Mojang Customer Service Issues

Every time I try to open the Minecraft Launcher, it prompts me to log in to my account. I typically use the same password for Minecraft, and even after resetting it to the same one, it doesn't seem to work now. I have been trying to reset the password through email, but I am not receiving any emails. As a result, I am currently unable to access my Minecraft account.

My account was compromised. After checking on namemc.com, the last activity was on 11/11/[redacted] at 6:46:27 PM, even though I haven't played Minecraft recently. The account name changed from "aL3Xw0w" to "Heloisamcpe," and my skin switched from Bacca from Star Wars to a different one. I suspect my account was stolen as I am unable to reset my password, probably because the email associated with the account was also changed. Since I purchased the game years ago with PaySafeCard, I do not have a transaction ID to provide. I have reached out to Mojang via email but haven't received a response. I am seeking assistance to regain access to my account. Additional evidence includes verifying the correct email in the "launcher_accounts.json" file in the %appdata% Minecraft folder. The email associated with the account is "[redacted]," not the one listed below.

I have been attempting to install Minecraft after running it on beta, and it is not working. My brother installed the beta for Minecraft on my Xbox, and now it keeps saying "installation stopped." I enjoy playing this game and I would hate to have to factory reset my Xbox due to this issue. Google hasn't been much help. Any suggestions would be appreciated. Thank you! -Alexis

I suspect that my account has been compromised recently. Unfortunately, I've received a ban from a server for an extended period. I am seeking assistance in getting unbanned from this server and preventing the individual responsible for hacking into my account from doing it again. Please advise me on the best options available to ensure the security of my account. Additionally, if feasible, could you provide evidence of the unauthorized access to support my appeal for an unban? Thank you.

Hola, buenos días. Soy una jugadora de Minecraft Pocket Edition en iOS. Algunos amigos y yo decidimos adquirir una suscripción para Minecraft Realms el 5 de diciembre de este año por la noche. Al principio todo funcionaba correctamente, pero al intentar cargar un mundo y transferirlo al realm, tuve dificultades. Después de tres días de juego, esa misma noche nos desconectaron a todos y no pudimos ingresar al realm, lo cual nos resultó extraño. Decidimos esperar a ver si se solucionaba al día siguiente, pero al intentar abrir el juego, encontramos problemas. El realm se eliminó y me cobraron los $[redacted] pesos que costaba la suscripción. Espero que puedan resolver esta situación, ya que solo pudimos disfrutarlo durante tres días antes de que se cerrara abruptamente. ¡Gracias!

Dear Sir or Madam, I would like to bring to your attention a possible copyright infringement concerning some of the products listed below: 1. 24 Stück Muffinaufleger Minecraft Oblatenpapier Premium Vegan Halal Koscher on eBay 2. Tortenaufleger Steve Creeper Gamer Oblatenpapier Premium LACTOSEFREI Koscher on eBay 3. Tortenaufleger Steve Creeper Gamer Oblatenpapier Premium LACTOSEFREI VEGAN MC on eBay 4. Tortenaufleger Steve Creeper Gamer Oblatenpapier Premium LACTOSEFREI VEGAN drei on eBay 5. Tortenaufleger Steve Creeper Gamer Oblatenpapier Premium LAkTOSEFREI VEGAN MCc on eBay 6. Tortenaufleger Steve Creeper Gamer Dekorpapier PLUS LACTOSEFREI VEGAN HALAL on eBay 7. Tortenaufleger Steve Creeper Gamer Dekorpapier PLUS LACTOSEFREI VEGAN zwei on eBay Please be aware that 8ung-marketing is a commercial seller on eBay, and there may be additional designs in their eBay shop_tortendekoration that could potentially impact your intellectual property rights. Feel free to take any legal action you see fit. However, it would be appreciated if you could keep me updated should you decide to address this possible copyright infringement. Thank you, Irina Dudat

Hello Minecraft, I'm having a login error when I try to change my password because I forgot it. The message "Password too weak" appears, even though I meet all the required criteria. I've tried passwords like M1n3cr4ft#6554l6lRoot (difficult passwords that meet the criteria) and it still won't let me change it, always showing the same message. My Minecraft username was: pablovalderas_ My Minecraft email was: [redacted] (family member's email) Please help me!!! Thanks.

I had trouble making a payment of $35 to buy Minecraft Java. I tried using my valid Australian Mastercard with enough credit, but kept receiving an error message. I attempted a different credit card, but encountered the same issue. I reviewed the payment troubleshooting page, but I'm still puzzled about why my payment is not going through. Could you please assist me with purchasing Minecraft Java using my Mastercard? Thank you for your assistance!

Good evening, yesterday I tried to purchase Minecraft Java with my credit card under the name of JM Parrilla. I encountered an unknown issue where the transaction kept failing. I attempted the purchase multiple times (5 times in total), resulting in 5 incorrect charges on my card. Eventually, I was able to buy the game using Paypal, but now there are 5 pending charges on my credit card in addition to the actual transaction reflected in my Paypal account. I would appreciate it if you could explain the process to remove these clearly mistaken pending charges. Thank you. Jorge

I suspect my Mojang account was hacked recently without my knowledge. When attempting to sign in and play the game, it repeatedly rejects my login details. Typically, a password reset or creating a new account would resolve this issue. However, Mojang requires repurchasing the game for a new account, and I cannot access the original email account linked to it. How should I address this situation?

Dear Mojang, I am extremely disappointed with your game and would like a refund. The game consistently crashes upon startup, indicating poor coding. I urge you to improve the game or consider removing it entirely to benefit others. Please address these issues promptly.

Ich habe Schwierigkeiten beim Kauf. Deshalb habe ich ihn storniert, aber es scheint nicht zu funktionieren. Ich versuche auch, das Spiel zu kaufen, habe aber Probleme mit der Überweisungsdauer. Wie lange dauert normalerweise eine Banküberweisung? Ich mache mir Sorgen, dass ich bezahlt habe, aber das Spiel nicht erhalten habe. Bitte stornieren Sie die Bestellung.

My account was hacked, and the hacker changed my username and skin. I am unsure how they obtained my password. They altered my skin to resemble a girl in a bee onesie and my username to "cobeeotch." I am facing difficulties on servers due to this change. My previous username was "Idontknow2018." It has been three days since the alteration, and I am now required to wait 27 days to change it back. I am seeking advice on how to possibly override this waiting period. Any assistance is welcomed. Thank you.

I recently installed Minecraft Windows 10 on my computer after enjoying it on my phone for a few weeks. I made purchases for outfits using the same Microsoft account "beyoncaubery" on both devices. However, upon switching back to play on my phone, I noticed that the outfits I had bought did not transfer over. I am hoping to have the items I purchased on my PC transferred back to my phone.

Hello, I'm Desmond Marshall from Grenada. I am a fan of playing Minecraft on the Windows 10 edition with my friends. Initially, there were some minor lags when they joined my world, but we managed to play without too many issues. However, since the release of version 1.16 and subsequent updates, the game has become nearly unplayable for me. It now takes at least 30 minutes for the game to open, and once I'm in-game, there is significant lag even when I'm offline. Every action has a 3-second delay, and when I move, half of the blocks appear transparent. I have tried lowering the graphics settings to the minimum, but the problem persists. I'm unsure if this is due to the updates or my PC (Lenovo IdeaPad [redacted]), but I'm hopeful to find a solution so I can enjoy playing this game I've loved for the past 6 years.

Hello, I am experiencing issues with accessing my Mojang account that I used to purchase Minecraft. Unfortunately, I am unable to login, and despite waiting for the password retrieval email, I have not received it. The problem persists as I am not receiving any correspondence from Mojang in my Outlook account. The email associated with the account is: [redacted]

I urgently need assistance. I purchased Minecraft in December [redacted]. After my hard drive failed earlier this year in [redacted], I replaced it, re-downloaded Minecraft, but can only access the demo despite logging in. I require immediate access to the full version. I keep being redirected to Microsoft's website, but my purchase history is not showing up. Can someone provide me with a direct link to the full version? Order ID: #354f0d81cfdc4bce93c569d3a1e976f9 Transaction ID: braintree:ex808jxk.

I purchased a Realm Plus subscription in Minecraft Bedrock, but although the game charged me Minecoins, I didn't receive the realm. Instead, I got a message saying, "Your purchase was successful, but something went wrong creating your realm. We will create it as soon as possible." It's been a day, and I still haven't received anything. It's frustrating that my money was taken without receiving the Realm Plus. I even have the Minecoins invoice from the Nintendo Switch, which is the platform I use.

I am looking forward to the upcoming update "Caves and Cliffs." There is a suggestion I would like to share that I think would enhance the game experience. Firstly, I believe Minecraft could benefit from the addition of more fruit, such as cherries. In the new lush caves, it would be exciting if breaking the leaves of trees down there could occasionally yield cherries. Secondly, it would be interesting to see ice forming on stalagmites and stalactites in dripstone caves beneath snowy biomes. This could introduce a gameplay element where falling on these icy tips could cause slowness. These ideas are just creative suggestions to enrich the game world.

Hallo, ich hätte eine Frage zu einem schwerwiegenden Bug, der in Minecraft aufgetreten ist. Während mein Freund und ich einfach gespielt und herumgealbert haben, hat er mich versehentlich getötet, wodurch er seine gesamte Ausrüstung verloren hat (einschließlich vollständiger Netherit-Rüstung mit allen Verzauberungen, seine Diamantspitzhacke und mehr). Als er mich tötete, wurden die Sachen jedoch nicht fallengelassen. Danach hat er versucht, das Spiel neu zu starten, und ich schloss auch mein Minecraft, um neu zu starten, aber dann trat ein Fehler auf. Könnte dies damit zusammenhängen? Über eine Antwort würde ich mich sehr freuen. (Ich spiele auf der Bedrock Edition auf der Switch)