10 version of the game, I bought the Java version to play online. However, we have been unable to access the Java version and can only access the Windows 10 version. I have double-checked, and both amounts were debited from my bank account. How can we enable him to play online? I have been trying desperately for weeks to get an answer, but without success. I have sent emails everywhere but received no response. Thank you for your assistance. Have a great day. Aurée Tautil Mother of Jules Aliste

Hello Mojang, I encountered an issue while attempting to download Minecraft for PC. Due to an account error, I unintentionally made a duplicate payment for the game. Initially, I installed the Minecraft launcher and purchased the game while setting up a Microsoft account. Despite making the payment, the game did not reflect in the launcher and continued to show "play demo." I attempted to rectify this by restarting the app multiple times without success. Subsequently, I created a new account, assuming I had not made the payment correctly, and underwent the purchase process again, which this time resulted in the game being accessible. However, upon reviewing my bank statements, I discovered that I had paid for the game twice. Unfortunately, I cannot recall the details of the initial account to access it. I wish to resolve this issue as I do not wish to pay twice for the same game. Any assistance on how to address this matter would be greatly appreciated.

I attempted to buy Minecraft premium using my account [redacted] Following the purchase, the website displayed an error message, yet still deducted the amount from my Bancolombia bank account on two occasions, essentially charging me twice for one Minecraft premium account. I contacted Bancolombia, who confirmed the transaction but advised me to contact the vendor. Microsoft stated they had no record of a Minecraft premium purchase linked to [redacted] Currently, I am awaiting a voucher from the bank to verify the transaction. At this juncture, I am unsure of the next steps. Any assistance would be appreciated. Thank you.

I need help canceling the subscription my son set up. I don't have the account information. ORDER RECEIPT Order ID: #7064ea548df04bd1af5d1dbcdf1c58a1 Transaction ID: braintree:dvda6pmq Hello, Thank you for your order from Mojang Studios. We recommend saving this email for future reference. You have successfully made a payment of USD 7.99 using Visa ending in [redacted] on Sun Feb 28 01:52:06 UTC [redacted] in the US. Purchased items: 1 x 30 Day Recurring Minecraft Realms Subscription at USD 7.99 (Recurring) If you wish to cancel the recurring payment, you can do so at any time by visiting your Mojang Studios account overview page. For help with your purchase or any questions, please visit our support center. Enjoy your gaming! Best regards, Mojang Studios

Hi there, A few years back, I purchased a Minecraft license for my son. He shares this account with his older brother. However, my younger son is currently locked out of the account, and I urgently need to determine the associated email address. The issue arose after he had been playing in his realm, only to have his account suddenly canceled, leaving him unable to access his progress. His username is "foofaloo," but I am unsure if he was also registered under "mctennisguy." Microsoft mentioned they require proof of ownership of a valid game license to offer assistance. Time is of the essence as he has put considerable time into building his world, and we fear any delay could jeopardize his progress. Your prompt assistance would be greatly appreciated. Best regards, Carolyn O. Email: [redacted] Phone: [redacted]