Mojang Customer Service Issues

Hello, I am unable to access my Minecraft account as I seem to be locked out. The email associated with my account is [redacted], and even though I have the correct password, I am receiving an "invalid email or password" message upon trying to log in. I suspect this lockout was caused by logging in and out multiple times. I assure you that I have not been hacked; it seems that Mojang has locked my account for security reasons. I have tried reaching out to Mojang through various channels multiple times over the past day but have not received any assistance. Unfortunately, I no longer have access to the email linked to my account. Kindly, reach me at [redacted] to offer help promptly. I appreciate any assistance as I am eager to resume playing. Thank you for your help.

In March, I purchased the Minecraft app for my smartphone and created an Xbox account to log in and play. When I recently tried to play Minecraft on my new laptop, I used the same Xbox account, but it said my username and password were invalid. I'm unsure if I need to buy Minecraft again to play on a different device. How can I use my existing Xbox account to log into Minecraft on my laptop and access my worlds and skins?

I took my kids shopping for fall clothes recently and ran into an issue with finding Minecraft underwear for little girls. While my son had plenty of options, my daughter couldn't find any. I searched online for alternatives but came up empty. I understand that licensing agreements may limit the variety, but the lack of options for young Minecraft fans is disappointing. Girls shouldn't be limited to traditional themes like pink unicorns and superhero girls. It would be great to see more inclusive options for young girls who love Minecraft. I believe there's a missed opportunity here to cater to a wider audience. Let's work on changing this and offering more diverse choices.

Two days ago, I bought a copy of Minecraft for my grandson on Amazon and accidentally got a second one. I ended up with two copies and their installation codes, however, I'm unable to download Minecraft. I have a verification code for one purchase, but it's not accepted on the website. Unfortunately, I lost track of the other verification code. Thinking I could use it, I downloaded the demo but can't input the installation code. I need guidance on how to download Minecraft and input the code without seeking a refund since the double purchase was my mistake. My goal is to download and install Minecraft for Windows 10 for my grandson. Contacting Amazon has been unhelpful. Appreciate any assistance. - Carl R.

While playing Hypixel The Pit, I decided to take a break due to exhaustion. Upon returning, I encountered an error message prompting me to restart my launcher due to an invalid session. I was utilizing Lunar FPS booster at the time. After restarting the launcher, I was unable to access the servers and appeared offline despite being connected to Discord. When trying to log back in, I discovered that my password through the FPS booster did not function properly. Concerned about potential hacking, I promptly changed my email password, fearing for my account's security. I haven't accessed the account since before midnight on Sunday, November 8th. My Mojang in-game name is KSRainbow9827. I appreciate any assistance in verifying any unauthorized access to my account. Thank you for your help.

Hello, today I tried to access my Mojang account. A while ago, I changed the email associated with my Minecraft account to one I currently use. I tried to log in with this email and password, but it wouldn't let me, so I clicked on "forgot my password." I entered my email to receive the steps to reset it, but I haven't received anything after several attempts. After that, I clicked on "create account" with the same email and password I used for my account, but it created a new account without my purchased Minecraft game. It's as if that email had never been used for any other account. The account I purchased Minecraft with has been active for about 10 years, and I want to recover it since I paid for the game properly. Again, the game on that account is [redacted]% purchased, and I am attaching a file verifying the email change, which is an official Mojang email. If I can't recover my account, I'd like to recover my game. If you need any specific information, I will provide it without any problem. Thank you.

Good afternoon, I recently learned that Minecraft requires all Java edition accounts to transition to a Microsoft Account. Unfortunately, I have misplaced access to the email linked to my Java edition account. Even though the transaction ID is still associated with my old email, making it inaccessible, I attempted to visit Mojang studios to adjust the email address. Regrettably, changing the email requires security questions I never set up, leaving me in a difficult position. Preserving the account is crucial to me as I have purchased it and invested in various ranks on servers. I kindly request assistance in updating the email from [redacted] to [redacted] I am prepared to provide the password upon your reply. Thank you for your attention to this matter.

I apologize for the inconvenience. I haven't received my copy of Java Minecraft even though the charge was billed to my account. Your website mentioned the bill is pending, but it's been half an hour, and the money is still missing from my account. I would appreciate either receiving the game or a refund. I understand if you're busy and unable to address this immediately. Thank you for your assistance, and I hope you have a great evening.

I have been unable to access my Minecraft account for the past week. On Saturday, November 7, I logged in successfully using my email [redacted] Later, after trying to log in again, my password was not recognized, and I had to reset it. Although I managed to play briefly, I was unexpectedly kicked out. Subsequent login attempts had password issues, prompting multiple resets. Eventually, the system stopped recognizing my email altogether. Despite reaching out to support multiple times, I only receive standard password reset responses when I cannot reset my password due to unrecognized email. I purchased the game in October and now lack access. I continue to use the same laptop without changing devices. I require prompt assistance in resolving this issue or a refund to create a new account. My Minecraft username is aka_po. I appreciate any guidance on how to have this problem resolved. Thank you.

Hello, I am a Minecraft Bedrock player with an idea for a server inspired by the Minecraft Championship. I am looking to collaborate with Mojang to make this idea a reality. If you are listening, Mojang, I request your attention to consider my proposal. The plan involves Mojang providing us with an Omega server like Hive, where we have a team of talented individuals including builders, scripters, server managers, developers, and an adult member handling official matters. In return, I propose that a percentage of the profits generated monthly go to Mojang. Our team consists of 25 skilled individuals, and we aim to complete the server within 5 months. We would like our server, named Minecraft Bedrock Tournaments (MCBT), to be included in the default list of built-in servers alongside other well-known servers like Hive and Mineplex. I kindly request Mojang to review this proposal and reach out to me via email at [redacted] or Discord at Godly Jeet_ #[redacted]. Thank you for considering our plan.

Good morning, I am reaching out regarding an issue with my old Mojang account. Over the years, I've had multiple email addresses and now, with a new computer, I am unable to recall the email associated with my Minecraft/Mojang account. Unfortunately, I cannot access my old email due to password changes I have no record of. I believe I have the original invoice from my PayPal purchase of the account, including the transaction ID. I would greatly appreciate it if you could update my account to reflect my current email address: [redacted] Thank you for your assistance.

Hello Support, I am experiencing difficulties accessing my Minecraft account on my PS4. A message saying, "There's an error. Your account has already been logged in. Please log in with your last used account. CouncilMage9520" appears when I try to log in. I had been using the account CouncilMage9520 on my PS4 for a long time, but I was suddenly logged out without any action from my end. Subsequently, I logged in on my mobile device to play "Minecraft Earth" and got a new gamertag, "CoyCapybara7066," while maintaining the same account details. Despite this, I am unable to log in with my original account, "CouncilMage9520," as the system keeps defaulting to "CoyCapybara7066." Both accounts are visible on the Xbox app on my mobile. I would appreciate your assistance in resolving this issue. Thank you.

Good morning, I am contacting you to report an error I encountered while trying to purchase Minecraft Java Edition. On 5/11/[redacted], I attempted to buy the game on your website, but after entering the required information, the purchase failed, and I could not complete it. I tried to purchase it three times, but each time I was unable to buy Minecraft. Despite not being able to purchase the game, you charged me €23.95 for each attempt. The purchase numbers are: [redacted], [redacted], [redacted]. I am reaching out to request a refund for at least 2 out of the 3 attempted purchases, as I have not been able to play the game since I do not have it even though I was charged. Please get in touch with me to provide further personal information for resolving this issue. Thank you for your attention. Regards, E.G. Claudio

Hello, I haven't logged into my Mojang account for a while. Just tried an hour ago, but the password was incorrect. I figured I might have forgotten it. No problem, I can easily request a password reset using my usual email address. Unfortunately, even after sending multiple reset requests, I have not received anything in my email inbox or spam folder. I've checked everywhere. I suspect two things: either the servers are having issues sending emails, or my account might have been hacked. Can someone assist me, please? The email I used to purchase the game is: [redacted]

Hello, I've been having the following issue since Monday. I can't log into the Minecraft Launcher with my credentials as it shows "invalid". I am also unable to change my password. I initially thought I'd give it a few days, but now I'm getting concerned. Then an update came, and I hoped it might work, but unfortunately, it's still not functioning. My player name is Anzu_D, and my email is [redacted]

I recently purchased a mini game on my PS4 called "Mini Prosone Mine" for 5 euros, but it is not showing up. I would like to understand the issue and possibly get a refund. If needed, I can provide a photo of the purchase as proof. Thank you for your prompt assistance.

I have been using a Minecraft account since close to the game's release in [redacted] or [redacted]. Over the years, I've had to change passwords a couple of times without issues. Recently, when I tried to login again, even after changing the password and migrating the account as suggested for old users, I couldn't access it. Despite updating all the information, the account seems to have disappeared. When I attempt to reset the password, the email notification doesn't reach my grandma's email as it did before. I'm eager to start playing again, and your help would be greatly appreciated.

I am requesting a refund for order# [redacted] for a game that I have no access to. You charged my credit card ending in [redacted]. Please address this issue promptly. I have been trying to contact you by email, but have not received a response. It is concerning that you were able to charge my card without communication. I insist that my card details be removed from your records immediately. After reading reviews from other customers who have faced similar challenges, I hope you value and reply to customer feedback. I am prepared to dispute this charge on my card.

I have purchased Minecraft Java Edition through the website. I entered all my card details correctly. I verified the payment with the verification SMS from my bank (ING Direct), and at the end of the purchase, I received an error on the website stating there was an issue with the payment or transaction. However, in my bank account, it shows a payment of 23.95 (the cost of the game) to MOJANG. I would like to find a solution to this issue, either a full refund or verification of my payment so I can access the game. Thank you, and I hope to receive a response and a solution as soon as possible.

Hallo, ich habe gehört, dass es bald erforderlich sein wird, seinen Minecraft-Account in ein Microsoft-Konto umzuwandeln. Mich würde interessieren, wie dieser Vorgang ablaufen wird. Es wurde mir gesagt, dass man eine Benachrichtigung erhält und es dann umsetzen kann. Wo genau und wie wird das passieren? Wird diese Information im Minecraft Launcher angezeigt? Des Weiteren frage ich mich, ob man eine Benachrichtigung an die E-Mail des Accounts erhalten wird. Beim Erstellen meines Minecraft-Accounts musste ich eine E-Mail angeben, die ich jedoch nicht mehr nutze. Ich befürchte, dass die Nachricht ins Leere geht. Was sollte ich tun? Ich möchte auf keinen Fall riskieren, dass mein Minecraft-Account gelöscht wird und ich es neu kaufen muss. Vielen Dank im Voraus für eure Hilfe.