MakeMyTrip Customer Service Issues

Hello, I am Dr. Ashwini Kumar Sharma. I had made a flight reservation with SpiceJet for myself and my wife, Mrs. Sunita Sharma, departing from Jaipur to Pune on the 23rd of March, [redacted]. The MakeMyTrip booking ID is NF[redacted][redacted], and the SpiceJet PNR number is N9K8FP. Originally, the flight was scheduled to depart Jaipur at 14:10 and arrive in Pune at 17:55. However, I recently received a notification from SpiceJet that the flight departure time has been changed to 07:25. After contacting SpiceJet regarding this schedule change, they have provided a full refund, which I received confirmation of via email. I am now requesting MakeMyTrip to process a full refund into my account as well. Thank you. - Dr. A.K. Sharma

On March 23rd, my grandparents Nanda Raj Nepal and Laxmi Nepal, along with myself, Shreedhar Dahal, had a flight booked. However, due to the pandemic, we were unable to travel to Kathmandu. We are currently stranded in Delhi. I kindly request the cancellation and refund of the tickets for both Royal Nepal Airlines and Air India. Since we are still in Delhi and cannot use the return ticket, your assistance in processing the refund would be greatly appreciated. Thank you.

Subject: Request for Refund of Cancelled Flight Ticket (PNR YFQB7F) Hello, I recently had a flight booking with MakeMyTrip using PNR YFQB7F, which was canceled by Indigo due to Covid-19. They have refunded the amount to MakeMyTrip, but I am yet to receive the refund in my account. Despite my attempts to contact customer service, I've not received any response. I kindly request the prompt processing of the refund to my account at your earliest convenience. Your immediate attention to this matter is greatly appreciated. Thank you, Raju Kurundwadkar Krohne Marshall Pvt. Ltd. Mobile: [redacted] Email: [redacted]

I am disappointed that there has been no response to my complaint through email or phone. I had booked three tickets on your platform, which were canceled due to COVID-19. Indigo and Go Air have confirmed that the full amount has been refunded to MakeMyTrip. Despite reaching out via email to MakeMyTrip, there has been no response. I have lodged a complaint with the Minister of Civil Aviation, who has instructed MakeMyTrip to refund the full amount. I have received this communication in my email today. If I do not receive the full refund within three days, I will escalate the matter to the Minister of Civil Aviation. Please take immediate action on this matter. Thank you. Regards, KV Dineshan, Principal, VKV Longding, Arunachal Pradesh.

Hello Team, I booked two tickets from Goa to Delhi for Nov 1st, [redacted]. However, there was an issue with the booking date due to an error on the app, which resulted in me having to cancel the tickets. Unfortunately, I faced challenges reaching your customer service for assistance, even after requesting a call back through the app. I received an email from the airline regarding a refund of Rs [redacted], but later discovered that only Rs [redacted] would be refunded. I am confused about the deduction of the remaining Rs [redacted] and would appreciate clarification on this matter. As a salaried individual, this situation has caused me significant financial loss, and I kindly request that the deducted amount be reconsidered for refund. Despite this issue, I have made another booking for November 1st through your service. Your prompt attention to this matter would be greatly appreciated. Regards, Sachin B.

Dear team, I made a booking yesterday with booking ID *NF[redacted][redacted]* and the amount paid was *INR [redacted].0*. Due to a name mismatch, I requested to change the name from Preeti Gupta to Preeti Kumari. My ticket ID is [redacted][redacted]. After speaking with Mr. Sumit, I contacted the airline for a full refund upon cancellation. The airline provided the refund, which I confirmed to Mr. Sumit over the phone by sharing the PNR of the cancelled ticket. He assured me of the refund within 30 days and advised me to proceed with a new booking. Today, I received an email stating there would be no refund for the cancellation. I am requesting my refund and would appreciate your assistance. Kindly contact me by phone if possible.

Subject: Status Inquiry Regarding Refund for Booking ID [redacted] Dear Madam/Sir, I am reaching out regarding the refund for my booking ID NF[redacted][redacted]. My name is Aneesh Babu Perinchery. I am concerned because I have not yet received the amount in my bank account after choosing the option for a bank transfer. I flew from Hyderabad to Cochin with Air Asia and received a credit in my wallet, which I then requested to transfer to my bank account. Subsequently, on an Indigo flight from Cochin back to Hyderabad, I was issued a credit shell, which I have arranged to be transferred to my bank account. Upon checking the Make My Trip app, it indicates that the transfer has been processed. I have attempted to contact a live agent using the provided Make My Trip phone numbers but have not received a response. Please refer to the attachment below which displays the information on the Make My Trip app for your reference. Thank you.

Subject: Assistance Needed with Makemytrip Booking Dear Sir or Madam, I would like to bring to your attention an issue with my Makemytrip Booking ID: IN1B[redacted][redacted]. I had booked a ticket from Bangalore to Amsterdam and back with Etihad Airways for Rs. 1,06,[redacted] due to Covid-related concerns, the airline canceled the flight. According to their website, I am eligible to rebook with the same PNR until August [redacted]. Despite several attempts to rebook through the My Trips page, I have been unsuccessful. Customer care advised me to rebook through a link in an email, which only led back to the My Trips page. I have yet to receive a clear response regarding a refund or rebooking. I kindly request your prompt assistance in resolving this matter and providing a reachable contact or the local office address in Coimbatore for direct communication. Thank you for your immediate attention to this matter. Sincerely, Sindhamani Coimbatore [redacted]

Dear Sir/Madam, I recently made a booking for 2 bus tickets from Hyderabad to Nellore for the 26th of November. My booking details are as follows: - MakeMyTrip Booking Number: NU[redacted][redacted] - Service Number: [redacted] - Ticket Number: [redacted]0 - UID Number: [redacted] I received a notification from TSRTC that the bus service on that day was cancelled, and they advised me to claim a refund. I have been in contact with MakeMyTrip requesting a refund due to the cancellation, but the responses I received so far have been unhelpful. I provided all the necessary evidence, including the message from TSRTC about the cancellation. I have been a loyal customer of MakeMyTrip since [redacted], and I have never faced such an issue before. I regret not booking directly with TSRTC in this instance. I have already sent an email to MakeMyTrip with all the details and proof of the cancellation message from TSRTC. Best regards, V.V.

Dear Sir/Madam, I booked 2 bus tickets from Hyderabad to Nellore for November 26th with the following details: MakeMyTrip Booking No: NU[redacted][redacted], Service No: [redacted], Ticket No: [redacted]0, and UID No: [redacted]. The passengers are V. Vasundhara and V. Jagannadha charyulu. We were notified by TSRTC that the bus was canceled, and we are eligible for a refund, as shown in the attached message. I have contacted MakeMyTrip for a refund, but they are giving me vague responses. I am disappointed with their lack of responsibility in handling this situation. If the bus hadn't been canceled, we would have traveled as planned. I regret booking through MakeMyTrip; perhaps booking directly with TSRTC would have been better. I have been a MakeMyTrip customer since [redacted], and this is the first time I have encountered such an issue.

I made a flight booking on Makemytrip with booking id NF[redacted][redacted] for a journey from CNN-TRV on December 4, [redacted]. Unfortunately, the flight was canceled by the airline due to a cyclone. The airline has refunded Rs.[redacted] to Makemytrip, but I am only showing a refund amount of Rs.[redacted] in my account. When I try to raise a refund request, I receive an error message stating that there is a technical issue. I have attempted to contact Makemytrip regarding this matter, but my problem remains unresolved, and I have not received the complete refund yet.

I am still waiting for my refund from a canceled flight with Booking ID NF[redacted][redacted] through MMT. Although MMT's website indicates that Rs. [redacted] was transferred to my bank on Dec 6, [redacted], I have not seen the amount in my credit card account. I have attempted to reach customer service without success due to the automated system. I have been trying for a week to speak with someone but have had no luck. The website does not allow me to address this issue. I would appreciate knowing the actual status of my refund. Thank you.

I booked a trip from Chennai to Vijayawada on December 25, [redacted], through Make my trip. However, there was an error in the first passenger's name. I reached out to Make my trip and Indigo to rectify this, but they both declined and suggested canceling the booking for a full refund. Following their advice, I canceled and rebooked the passenger. Afterwards, I contacted Indigo to inquire about the refund and was informed that the amount was credited to Make my trip on December 2nd. On December 13th, I received a message from Make my trip via WhatsApp stating that the amount would not be refunded. I have been attempting to reach their customer care team, but unfortunately, they have not responded.

Hello, I had a flight from Dharamshala to Varanasi on October 22, [redacted], with the PNR number CYQWNZ. The airline changed the flight schedule from Delhi to Varanasi, so I decided to cancel my flight. I received confirmation from SpiceJet regarding the refund. The airline informed me that I need to continue the flight from Dharamshala to Delhi and cancel the flight from Delhi to Varanasi to receive the refund. They have refunded the amount to MMT, as confirmed in the email. However, I have not seen the refund reflected in my account yet. Please assist me with this matter. Thank you, VK Bhargawa

I booked a ticket through MakeMyTrip with Booking: NF[redacted][redacted]. Unfortunately, due to the coronavirus, the flight was canceled. The airline has refunded Rs. 6,[redacted] from Indigo and Rs. 6,[redacted] from AirAsia. MakeMyTrip has only refunded Rs. 6,[redacted]. The flight was canceled by the vendor (Indigo), and the refund should go back to my credit card ending in [redacted]. However, the refund was credited to the MakeMyTrip wallet. I have updated my bank details, and I received the AirAsia refund of Rs. 6,[redacted]. The Rs. 6,[redacted] from Indigo is still pending in my MakeMyTrip wallet. I urgently need the refund to be credited to either my credit card or another account I provided. Kindly process the refund promptly.

I booked my tickets through MMT, and due to personal reasons, I need to change the return dates partially. One traveler will return on the original date, while two of us need to change to a later date. I am finding it difficult to make partial changes and the cancellation and rescheduling fees are too expensive. As far as I know, changing dates should cost $[redacted] per traveler. I am not a frequent traveler, but we have been using your platform for a long time. I have been trying to contact customer care, but I am only getting automated messages, which are not helping at all. Please assist me in connecting with the right person or provide guidance on how to address this issue to maintain my trust in MMT.

I am writing about my booking ID: NN[redacted][redacted]. My return flight from Bangalore to Frankfurt was scheduled for 3.05 am on May 16th, and the connecting flight from Frankfurt to Vancouver at 10.15 am on the same day was recently rescheduled to 1.30 pm on May 15th. This presents a conflict as my arrival in Frankfurt is not until 9 am on May 16th. I have attempted to reach out to Make My Trip, but have been unable to connect via phone. Even after contacting the airline directly, they were unable to assist because the booking was made through Make My Trip. Despite sending an email, I have not received any support or guidance. Make My Trip customer service advised me to make changes through the app, but the revised ticket date does not reflect there. The airline suggested a flight on May 15th at midnight, as an alternative. I am hoping for a prompt resolution to this matter. Thank you, A. Shivanand

I booked a GoAir flight from Mumbai to Mangalore for April 1, [redacted], with booking reference M47M5V. Initially, it was a direct flight, but during web check-in, I noticed a different flight with alternate timing. Upon contacting the airline, I learned that the flight was rescheduled without prior notice. As I needed to reach Mangalore by noon, I opted for cancellation, which the airline processed. However, I received a refund of Rs. [redacted] instead of the Rs. [redacted] I initially paid. Following up with MakeMyTrip, they mentioned a deduction in the refund amount. The issue here is the lack of communication regarding the flight changes, causing inconvenience to passengers. Additionally, I question why a deduction was made when the situation arose due to circumstances beyond my control as a passenger. I seek clarification on these matters.

I scheduled a luggage pickup by Avaan on April 6th from Chikkaballapura, Karnataka to Madurai, Tamil Nadu, between 2-6pm. However, no one arrived. Gati was then supposed to pick it up on April 7th, but again, no one showed up. I faced difficulty reaching Gati initially but managed to speak to Sekar, a manager at Bangalore airport operations. After a series of contacts, Bharathi assured the pickup would be on April 12th but informed me it would not happen today. I provided all necessary details to each person involved. The communication barrier due to language is challenging. The situation is distressing as my belongings are at a friend's place since April 6th. I wish for a resolution urgently. My contact number is [redacted]. Avaan Booking Number: AV[redacted][redacted]8 Pickup Address: Ramesh Harve Anandam Retirement Community, Villa No. 9 Kachakadita Village, Mandikal Post Chikkaballapura District, Karnataka, PIN [redacted] Ph: [redacted] Delivery Address: K.V.K. Mohanavalli 16/28 Ground Floor D Block, Vijayashree Apartments Dr. Thangaraj Salai, Vinayaga Nagar Madurai [redacted] Tamil Nadu Ph: [redacted] / [redacted]

I booked a return flight with MakeMyTrip on Feb 18th from Ranchi to Bangalore for March 25th to April 1st. Due to a flight time change on April 1st, I requested a refund. GoAir initiated the refund on March 22nd. However, it has been over 15 days, and I have not received it yet. The flight details are not visible in the cancelled or booked sections on MakeMyTrip's website, making it impossible to track or raise a query. I tried to contact an executive but couldn't. I hope to receive an update on when the refund will be credited to my account. Thank you.