Lufthansa Customer Service Issues

Good morning, A few months ago, I purchased a round trip from Expedia that included a Lufthansa flight from Frankfurt (FRA) to Berlin (TXL). My departure was on June 14th, and my return trip from TXL to FRA with Lufthansa 45 on July 14th is approaching. Recently, I attempted to change my TXL to FRA flight to depart from Salzburg, Austria instead (Lufthansa [redacted] at 7am). I managed to book the Salzburg flight to arrive at FRA at a similar time to my original flight, but the new flight is not showing up on my Expedia itinerary as a replacement for the Berlin leg. The Salzburg flight to Frankfurt is also with Lufthansa, operated by Austrian Airlines. I am curious whether I need to reach out to the airline to ensure that the Berlin-Frankfurt flight is correctly updated to the new Salzburg-Frankfurt leg on my itinerary. Any guidance on how to proceed would be appreciated. Thank you.

To whom it may concern, I am contacting you about a recent issue with my travel tickets. I purchased 2 return tickets from YEG to TLV on December 10, [redacted]. I paid the total amount of $1,[redacted](CAN) + $25.31(US) through PayPal to [redacted] (Erez Ben Ishay) for the Lufthansa airfare tickets. The tickets were supposed to be for flights departing on Oct. 5, [redacted] and Nov. 1, [redacted]. The e-tickets were sent to my email on Dec.10, [redacted]. The ticket details are as follows: Ticket numbers [redacted][redacted]-50, [redacted][redacted]-52; Lufthansa Booking code: TFFCPZ. Later on, I received an email from Lufthansa regarding flight changes and was informed on June 24, [redacted], that my tickets had been cancelled in February and refunded, a refund I have never received. As the tickets were originally from Lufthansa and not the agent, who is now unreachable, I am requesting your assistance in reissuing the tickets without any extra charge. I hope we can resolve this matter promptly. Thank you, Sofia S.

Subject: Seeking Compensation for Rebooked Flight Due to Delayed Lufthansa Flight I am writing in regards to the unfortunate circumstances that occurred on 12 July [redacted] due to the delay of Lufthansa Flight [redacted] from Warsaw to Frankfurt, causing my wife and I to miss our connecting flights to Singapore and Melbourne under booking ID: QGDTTN. Following the missed connection, we were rebooked on alternative flights with All Nippon Airways (ANA) and Qantas Airways, albeit in economy class instead of the premium economy we originally booked for the entire journey. We have been advised by the Lufthansa Customer Service Centre in Frankfurt that we are entitled to compensation for the difference in fare between our original premium economy bookings and the rebooked flights. We kindly seek guidance on the necessary steps to proceed with our compensation claim. Thank you for your attention to this matter. Warm regards, Lucien and Kim C. 17/07/[redacted]

I was scheduled to fly from Frankfurt to Chennai on July 4. Due to a flight delay from New Jersey to Frankfurt, I was rerouted through Delhi before reaching Chennai, causing significant inconvenience. The delay was caused by circumstances beyond control, but I later discovered my original direct flight to Chennai had been delayed as well. This lack of information resulted in missed opportunities to take my original flight despite the minimal difference in arrival times. The rerouting led to a long layover in Delhi, disrupted my plans, and even impacted my health due to lack of sleep. Additionally, despite being assigned an emergency exit seat for extra legroom, the proximity to the bathroom led to discomfort and worsened an existing ankle injury. As I prepare to return to Frankfurt via Dubai on July 21, I kindly request additional assistance to enhance my upcoming travel experience, ideally with an upgrade to business class, considering the various challenges faced on the previous journey.

FB ID [redacted]0 Approximately two and a half weeks ago, we embarked on a long-awaited journey that has turned unpleasant due to the mishandling of our luggage by your airline, resulting in delays and unforeseen expenses. I have lodged a formal complaint through the appropriate channels with Pauliasi Volau at [redacted], with whom I have been corresponding via email. However, to expedite the resolution of this matter, I urgently require the assistance of an English-speaking representative. Despite receiving a translated voicemail message, I am finding the situation increasingly stressful and confusing. I kindly request that a live person contacts me to address my concerns and bring this ordeal to a swift conclusion. Barbara W. United States Phone: [redacted] I am currently traveling and will be in London, England until the 22nd of this month. Our return to the United States is scheduled for the 23rd of July, and I sincerely hope this issue can be resolved before then. You should have all the necessary details from the information I have previously provided, including my address, travel dates, passport copies, boarding passes, receipts, and our email correspondence. Kindly reach out to me by phone at your earliest convenience to alleviate this stressful situation.

Subject: Delayed Flight Reimbursement Request Booking Reference: VSU7DN Date: July 7, [redacted] I am writing to report an issue with flight LH0463 from Mia to FRA connecting to LH0902 to LHR, London, and TAP Air TP [redacted] from LHR to LIS, Lisbon. Upon arriving at Miami airport on July 7th on American Airlines flight [redacted] from TPA at 2:05 pm, we were informed of a 3.5-hour delay for the Lufthansa flight, causing us to miss our connecting flight to Lisbon. The Lufthansa Supervisor eventually assisted us in rebooking the flight to a later one with TAP Air, incurring an additional cost of $[redacted] on my credit card. I kindly request confirmation of the delay of flight LH0463 due to Equipment Rotation to facilitate reimbursement from my insurance company for the original TAP ticket. I would also like to commend the excellent service provided by the cabin crew members, particularly Stephanie on LH0463 and AnneMarie on LH0778. The classical music selection onboard was superb. Thank you for your prompt attention to this matter. Sincerely, Raymond Simpson

I arrived back in Newark from Munich on July 22nd on flight LH0412 scheduled to land at 6:55 PM. Unfortunately, the plane circled the airport for over an hour and was diverted to Montreal. We eventually returned to Newark with a five-hour delay, including additional time waiting for the gate. No food or drinks were provided during this frustrating experience. I had to release my taxi driver, incurring a cost of $[redacted] for his time. Upon arrival, I had to take another taxi, which I understand is my responsibility. However, the overall situation resulted in a loss of $[redacted], valuable time, and unnecessary hardship. As a loyal customer of Lufthansa for the past 25 years with FTL card #9[redacted] [redacted] [redacted] pin [redacted], I kindly request some form of compensation as a gesture of appreciation for my continued business. Thank you. Sincerely, KS

Dear Lufthansa Air, My husband Jan Jerzy Karpunski and I had a travel experience with you on May 27 from Warsaw to Boston. The flight from Warsaw to Munich was delayed, causing us to miss our connecting flight to Boston and resulting in a day of lost wages for me. I am requesting compensation for this inconvenience as loyal customers of your airline. Please see our booking number J3MMDO attached and kindly email me for ticket documentation. Thank you for your attention to this matter. Sincerely, Lidia Karpinska

Lost luggage assistance needed - Reference BRULH69708 Hello LH Team, I have been without my luggage for three days now. Upon receiving an email today, July 30, [redacted], I was informed that my luggage has been located at Brussels Airport. Unfortunately, I have been unable to reach Brussels Airport via phone or email as the lines are busy and emails remain unanswered. Despite contacting LH in Germany and the USA for assistance, I have not been successful. I visited the LH staff at Miami Airport today to address this issue. Although they promised to investigate and call me back in 2 hours, I did not receive a call. I urgently need my luggage, especially as my glasses are inside. Could you please arrange for my trolley to be sent to Miami Airport by August 2, [redacted]? Afterward, I will be moving to another location in Florida. You can reach me at ➕1 [redacted]. Thank you very much for your help. Kind regards, Karin.

I recently had a frustrating travel experience that I hope you can assist me with. While flying from Bilbao to Sydney with connections in Munich and Singapore, my initial flight delay caused me to miss my connection and spend the night in Munich without my luggage. Subsequently, I flew with Emirates via Dubai to Sydney. Despite informing both airlines about my missing luggage, upon arrival in Sydney, my bag was nowhere to be found. This situation has left me without essential items such as my winter jacket, scarf, boots, towel, and medications I urgently need. The airline office informed me that I would only receive $50 Australian Dollars after 24 hours without my luggage. I have heard that in such cases, customers are often provided with funds to purchase necessary items. I hope we can resolve this matter promptly. Thank you for your assistance. Sincerely, Marta.

I have been in touch with your baggage department multiple times regarding a delayed suitcase. My mother traveled on your flight at 6am on Sunday, July 28th to Jeddah via Frankfurt. The file number provided is JEDLH24353 under the name KHANOM. Upon contacting your airline, I was informed that my mother's luggage is currently at Frankfurt on a flight scheduled for August 1st. When calling in the evening on August 1st at 2pm UK time, I spoke with Anna who claimed the suitcase was at Jeddah airport going through customs, which I found to be incorrect due to flight schedules. Subsequently, I tried to speak to a manager but was told there wasn't one available. On further calls, I encountered employees named Carey and Megan who provided conflicting information and seemed uncooperative. Megan even falsely claimed her name was Vegan at first. The lack of professionalism and unhelpful behavior in handling this urgent matter has been disappointing. My mother's luggage contains essential medication she now doesn't have access to due to the delay. Although Megan suggested the luggage was in Frankfurt, discrepancies in flight schedules indicated otherwise, leading to more confusion. The inconsistency in information provided by your staff has caused significant distress. It's crucial to resolve this matter promptly as it impacts my mother's health. Your prompt attention to this issue is greatly needed.

We bought a roundtrip ticket while residing in the US. We clearly stated our travel intentions when purchasing the tickets, providing details about our green card status and Syrian passports. The ticket seller was aware of our situation. Unfortunately, during our return journey, we encountered issues at the check-in office, resulting in us being unable to board. Consequently, we were forced to purchase new tickets totaling $[redacted], along with $[redacted] for accommodation. My elderly and ill mother, aged seventy, suffered from sciatica or neuritis due to the distressing nature of the trip. She required immediate medical attention after our ordeal. I am requesting a full refund for the flight ticket, reimbursement for the additional expenses incurred, and compensation for my mother's health issues.

Dear Customer Support Team, I wish to address the issue related to our roundtrip tickets purchased for the journey. My companion, Manar AlKhayat and I, Mhd Naeem Khayat Albirkar, had planned our travel meticulously from the US. We had conveyed our status as green card holders with Syrian passports during booking. Unfortunately, due to unforeseen circumstances, we were unable to utilize the return leg of our trip, resulting in additional expenses of $[redacted] for new tickets and $[redacted] for lodging. The toll on my mother, a seventy-year-old disabled individual, led to serious health implications, specifically sciatica or neuritis which required immediate hospitalization post-travel. I am respectfully seeking a full reimbursement of the incurred expenses along with compensation for the distress caused and adverse impact on my mother's health. Best, Mhd Naeem Khayat Albirkdar

I am a first-time international traveler with a flight on the 11th of August departing from Mumbai to Munich International Airport. From Munich, I am headed to Nice, and then to my final destination, Montreal Pierre Elliott Trudeau International Airport. The flight from Nice to Montreal is with Lufthansa but operated by Air Canada as per our booking. I have two inquiries: 1. Will I require a Schengen visa for Nice and Munich airports? 2. The layover time between arrival and departure at Munich Airport is short. Will I need to handle my luggage at both Munich and Nice airports due to the connecting flights? Booking Number: [redacted] Airline Reference: AC/[redacted], LH/[redacted]

Subject: Baggage Delayed, Seeking Reimbursement for Replacement Clothing Hello, I am inquiring about the procedure to claim reimbursement for replacement underwear and clothing due to delayed baggage during my recent flight on August 2, [redacted]. My daughters and I were on flights LH901, LH598, and LH9698 from London Heathrow to Nairobi via Frankfurt and Addis Ababa. Unfortunately, out of the 4 checked bags, 3 were delayed – 2 in Frankfurt, 1 in Addis Ababa, and 1 eventually delivered in Nairobi. Despite filing a claim immediately in Nairobi, it took over 40 hours for our bags to arrive. Due to the lack of timely updates and uncertainty, my daughters and I had to purchase replacement outfits and undergarments. I kindly request the necessary claim form and information on where to submit the receipts for reimbursement. Please provide clarity on this process at your earliest convenience. Thank you for your assistance. Best regards, Maria

I am requesting assistance regarding flight RHS23X booked with Eurowings for 15/8/19. Originally booked for my children as a reward for my daughter's GCSEs and to support my son through recent tragedies, I am unable to afford a new ticket after he decided not to travel due to the loss of a friend. Other companies have been accommodating in changing details free of charge, but I am experiencing difficulties with Eurowings. I am unable to purchase a new ticket and believe the circumstances warrant a name change without additional fees. Please contact me promptly via email or at [redacted] to discuss. I hope to resolve this to avoid my daughter traveling alone. Thank you for your attention to this matter.

I am requesting assistance regarding the RHS23X flight booked with Eurowings on 15/8/19. Originally booked as a holiday treat for my children, recent tragic events have led to my son no longer wishing to travel. I have been able to change the name with the other airline and hotel free of charge due to the circumstances. However, I am encountering difficulties with Eurowings, who are insisting I purchase a new ticket. I am unable to afford this and believe that under these unforeseen circumstances, it is unfair to require me to do so. I am seeking a resolution to either change the ticket to my name or avoid losing the travel opportunity altogether. I can be reached by email or phone ([redacted]8) to discuss this matter further. Your prompt response would be greatly appreciated.

Hello, I'm Sweta Sree G. I am a student traveling to Ottawa for my Master of Engineering. My flight from Visakhapatnam to Ottawa is scheduled for August 26th, [redacted], as part of a package deal. Air India allows 3 checked bags weighing 23 kgs each, 1 cabin bag of 8 kgs, along with a laptop bag and a handbag for students under the AI Maharaja Scholars' Offer on the Visakhapatnam to Bombay leg. I would like to know if Lufthansa offers the same baggage allowance for my continuation flights from Bombay to Frankfurt and Frankfurt to Ottawa. I have attached my itinerary with details. Appreciate your prompt response. Thank you. Reservation Number: 1FBNK6 ITINERARY: Mon, Aug 26, [redacted] - Visakhapatnam (VTZ) to Mumbai (BOM) - Confirmed Air India [redacted] Departure: 2:15 PM VTZ Non-Stop Arrival: 4:20 PM BOM Confirmation Number: J2QB8 Tue, Aug 27, [redacted] - Mumbai (BOM) to Frankfurt (FRA) - Confirmed Deutsche Lufthansa AG [redacted] Departure: 2:55 AM BOM Non-Stop Arrival: 8:00 AM FRA Confirmation Number: ROJMMU Tue, Aug 27, [redacted] - Frankfurt (FRA) to Ottawa (YOW) - Confirmed Deutsche Lufthansa AG [redacted] Departure: 1:30 PM FRA Non-Stop Arrival: 3:45 PM YOW

I, Rajesh Krishnan, 57, have been a loyal customer of Lufthansa for 30 years. On August 5th, I was set to travel from Chicago to Bangalore via Frankfurt and back in October. However, upon arrival at the Lufthansa counter at O'Hare airport, I was unable to board because my new US passport number did not match the one on my Overseas Citizen of India card (OCI). Despite the exception for those over 50, allowing travel with both old and new passports and OCI card, the airline officials were unaware and unhelpful. The supervisor was dismissive, and the rebooking agent refused assistance due to the ticket being bought through a travel agent. This situation caused emotional and financial distress due to my ailing mother needing urgent care in India. I require fair compensation for the misinterpretation of rules and the staff's insensitive behavior. If not resolved promptly, legal action will be taken. A copy of this complaint will be sent to Carsten Spohr, CEO of Lufthansa, and Indian Embassy officials to prevent others from facing similar issues. For reference: Aug 5th Travel: Airline Reservation Code - KCPBB, Reservation Code - HMHDDE Aug 12th Travel: Reservation Code - MSKMDN, Airline Reservation Code - KDIUB Contact me at [redacted]. Regards, Rajesh Krishnan

I took a Lufthansa flight from BCN to Delhi via Frankfurt, and unfortunately, my luggage did not arrive in Delhi. I filled out a form, but I was not provided with a valid PIR code at the airport. I attempted to report the missing luggage online with Lufthansa, but it seems they do not have the option available for Delhi flights. The staff at the Delhi airport informed me that my luggage was transferred to the next flight, but in reality, it was last seen in Frankfurt, and its current whereabouts are unknown. Despite multiple attempts, reaching the Delhi office by phone has been challenging. I need guidance on how to ensure the proper reporting of my luggage and receive updates online.