Macy's Customer Service Issues

As a loyal Macy's Platinum customer, I am experienced with the ordering process but have encountered an issue with an online order placed on 5/1/22. Despite the time that has passed, the order for the Tommy Hilfiger Men's Modern-Fit TH Flex Stretch Comfort Solid Performance Pants in Navy size 40x32 is still stuck in the processing stage. The tracking information has not been updated, leaving me unable to track the shipment. I am urgently requesting accurate status updates for this order. The delay is affecting my ability to receive the item on time for my son, who needs it for a new job. I would appreciate a detailed explanation for the service delay and would like a phone call with updates. Additionally, I would like an email for my records, as I intend to document this issue with Macy's. If locating the item in a nearby store ([redacted]) is feasible, I request that they reserve the pants for me at the same sale price, allowing me to pick them up promptly. I anticipate your prompt response and resolution to this matter. Thank you. Sincerely, Michele Silbey [redacted]

I have a concern regarding packaging. Efficient delivery is crucial, but I would like to address the packaging of two specific items I received. Firstly, a coat I bought on sale for $44 (originally $[redacted]), and secondly, a jacket with a reference number of [redacted] that I recently received. Both items arrived folded, wrapped in plastic, and placed in mailing envelopes. Upon receiving the jacket, I noticed persistent folds even after washing and drying, requiring me to iron it. Similarly, last winter's coat was packed in a similar manner, leading to wrinkles that needed professional steaming for $70. In the past, such items would have been packed in boxes with tissue paper to prevent creases. I kindly request that the warehouse consider alternate packaging methods for these specific items to prevent this issue in the future. Other clothing items have arrived without problems.

I had a concerning experience at Macy’s in Easton, Columbus, Ohio. During my presale purchase, the woman there switched my 33/32 polo jeans with a 32/32 size deliberately. It's unacceptable that Macy's didn't verify the sizes properly. The woman's behavior was rude and lacking in basic service etiquette. I demand the return of my correct size jeans and that she faces consequences for her actions. I am certain of the intentional switch as I personally chose the 33/32 in-store. I won't rest until this issue is resolved and the employee is held accountable. I insist on getting back my purchased 33/32 polo jeans promptly. The deceitful actions of the staff are appalling, and I expect Macy’s to rectify this situation immediately.

I am looking to make a payment, but I have not received the correct bill yet. I am struggling to find a phone number to speak with a customer service representative instead of a foreign collection agent. Here is my situation: I applied for a credit card on April 19, [redacted], as my previous card from [redacted] was no longer valid. The card was issued with an incorrect mailing address, and although I have corrected it to PO Box 38 from 55 Ironbridge Road, #38, I have not received an updated bill without the late fees and interest charges. I was informed by a previous representative that these would be rectified. I need to settle this by June 25, but I am unaware of the correct amount to pay. Every time I try to call, I get redirected to collections instead of resolving the billing issue. Visiting the local store is inconvenient, being over 35 minutes away, and I am unable to take time off from my business to go there. I have been attempting to resolve this over the phone without success. I just want to pay my bill. Please provide me with the correct amount due without involving foreign collection agencies. Thank you.

I encountered a problem with trying to use a credit card promotion for a 20% discount on my order but never received the discount. I attempted to contact customer service but was unsuccessful. I planned to hold my order and call today, but when I returned to my cart, the sale prices had disappeared, and everything was back to regular prices. I had to delete my items, and I am frustrated with this experience. I have decided to cancel the credit card and shop elsewhere due to the lack of help and customer service provided. I was unable to contact anyone through phone or chat for assistance. It's disappointing to miss out on the items I had in my cart. Thank you, NE marge[at]new.rr.com

I visited Macy’s on Friday night to purchase my Lancôme makeup. While there, I noticed they were doing pre-sales for the fall lineup of the same makeup. I bought one to take home and one as a pre-sale. They put a hold on my card, but I've had a financial emergency with one of our vehicles since then. I've tried to cancel the pre-sale, but I've been hung up on by two different people in customer service. I've been polite and calm while explaining my situation. I've called multiple times but can't get through to anyone who can help. They keep saying I won't be charged until the second purchase, but my bank is saying differently. I need to stop this as I need all the money I can get due to this unexpected problem. Can someone please assist me with this? Thank you.

I need to request modifications for my recent purchase. I paid $25 for the mattress delivery men to remove our old mattress, but we had already disposed of it before the delivery arrived, which was delayed twice. Due to communication issues and a breakdown in service with the delivery truck, Macy's promised a $[redacted] refund, but we have not received it yet. The total owed to us is $[redacted]. Attached are the details from our Macy's account for your review. Dear Macy's Customer Service, I am following up on our recent order and the delivery concerns we faced. The promised refund of $[redacted] for the issues encountered has not been processed. We kindly request prompt resolution and the correct refund amount of $[redacted]. Thank you for your assistance. Sincerely, S. Brune

I bought a dresser and nightstand for my granddaughters as a gift about ten weeks ago. I've been trying to contact customer service several times due to the delays in delivery. The delivery date changed a few times, and today when the furniture finally arrived, the dresser was severely damaged. It's been a frustrating experience. I just want a replacement, either the same brand or a different one that can be delivered in less than ten weeks. They have a new home, and the girls have been without furniture because they were waiting for the items I bought for them. Please resolve this promptly. Order#[redacted]5, delivered damaged on 8/09/[redacted].

I lost a bag from another store at Macy's. After reporting the loss, they instructed me to call back the next day to check if they found it. When I called, a lady confirmed the bag was found but became aggressive when I asked for her name. I requested to speak to someone else, and was connected to Susie from Packaging, who was helpful. Despite the initial confirmation, I am now worried my bag won't be there. I am disappointed with the treatment I received for simply asking for a name. I want to report this incident. The store is Macy's at Scottsdale, AZ mall. I have the name of the manager on duty and would like to escalate this matter.

I recently purchased clothing online for my granddaughters, ages 7 and 10, totaling $2,[redacted]. Unfortunately, some items were too small when they tried them on. I attempted to return the items at Macy's store on Talmadge Road in Toledo, OH, only to find out they were non-returnable due to being on final sale. The associate mentioned a one-day return policy for final sale items, which I found confusing as I bought them online and did not receive them the next day. Upon checking the website, I noticed the "Last Act" no-return rule at the bottom of the items I wanted to return. I am disappointed with this experience as I was under the impression of a 30-day return policy for all items. I hope Macy's can clarify their return policies for items in the Final Act category to avoid customer confusion. I wish to return the items and receive a refund to my Macy's charge card.

I am a fan of Macy's and usually shop there, but my first online shoe order turned out to be disappointing. The package arrived today with the box completely destroyed, torn, and crushed. The tissue paper inside was old and crumbled, offering no protection for the shoes. As I inspected further, I found what seemed to be a used tissue crumpled up as my receipt. To my dismay, one shoe is missing two rhinestones on the side, which were nowhere to be found in the box. I hope to receive some form of reimbursement or compensation to cover the cost of repairing the missing rhinestones, as my size is likely out of stock. I am willing to visit the Arizona Biltmore Macy's and speak with the manager to show them the condition in which the shoes arrived. Thank you, Jennifer V.

I have been trying to reach Macy's for the past 2 1/2 weeks, but I keep getting the runaround. I returned 2 bras via UPS on 8/15/[redacted] in 2 separate packages, one to Macy's online and the other to the store at Polaris in Columbus. UPS confirmed that one package was sent back to Macy's online, but the other package with the same tracking number is missing. Macy's online claims they only received one package, while the Columbus store denies receiving the other. The bra that is missing costs $38.70 and is still showing on my bill. The Columbus store advised me to hold off on payment until this is resolved, as my bill is due on 9/4/[redacted]. However, I am struggling to get assistance from anyone at the Columbus store. I live far from the store and had surgery on August 17th, preventing me from returning the items in person. I included all necessary information in the packages. I would appreciate a prompt call or email to advise me on how to proceed. Please avoid calling on Thursday, 9/1/[redacted], due to my doctor's appointments. Thank you.

Dear Customer Service, I need assistance with Order #[redacted] from Macy’s. I recently purchased a pair of Calvin Klein shoes, a Last Act item, only to find that they ran large and did not fit. Despite my plea for an exchange to a size 7 1/2 sandal, I was met with a standard response stating that returns are not accepted for Last Act items. As a loyal Macy’s customer, I am disappointed by the lack of accommodation. Having worked in customer service myself, I understand the importance of fulfilling simple requests to maintain good customer relationships. I believe a straightforward exchange would easily resolve this issue. Your prompt assistance in this matter would be greatly appreciated. Thank you for your attention to this matter. Carol K.

Hello, I recently received a job offer and began the onboarding process. Unfortunately, I was informed that they couldn't proceed due to my expired green card. Despite providing evidence that I am awaiting a new card with Forms I-[redacted] and I-797C, USCIS hasn't issued new documentation. Thankfully, they extended the validity to [redacted] days from the initial [redacted] days, making my documents legally sufficient for employment and travel. I'm seeking assistance to move forward with the onboarding process. Regards, I. Williams.

I recently purchased two leisure trousers online from Macy's, but they arrived late and seem to be from a third-party vendor. After finding out the trousers were too small, I visited Macy's at Old Orchard in Chicagoland to return them using the order number UHAOW[redacted][redacted] provided in the confirmation email. However, the store informed me that this is not a valid Macy's order number and that they cannot process the return. As the purchase was made through Macy's, I am eager to return the trousers directly to the store and receive a credit for them.

Order #[redacted] with 17 items has caused me a lot of frustration. Initially, I placed the order after spending considerable time finding deals on the website, only to receive emails later stating it would be split into 3 shipments. Then, to my disappointment, I was informed the order was canceled due to a pricing issue, despite being told it was due to items being out of stock. The customer service chat was unhelpful, adding to my dismay. I feel like I am being given the runaround and no one is addressing my concerns or offering a satisfactory resolution. I kindly request Macy's assistance in resolving this matter promptly.

As an entrepreneur who has been developing a unique product for several years, I have created a solution that can prevent theft in stores. I am currently working with various companies and planning to collaborate with Walmart and smaller chains. My innovative security concept can help businesses avoid losing money due to returns and thefts during peak shopping seasons. I would like to schedule a meeting to discuss my product further. This is an opportunity to enhance security, increase job opportunities, boost business, and gain positive publicity. I have a background in sales and entrepreneurship, and I am confident that my idea can benefit your store. Please contact me via email to arrange a meeting for a chance to improve sales and decrease losses. Sincerely, D.M.

I applied for a Macy's CC on 9/29 but was denied due to my frozen credit accounts. After unfreezing them the same day, I re-applied at the store today but was denied again. Macy's told me Experian still had a freeze on my account, despite me unfreezing it. I need assistance as I want the card for the extra 20% discount on a big order. Please contact me, Peter L., on my cell at [redacted], before I attempt to reapply at the Bridgewater, NJ store, which is far for me.

I encountered difficulties with Macy's customer service today. Despite my challenges with chemotherapy-induced neuropathy causing hand disabilities, I was disappointed by the lack of voice customer service options. As more individuals, especially seniors with disposable income, rely on online shopping due to factors like Covid-19 and aging, Macy's could benefit from improving accessibility. I faced issues using their chat service, being disconnected twice because I couldn't type quickly. This led to a frustrating experience with long durations, unlike a simple phone call. As a retired senior, I value efficiency and found the chat service to be disability-unfriendly. Having been a Target Executive previously, I appreciate the significance of customer service and hope Macy's can enhance their responsiveness. Despite my past purchases of over a thousand dollars last year and several hundred dollars this year, my recent interaction has made me question continuing to shop at Macy's comfortably.

I visited the Exton store in search of jeans but found disorganized inventory with no staff in sight. After a frustrating experience, I opted to order two pairs of size 14 jeans online. However, the jeans received were regular length instead of the requested short length. Following a return, the replacement order was also incorrect. Macy's promised a refund, even though payment had not been processed. Communication issues persisted due to language barriers with Macy's representatives, complicating the process. Despite multiple attempts, the correct replacement order has not been confirmed or shipped. I am still hoping to receive the two pairs of size 14 jeans in the colors originally chosen but in the correct short length and at the discounted price. Any update on this matter would be greatly appreciated.