Match.com Customer Service Issues

I recently had an argument with a girl I've been talking to, which escalated through text messages. Although we resolved the issue before our upcoming date, she reported me on the platform before we made amends. I believe I should have received a warning before any account suspension. I value my Match account and would like it to be reactivated. I usually purchase six-month subscriptions and receive an additional six months free if still single. Please consider my situation and reactivate my account. My contact information is provided in case it's needed. Thank you for your assistance in this matter. Sincerely, Wes G.

I recently had an argument with a girl that escalated via text messages, but we managed to resolve it before our upcoming date. However, she reported me to Match without showing her own messages. While I admit my behavior was not ideal, I believe a warning would have been more appropriate than having my account suspended. I have been a Match user for years and would like my account reactivated as I had paid for six months. My phone number is [redacted], and my email is [redacted] My name is Wesley G. with a birthdate of 5/30/77. I reside at [redacted] St. Johns Bluff Road, South, [redacted]. Thank you for your attention to this matter.

Dear Support Team, I want to bring to your attention that I have attempted to contact you three times via email without a response. Whenever I call, I am informed of a 45-minute wait time, which is quite inconvenient due to my location in the UK. Yesterday, on 12.05.[redacted], an incorrect payment was deducted from my account. I had opted for a 3-month payment plan, yet two unauthorized payments of £59.40 and £59.94 were taken. While I did receive an email acknowledging my account cancellation, my refund request has not been addressed. I am requesting a full refund promptly as this unauthorized deduction does not align with the subscription I selected. I am disappointed by this situation and hope for a resolution soon. Please respond to this email at your earliest convenience to confirm the full refund for the cancellation of my match account. Sincerely, S.J. Smith

While signing up, I mistakenly uploaded a sensitive document instead of a regular photo. This document is unrelated to your services and was not my intention to have it on your platform. I request that it be completely deleted from your system. I registered with the email "[redacted]," but I no longer have access to it and cannot recover it, preventing me from logging into my Match.com account. I need to update some information but can't do so because of this issue. I created the account on 05-13/19 around 5:45 pm Eastern Time with the username "Joe." Please provide me with instructions on how I can access my account using my other email address: [redacted]

I am having trouble accessing my account due to an issue with it. I am unable to call the provided number from Australia. I have already sought help elsewhere but to no avail. I am fully paid up and simply want to regain access to my account. My email is [redacted] and my username is Paul. Please assist me in resolving this matter so I can log in successfully. Thank you.

I am dissatisfied with the match results and would like a full refund. I upgraded to a premium membership and crafted my first message with care, only to be prompted to pay an extra $9.99 per month so the recipient could reply. Yesterday, I politely responded to a member who wasn't a good match, but out of courtesy, I wanted to thank him and wish him well. Surprisingly, we exchanged messages freely, unlike the first member. After reviewing numerous profiles, none involve horse interest or ownership, which doesn't align with my lifestyle. I realize this site isn't suitable for my needs and prefer to join an equestrian dating platform. Kindly understand my decision. Sincerely, R.

I noticed that on April 10th, an account was opened, presumably by my wife, using my name. She made payments through PayPal on April 10th and May 10th. The account has now been canceled. I received an email confirming the cancellation. I intend to involve my solicitor, and I would like to see the profile of the person who set up the account. I also requested a refund through PayPal.

After cancelling my subscription, my profile is still active even though it's been over a year. I am unable to reach out to have it removed. This has left me feeling frustrated and upset, and I am contemplating taking legal action unless my profile is promptly deleted, with proof provided. Despite ongoing emails asking if my issue has been resolved, I respond negatively each time. I am eagerly awaiting direct communication from you ensuring that this matter is being handled, or at least provide me with contact information for Match so I can address this concern.

Subject: Need Help with Match Account Hello Support, I am in need of assistance to resolve an issue with my Match account. Upon signing up, I mistakenly entered the wrong email address. The correct email address should be [redacted], but I inputted [redacted] by error. Unfortunately, I have also forgotten my password and am currently locked out of my account. As I am located in Ireland, I am unable to provide my phone number on the online form. Additionally, I have a subscription that I would like to cancel, but due to being locked out of my account, I am unable to do so manually. I kindly request immediate cancellation of my subscription. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Marie Carpenter

I informed Match.com about my email address change. They then emailed my new address requesting proof of ownership of the old one. They requested me to scan a bank statement with my Match.com payment and send it to them. I'm unwilling to comply with this request, and currently, I am unable to access my Match account. The website doesn't recognize my old or new email addresses. Due to their auto-renewal policy, they will deduct nearly £40 from my account each month until this issue is resolved. At this point, I would like to cancel my subscription.

I still need assistance with my Match account, please. When I signed up, I mistakenly entered the wrong email address as [redacted] instead of [redacted] I can't remember my password, so I'm locked out. Living in Ireland, I can't provide my phone number online. I want to cancel my subscription, but I can't since I'm locked out. Please cancel it for me. I would appreciate a quick resolution to this matter. To fix this, please send me a password reset link to [redacted] Thank you, MC (User Name)

Dear Customer Service Team, I am seeking to discuss my recent sign-up and lack of understanding shown regarding my situation. I realize my recent registration and I would like to inquire about the possibility of terminating my membership promptly due to personal circumstances. I have a restraining order against an ex-partner, and some of his associates are present on this platform. Law enforcement has advised me to avoid locations where he may track me, hence my concern. Considering my unique predicament, I kindly request that my profile be removed, and a refund for the membership fee be issued. I regret not considering these implications before signing up, and I apologize for any inconvenience caused. Sincerely, E.V.

I believed I had cancelled my one-month subscription since after the initial month, access to the app required an upgrade, a Servo error I encountered as usual, as the site seldom yields results for me. When reviewing my bank statement, I noticed a charge of $38.95, which is puzzling since I only occasionally opt for the one-month subscription. I wish to cancel my subscription, receive a refund for the additional charge, and be reimbursed for the month I did not utilize. It would be appreciated if the refund could be prorated from the automatic subscription date. Apologies for the lengthy message, but the lack of success on the site, contrary to the promised matches, makes it impractical for me to continue spending money in search of love. Thank you, Jim D.

Last night, I, Maria, attempted to log into the program I had used in the past. Unfortunately, I struggled to make changes to my profile and unintentionally ended up subscribed without being able to input payment details, causing confusion. I wish to cancel and have all my previous information deleted before reconsidering participation. The payment method linked is not mine, and I was unable to adjust certain profile details. This experience was distressing, and I couldn't sleep thinking about it. While I may rejoin in the future, for now, I require everything to be canceled. You can reach me at [redacted], and I would appreciate a conversation to ensure clarity. It's essential to note that the payment information belongs to someone else, necessitating immediate contact for resolution. Thank you.

Subject: Photo Approval Issue on Match.com Hello, I am facing a problem with the approval of my photo on Match.com under the profile Daburghgirl. I am currently working as an analyst in the insurance sector, specializing in investigating issues for our members. Upon reviewing your guidelines, I strongly believe my primary photo suggestion, featuring my son's wedding, complies with all your requirements. I respectfully ask for a reconsideration of my photo choice as primary, as it meets the following criteria: 1. My face is prominently visible in the image. 2. Although there is more than one person in the photo (the mother-son dance), other profiles on the site also showcase multiple individuals in their primary images. 3. The photo does not contain nudity, copyrighted material, identifying information, illegal content, or minors without adults present. I kindly request a review of my son's wedding photo for approval as my primary picture on the site. Your prompt attention to this matter is greatly appreciated. Thank you for your understanding. Warm regards, Shirl Smith

I recently canceled my subscription on the website last month, but despite this, I noticed that the auto-renewal deducted funds from my account. I contacted customer service requesting a refund of $[redacted].94. However, to my surprise, they suggested purchasing an iTunes card for $[redacted] to facilitate a $[redacted] refund process. I clarified to the representative that I couldn't afford to spend an additional $[redacted] with a risk of not receiving the pending refund. Unfortunately, following this interaction, I found myself blocked from accessing the website entirely. My primary goal now is to cancel the auto-renewal process to prevent a recurrence in six months. I emphasized the importance of speaking with an American representative to effectively communicate my concerns and seek resolution. Regrettably, I was informed that I was unable to be transferred. My main request is to cease the auto-renewal and receive confirmation of its cancellation. The inconvenience caused by Match.com's retention of funds after meeting someone has left me dissatisfied, and I am inclined to provide honest feedback on the website's services.

My name is David J. from Ludington, MI, and I have been a long-time customer of your service. Recently, just a few hours ago, I received a message from Match.com informing me about a complaint they received regarding something I allegedly said to a person named her. The message came from Veronica at Match. Despite spending at least two hours on my phone trying to ascertain the details of the complaint, I have been unsuccessful. I want to emphasize clearly that while I understand the need for confidentiality, I believe I have the right to know the nature of the offensive remark I allegedly made. Therefore, I kindly request that Match.com disclose the identity of the individual who lodged the complaint. I am frustrated by the lack of information provided and feel that without knowing the specifics, it is unreasonable to consider terminating my subscription. I would appreciate the opportunity to speak with a representative who can address this matter appropriately and provide me with the necessary details. Thank you.

I recently signed up for a 3-month trial on your site using my Visa Credit Card. However, after a few days, I decided to unsubscribe. I would appreciate a partial refund on my credit card considering my short usage. I regret not reading the negative reviews about your services beforehand. I am disappointed with my experience and will not be recommending your site to others based on the negative feedback I have read. I would like to know how you plan to address this issue since other customers have reported similar unsatisfactory outcomes. Thank you.

I believe my account has been compromised. All the profile information, messages, and interactions are not mine. I have requested for my account to be closed yesterday, but it is still active. I am concerned about the security of my credit card details as well. There seems to be unauthorized access by an unknown blonde lady. Please, close my account immediately and remove my credit card information.

I have been using your website for nearly six months, and I continue to receive matches that do not interest me as a Black woman. Despite stating my preferences early on, I am consistently being matched with atheists even though I am a Christian. I am seeking companionship with someone who shares common beliefs. It is frustrating to receive the same unsuitable matches repeatedly. Additionally, the age range of the matches I receive does not align with what I specified in my profile. I am looking for a genuine connection, not encounters on low-quality dating sites filled with scams. I hope that measures can be taken to regulate dishonest individuals and improve the matching process. It is also disheartening to be matched with white men on a platform that excludes Black women from their preferences for ethnicities.