Minecraft Customer Service Issues

Hallo, ich heiße Tobi. Ein Kollege und ich haben in Minecraft eine Karte erstellt. Er hat viele Jahre damit verbracht, den Turm zu bauen, wie er jetzt dasteht. Im Turm haben wir ein Kartensystem und ein Teleportsystem erstellt. Die Idee ist, dass es im Weltraum stattfindet. Wir sind noch nicht fertig, konnten aber seit gestern nicht weitermachen. Gestern wollten wir einer Freundin die Karte zeigen, aber als wir runterflogen, stellten wir fest, dass unten mehrere Löcher waren. Zuerst fehlte alles unten, dann stürzte mein Kollege kurzzeitig aus dem Spiel. Als er zurückkam, war das Teleportsystem halbwegs da, aber der Rest fehlte immer noch. Was können wir tun?

1) Avevo [redacted] oggetti tra mondi e skin ma ora ne ho solo [redacted] senza averli eliminati. Ho smesso di giocare per un po' di tempo, circa un anno, e mi sono resa conto solo oggi della mancanza di tutti questi elementi. Dove possono essere finiti i mondi e le skin? 2) L'anno scorso ho acquistato il gioco Sonic su Minecraft, ma non mi permette di installarlo, così come altri giochi, dicendo che il mio sistema PS4 non ha abbastanza spazio, cosa non vera. Tuttavia, oggi ho scaricato un mondo gratis e si è installato immediatamente. Ho riscontrato lo stesso problema con altri mondi. Mi sento derubata considerando l'importo speso. Spero in una soluzione, grazie.

Nearly 22 hours ago, I was playing on Hypixel.Net when someone on my friends list offered me MVP++ status. Without paying much attention, I clicked on a link that took me to the Hypixel Store to redeem it. A code was sent to my Microsoft account, but I didn't notice that the person then replaced my email with theirs and removed my access. I've already reached out to both Microsoft and Mojang, but I'm still concerned. Microsoft mentioned a response time of 24-72 hours, while I haven't received any updates from Mojang. Can anyone advise me on how to regain access to my Minecraft account?

I am currently using a third-party controller designed for the Nintendo Switch on my computer. When playing Minecraft Windows 10 edition, I am experiencing button mapping issues where the buttons are not functioning correctly. For instance, A button functions as B, X as A, Y as X, and B as Y. It would be beneficial to have a feature in the settings menu that allows users to customize button mapping to align with the Nintendo Switch controller layout. This adjustment would greatly enhance the gaming experience and alleviate the inconvenience caused by the current button mapping discrepancy.

Hello, I am experiencing an issue with my Minecraft account. I am unable to migrate my account to a Microsoft account, rendering it unusable. The problem stems from the fact that my account was originally set up with an email address that belonged to my parents and was later deleted by Yahoo. This has left me unable to change the email associated with my account or complete the migration process. The email on file contains my full name, which is quite unique, as proof of my ownership of the account. I kindly request assistance in resolving this matter as I have sentimental attachment to my Minecraft account, which I have been using since I started playing the game. Thank you.

Hello, I am having difficulty merging an Outlook account with a Microsoft account. The Outlook account, [redacted], has already been merged with [redacted] However, since the latter email no longer exists, I cannot receive emails to reset the password. I would like to associate the account with [redacted] and reset the password. Thank you.

Is there a way to revert back to the world before the jungle biome update? Years ago, when the update came out, my friend and I lost our old world with hundreds of hours of progress. We are feeling nostalgic and would love to revisit our original build. After syncing my world, I found myself in a tree house I built after the update. I am hoping to find a way to restore the world to its previous state. We had put so much time and effort into it, and being able to revisit it would truly bring me happiness during this tough time in my life. My current gamertag is THExHiGHLANDERx on Xbox, but my gamertag during that time was different. I remember parts of it with alternating caps and x's but not the exact format. If there is any way you can assist me in recovering our old world, it would mean a lot. Thank you for your help.

Hello, I lost access to my Minecraft account after my sister mistakenly deleted the game from my iPad a while back. I believe I purchased the game around [redacted]. Although I can still log into my Mojang account, the email associated with it, [redacted], is no longer active. Unfortunately, I can't recall the password as it only shows up as black dots. I am unsure if my Mojang account was ever converted to a Microsoft account. I remember the name of the world I created, which is "Big Mamma's House." My name is Sara Lauritzen, born on 21/01/[redacted]. I would like to update my email address linked to the account from [redacted], which is no longer valid. Could you please assist in determining if my account still exists and if there's a way to recover it? Thank you, Sara.

I reached out to Xbox Support with reference number [redacted] concerning an issue with Minecraft on my Mac. After purchasing 'Minecraft Bedrock and Java for PC' on the launcher, I found that it only offers the demo version and prompts me to buy it again despite the purchase. The launcher directs me to purchase the game but recognizes that I own it when I press 'buy' again. It instructs me to install the Xbox app, but it's not compatible with a MacBook. I have Minecraft installed but can't access my purchases. I am seeking a solution to this problem or a refund.

I've been experiencing issues accessing my Minecraft account for a few hours. Earlier, when attempting to log in, the system indicated that my account didn't exist. Eventually, I managed to log in somehow (though I'm not sure how), but upon reinstalling the Minecraft Launcher and entering my credentials, it prompted me to "play demo" as if I hadn't purchased the game. In an attempt to resolve the issue, I tried purchasing the Xbox pass through the Microsoft Store for 1€ to obtain Minecraft. However, since I was using the same email associated with my existing Minecraft account, I fear it may have overridden it. Consequently, I've lost access to my original account, and I'm unsure how to proceed given the unsuccessful attempts so far.

After trying to log in 20 times with my password and ID, the site now requires me to confirm my six-year-old daughter, and then when I finally log in, it redirects me to log in again. I'm unable to successfully sign in and play. I bought the app for $7 but I can't complete the sign in to play. I own a Kindle Fire but I made a Microsoft account after buying Minecraft. What should I do next?

I recently bought a code for Minecraft Java Edition to install on my son's new laptop. Though I faced issues updating the laptop to Windows 11, that is now fixed. However, when I try to launch Minecraft, it prompts me to purchase again. Redeeming the code displays an error message stating I might need to redeem it on a different webpage or device, or I may not be eligible. I also have a screenshot of the key but have been unable to use it.

My niece and I enjoy playing Minecraft together by connecting our tablets. However, we are currently facing an issue where our tablets no longer connect. Even though we still appear on each other's friends list, we keep receiving an "unable to connect to world" message. I have already updated my game, and it seems like my niece's game is updated too, as there is no update option available and her automatic update is on. Do you have any suggestions on how we can resolve this connectivity problem? Thank you for your assistance!

Hello Dear Minecraft Team, When I try to start my Minecraft launcher, I see this message: Couldn't load launcher core from C:/Users/[redacted]/AppData/Local/Packages/Microsoft.[redacted]D64EC6_8wekyb3d8bbwe/LocalCache/Local/game/launcher.dll: Load ErrorNotPresent. If this is your first time running Minecraft, please ensure you are connected to the Internet so we can download updates. Then I see this message in a new window: Unable to Start Minecraft Runtime Environment. This is most likely caused by a corruption. Please try reinstalling Minecraft. I have tried many things. I have deleted my launcher multiple times and also deleted all Minecraft files. What else can I try to make the launcher work again? Best regards.

Hello, I hope all is well. Previously, I purchased Minecraft Java Edition using a gift card redemption code. After using the code, Mojang emailed me the instructions and information along with the redeem code pin. All was going smoothly until recently when I logged out of my Minecraft launcher and encountered login issues. Upon trying to log in using the email where I received the redeem code, I was informed that there was no Mojang account associated with that email. Subsequently, I attempted to log in to the Microsoft Store with my Microsoft account, but Minecraft was not accessible. In summary, I paid 25 euros for Minecraft, and now I am unable to play. Your assistance would be greatly appreciated. Thank you.

I purchased Minecraft in [redacted] and initially used my in-game username and password to log in. Later, we were required to log in with an email address. Recently, Microsoft/Minecraft informed us that we needed to link our Mojang account with a Microsoft account. I followed the steps, but now I am unable to log in to the Minecraft launcher with my Mojang account; it indicates my password is incorrect. When I log in with my Microsoft account, it does not show the game as purchased, instructing me to use my Minecraft username for access to the Java edition. However, clicking on this prompt leads me back to the Mojang login without success. I am stuck in a loop and feeling lost. Minecraft lacks sufficient customer service, offering only unhelpful articles. I would appreciate any assistance with this issue.

I am in possession of Minecraft: Bedrock edition and my Microsoft account is linked to it, clearly indicating my ownership. I believe this entitles me to also own Minecraft: Java Edition. However, Microsoft is insisting that I purchase both editions, despite my ownership of Bedrock. Despite reaching out to Minecraft support, their assistance has been unhelpful, as they only provide canned responses from the FAQs. Today, I contacted Microsoft by phone and spoke with the Xbox support team. They confirmed that my account is in order and everything is aligned correctly. Unfortunately, due to a system glitch caused by an update in the bundle deal, my ownership of Bedrock is not being recognized, preventing me from claiming Minecraft: Java for free. All I am seeking is to receive my free Minecraft: Java edition, as owning Minecraft: Bedrock should make this a straightforward process.

Missing Items on Friend's Realm. I've been playing on a friend's Realm and noticed some missing items recently. A few weeks back, one of my named and tamed horses vanished and the other one keeps wandering despite being tied up. Today, I realized my Lime Shulker Box named "Current Loadout" with a broken Elytra and rockets is gone. I thought it was in my Ender Chest, but it's nowhere to be found. I've searched my entire base to no avail. I don't mind if the horses issue can't be resolved, but I'd really appreciate getting my Shulker Box back. Thank you.

I am writing about an issue that has been bothering me for months. I want to play Minecraft online on my PS4 (PS4 ID: SirMrGam3), but when I connect my Microsoft account, it says it's already been linked to another Microsoft account with a name completely unknown to me. I've tried changing emails multiple times and creating new accounts to link, but the issue persists. Can I set up a new account or at least find out the original account? Thank you.

I am looking to receive a refund for Minecraft Pocket Edition on Android. I attempted to request a refund through the Google Play Store, but was directed to contact the developer instead. I then submitted a form on the developer's website, only to be told to contact Google Play for the refund. It seems there is confusion regarding who can provide the refund. I am seeking clarification on how to obtain the refund, as Google mentioned that I do not meet the criteria for the refund policy.