Metro PCS Customer Service Issues

I believe my phone has been hacked by individuals named IBM Gary and Armando Aguilar, among others. This is the third phone I've had that has been compromised, and I am in desperate need of assistance. I kindly request MetroPCS to provide me with the records of my last three outgoing and incoming calls as a first step in resolving this issue. Additionally, I ask that they maintain regular communication with me. I have noticed suspicious activities such as intercepted phone calls, unauthorized use of my internet connection, and unauthorized activities on my Netflix and Gmail accounts, including ordering video games and accessing adult content. IBM Gary, whom we suspect lives in Anaheim, California, at [redacted] E Orangewood Ave, is allegedly involved in these activities. Armando Aguilar, my former neighbor, is also suspected of monitoring and following me. It is concerning that Armando's children may be involved in inappropriate activities on YouTube.

On 11/13/18, I received a text message from Metro PCS regarding a $60 unlimited plan offer for a phone upgrade and adding a line for free. I visited a Metro PCS store in Whitehall, PA on the same day and bought an iphone from an authorized dealer for $[redacted]. I inquired about international calling options and was informed about a $10 monthly plan for [redacted] minutes, which I was told would include calls to Jamaica. After purchasing the phone, there were issues activating the new line, resulting in a 2-hour delay. When I attempted to call Jamaica, I was prompted to use a Metro PCS calling card instead. Customer service explained that the coupon code used in-store only covered calls to certain countries, not including Jamaica. After a series of calls and different resolutions offered, I am currently waiting for a resolution promised by a manager named Amanda Guerrero.

I am confused by the bill amount as services were not completed. There seems to be a 48-hour period on Amazon Prime before it expires, which was challenging for me due to work commitments. I'm also frustrated by being charged again for this month's service. I demand transparency on the charges and expect the free items to be available when I can access them, as I refuse to pay extra for the service. Additionally, my account is incorrectly listed under my roommate's name, whereas I am the main account holder. I require clarification on this issue promptly, as the service is not functioning correctly. I am also disappointed that none of my contacts, photos, or data transferred to my new phone. I will request a refund if these matters are not addressed promptly. Thank you.

I contacted customer service earlier to switch my service from a MetroPCS phone to a Boost T-Mobile phone. The technician assured me the transfer was successful and that I would be charged $15 by the 18th. However, my new phone is still not working, displaying an "invalid SIM" message. As a driver on call, I have likely missed important calls because of this issue. I urgently need to resolve this problem as soon as possible.

I have been satisfied with Metro PCS customer service so far. However, while I was out of the country, my phone number was given to another customer despite being assured it wouldn't happen if I paid my bill within 90 days. I visited the Metro corporate office in San Juan Capistrano to pay my bill, and to my surprise, I was told by a representative that my number had been reassigned. I am disappointed and concerned as I am starting to experience early signs of dementia. My original number is [redacted], and the current one, [redacted], is not acceptable. I want my original number back as promised. I upheld my end of the agreement by paying the bill within 48 days, and I expect Metro PCS to honor their word. This issue reflects poor customer service, and I urge Metro PCS to rectify this situation promptly.

I visited a franchise location on Carson Street in Pittsburgh and upon entering the store, I was greeted by a strong odor of marijuana which I found unpleasant. The individual working, a black male, asked if he could assist me, but I declined as I was uncomfortable with the situation. Upon sharing my experience with my partner, we were both shocked and decided to address it. However, the staff member dismissed our concerns casually, which was disappointing. This incident occurred on Tuesday around 11am EST on November 12th, [redacted]. Due to this experience, I am considering switching to a different cell phone provider. I urge for an investigation into this matter and for the necessary actions to be taken.

I've been experiencing ongoing issues with my mother's phone service since the day it was activated. She hasn't been able to send or receive pictures despite multiple resets by your team. If there are no further steps to take, it might be time to consider a different phone to resolve this persistent problem. I've faced dissatisfaction with your service in the past, so before I switch providers next month, I wanted to reach out and give you the opportunity to address these issues. I hope we can resolve this matter to avoid negative feedback among my social circle. Thank you for your attention to this matter. Sincerely, Gayla

Upon purchasing a phone at the store, I discovered it was not new as advertised but a used device missing the quick guide. Despite having informed the employee of the open box, they claimed it was opened to display the phone. The phone has never functioned properly since purchase, indicating it may have been a returned item. Despite requesting a refund within 3 days, I was denied. After almost a year, Metro PC has not addressed my concerns. This experience paints the company in a negative light by permitting dishonest practices in the community.

On November 17, [redacted], I visited a Metro PCS store located at [redacted] Pepperell Parkway in Opelika, AL. The previous day, I had bought a wireless speaker and inquired about its warranty, to which I was informed it didn't have one. I paid $[redacted].74 for the speaker, priced at $[redacted].99 plus tax. While waiting for my receipt that took some time to print, I overheard a conversation about a price drop. Upon receiving the receipt later, I realized it was for a phone instead of the speaker I purchased, both priced the same. Today, I returned to request a correct receipt and inquire about the return policy regarding the inflated price. Despite the manager's inability to find the receipt promptly, I expressed my desire for a refund due to the situation. Unfortunately, he refused and was unprofessional, refusing to provide the correct receipt or the corporate contact information. The whole experience was disappointing and unprofessional, leaving me dissatisfied and awaiting a resolution.

A few months back, I contacted customer service to place a hold on my second phone due to misplacement. After reinstating the service, I've been unable to access my account. Customer service informed me of security requirements that necessitate an in-store visit with my I.D., which is a challenge since the nearest store is 40 miles away, a trip I cannot make due to recent surgery. It's frustrating to be charged for online call details that I can't view. I urgently need online account access and a credit for the unavailable service. Being a single mom on disability, this situation is incredibly unjust. I'm willing to email my photo I.D. for verification. Should this matter remain unresolved, I will escalate it with the BBB and through social media.

My husband's phone, [redacted], started experiencing issues on November 14th. Messages such as "[redacted] address missing," "turn off airplane mode," and "no Wi-Fi" appeared, and all calls were diverted to voicemail. We sought assistance at a local MetroPCS store, where an employee attempted various troubleshooting steps to no avail. A remote repair ticket was opened but we never received a follow-up. When we called, we were told repeatedly that there was a problem with the phone. After a frustrating conversation with a supervisor, we were only offered a $5 credit on our bill. When we reached out to LG, they couldn't help unless we paid $75 and waited two weeks. Another MetroPCS location suggested a virus as the cause, but attempting to fix it resulted in the loss of all data on the phone. We've been loyal customers for years and are deeply disappointed in the poor customer service and lack of resolution. Despite the phone being older, we believe it should still function properly. We feel let down and hope for better support from a company with many competitors.

My wife and I had a frustrating experience trying to upgrade her phone at the store. We spent 75 minutes dealing with issues before it finally started working. The customer service representative, ID [redacted]3, informed us that the new phone was stuck in the system, and it might take up to 24 hours to activate. Despite our old phone not working, they insisted it should. After an hour and multiple staff members going in and out, they revealed a system glitch. Our new phone eventually worked after testing. We wanted our old phone back, but were told the sale was final. When we tried using the new phone, it went straight to voicemail. Even when my wife handed it back, the manager refused to assist and asked us to leave after she slammed the phone down. The refusal to explain and the lack of help left us feeling upset and unheard. If future issues arise, we fear being unwelcome at the store for warranty service. - J. and P. Danler, Acct [redacted]

After purchasing the phone, I forgot my 8-digit pin and couldn't complete the registration. The email from Metro prompted me to confirm my phone number but the link failed due to an internet connection issue. I need to complete the registration and have Metro fix the link on their end so this whole process can be finalized.

I am trying to contact customer service as my phone service has been suspended. I have attempted to pay my bill with my prepaid card since the 21st of this month, but there was a hold on it. The cardholder's bank mentioned they have been waiting for the payment to be processed since the 21st. I recently switched over to your service from Boost and this is my first month with you. I am disappointed with the service so far and wish I had stayed with Boost. I am looking to speak with a customer service representative, not an automated system, but due to my suspended service, I am unable to dial out. When I call [redacted], I get directed to the app, but I am unable to make the payment if it's not being processed. As a disabled individual living alone, having my phone service is crucial. Can you please provide a phone number I can reach out to for assistance?

I made a terrible mistake by assuming you were an honorable company. I purchased an LG4 from you about 4 months ago, and it has been consistently problematic. Now, the battery is completely dead, and the phone is not even 4 months old. The store manager at your Springfield, OR location on S. A Street refused to let me speak to you on the phone. If you are not willing to replace this defective phone, I will share my negative experience online to warn others about your business practices. Please address this matter promptly before I take further action on social media, Yelp, and potentially in small claims court. Thank you, George H, aka [redacted]

I am Anthony F. from Philadelphia, Pennsylvania, and I have been a MetroPCS customer for some time. Recently, I switched to the promotional 3rd line plan, along with an additional hotspot service, totaling over $[redacted] monthly. The main line on my account is crucial for TV and wireless services at home and work. Unfortunately, my phone stopped working due to heavy daily usage. When I visited a MetroPCS store to get a new device, I was informed I needed to pay $[redacted]-[redacted] for a replacement. Despite my loyalty, I have been without a functioning phone for two months, and MetroPCS has not provided any assistance. As a disappointed long-term customer, I feel compelled to switch to a different carrier due to the lack of support from MetroPCS.

I would like to lodge a complaint before escalating it to the BBB. My husband visited a metro phone store to settle his bill. The employee made him wait for 30 minutes without acknowledging him. Although we understand that she was assisting another customer, a simple “I will be right with you, sir” would have sufficed. Instead, she ignored him for the entire time. When he mentioned that he only needed to pay his bill, she responded by telling him to be more patient, which we found to be extremely rude. We are disappointed with the level of customer service provided and hope for a prompt resolution. If this matter is not addressed appropriately, we may have to consider cancelling our phone service and leaving a complaint on Yelp. The incident occurred on 11/25/18 at around 1:30 pm at the location on [redacted] N Harlem Ave, Chicago, IL [redacted].

I recently switched to Metro about a month ago. One morning while getting ready for work, my phone suddenly started making weird noises. When I picked it up, I felt a shock or burning sensation, causing me to drop it. The phone overheated due to a faulty battery and loose contacts, resulting in a damaged screen. After contacting the store where I purchased it, they refused to help. I then reached out to the manufacturer, who offered to have the phone repaired but at my expense or I could be without a phone for weeks. When I called Metro, the first representative promised to credit my bill and transfer me to the correct department for a replacement, but the call got disconnected. The following representative said I had to return to the store, which was unhelpful. Despite being assured it would be resolved, I feel like I've been misled with excuses. I just want Metro to honor their promise and provide me with a replacement device as agreed.

I am concerned about the current situation in the American wireless industry. The consolidation of major carriers like AT&T, Verizon, and T-Mobile has led to practices like intentional data throttling that affect customers with unlimited plans. It is disappointing that customer service representatives are being instructed to deceive subscribers. While it may be unrealistic to expect large corporations to prioritize customer satisfaction, transparency should be a fundamental principle. The lack of competition due to collusion among these companies is troubling. Shareholders seem more focused on profits rather than customer welfare. The general public, reliant on these three providers, may be indifferent to these issues. Ultimately, the possible merger between AT&T, Verizon, and T-Mobile could lead to further negative consequences for employees. This situation highlights the need for accountability and fair practices in the wireless industry.

I made a payment yesterday at the Metro store in Winston at the Peter's Creek Parkway Plaza shopping center. The service being provided is terrible. They employ young women who are not completing their tasks properly. When I purchased my phone, the salesgirl only half-activated it, and I had to return to the store to have it done correctly. I paid my bill around 5pm yesterday and never received a confirmation that the payment went through. I handed over $60, and the salesgirl gave me only $1 back. My phone still has no internet access. I contacted another Metro store, and they mentioned that my payment might not have processed. I have been trying to reach them all morning since they open at 9am. This situation is disappointing and reflects poorly on your brand. I never had issues before until my last two visits to this location.