Lufthansa Customer Service Issues

Hello, I am reaching out to request compensation for the delay of flight LH475 on February 24th, which now requires us to stay until tomorrow. I planned this trip with friends last summer, journeying through Southeast Asia from Singapore. After contacting reservations today, I learned there are no other options to depart via another route or Star Alliance partner. This unexpected change is disappointing as we must now adjust our land package program and cut short our vacation by a day. I urgently seek your advice on possible compensation for this inconvenience. Thank you for your assistance. Best regards, Pierre Caron

On Sunday, March 24th, I had a journey from DFW to ZHR via FRA on LH [redacted] and LH [redacted]. Unfortunately, the flight got canceled, and my wife, Suzanne Alfarra, and I were rebooked on a different itinerary: ORD -> MUC -> ZHR on United [redacted], LH [redacted], and LX [redacted]. Despite being reassured in DFW and Chicago that our two bags with reference numbers LH [redacted] and LH [redacted] would accompany us, they did not arrive in Zurich. We reported the missing bags with reference ZHRLX16560 at Swiss lost and found, and after almost 36 hours, there's still no update on their whereabouts. The Zurich Swiss office couldn't provide any information, and LH baggage claim redirected us to Swiss, stating it's not their responsibility anymore. As my belongings are essential for my upcoming meetings in Germany and Sweden, it's concerning that no progress has been made. Urgent assistance is required to resolve this issue promptly. Thank you, Mohamad Ayass.

Dear Support Team, I urgently need assistance in relation to my recent flight experience with Lufthansa. Upon arrival on March 14, [redacted], on flight LH466 from Frankfurt to San Diego, I requested wheelchair service due to neuropathy in my limbs. Unfortunately, during the transfer through customs and baggage claim, the wheelchair attendant accidentally drove me into a metal post, resulting in a fractured left foot. I was taken to the hospital and diagnosed with a fractured foot, which will now disable me for six weeks. This will complicate my return trip to Frankfurt on flights LH445 and LH100, as I will need additional support due to my condition and the long duration of the flights. I am requesting for a possible upgrade to first class on my return flight to Germany to help me manage my condition better during the journey. This would allow me to elevate my leg and reduce the risk of a pulmonary embolism, a concern raised by my doctor. I appreciate your prompt assistance on this matter. Sincerely, Emily W.

I am Rodrigo Daniel Marquez Flores. I purchased a flight from Mexico to Madrid with a layover in Munich on March 15, [redacted]. The booking reference is NB37NB. I checked in my luggage in Mexico City for the flight LH0521 to Munich, which departed on time on March 15 around 10:20 AM (Mexico City time). The flight arrived in Munich on March 16 around 6 AM (Munich time), with my connecting flight LH1800 scheduled to depart at 08:15 AM from gate K19. However, I missed the flight as there was no updated information at the gate and I couldn't locate the new one in time. Lufthansa asked for a [redacted] EUR rebooking fee, ensuring my luggage would be on the next flight, LH1804, which landed in Madrid at 6:07 PM. Unfortunately, my luggage was missing, and I had to file a report at Madrid Airport. My luggage was eventually found, and I received it just in time after experiencing a sprained left ankle due to the rushed situation caused by these events.

I accidentally booked the same flight twice (round trip from Montreal to Tirana) last weekend. I contacted customer service, and they confirmed the extra booking has been canceled, and I should receive a refund soon. When can I anticipate the refund? Ticket name: George Copsey Booking code: P8PZHK Address: Apt 4, 95 Rue Jean Talon East, Montreal, H2R1S6 Email: [redacted] Phone: [redacted] Thank you for your assistance! George Copsey

Dear Sirs, I have been attending the MUSIK MESSE FRANKFURT show in Frankfurt for 35 years. I was scheduled to fly on UVGTH6 today but unfortunately, due to a death in the family, I am unable to make the trip. I kindly request to cancel the ticket and arrange for a refund or alternatively, I would like to rebook for the [redacted] show. Your assistance with this matter would be greatly appreciated. I look forward to hearing from you soon. Many thanks, Kindest regards, K.M. Malik London to Frankfurt/Main Mon, 01.04.[redacted] Flight LH909 Departure: 15:30 London Heathrow Arrival: 18:00 Frankfurt/Main Intl. Return Flight - Frankfurt/Main to London Fri, 05.04.[redacted] Flight LH922 Departure: 21:30 Frankfurt/Main Intl. Arrival: 22:10 London Heathrow Thank you.

I have been a loyal traveler with Lufthansa for many years and have generally been happy with my experience. However, on my recent flight from IAD to FRA on 31/3/19, I had a very disappointing and upsetting experience. As an elderly lady with F. Lymphoma, I was not feeling well and requested an upgrade to business class, but was informed it was full. Despite there being a few available seats and even a waiting list, I was denied the upgrade, which left me feeling discriminated against. Upon arrival in TLV on flight [redacted] on 4/1/19, I did manage to upgrade to business class by paying $[redacted].00, but was charged $[redacted].00 instead. Furthermore, one of my suitcases was completely torn and another one was damaged. This experience left me extremely upset. I hope to resolve these matters in a positive and civilized manner. Thank you, Ruth Z.

Flight LH801 on April 2 was quite chaotic for me. I had to rush to the gate and barely made it onto LH422 to Frankfort/Boston, only to find out that my bag didn't join me on the journey. The lack of communication and attention to my connection was frustrating. I typically choose Lufthansa for my travels but this experience has left me disappointed. I hope my bag arrives soon and I receive compensation for this subpar experience. Thank you, Lisa A.

Two weeks ago, I misplaced my Miles & More account number and password. Upon being directed to the Lufthansa website, I completed a form and submitted a photo of my U.S. passport as instructed. Today, upon contacting Miles & More Customer Service and referencing the Lufthansa reference number ([redacted]) from the confirmation email, I was informed they do not have access to reference numbers. I am seeking an update on the status of my application for the account number and password as my wife and I have upcoming reservations for a flight from Charlotte to Munich and would like to utilize the number provided. Thank you. [redacted] [redacted] Dear Miles & More member, Thank you for contacting us regarding reference number ([redacted]). We are processing your request and will update you accordingly. If any further information is needed from your end, we will reach out to you directly. Sincerely, Your Miles & More Service Team

On February 2, [redacted], my spouse and I, M.K. and W.K., traveled from Chicago O'Hare to Munich, and on to Katowice with United Airlines. Unfortunately, our Munich to Katowice flight was canceled, leading to an overnight stay with a provided hotel by Lufthansa while our luggage was left behind. It was not until we reached Katowice on February 4, [redacted], that we discovered missing items from our luggage. Despite attempting to contact Lufthansa in Poland, I was directed to reach out to the U.S. agent who issued our tickets. Upon our return, I am now seeking to report the missing items, valued at over $[redacted], and the inconvenience faced during our stay in Munich. No compensation was offered for this delay, causing us to lose a day of our trip. I eagerly await a swift response regarding this matter. Thank you, W.K.

To whom it may concern, I am writing to express my disappointment with Lufthansa. I have been a loyal customer of the airline for many years. I purchased a ticket for my mother-in-law to accompany my wife during her pregnancy journey from Algiers to Toronto. Although I paid $1,[redacted] for the ticket, which was more expensive compared to other airlines, I expected a higher level of service for her comfort. I arranged for chair assistance, but unfortunately, nobody from Lufthansa assisted her in Algiers or Frankfurt. This lack of support left her frustrated, especially since she doesn't speak English. The absence of help nearly caused her to miss her connecting flight to Toronto during the short 1-hour layover. As a frequent Lufthansa flyer, this disappointing experience has led me to explore other airline options. Following my brother's recommendation, who had a positive resolution to a previous issue with Lufthansa, I decided to reach out via email. The experience was not only unsatisfactory but also embarrassing, as I had assured Nabiha Hamdi that Lufthansa would take good care of her, which unfortunately did not happen as expected. I kindly request a refund for the price difference between Lufthansa and Air Algeria tickets as well as compensation for the stressful and unsupported moments Nabiha experienced. Ticket Details: Passenger: Nabiha Hamdi Confirmation: VKDM3G

I had a booking on LH Flight [redacted] to Frankfurt with a connecting flight to Billund. Unfortunately, when returning from Billund, my connecting flight to Frankfurt (LH837) was delayed due to clearance issues, causing me and my daughter to miss our flight to the U.S. (LH402) in Frankfurt. As a result, we had to spend the night in Frankfurt due to no available flights. The following day, we boarded Singapore Airlines to JFK. We had paid extra for specific seats for the round trip, but this was not acknowledged by Singapore Airlines. I am seeking compensation for the inconvenience caused, including the financial losses from the seat bookings and the additional expenses incurred when my husband had to travel from N.J. to JFK due to our altered schedule.

Subject: Issue with Missing Air Miles - Account No. 9[redacted] [redacted] [redacted] Dear Customer Relations, I am a loyal Lufthansa customer, Ellen O'Halloran, and have been a frequent flyer for over 15 years. Recently, I was surprised to discover that [redacted],[redacted] air miles were deducted from my account on 1 April [redacted] without any prior notice. I usually receive communications at my home address, but it seems an email may have been erroneously sent to my old company email, which I no longer have access to. All important correspondence, including marketing materials, should have been sent to my home address, where these air miles hold personal significance. I have never redeemed any of my air miles, intending to use them for a special occasion this year. The lack of transparency and notification to my private address is concerning. I kindly request that Lufthansa reviews this unique situation and reinstates my air miles promptly. Sincerely, Ellen O'Halloran

Hello, I'm Anahita Norouzi. I need assistance with my booking reference Q2Y4JC. On April 4th, [redacted], I purchased two tickets from Montreal to Istanbul for myself and my boyfriend, Francois Turcot. After receiving the email confirmation and seeing the charge on my Visa account, the transaction disappeared from our statement three days ago. Despite speaking to four different Lufthansa customer service agents, I received conflicting information about the status of our tickets. I need a definitive confirmation about the booking to ensure our honeymoon plans go smoothly. Thank you for your quick attention to this matter.

Hello, I'm Anahita Norouzi and I need assistance with my booking. Booking reference Q2Y4JC was made on April 4th, [redacted] for myself and my boyfriend, Francois Turcot, from Montreal to Istanbul. We paid for the tickets, received confirmation via email, and saw the transaction in our Visa account shortly after. However, the transaction disappeared from our account three days ago. After contacting the bank, they couldn't find any record of the transaction. Despite speaking to Lufthansa customer service four times, we have received conflicting information. Some agents said there's no issue with our booking, which seems odd as we haven't paid. Another said our tickets were canceled, yet we never received a notification. The latest agent mentioned delays in charging customers who booked through the Lufthansa website and advised us to wait a few more days. It has been a week with no progress. We need a clear confirmation from Lufthansa to ensure our honeymoon plans are not disrupted. Thank you for your prompt assistance, Anahita Norouzi.

Dear Lufthansa, I am currently at Frankfurt airport waiting for my connecting flight to Milan after experiencing a very disappointing flight from Vancouver to Frankfurt (Flight [redacted]). I am not one to complain, but I felt compelled to share my experience with you. Upon checking in at YVR airport, I was not informed of the luggage fee which resulted in an uncomfortable situation at boarding. While the issue was eventually resolved, the initial lack of communication was frustrating. The international flight began pleasantly, but interactions with some of the crew were subpar. When requesting a glass of wine, the stewardesses were dismissive and unhelpful. This treatment continued during breakfast service, where I felt neglected compared to other passengers. As a Canadian citizen of Filipino descent, I couldn't help but notice a discrepancy in treatment compared to other passengers, which left me feeling disrespected. This experience was disheartening, especially considering my trust in Lufthansa's professionalism and reliability. I hope that my feedback reaches the appropriate channels for further review. I have never encountered such treatment before and would appreciate a response addressing these concerns. Kind Regards, Redia

Hi, there. I need your help with an issue related to my recent flight. I traveled on flight LH [redacted], departing from Munich on April 13 at 13:00, heading to Venice (Ticket #[redacted][redacted]). This flight was part of my journey from Chicago ORD. My record locator was KKOMBA. Unfortunately, I left my boarding pass on the plane, which I require for reimbursement from my consulting company. I kindly request your assistance in providing either a duplicate boarding pass or a letter containing the essential details such as date, time, and seat number. I have great admiration for Lufthansa and am aware that this request is a bit unusual. I would greatly appreciate any help you can offer. Thanks a lot. Best regards, J. Wagoner

Good evening! My name is Olexiy Gavrychenko from Ukraine. I arrived at Frankfurt airport from Miami on April 13th. Unfortunately, I was not given my baggage due to not having a Schengen visa. The baggage number is LH [redacted]. Could you kindly send my baggage to Borispol Airport in Kiev, please? Thank you.

Subject: URGENT: Flight Rescheduling Assistance Needed Hello, I urgently require your assistance to reschedule my flight listed below due to an emergency. Unfortunately, I cannot reach anyone as it is Sunday. FLIGHT DETAILS: BENGALURU BLR - FRANKFURT FRA LH755 LUFTHANSA 21APR [redacted] Booking Reference: KHLR5Z I was unable to board the flight as my VISA is effective from midnight on the 22nd of April, and I would arrive in Frankfurt at 9:00 AM on the 21st. During baggage check-in, there was a mix-up where I have my colleague's bag and he has mine, which will cause inconvenience for him. I kindly request assistance to secure a seat for me on the flight from Bangalore to Gothenburg on the 22nd of April, with any necessary additional fees. I would greatly appreciate any support you can provide. Best regards, -Nayan

Dear Support Team, My wife and I hold Business (Z) tickets from TXL to FRA to MCO and back. We faced an issue returning on 06.04.[redacted] due to my expiring passport. At MCO, we were instructed to rebook the flight post passport renewal. However, when we contacted the telephone booking service, we were informed there was no record of our booking with code WYNSLM. We were directed to buy a new round trip ticket from MCO to TXL. We are loyal customers who have accumulated many miles with Lufthansa since the inception of the Miles & More Program. Despite being Gold Card holders until January [redacted], our status was abruptly canceled without prior notification. While we acknowledge the need to pay a rebooking fee, we are eager to utilize the return leg of our original ticket. We are unwilling to purchase another round trip from the US. Thank you for your anticipated support. Best regards, S.C.