Lowe's Customer Service Issues

I am currently awaiting the delivery of a refrigerator. After receiving a call indicating the delivery would arrive in 15-20 minutes, I was later informed about truck difficulties. Since I'm not familiar with the phone numbers contacting me, I am unsure if they are legitimate. My previous experience with another company left me waiting for months before cancelling and ordering from Lowe’s. After all the trouble I've faced, I am feeling anxious about the situation and simply seek assurance regarding the delivery of the refrigerator.

On June 18, [redacted], I purchased a washing machine and dryer in-store at the Garner, NC location number [redacted] with free delivery and installation. However, upon delivery, the washing machine was missing a knob. Despite numerous calls to Lowe's, they redirected me to a third-party delivery company that has been unresponsive and even hung up on the store's manager, Brian Edwards. It has been a frustrating experience, and I am now stuck with a $[redacted] washing machine that has not been delivered, leaving me unable to wash my clothes. As an ER nurse, this has been particularly challenging. I would appreciate it if this issue could be resolved promptly so I can receive the missing part and start using my washing machine.

I need help with returning a ceiling fan and six cans of paint that were purchased two weeks ago. Unfortunately, I do not have the receipt, but I paid with a Lowe's gift card. My husband tried to return the items with two different cards, but it didn't work. The ceiling fan does not fit in our bedroom, and the paint is the wrong color. We are unable to exchange the items without the receipt or card used for the purchase, leaving us with $[redacted] worth of items that we cannot use.

A year ago, I attempted to apply for the 10% military discount, which stayed at "pending" status. Despite the pending status, I received the discount on significant purchases like a dishwasher and washer. However, recently, when buying $50 worth of items, I was denied the discount as the system shows no information linked to the discount under my home phone number. Can I send a copy of my Dec [redacted] DD-[redacted] discharge document, Illinois driver's license displaying veteran status, American Legion membership card, and any other necessary documents via mail to ensure my 10% discount approval? Thank you for your help. Lawrence T. residing at [redacted] E Rome Rd, Chillicothe, IL 61[redacted]. Contact me at [redacted]-[redacted]/[redacted] or [redacted]

I brought in a Craftsman lawn mower that wouldn't start. I had it checked at a repair shop referred by a different brand store, and they claimed they couldn't fix it due to it having a Chinese motor with unavailable parts. They diagnosed it needing a coil pack because it had no spark. When I brought it to your shop and received OFR#[redacted], I was told there would be a charge if non-warrantable repairs were needed. However, I was never informed that work would be carried out without my approval first. It's been 2 months, and I haven't been updated on any repairs done beyond warranty coverage. Your staff didn't explain this process, or I would have declined any unauthorized repairs. I feel misled by the attempt to charge me $[redacted].71 for unnecessary work. I used the mower without issues a week prior and had already replaced the spark plug, filled new gas, and checked the air filter, which was fine. I insist on receiving my lawn mower back under warranty as per the 3-year Craftsman warranty. I will share my experience on social media if this isn't resolved. Best, D.B.

I bought a GE electric stove and a GE refrigerator from Lowe’s in Matamoras, PA. Delivery was arranged for the next day between 9:30 AM and 1:30 PM. I realized after the store closed that I needed the old appliances removed. I called the delivery number and was told to inform the delivery team, who would take them. However, when they arrived, they refused to take the old appliances. Their supervisor mentioned I only needed a customer service receipt from the Matamoras store. I requested a few minutes to obtain it but they left without giving me a chance. It has been over two hours, and I still haven't heard back from the delivery supervisor. I also purchased $[redacted] in rugs on top of the $[redacted] in appliances, totaling $[redacted]. I am very upset.

I had a team come on Saturday to set up my new GE washer and dryer, but unfortunately, there was a leak. Now I have two sets of appliances because they didn't remove the old ones. I suffer from severe asthma, so I really need this sorted out. They were meant to return today for the installation, but I can't reach anyone to confirm. I'm feeling very frustrated and need someone to contact me urgently about the situation.

I came across a clearance offer on Facebook for a Dewalt drill set priced at 2.95. I placed an order as I needed it urgently. The advertisement mentioned a delivery timeline of 5 to 7 days, but it has exceeded that. I reached out to customer service, and they informed me that I only paid an entry fee for a chance to win the drill set. This contradicts the ad, which clearly stated the drill set was 2.95 for shipping. I am quite frustrated as this seems misleading and potentially a scam. What should I do next to resolve this issue?

I took a day off without pay for a scheduled washing machine delivery from Lowe's. They rescheduled last minute, causing me to lose a day's pay. I tried calling to confirm the new delivery date but couldn't reach a person after being on hold for over an hour. Not sure if the washing machine will arrive, but they already charged me.

I purchased a Yardmax rototiller from Lowe's on 3/2/21 with a 3-year protection plan. I brought it in for repair, but Lowe's stated they do not service that particular rototiller. I am struggling to find out where to take it for repairs despite contacting both Lowe's and Assurion. On 6/6/23, I was asked to pick up the rototiller with no repair done. Communication with customer service has been unhelpful, and my claim number is #[redacted]3. Conversely, I recently had an issue with an air conditioner from Home Depot and received a replacement check promptly. My experience with Lowe's warranty on the Ego set has been disappointing, prompting me to seek solutions and express my dissatisfaction. Receiving no resolution, I plan to escalate my concerns by protesting at Lowe's. I'm looking for answers and a clear plan to either repair or reimburse me for the rototiller.

I had a vinyl fence installed by Lowes back in April [redacted]. I have been trying to get the gate post repaired as it is unsteady and sways when I open or close the gate. Despite contacting the installation department, they couldn't provide a specific timeline for the repair. Fast forward to September, the fence post is now swaying even more and seems like it could fall anytime. After numerous calls to Lowes and complaints to the corporate office, a different installation team came on June 19, [redacted], and fixed the gate. However, some hardware items like a lock and two gate handles were missing. To date, these items are still unavailable, and the repair remains incomplete.

I bought a stove online from the West Boca store on 7/24/[redacted] for delivery to my Boca Raton address. However, the 3-prong cord was set for in-store pickup. I assumed I could easily call the store to switch the plug, but was told the only solution was to cancel the entire order. After placing the order two more times over the phone with the Boca store and being charged over $[redacted], my card triggered a fraud alert. Despite reaching out to the store's appliance department, Ms. C. from the management blocked my calls. Seeking assistance from Customer Care, they canceled my old card and issued a temporary one. After reordering from another store, the items were out of stock, resulting in the August 2, [redacted] order not being delivered. I had hoped for a smoother process, being able to view the product locally and order from a Georgia Lowe's for delivery to a Florida Lowe's terminal.

My recent experience at the Lowe’s store in Buckeye, AZ was frustrating. I waited for 15 minutes at the paint desk with no assistance despite multiple staff walking by. When I was finally helped, the wait time for my order was another 15 minutes. I encountered blocked aisles with forklifts, a damaged grill display, and a lack of associates in the appliance section. Even at checkout, I struggled to scan my driver's license without help. This store has consistently had service issues, prompting me to switch to Home Depot for future purchases.

Hello, I want to share my recent experience at your Sioux Falls, South Dakota store. Today, my partner and I visited on 8/8/[redacted]. Lowe's has always been our go-to shop until today. We ended up buying more than planned, which can happen. Upon heading to checkout, there were no cashiers available. We navigated to self-checkout at 5:21 pm. The only Lowe's staff member, Melanie, was juggling assisting four customers online simultaneously. Despite waiting and encountering multiple issues with the self-checkout, we noticed four to five employees near the entrance engrossed in their cell phones. It's unfortunate that no one else stepped in to support her. If it were my store, heads would roll. As the General Manager of a large auto dealership, I would feel embarrassed. Regrettably, there is no excuse for the service we received. We have decided to switch to Home Depot, conveniently located nearby. Thank you for your time. Best regards, Christopher G. Wilson.

Yesterday, I expressed my frustration with the checkout procedures at the Forest City store. As you may be aware, all checkouts are now self-service. There were 10 customers ahead of me in line, and only one employee was assisting everyone, including many seniors. Being 83 years old and legally blind, I always require assistance. It took me 40 minutes to check out. It seems that those responsible for the decision to remove all cashiers only considered financial reasons without thinking about the elderly or visually impaired customers. Please reconsider this choice. Even composing this email has been a difficult task! I would prefer a response via phone at [redacted].

I recently returned a Craftsman V20 brushless weed eater because the line feeder was not working properly. The employee at the refund desk in Store #[redacted] on August 14, [redacted], at 11:52 AM was unsupportive and seemed annoyed that I had used the product, making it unsellable. Despite explaining the issue, she was rude and attempted to pressure me into accepting a replacement instead of a refund to my debit card. After scanning the receipt without further dialogue, she moved on to the next customer, leaving me feeling embarrassed and dissatisfied with the whole experience. The unacceptable behavior of this employee reflects poorly on Store #[redacted] in North Port, Florida, and suggests a lack of oversight from the manager.

Two months ago, I attempted to purchase a microwave cart, but unfortunately, they were out of stock. I was assured that if I paid for one, they would notify me once it arrived. However, after waiting for a month with no updates, I decided to request a refund. On two separate occasions, I had to wait over 10 minutes for a manager to assist me, which was frustrating. Despite returning to the store today, a month later, I was disappointed to find that they still did not have the item in stock. It seems that the managers at this store may lack concern for customer needs and struggle with ordering products. Perhaps the staff would benefit from additional training to improve customer service and efficiency.

I purchased a Swing with Canopy, Item #[redacted], made by "Style Selections" and spent a full day assembling it. Everything is working well except for the canopy fabric which does not fit. Despite trying for 45 minutes, I couldn't get it to fit properly. After reaching out to Lowe's in Rancho Cordova, CA, they informed me that they could not provide assistance. It's frustrating to have it 95% complete without being able to finish it due to the canopy issue. Their lack of support is disappointing.

During the past week, there was a sale on the Kobalt 20-piece item number [redacted] that I found out about on Tuesday. I drove 30 miles to the Lowe's in Farmington, MO, but they were out of stock. The Festus, MO store was said to have 6 on Wednesday, so I drove 45 miles there, only to find out they were also out. I then went another 20 miles to the Fenton Lowe's, but they were out too. Finally, on Thursday, I had to go all the way to the Cape Girardeau Lowe's where they had one left. However, they informed me that the sale had ended the night before, and I would have to pay the full price. Given all the effort I made to find the item, I believe they should have honored the sale price for me. Thank you, Clifford Adams.

I am reaching out regarding an issue with Lowe's and a recent purchase of a Craftsman riding lawnmower. Unfortunately, after my mother-in-law, Phyllis Gresham, passed away shortly after buying the lawnmower with cash, Lowe's agreed to accept the return and provide a refund. However, there has been a delay in arranging the pickup of the lawnmower at *** Hummingbird Road, East Wenatchee, WA, *****. I, Wendi Damerval, as the executor of Phyllis Gresham's estate, have been trying to facilitate the return process as promised by the store associates but have encountered difficulties. I have provided all necessary contact information for verification purposes, including my lawyer, Alex Milkey at (***) ***-****. I have also mailed the lawnmower keys to Lowe's as agreed, but have not received confirmation of receipt. I possess the proof of purchase and pictures of the Craftsman riding mower, and I am requesting Lowe's to promptly pick up the lawnmower and issue a refund check made out to me at **** Arbor Street, Richland, WA. *****.