Lufthansa Customer Service Issues

I believe there has been a misunderstanding with our AIG travel insurance claim and rebooking process. We were informed to cancel the trip prior to submitting a claim, yet the claim was subsequently denied. Upon attempting to rebook the trip for the fall, we were advised that the trip could not be rebooked due to the cancellation. We are under the impression that we should have $[redacted] in airline credits from the vouchers we received. While the ticket is non-refundable, we expect to be able to reuse the airline credits. The situation involves a confirmation number for four tickets to Greece under the names Kristen and Brent Eastman. We would appreciate urgent assistance as we are eager to reschedule our trip for the fall.

On April 13, [redacted], I fell in Marseilles and broke my ankle. I flew back to the US the following day. I would like to express my gratitude towards all the Lufthansa staff in Marseilles and Frankfurt for their exceptional care. A special thanks to the Business Class team on LH [redacted] S on April 14, [redacted], from Frankfurt to Chicago. Everyone, especially Jasmine, was incredibly helpful and kind. My only concern was the discrepancy in the upgrade price, initially told $[redacted], later charged $[redacted] + taxes at the airport, which was unexpected given the circumstances of my medical emergency. Despite a challenging journey to Dayton with flight delays and poor service during an overnight stay due to weather conditions in Detroit, mostly on United flights, I am thankful for the care received from Lufthansa. Following surgery on my ankle and foot back home, I credit Lufthansa for being the highlight of my difficult situation.

I have reserved flights from Stuttgart to Frankfurt (LH - [redacted]), Frankfurt to Mumbai (LH – [redacted]), and to Coimbatore on 7th & 8th July. I received an email from Jet Airways informing me that my Mumbai to Coimbatore flight was canceled. After speaking with Lufthansa customer service, I learned that I could purchase a separate ticket from Mumbai to Coimbatore and request a refund from Lufthansa. I have chosen a Spice Jet ticket, but it only allows 15kg of baggage while my international ticket includes 23kg * 2 + 7kg for an adult and infant ticket. If I purchase the Spice Jet ticket, can I also claim the excess baggage allowance from Lufthansa? Please clarify if [redacted]% of the ticket cost is refundable and if there are any conditions, such as baggage allowances. Ticket Details: VWVEAS Passenger Details: D. Sundaram Infant: S. Vivek

My spouse and I missed our return flight from MCO to Berlin on 06.04.[redacted] due to my expired passport. Following the renewal, we have been struggling to rebook our flight. Can you assist us in obtaining partial credit for the unused leg of our flight with booking number WYNSLM? We are eager to reschedule our return flight promptly. We have faced challenges reaching out to your booking center and "Get Human" website. Our ticket was under "Business Z." Thank you. Sydney & Christel Chase, Freienbrinker Saum 66, [redacted] Berlin.

I reached out to get assigned seats in economy, and they charged $[redacted] USD for two people. I discovered that I could choose seats for free if I waited 24 hours. After picking seats, I called back 15 minutes later to request a refund and explained that I would select seats for free 24 hours before the flight. However, they informed me that it was too late for a refund. I reiterated that only 15 minutes had passed since selecting the seats and requested a refund for the seat selection, opting to choose seats free of charge when the time allowed.

Our Delta flight was canceled, and we were rebooked on Austrian Airlines. This was our first time flying with them, so I called Princess Cruises to share my concerns. Thankfully, the Princess representative advised against taking flight OS [redacted] at 3:15 pm. While speaking with Princess Customer Service on the phone, they suggested contacting Lufthansa for more details about the flight, as we had a tight schedule to meet our cruise in Copenhagen, Denmark. Unfortunately, the lady at gate [redacted] for flight OS [redacted] was unhelpful and rudely dismissed my questions. After voicing my dissatisfaction, another attendant came to assist me. The first attendant glared at me, prompting me to ask her name, but she covered it up. I only managed to see part of it, starting with "Skay." Princess Cruises then advised us to cancel our flight.

I am seeking compensation for the delays encountered on my reservation NL75D4 for Ewa Bettina Pichlak. Due to the late arrival and departure of Lufthansa flight LH [redacted] from Warsaw to Frankfurt, I was denied boarding the flight to NYC even though I arrived at the gate 5 minutes before departure time, which was at 5:05 pm. This resulted in my journey taking 24 hours instead of the expected 9 hours. I had to wake up at 5:30 am on Sunday, April 28th to catch my rebooked flight from Frankfurt to Chicago but was not accommodated for an earlier departure. The hotel stay provided was subpar with noisy hallways, terrible food, and unsatisfactory meal service. Additionally, missing out on celebrating Orthodox Easter breakfast with my family due to the delays was disappointing. The lack of assistance and guidance during these inconveniences was frustrating. I request compensation for the time lost and the overall poor treatment experienced during this journey. Kindly address this matter promptly. Thank you. - Eva Pichlak

I flew on Lufthansa flight #[redacted] from Chicago (ORD) to Munich (MUC) on 04/14/[redacted]. Unfortunately, my luggage did not arrive in Munich, Frankfurt, or Athens until 12pm noon on 04/18/[redacted]. When I opened my bag, I discovered that the contents were soaking wet, and there may be some mold. We filed a claim at the Athens airport with the reference number ATHLH20196/15APR19/2213GMT. I had to purchase clothes while waiting for my baggage and can provide receipts. However, I am most concerned about my damaged clothing and glasses, which will cost around $1,[redacted] US to replace. I have attached pictures to document the damage. I have reached out to Lufthansa twice via email without clear instructions on how to file a claim beyond feedback numbers [redacted]0 and [redacted]7. I would appreciate any help regarding compensation for the inconvenience and expenses incurred during our vacation. Thank you for your assistance. - T. M.

I tried to contact Lufthansa several times yesterday, but unfortunately, I didn't receive any response. Today, I canceled my flight ticket within the allotted time frame, but Lufthansa refused to provide a full refund, claiming that I was late. However, based on the cancellation time in the itinerary they emailed me, I was still within the **-hour window. They even refunded me a lesser amount citing a policy about the **-hour window, which is inaccurate. I have copies of the emails from the company that can prove I canceled within the specified time. Regards, V.

My name is Normandie Lee, and my contact number is [redacted]. My booking reference is JYJZKU, and my ticket number is [redacted][redacted]. During my recent trip to Montreal on April 21, I inadvertently booked a flight with Lufthansa while searching for flights to Toulouse, France, in September [redacted]. Due to a lack of communication from Lufthansa, I was unaware of this booking until I discovered the charge on my American Express account on Monday the 28th. This delay in posting the charge led me to book another flight instead. As a result, I am now facing a double booking and additional expenses. I have since canceled the second flight with AirTransit, for which I had purchased trip cancellation insurance, but I have not yet received information on potential refunds. I am requesting your assistance in resolving this situation. It would be ideal to completely cancel and rebook my travel arrangements. I am open to exploring alternative flight options, preferably arriving in Cahors by 2:00 pm on September 3rd, as the current flight I accidentally booked involves an inconvenient layover. Any help in rectifying this matter would be greatly appreciated, as the confusion stemmed from an error with my email address and the delayed charge notification. Flying has become quite challenging, especially for a 71-year-old like myself. I hope for a satisfactory resolution to this mix-up to avoid future inconveniences and financial losses. Thank you for your attention to this matter. Normandie Lee

My spouse and I have reserved a round-trip flight from Kamloops, BC, Canada to Munich, Germany, departing from Vancouver on May 3, [redacted], at 18:25 (booking # RHK069). We are scheduled to return on July 3, [redacted]. Despite being informed that we could select our seats 23 hours before departure, we faced significant challenges trying to reserve seats together using the online portal. Regrettably, we were unable to secure adjacent seats or reach Lufthansa via the advertised toll-free number ([redacted]) to make the necessary arrangements. The website did not offer the promised seat selection functionality, and the customer service hotline was unresponsive. In conclusion, the online booking process and the subsequent customer service experience were unsatisfactory. After being a patron of your airline for the past five decades, I must express my disappointment with the declining customer service standards within your organization.

Yesterday, I tried to contact Lufthansa multiple times without receiving a response. I decided to cancel my flight ticket today within the allotted time, but Lufthansa claimed it was too late for a full refund. Despite their insistence, I only received the itinerary via email, not the actual ticket. Now, they have refunded me less than the full amount due to a policy regarding the timeframe, which I believe does not apply as I canceled within the **-hour limit. I can provide evidence from the copies of communications I received from the company. -V.

Subject: Trouble Accessing Reply I'm having trouble accessing your response due to missing login details. Can you kindly reply to my email directly? I find the system overly complex and impractical for resolving simple matters, leading to multiple issues one after another. I am expecting a refund. Please assist. Thank you.

Booking Reference: NXUKZI - I was scheduled to return to Bangalore from Dallas on April 10, [redacted]. I requested my travel agent to change my flight from DFW to any date between May 28, [redacted], and June 16, [redacted], as my companion (AL & KC) and I need to attend an event on May 28. The agent, Avion Network Bangalore, after receiving payment, issued tickets for May 29, [redacted]. However, they later sent tickets for May 28, conflicting with our prior engagement. We purchased premium economy tickets to fly from DFW to Frankfurt and then to Bangalore with Lufthansa. Instead, we received tickets to Chicago on a local carrier, without premium seating, adding 6 hours to our journey, which is challenging for us as senior citizens over 75, especially considering some of us require wheelchair assistance. We are flexible to travel between May 29 and June 16, given advance notice of the updated travel arrangements. Kindly review and adjust our travel plans accordingly. Booking Code: KL5WW9.

Hello, good afternoon! My name is Guillermina Florencia Villarreal. I have a flight with your airline, the flight is a round trip from San Jose to Germany. The first part of the flight is with Avianca. I have a serious issue with the return trip scheduled for June 24th. This flight has a layover in Canada and as an Argentine, I need a visa for Canada. As soon as I booked the flight about 4 months ago, I started the process to obtain a transit visa for Canada. This process took me a long time, and today they informed me that I was denied the visa. So I need to somehow change that return flight for another one that does not have a layover in Canada. I hope I have explained myself well. I would greatly appreciate your help in resolving this. I look forward to your response. Have a beautiful day!

Hello, I am Elisheva Rosen. On May 1st, I flew with Lufthansa from Chicago Ohare to Tel Aviv, with a layover in Frankfurt. My flight numbers were LH433 and LH690. Unfortunately, upon retrieving my stroller at the gate, I noticed the support piece for the child's leg was broken. This stroller, purchased less than six months ago for $[redacted], is a high-quality item and should not have been damaged in transit if handled correctly. Despite attempting to file a claim at the airport, no staff were available due to the late hour. I am seeking a refund for the incurred damage. Thank you. Best regards, Elisheva Rosen.

Hello, I need to correct the name on booking NND72Q. The name should be Karen Toner, not including the word 'Day'. I spoke to the Ireland call center right after booking and was told I could send a photo of my passport for verification. I received an email requesting me to call back for confirmation. When I called back at 13:52, I was put on hold for 15 minutes and had to call again at 14:08. I was informed it would cost €25 to correct the name, but later was told I needed to refund the ticket and buy a new one for €[redacted] instead of the original €[redacted]. This increase seems unfair as a similar ticket is currently priced at €[redacted]. I hope this issue can be resolved promptly. My contact number is +[redacted]70. Best Regards, Karen Toner

Hello, this is Hedieh N. My reference number is YYZLH56317. I am reaching out regarding my lost luggage in TORONTO on Friday, May 3rd, [redacted]. Unfortunately, I have only recovered one of my bags and it has been nearly five days without receiving the second one. I had valuable personal items inside which I had to replace by shopping for necessities. I am inquiring about who is accountable for the expenses incurred due to this situation and whom I should contact for reimbursement. Your prompt response would be greatly appreciated.

Hello, My name is Sujanto, and I have made a booking for a ticket from Surabaya to Oslo and back. I am worried about the short transit time I have from Oslo to Frankfurt and then on to Singapore, with only 55 minutes: Flight details: - Oslo to Frankfurt (LH867, 18:50-21:00) - Frankfurt to Singapore (LH778, 21:55-17:05) - Singapore to Surabaya (CI751, 20:30-21:55) According to Lufthansa Indonesia Customer Service, the transit time is quite tight, especially with numerous passengers. I am concerned about whether this transit time is sufficient. I would like to know why Lufthansa is selling tickets with such a short connection. If the risk is high, I would also like to inquire about the possibility of changing to an earlier flight on the same day at no extra cost. Thank you for your help. Best regards, Sujanto

Hello, I'm Sujanto, and I have booked a ticket for a trip from Surabaya to Oslo and back. I am concerned about my transit time from Oslo to Frankfurt to Singapore, with only a 55-minute layover. The flights involved are: - Oslo to Frankfurt (LH867, departing at 18:50 and arriving at 21:00) - Frankfurt to Singapore (LH778, departing at 21:55 and arriving at 17:05) - Singapore to Surabaya (CI751, departing at 20:30 and arriving at 21:55) According to Lufthansa Indonesia Customer Service, this short transit time is risky, especially with many passengers. My main question is, will I have enough time for my connecting flights? If there's a high risk, why does Lufthansa sell these tickets? Additionally, if the risk is significant, is it possible to change to an earlier flight on the same day at no extra cost? Thank you for your help. Best regards, Sujanto