Metro PCS Customer Service Issues

My husband, R. B., gets paid every two weeks. We usually call in on Wednesdays to adjust our due date accordingly before making a partial payment. I informed MetroPCS that his payday is on the 30th, a Wednesday, but they changed it to the 29th without my consent. I only discovered this today when our service was abruptly cut off last night. Despite my attempts to reach customer service this morning, they insisted on a $[redacted] payment before assisting me. I urgently need to speak with a representative to rectify this error. If they do not correct their mistake promptly, I will consider switching to a different service provider.

I purchased a Metro PCS phone at Walmart, believing it was a good deal and needed a quick replacement. Being on SSI and without a car, I depend on Uber for transportation to places like church. When I got home, I realized I accidentally bought a special edition locked phone. Additionally, a Spectrum mobile phone of mine went missing around June 15, although I only reported it stolen to the police last week. Although I never used the missing phone, my account has locked it along with my phone number for Metro PCS. T-Mobile informed me I need to request an unlock code and pin from Metro PCS, which may involve an early unlock fee. They have blocked my cell number, [redacted], but it seems it has been reassigned to someone else despite being flagged as stolen.

I have a concern with my recent experience at MetroPCS. After 11 years of being a loyal customer, I encountered a frustrating situation when trying to purchase a phone from a store and activate it at home to avoid the activation fee. Despite MetroPCS saying I could buy a phone without activation, the store insisted otherwise. The store employee made disrespectful comments and refused to sell me a phone. When I called MetroPCS, the representative was unhelpful and wouldn't transfer me to a supervisor. The situation escalated when my second phone line was disconnected without my consent. Despite the inconvenience, the MetroPCS representative eventually resolved the issue, but the poor treatment led me to decide to switch carriers. I seek a way to share my experience with someone at MetroPCS who can make a difference in customer service.

I purchased this phone at Walmart when I was without a cell phone for weeks, which is essential for me to call taxies as I rely on them for transportation. My Spectrum Mobile got lost in mid-June, and after trying a flip phone that I struggled to text with, I found the same model phone I lost for a good price at Walmart. Unfortunately, I discovered it was locked to Metro PCS when I got home. I didn't use it and returned it to Walmart before the deadline. I hoped to find my lost phone but haven't had any luck. When I contacted Metro PCS, I was informed they had no record of my number, suggesting my account might have been closed and my number reassigned. This has caused confusion and even affected my government debit card. I kindly request an unlock code promptly and to have my old phone number reinstated.

I recently attempted to add a line with MetroPCS, but they claimed I never had an existing account. When I tried to remove both lines due to this confusion, they informed me there was no record of me ever having an account. Just moments before, I had been on their website ordering a new phone. Now, my bank account is being charged without explanation. I am losing a significant amount of money because of this issue. I am frustrated and cannot reach anyone for assistance. MetroPCS needs to take responsibility for this situation and reimburse me for all the funds that have been taken from my account. I am incredibly upset by their lack of accountability.

I had issues with MetroPCS when trying to add a line. They claimed I never had an account despite being on it minutes ago ordering a phone. I tried to handle the two lines on my account but was told I didn't have one. Now, money is being withdrawn from my bank account. I need help resolving this. MetroPCS needs to take responsibility and refund my money. I've been trying to contact them without success. It's frustrating.

After updating my iPhone and reinserting the SIM card, it seems like I've lost connection with my cellular provider, MetroPCS. I am prompted to add a cellular plan in the settings and can't make or receive calls. I attempted troubleshooting by checking the SIM card, rebooting multiple times, and researching online for solutions. I tried contacting MetroPCS, but unfortunately, they are currently closed. I am puzzled as to why my network connection is suddenly lost, as my payments are up to date and everything was working fine before the update. I am unable to reactivate the mobile plan from my service carrier in the settings. Any assistance on resolving this issue would be greatly appreciated.

Hello, my name is Glenn Williams-EL. I purchased a phone in Pensacola, Florida, and experienced a manufacturing problem. According to the insurance company, Metro should replace the phone due to the issue. However, despite having the claim number, I have not received the replacement. I have been a loyal customer for over 4 years, but the service and disrespect I am encountering are disappointing. Please contact me at [redacted] or via email at [redacted] Thank you, and GOD bless.

I received a free phone from your company and transferred from Cricket to Metro. I thought it was a Samsung A3, but it turned out to be a Samsung A15, specifically the Google Pixel 6. I have the original box and receipt. I've made numerous calls and even contacted corporate about my dissatisfaction with the phone. Since I'm experiencing homelessness and faced a traumatic incident, I need assistance resolving this. I was misinformed by your company regarding receiving the phone for free, and I've encountered various issues with different representatives. I do not need insurance and have faced challenges visiting multiple Metro stores due to misinformation. I need help as I am currently homeless and have faced difficulties accessing the correct phone. Thank you for your understanding.

I recently purchased a new phone from Metro. Unfortunately, after accidentally getting it wet, I had to pay an extra $60 for a replacement. They sent me the new phone without activating it for three weeks. When I tried to activate it, they demanded $25. After much effort, they finally agreed to do a Sim swap without the fee. Initially, they tried to charge me $25, but then it somehow disappeared, and my bill was only $5 for the next month. Suddenly, I received a $55 bill out of nowhere today which I refuse to pay since I couldn't use the phone for most of the month. I am very frustrated with this situation and will not be paying the extra charges.

I have exceeded Metro's [redacted]-day unlock policy, but my phone remains locked. Despite multiple case numbers, I have not had any success. I was advised to wait 24-48 hours for a confirmation text or email, but I cannot receive texts as my number was transferred to a different carrier. After waiting for 3 days, there has been no progress. I've been without service for a week now. It's frustrating to wait [redacted] days to have control over a fully paid phone still locked. I urgently need my phone unlocked.

I recently decided to switch my phone carrier from Metro PC. Following their policy, I waited over [redacted] days of phone ownership to be eligible to unlock it for the switch. Despite successfully transferring my phone number to the new carrier, once I inserted the new SIM card into my phone, Metro abruptly cut off my service without unlocking the device. I've been trying to resolve this for 6 days, calling Metro multiple times and receiving different case numbers with promises of unlocking my phone in 24-48 hours, but to no avail. I understand suggestions to buy an unlocked phone, but I've already invested in a phone from Metro and want to be able to use it with any carrier post the [redacted]-day mark. Purchasing from Metro now seems like a mistake given the current situation.

Hello, I recently left my phone in a vehicle's door handle while I was at the store. Unfortunately, the person who found it has not contacted me yet, and I suspect they may have sold it. I am not sure how to proceed in this situation. I am considering contacting my service provider to deactivate the phone, but I am unsure if I should do that before going to a store for help. I am worried about the data on the phone and unsure how to handle this situation as I do not recall the phone's details. Any advice would be appreciated. Thank you.

I am currently on a business trip in China and require assistance in unlocking the network lock on my mobile phone so I can use it. I am impressed with your company's services and products and would appreciate a prompt reply to resolve this issue quickly. Thank you! Mobile phone IMEI: 35 [redacted]37 1. I look forward to your response. Thank you.

As a new customer, I attempted to take advantage of the online promotion for the Galaxy A54 priced at $49.99. However, despite contacting customer service multiple times as instructed, I faced challenges when visiting two different Metro stores. At the first store, they didn't have the phone I wanted, and the staff member seemed uninterested in assisting me. The second store also failed to provide the promoted phone and tried to offer me a different one. The manager was unhelpful and dismissive, refusing to contact customer service or corporate on my behalf. Additionally, another store was not willing to honor the online promotion, insisting on charging me the regular price. This frustrating experience has now stretched over a week as I continue my efforts to purchase a phone and plan.

Device: iPhone 14 Plus IMEI: 35 [redacted]37 1 Operator: US MetroPCS Locked Activation Policy Issue: My device is restricted by network lock and certain features are restricted. Request: I am seeking assistance to remove the limitations on my device or guidance on how to do so. Background: I am based in China and require the restrictions to be lifted to ensure smooth use of the device. Your support in unlocking the network lock or providing instructions would be greatly appreciated. Thank you.

I purchased a phone and service about two weeks ago. Initially, the phone was set up for a business account with administrator restrictions which rendered it unusable for me. After exchanging it for a similar model, the issue persisted. Eventually, I received a different phone model from a different manufacturer two days ago, which resolved the problem. However, I am displeased because I already paid for the service over two weeks ago and now there is a request for additional payment. I have not been able to utilize the phone properly and I am frustrated by this situation. I am seeking clarification and hoping for some form of compensation for the inconvenience caused by these issues.

This issue has persisted for two weeks now. My phone was stolen, and I have received no assistance from MetroPCS customer service, except for Nolan in El Cajon, CA. My PIN was changed without my knowledge, despite having all verifying information. No one has helped me resolve the problem, insisting that nothing can be done, which is frustrating. This number is crucial to my life, and I refuse to start a new account as suggested. The situation has caused financial loss, hindered my work, and prevented me from contacting my loved ones.

I contacted the insurance company to request a replacement phone since my current device is malfunctioning. I received the new phone but encountered issues during the setup as it failed to recognize any codes. Consequently, I am unable to proceed with the new device and do not wish to incur the $70 charge or risk losing my insurance coverage. Therefore, I need to return the new phone promptly.

I made an early payment for my bill with proof of receipt. When I checked my Metro app on October 4th, it showed a $0.00 balance, but the following day, I received a notification saying I owe $4. I already paid $55 for my $50 bill and have been a loyal customer for years. I am frustrated by this incorrect charge and need my phone reconnected immediately.