Logitech Customer Service Issues

I have been struggling to get my Slim Combo keyboard warranty sorted for several days now. The latest instruction I received was to return it to the store I bought it from, despite the current stay-at-home order by our governor. The nearest Best Buy is over [redacted] miles away from me. Today, I wasted my time and added over [redacted] miles to my vehicle, only to return with a faulty keyboard, with several keys not functioning. I was advised by a Best Buy employee online that returning it in person was the only solution, so I made the journey. However, upon arrival, I was told it was beyond their return policy period. I purchased the Logitech Slim Combo keyboard for iPad 5th and 6th generation on April 19th, [redacted]. With just a few days left before warranty expiry, I urgently need assistance, as several keys stopped working a month ago. Despite reaching out to both Logitech and Best Buy since Monday, I have faced constant delays and no resolution.

Hello, I need help with my Logitech remote control. It's not changing the volume on my Sony TV anymore. Everything else works fine. I got it from Best Buy in July [redacted]. The original TV remote still adjusts the volume. Thanks for your help. - Mike W.

I have been a loyal customer of Logitech for years and have been mostly satisfied with their products. However, I am facing an issue with my K-[redacted] Solar Power Keyboard. After a year of use, the solar indicator no longer displays the lumen storage and available light status accurately. I tried using new button batteries, each fully charged at 4.8 volts, but the indicator did not work properly. The green light next to the sun icon just blinked every time I inserted a battery. I updated the software beforehand but could not find a solution in the FAQs. I enjoy using the keyboard daily, but I need the solar indicator to function correctly since my workspace has limited light. Unfortunately, the keyboard is no longer under warranty. I would appreciate a replacement keyboard. Rick W. Round Rock, Texas [redacted]

Hello, I have always used laptops with trackpads. Since my work situation changed, I am spending more time on the computer working on our website. I am watching instructional videos on website how-tos and attending webinars. I now find it more comfortable to raise my laptop to eye level, which means I need to use an external keyboard and possibly a mouse or another trackpad. I have a Logitech M310 wireless mouse that we bought several years ago, but it is not working despite having new batteries. My computer does not recognize the device. I have tried looking online for solutions, but I cannot find the reset button as mentioned in some instructions. Any suggestions?

I recently bought the C920s Pro HD Webcam at Best Buy in Nashville, TN (Charlotte Pike store) today. Upon opening the box at home, I realized there was no privacy cover included. Best Buy has no additional stock and couldn't assist me. They advised contacting the manufacturer to resolve the issue. I kindly request to receive the missing privacy cover by mail. Happy to provide further details and my mailing address if necessary. Best, Terri D. [redacted] Monks Way Franklin, TN [redacted]

I recently purchased the Logitech MX Ergo Wireless Trackball Mouse. However, I noticed that the model number on my receipt is [redacted]78, while on another store's website, it showed as [redacted]77. Can someone confirm if these are the same product with different model numbers?

Hello Fanatec, I am writing on behalf of EMME GAMING A.S.D., where I serve as the president. Our company specializes in organizing gaming events in the eSports world. We are interested in collaborating with you to organize a prize championship for Formula1 [redacted]. The tournament will be legally authorized, live-streamed, and is expected to have over 20 participants. We are seeking assistance to enhance the prizes for the championship. In return, we can feature your official logos in our presentation graphics and during the championship. Our association is affiliated with G.E.C. and A.S.I., both recognized by C.O.N.I. The links to our social media platforms are provided below for your reference. Thank you for considering our proposal. Feel free to reach out for any further clarification or information. Best regards, Gabriele Di Rito EMME Gaming A.S.D. Email: [redacted] Telephone: [redacted]

Hello, On January 25, [redacted], I received a replacement Logitech M330 Wireless Silent Mouse PLUS, 2.4 GHz with USB Nano-Receiver, [redacted] DPI Tracking, 3 Buttons, 24-Month Battery Life, Compatible with PC/Mac/Laptop - Black from Amazon. Today, on July 9, [redacted], at times, I cannot use the mouse even after changing the battery, the cursor does not move on the computer. I am unable to right-click to rename a document, for example. As this is the second time the product is faulty, Amazon has asked me to contact you to find a solution to my problem. Kind regards, A.T. [redacted]

I would like to request a refund for my Logitech mouse MX Master 3. I have submitted a support ticket, but unfortunately, I have not received a response yet. Additionally, when I tried to contact Logitech Customer Support, I was kept on hold for an extended period, which was inconvenient due to my busy schedule. I have also attempted to locate retail locations for Logitech products to no avail. My order number is #[redacted]39 and my support ticket number is [redacted]. Regrettably, I need to cancel my order as I am currently facing financial constraints. Kindly contact me at [redacted]. Thank you.

I had a warranty replacement request approved for this device on July 16th (Support Ticket# [redacted]). I was informed that I would be provided with a tracking number within 24-48 hours. It has been 11 days, and I have not yet received the tracking information. Despite updating my support ticket, sending emails, and attempting to contact via phone (only to be disconnected), I have not received any updates for 11 days. I am still awaiting the shipment of my replacement. Could you please assist me in obtaining the tracking number? Thank you.

I recently purchased my second K350 keyboard and mouse combo on June 16th from Amazon. The original set was bought at Office Depot 2 years ago. Since receiving the new set, I've been experiencing communication issues with my laptop. Despite using new batteries and trying a different Logitech universal dongle, there's a significant delay in the keyboard and mouse responses, leading me to constantly turn them off and on throughout the day as well as plug and unplug the USB dongle multiple times. This disruption is affecting my productivity at work. I appreciate this keyboard but am disappointed in experiencing these issues. If there is any resolution available, I would greatly appreciate any assistance.

On October 2, [redacted], I purchased a Logitech MK360 keyboard/mouse combo from Amazon. Initially, it worked well, but in March/April [redacted], both items started to malfunction. Typing wouldn't register on the screen, and the mouse wouldn't move the cursor. Lightly tapping them temporarily fixed the issue. After some back and forth, a replacement was sent, but the same problem has recurred. As a casual home user, I haven't mistreated the devices. I urge you to support your product by either replacing them with a higher quality pair or issuing a refund. It's frustrating when work is hindered by faulty equipment. I'm using a reliable cheap keyboard while waiting for a resolution. Please reach out to address this promptly. Thank you, Roger Werchan.

I'm currently using macOS Catalina 15.5 and I'm experiencing difficulties connecting my K380 Bluetooth keyboard to my MacBook. Despite downloading the LogiMger Installer 8.20.[redacted].3 for the latest version, my MacBook is unable to detect the keyboard for installation. I'm wondering if this is a compatibility problem with the new keyboard. I have already gone through all the FAQs and attempted to contact support multiple times, alas, no one has returned my calls. I would appreciate any guidance on this matter. Thank you, Brendan M. [redacted].

I submitted support case number [redacted] on July 23, [redacted] regarding non-functioning keys on my keyboard like backspace, n, etc. After waiting for over a week and a half, I finally received an initial response. Following troubleshooting steps, I was asked for warranty information, which I couldn't provide promptly as I was on vacation. I sent the warranty details a week ago. I got one email confirming the information was received, but it’s been another week with no further response from support. Acknowledging the challenges posed by Covid-19, I've been without a keyboard for almost a month now. I purchased this product in March. The level of support I've encountered is the worst in my 25-year career in the computer industry. Please contact me at [redacted].

I placed an order on Tuesday, September 22, [redacted], in the morning with order number [redacted]0. Later that day, I found a similar item available in Canada and tried to cancel my order by contacting Customer Service at 6 pm ET. Unfortunately, no one answered the phone, and I couldn't find a way to cancel the order on the website. Even though the item hadn't shipped yet, I managed to open a ticket, tkt#[redacted], with Logitech, and at 6:58 pm ET (3:58 pm PDT), someone confirmed my request. To my dismay, I received a notification this morning that the item has been shipped, and I've been charged. Despite multiple attempts to reach Logitech by phone, I haven't had any success. I just want to cancel this shipment or understand the return process to receive a full credit back to my credit card. I would appreciate your guidance on this matter.

I am dissatisfied with your products lately. I bought a wireless keyboard and mouse a month ago, and the keyboard loses its signal frequently. Today, I got a new mouse, which only works via Wi-Fi, not USB, causing interference with my Bluetooth speaker. I attempted to contact support, but I refuse to pay for a defective product. Unfortunately, I couldn't reach you by phone on the weekend. I have used Logitech products before without issues. To retain me as a customer, these issues must be resolved. Please reach out to me at [redacted] or [redacted]

I am experiencing issues with the audio playback on my Logitech C922 Pro Stream webcam after updating to Windows 10. Despite having the latest drivers installed and everything appearing to work fine in the Device Manager, I am unable to hear any sound from the microphone. I have tested the microphone, tried different speakers, and even uninstalled and reinstalled the Logitech Capture software, but the problem persists. The software displays as Logitech Capture, not the older versions shown in the support pages. Surprisingly, I can record videos with clear audio, but playback within the Logitech Capture software does not transmit the sound to my speakers. I am seeking assistance to resolve this issue.

Hello dear Support Team, On September 18, [redacted], I purchased the Logitech G910 Orion Spectrum keyboard through Amazon. This is now my third Logitech keyboard, and I have also greatly appreciated the quality of your mice for years. However, yesterday I noticed that the right shift key is no longer functioning. There doesn't seem to be any mechanical issue. I removed the key and everything looked normal underneath. To rule out any software problems, we connected the keyboard to a second PC, but encountered the same issue. The keyboard does not have any visible defects. Amazon Support has directed me to reach out to you. As there is no support email available, I am unable to send you any pictures. Kind regards, Christopher Rösner

Hello, I'm a loyal Logitech customer with several [redacted], [redacted], and [redacted] mice spread across different offices. Unfortunately, my [redacted] mouse is missing the G6 and G7 buttons due to an accidental drop. I'd be willing to provide a photo of all my mice if needed. I'm unsure how to upload the photo here. Would someone be kind enough to assist me by sending the G6 and G7 buttons for my [redacted] mouse? These buttons are located on the right side of the mouse, alongside the right-click button. Thank you, David

At the end of November, I decided to purchase a new keyboard, opting for the Logitech G815. Unfortunately, the layout was incorrect as they don't ship the US ANSI to my country. After receiving the keyboard and testing it, I realized it wasn't the right fit and wanted to return it. I encountered issues as the local Logitech support was no longer available, so I attempted to process the return online. However, I faced challenges registering the product for the return possibly due to the order number. Despite opening a support ticket, I haven't received helpful assistance. It's been three weeks with no progress. Returning a product should be straightforward, but my experience has been frustrating. I'm concerned that the return window may close before this is resolved. Unsure how to proceed at this point.