MakeMyTrip Customer Service Issues

I made a reservation for a holiday package through MakeMyTrip, with flights, accommodation, activities, and transfers all included. The trip is scheduled for December 30, [redacted]. Recently, one of my flights connecting to another leg of the journey got canceled by the airline. Separately, I was contacted by Ms. Monika Sharma from MakeMyTrip, introducing herself as my Relationship Manager for the trip. I informed her about the canceled flight and requested assistance or information on how MakeMyTrip will handle the situation, but I have not received any response to my emails or phone calls. I am unsure about the next steps and how to address this situation with MakeMyTrip regarding the flight cancellation and getting an alternate flight for my trip.

I am concerned because my complaint was resolved and my ticket was canceled without my approval. I have a phone recording from the airline to prove this. Satyajit Nandan Chowdhury from MakeMyTrip was supposed to contact me, and I gave them the airline recording as well. The customer service agent canceled my return flight to Goa, claiming it was on the same booking reference. However, the airline confirmed that this should not automatically cancel the entire ticket, as my family members had 9 tickets on the same reference with Cleartrip and faced no issues when one leg of their trip was canceled. I ended up having to spend an extra 30,[redacted] rupees to purchase new return tickets. I have a long history of using MakeMyTrip without any complaints. If I don't receive a refund, I am prepared to take legal action. I prefer a phone call over email communication. It seems impossible to reach a live person when calling the customer service number.

Dear Sir/Madam, I booked a ticket on your website on 28.11.21 for a flight from Udaipur to Varanasi on 29.11.21 with PNR number EM1IVJ for Indigo Airlines 6E-[redacted] and 6E-[redacted]. Unfortunately, the Udaipur to Delhi flight was delayed by 30 minutes, causing me to miss the connecting flight to Varanasi. My travel plans in Varanasi were disrupted as I needed to reach there the same night. I had a return flight booked for 1st December from Varanasi to Delhi with PNR number E8PV5G for Go First G8-[redacted], and then from Delhi to Udaipur with Indigo Airlines 6E-[redacted], all booked on your site on 28.11.21. After discussing with Indigo Airlines staff at Delhi airport, they offered a full refund for my trip except for the Go First ticket. They arranged a flight back to Udaipur the next morning, covered my hotel stay, and transport expenses. They assured me that the total refund would be processed through MakeMyTrip in the next 4 or 5 working days. I have canceled my Go First ticket and am awaiting that refund as well. Please refund the total amount or provide an update on the refund status as confirmed by Indigo Airlines.

I am unsure about my boarding location. I made a reservation for 2 tickets from Bangalore to Iritty on December 23, [redacted]. Initially, the boarding point displayed was Christ University at the time of booking. However, the ticket now indicates Ikon College, which is distant from my location. After contacting customer service, they provided me with a link to a boarding point closer to me. Upon calling the number provided, they directed me to a place far from my location. I am unsure of what steps to take next. Please respond promptly.

Dear Sir/Madam, I am inquiring about the refund process for my ticket from Luanda to Bengaluru with Qatar Airways on December 28th. The booking ID is: NN7ISF3I43YYY4AE9782. The refund process was initiated on December 13, [redacted], due to the cancellation by the airline. I would appreciate an update on the status of the refund. Thank you, Mbala Alberto Z.

I made a reservation at Hotel King's Corner on your app for 2 rooms from December 24th to 25th with booking number NH[redacted][redacted]. Upon arrival, we were denied check-in because the hotel claimed they didn't receive confirmation of our booking and had no available rooms. We paid for this reservation using an ICICI card and now require a refund due to this issue. We lodged a Check-In Denied Issues request with the ID [redacted][redacted] on December 24th seeking a refund; however, all we receive in response are messages stating "work in progress." I am anxious for a prompt resolution and need the refund urgently. Please assist me at your earliest convenience. I have attached a screenshot of the payment for reference.

Hello, I booked a train ticket from Bangalore to Karwar on December 24th. Unfortunately, my ticket was automatically canceled due to it being on the waitlist. I received a message stating that the refund would be credited to my account between December 24th and 28th, but as of December 30th, I have not received the refund. Can you please assist me with this issue? Thank you.

Dear Sir, I am Mandar Namjoshi, and my Booking ID is NF7CJFZXZLNQXHM10363. Due to government guidelines during the current pandemic situation, the organization has postponed the internship program, so our journey needs to be postponed as well. I kindly ask that no additional charges be applied as this change is a result of the government guidelines and the current situation. I request that you hold the journey date until further notice. Our travel is confirmed and we will plan accordingly soon. I am also sending you a letter from the organization for your reference. Thank you.

Subject: Issue with Flight Cancellation and Refund Dear Sir/Ma’am, I am writing to address the problems I encountered with my recent flight booking through MakeMyTrip. I had a flight booked for three travelers from Delhi to Srinagar on January 5th with the booking reference NF78L9N8DYUNLCPQ0830. Unfortunately, one of the travelers tested positive for COVID-19, leading to the cancellation of our plans. Despite numerous attempts to reach MakeMyTrip's customer care for assistance and a refund, I was unable to connect with a representative. When I finally decided to cancel the booking, I received only a partial refund. Later, I discovered that the airline itself had canceled the flight, resulting in a full refund for all passengers. I believe that under these exceptional circumstances, a full refund should be provided instead of the partial amount I received. Indigo Airlines has advised me to contact MakeMyTrip directly for a full refund due to the flight cancellation. I have attached relevant booking documents and the COVID-19 test results for your reference. I hope this matter can be promptly resolved considering the challenging circumstances. I look forward to a swift response from the MakeMyTrip team as the lack of communication has been frustrating. I trust that a reputable company like MakeMyTrip will provide the necessary assistance. Thank you for your attention to this matter. Sincerely, Gunjan Sinha

Hello, I am Illakya Devi M. My Booking ID is NN[redacted][redacted], which was closed by Koushik. The Ticket ID [redacted][redacted] was closed on 04 Nov [redacted] at 07:47 PM. I had booked flight tickets to Dubai for 3rd November but was asked to cancel them by Srilankan Airlines staff when I arrived at the airport for boarding. Unfortunately, I have been unable to reach Srilankan Airlines customer care for assistance. I kindly request MakeMyTrip to email Srilankan Airlines to expedite my refund process. My MakeMyTrip account information is registered with [redacted] and [redacted]. Despite requesting MakeMyTrip's customer care to support me with the refund, the request was closed before a resolution. I am requesting MakeMyTrip to email [redacted] and [redacted] to process my refund promptly. I appreciate your urgent attention to this matter. Sincerely, Illakya.

Hello, I recently moved to Dubai from India. When I was in India, I booked tickets for myself (initials JD), my wife (initials PK), and my daughter (initials TK) to travel from Mumbai to Delhi on January 29th and returning from Delhi to Mumbai on February 6th. Since I no longer have access to my old India mobile number and email ([redacted]), I am unable to retrieve the PNR for the tickets I booked through MAKEMYTRIP. I paid around [redacted] INR for these tickets. I am looking to cancel them and would like to know the process and the refund amount that will be credited back to my Yes bank credit card ending in [redacted]. The passengers' details are as follows: 1. MR JD 2. MRS PK 3. MISS TK I would appreciate your assistance in canceling these tickets promptly. Thank you.

Dear Sir or Madam, I am writing to address the cancellation of my family's flight with SpiceJet scheduled for Nov 09, [redacted], from Kolkata (CCU) to Surat (STV). The affected flight was SG-[redacted], and it was canceled by the airline citing concerns related to the coronavirus outbreak. In relation to this matter, I kindly request the prompt refund of ₹15,[redacted], which has been pending for an extended period. My booking reference is NF[redacted][redacted], and the PNR is HY8V5M. Should the requested refund not be processed within 5 days, I will be compelled to escalate this matter to the appropriate regulatory body and seek legal recourse if necessary. I look forward to a timely and positive resolution to this issue. Thank you for your attention to this request.

I made a flight booking from Delhi to Mumbai with the following details: PNR No - YBJZ1. I need to reschedule my travel date, however, the Makemytrip app does not have an option to modify the flight date. I have attempted to contact their customer support multiple times, but the automated system keeps redirecting me to the app via text message. Regarding the COVID-19 situation, Air India announced a "one free change" policy on 09-Jan-[redacted], allowing modifications to the date, flight number, or sector for all domestic flights until March 31, [redacted], due to uncertainties related to the rising Covid-19 cases in India. Despite contacting AirIndia, they have been unable to assist me in changing my booking. Kindly assist me in changing my departure date.

I recently made a booking from Visakhapatnam to Hyderabad through Make My Trip on 26th January [redacted]. After payment was deducted from my account, the booking status remained pending. Following a call to customer care, they advised rebooking, which I did through another app with IndiGo. The new booking was made, and I was informed that a refund would be processed within 2 days, completing in a week. However, 8 days have passed without the refund. When contacting customer service, they deny any bookings made in the last 10 hours. The lack of proper assistance is disappointing, and I caution others against using this app until the issue is resolved. Transaction ID: T[redacted][redacted]22, UTR-[redacted]17.

Booking ID: NF2HZ5PYGPB57QC28188 Hello, I made a booking through MakeMyTrip, and the airline canceled the flight, leaving me in a difficult situation. Despite poor customer service, I requested a refund from MakeMyTrip. However, upon receiving the refund, I noticed they had deducted the convenience fee and only refunded the rest. I am not satisfied with this and want a full refund including all the fees. It is unfair for me to suffer a loss and inconvenience when the flight cancellation was not my fault. I am disappointed with the way this issue has been handled and expect a resolution or contact information for higher authorities to address this matter and prevent such practices from happening to other customers. Thank you, V. S. Mobile [redacted]

Dear Customer Support, I am writing to bring to your attention an error in the flight booking process. Today, I purchased an economy saver ticket for an Air India flight from Delhi to Kolkata, scheduled for the 10th of March [redacted]. The reason for this booking was an urgent family matter involving my relative, Srikant Samanta, who needs to visit his mother currently in the ICU due to severe health issues. Regrettably, there seems to have been a technical error or misunderstanding during the booking, as the date selected was the 10th of March instead of the required 10th of February [redacted]. Upon realizing this mistake, I attempted to reschedule or cancel the 10th March booking, but encountered difficulties. Subsequently, I tried to book another flight for the correct date, the 10th of February [redacted], but unfortunately, there were no available morning flights. I am aware of the policy regarding ticket cancellations within 24 hours of the flight departure time, which usually does not allow for refunds. However, given the exceptional circumstances of this situation, I kindly request your assistance in canceling the ticket for the 10th of March [redacted] and refunding the payment accordingly. I have been a loyal customer and sincerely hope for your understanding and support. Thank you for your attention to this matter. Sincerely, Tanmoy Patra

I have been patiently waiting for two years for a resolution to my refund issue related to an international flight booking worth 1.5 lakhs which got canceled due to Covid. The refund is now being processed as a gift card without my consent. I would like to speak to the agent to sort this out promptly as it involves a significant amount of hard-earned money. Please contact me at [redacted] / [redacted] to address this urgently. I hope for a quick resolution to this matter so that I do not have to endure this situation for another year. Booking ID: NN[redacted][redacted] Bhopal to Palermo Vaishali Dubey

We reserved a room yesterday for today with booking ID AH[redacted][redacted]. Upon arrival at the hotel, we were informed that they do not accept bookings from MMT. Last night at 8 o'clock, we contacted MMT's customer care, who promised to resolve the issue within an hour but have not responded since this morning. At 11 o'clock this morning, Mr. Jagat from MMT assured us they would refund our original booking and advised us to find another hotel. After making a new booking with ID AH[redacted][redacted], we encountered a similar issue at the second hotel, as they had no rooms available despite confirming this with MMT. We are currently stranded and have been searching for accommodations since the expected check-in time of 1 o'clock. It's been a frustrating experience that we hope to resolve promptly.

Dear Sir, I am writing to inform you that due to the cancellation of Air Asia flights and my subsequent cancellation of Booking from Mumbai to Goa and back, I have encountered an issue regarding the refund. I have received the refund amount of Rs.5,[redacted] for the Goa-Mumbai sector, which has been processed and credited to my ICICI Bank account with RRN number [redacted]. However, I have yet to receive the refund for the Mumbai-Goa sector, amounting to Rs.5,[redacted]. According to the MakeMyTrip website, the status shows "Refund transferred to Wallet," but upon checking my wallet, the balance reflects 0. I kindly request your assistance in resolving this matter and providing guidance on the procedure to retrieve the pending refund amount. Best regards, Collin F. Cell No.[redacted]

Regarding my refund of Rs INR [redacted] for Reference No. [redacted][redacted]. I am yet to receive the refund of Rs INR [redacted] for the cancellation of my Lucknow-Ahmedabad flight on 13th Feb. [redacted] due to Covid detection. Kindly assist in resolving this issue. Best Regards, Neeraj S. (Phone Number: [redacted])