Megabus Customer Service Issues

Hello, I am seeking a refund from Megabus. I am a student who got stranded at the airport and had to take a Megabus from Orlando to Fort Myers to reach my destination on time. My Lyft driver, who couldn't speak English, mistakenly took me to the wrong location. Consequently, I had to walk a long distance and couldn't locate the Megabus stop with Google Maps, causing me to miss my bus. I kindly request a refund. Thank you.

During my recent trip from Atlanta to Orlando, the bus driver appeared to be dozing off while driving, causing the bus to swerve erratically. The journey was also delayed by an hour, and the driver unexpectedly stopped on the highway multiple times without any explanation or communication with the passengers. This experience left me feeling very unsafe, and I have decided to avoid overnight bus rides in the future. I hope that someone addresses this concerning behavior with the driver to prevent such terrifying situations from happening again.

I had a reservation for the Baltimore to Boston Megabus on December 19th departing at 9:55PM. Upon arrival at the poorly maintained stop, I encountered confusion. My first call to Megabus was a failed attempt to confirm the location. The representative's lack of local knowledge led to more uncertainty. When I inquired about the bus's whereabouts, the call abruptly ended. Subsequent calls until 12:00am revealed the bus's continuous delay. Despite escalating the issue to supervisors and being asked to call back every 10 minutes, the bus's location remained unknown. Enduring two hours of waiting in harsh weather with no clear answers was extremely frustrating. This experience marked the worst customer service I've encountered, leading me to decide against using Megabus in the future.

On December 22, [redacted], I attempted to reschedule my bus ticket with the following reservation number: 71-9[redacted]19-M77R-[redacted]-AUS-KTY for the next day, but unfortunately, your website was experiencing issues. This technical problem led to my inability to make the change on time. Despite my efforts to seek assistance over the phone, I faced rudeness and was accused of dishonesty. I am seeking a refund for my bus ticket due to this unacceptable treatment. It is my hope that I receive a more professional and understanding response this time. I have never encountered such disregard from a staff member in my professional interactions. I suggest investigating this employee further, as their lack of diligence is concerning.

I am currently on a Megabus trip from New York to Boston. Unfortunately, we have encountered engine issues, and the driver has pulled over on the highway. We are now awaiting a replacement bus, which will delay our journey by over an hour. I am quite disappointed by this turn of events, especially because it is only a few days before Christmas, and this delay may cause me to miss my flight from Boston Logan Airport. I believe I should be compensated for this inconvenience.

I recently traveled on the Megabus from Jacksonville, FL to Atlanta, GA. Unfortunately, the journey was quite uncomfortable. The driver's continuous swerving made it impossible for me to sleep, and I felt unsafe in my seat several times. I specifically chose the late bus hoping for a peaceful journey, but it turned out to be the opposite. The person beside me also noticed the erratic driving, emphasizing how the bus was constantly jerking from side to side, causing discomfort throughout the trip.

I lost my wallet on one of the buses with very important items in it. Upon calling customer service, we encountered a representative who was extremely rude and unhelpful. It is frustrating that we are unable to get in touch with the company to locate the bus. I am seeking a refund for the bus fare, as this has been the worst customer service experience I've ever had. If the wallet was stolen due to the lack of communication with the bus operator, we will seek legal action. Additionally, we had booked a Megabus to New York, but a regular coach service, not Megabus, picked us up. This is not what we expected after paying for a Megabus service.

I arrived at the bus station at 3:15, waiting for the Megabus. Only one bus came, but it wasn't the right one. I called customer service, and they informed me the bus was delayed. After multiple calls, I was told it had already come and gone, asking me to email a complaint. I had to book another bus for $27 at 5:20, getting home three hours later. The new driver mentioned they sometimes use other companies like Empire and notify customers by email or text, which I never received. I want a refund for the first bus ticket. Booking number: [redacted]

Good afternoon, I hope you are well. I purchased a ticket to return to London on December 26th, [redacted], from Leicester Fosse Park to London Victoria Coach Station. While waiting at the bus stop, the driver did not allow us to board the bus. Despite my attempts to understand his signal, he left with another bus behind him. I immediately contacted customer relations. Despite their apologies, they could not find a suitable solution, even with their senior staff member from the Glasgow control room claiming to be a leader. We were left waiting in the cold, rain, with luggage, feeling frustrated. We were told to wait for the next bus at 19:50. This experience was unacceptable, and I would like to file a complaint, be refunded, and see actions taken against the drivers involved. Can you please assist us? Thank you. Best regards, Melania

I recently traveled on the Megabus from Jacksonville, FL to Atlanta, GA and found it to be quite uncomfortable. Throughout the journey, I was unable to sleep due to the driver's erratic driving, causing me to be thrown side to side in my seat. Even my seatmate agreed that the driver was driving recklessly. I had chosen the late bus specifically so I could sleep during the trip, but that wasn't possible. I would like to request credit for another bus ride as a gesture of goodwill. In the past, I have had better experiences with Greyhound and may consider using their services in the future to ensure a smoother journey.

I recently traveled on the Megabus from Jacksonville, FL, to Atlanta, GA, and the experience was extremely uncomfortable. Throughout the journey, I was unable to sleep due to the driver's constant swerving, which nearly caused me to fall out of my seat several times. This was not what I had hoped for, especially since I had chosen the late bus to be able to rest. Another passenger also expressed concern about the erratic driving, and we were both being tossed around in our seats. I believe Megabus should compensate me with a credit for a future journey to make up for the unsettling and unsafe driving. I have previously traveled with Greyhound without any such issues and would prefer to continue using Megabus if this matter is addressed.

I am Candace P.-G., a passenger on the 12/20/[redacted] 4:00 pm Megabus trip from Washington DC Union Station to New York. I had plans for a day trip to watch the Rockets in New York and return to Washington DC the same night. We arrived in New York much later than scheduled at 11:45 pm, causing me to miss the show. I had to book a hotel as I missed my reserved trip back to Washington DC. I reimbursement for the missed show and incurred hotel expenses. I used a coupon code for my return trip. You can contact me at [redacted].

Dear Customer Service, I am writing to report an issue with my Megabus trip on 12/29/[redacted]. My name is Ryeheim Magobet, and I had a scheduled ride from Richmond, Virginia, to Philadelphia with a transfer in Washington D.C. On the day of the trip, I received two emails stating that the bus was delayed by [redacted]-[redacted] minutes due to a breakdown, with a scheduled pick-up time of 6:25 am. Despite waiting until 11:00 am, the bus never arrived, leading me to book an alternative service to reach my destination. I am seeking a refund for the amount I paid for the unused service. Thank you.

Good evening, my name is Ryeheim Magobet. On 12/29/[redacted], I was scheduled to take the Megabus from Richmond, Virginia, with a transfer in Washington, DC, to Philadelphia. I received two emails notifying me that the bus was delayed for [redacted]-[redacted] minutes from the original departure time of 6:25 am due to a breakdown. Despite waiting until 11:00 am, the bus did not arrive, so I had to book an alternate service to reach my destination. I would like a refund for the fare I paid since I was unable to use your services. Thank you.

Hello, my name is Maggie Chesson. I previously contacted you regarding a refund on December 31st. I recently received an email from you, providing redemption codes as a refund. However, I was anticipating a monetary refund instead. Due to the inconvenience I have experienced, I have decided not to utilize the Megabus service. Please reimburse me the amount I originally paid. Thank you for your attention to this matter.

Dear Customer Service, I would like to provide feedback regarding my recent experience using your service for the first time. When I contacted the station for assistance in booking my ticket, the staff member I spoke with was not very helpful and directed me to book online. Being disabled due to an auto injury from 20 years ago, I struggle with mobility issues, particularly with my weak ankle and severe back pain. I was under the impression from my call that I needed to secure a seat in advance. However, upon boarding the bus, I discovered my assigned seat was upstairs, which I couldn't manage with my carry-on bag. I ended up occupying an unnumbered seat downstairs. I've spoken to a representative who mentioned refunding only $2 and requested me to email for the remaining refund. The discrepancy in ticket pricing also caught my attention as I was quoted $8 per ticket but was charged $37.50. I kindly request a refund of $21 to rectify this overcharge, as I only intended to pay $16 for my trip. Despite these challenges, I did enjoy my journey and plan to utilize your services again, especially for my frequent trips to Florida, Mexico, Dallas, and Jasper, TX. In the future, I prefer to be contacted via telephone at [redacted]. My name is Caroline Groskopf. I appreciate your attention to this matter and look forward to hearing from a representative who can assist me further. Thank you for your support, and I will certainly recommend your company to others planning to travel. Wishing you a wonderful day!

On January 9, [redacted], the Megabus scheduled to depart from Nashville, Tennessee was delayed. Despite being informed of an 8:45 p.m. departure time instead of the scheduled 7:25 p.m., the bus never arrived. After calling the customer service number multiple times, I spoke to two supervisors - one named Katara and the other named Preston. Both supervisors and their staff were unhelpful and rude, even going as far as hanging up on me. They insisted I purchase new tickets and showed no empathy towards my situation of being stranded in Nashville with a toddler and disabled daughter. Despite my pleas, they claimed the bus had left at 8:25 p.m., which was untrue. I was denied a corporate contact and left without assistance. I am seeking a refund for the inconvenience caused by this unfortunate experience.

Dear MegaBus Lost and Found, I am writing to inform you that I have not been able to get in contact with your Lost and Found services regarding a lost blue velvet coat by Temperley. I submitted a form detailing the loss of the coat on a bus on December 12, [redacted], traveling from Boston, MA, South Station (12:00 PM) to New York, NY, 7th Ave (4:40 PM) which arrived late around 5:30. The coat was left in the front seat on the upper deck. The reservation number for this trip was [redacted]. Although I received an email from Asia, Megabus Customer Service Supervisor, confirming that my coat was found, I have been unable to reach anyone at the lost and found number provided. Despite leaving detailed voice messages since December 16th, I have not received a response. I kindly request to escalate this matter to ensure the safekeeping of my claimed item until I am able to arrange for it to be shipped. With the 30-day window for lost items close to expiration, I hope to resolve this issue promptly. Sincerely, Quincy

Subject: Refund Request for Delayed Trip from Washington DC to Philadelphia I am writing to request a full refund for my trip from Washington DC to Philadelphia on 01-13-[redacted] at 12:55 PM, using booking number (D)25-9[redacted]20-M31R-[redacted]-WAS-PHI. The bus was significantly delayed without adequate communication to passengers, causing inconvenience and potential financial burden for me as I had to seek alternative transportation to avoid being late for work. My attempts to address this with Megabus Customer Service were met with unhelpful responses from a supervisor, who deferred refund consideration until after the bus reached its destination. This lack of professionalism and disregard for passengers' time was further evident by the bus driver's behavior and the uncooperative attitude of another customer service representative during my recent call. I urge Megabus to promptly process my refund to rectify this unsatisfactory experience. Failure to do so will compel me to pursue other avenues of redress.

Subject: Fare Refund Request for Trip on January 6, [redacted] Dear Megabus, I am writing to request a fare refund for my recent trip from Charlotte, NC, to Atlanta, GA on January 6, [redacted]. The reservation number for this trip is 29/30-6[redacted]20-M37R-[redacted]-CHR-ATL and the order number is AIWJD6A. Unfortunately, during the journey, your bus experienced a breakdown that caused us to miss our connections in Atlanta. This resulted in additional transportation costs. While I have been a satisfied customer of Megabus in the past, I believe that more proactive maintenance could have prevented this issue. The breakdown was particularly concerning as we were seated above an overheated rear carriage, indicating neglected components. We were left stranded on the roadside for an extended period due to this incident. I kindly request a refund of the fares to the debit card I used for the transaction. I appreciate your attention to this matter. Sincerely, Pamela A.