Little Caesars Customer Service Issues

I attempted to order a special online for a thin crust, two-topping pizza using promo code topdeal1 for $8.99. After entering the code, I received a message indicating the need for a thin crust, two-topping pizza, which was already what I had selected. I contacted my local Little Caesars to place the order over the phone. Unfortunately, they informed me that the special offered online was not available in-store, even though it is an issue with the company. They were unwilling to accommodate my request for a special with a thin crust and sausage topping. I am disappointed with this level of customer service and unlikely to order from them again due to their uncooperative attitude.

I recently placed an online order at Store #36 with Order Number [redacted] at 6:15pm. Upon checking my Little Caesars app at 7:05pm, it showed my order was still in the oven. Despite going to the store, I was informed the order was not ready and had to wait an additional 15 minutes in my car. To my dismay, my order was still not prepared, and they had run out of Crazy Bread. When I inquired about compensation for the inconvenience due to the extended wait which left my hungry kids dissatisfied, I was informed there was nothing that could be done as they were understaffed. Thus, I requested a refund. The store's inefficiency is concerning, with only three employees present and consistently slow service causing long delays, indicating the urgent need for additional hiring to address the ongoing issues plaguing this location. This experience is driving away potential customers due to excessively long wait times for orders.

In Leitchfield, KY, I witnessed multiple health code violations at a food establishment. The employees were unclean and practicing unsafe food standards and poor hygiene. I took photos of them handling food in an unsanitary way, such as reaching into open buckets of sauce on the floor with unwashed hands and using a cup. I also saw an employee touching a dirty door outside and then preparing food inside without washing their hands. It was the most unsanitary food place I have ever come across. I decided not to let my family consume the food we bought and disposed of it in the dumpster at the nearby gas station. Afterward, I discussed the issue with two other customers in the parking lot.

I had a distressing experience at one of your establishments where I encountered racism. My name is Canon L. The treatment we received was unacceptable and put our lives at risk. We had no involvement in the window incident shown in the video. I hope to resolve this matter internally before escalating it to the media. I'm located in Austin, Texas where the incident occurred. I have already emailed the video footage to your company and can resend it if necessary.

I contacted a Little Caesars in Elkins, West Virginia to order a Hot-N-Ready pizza and Crazy Bread. Initially, the total wasn't mentioned during the call, which was confusing. Upon arrival, the cashier stated the total was over $19, which surprised me. I questioned the discrepancy, and the interaction turned unpleasant as the cashier rudely responded. I was shocked by her unprofessional behavior and felt the situation could've been handled better.

Hello, I am seeking clarification regarding my recent order experience. I placed an order over the phone with Little Caesars pizza, which was then handled by Doordash for delivery. The receipt I received indicates my order total as $21.74, yet $30.14 was debited from my card, including an $8.40 delivery fee. When reviewing the Doordash app, it displays a delivery charge of $2.99. Despite contacting support, we have been bounced between Doordash and Little Caesars, with no resolution. My order number is [redacted]. I can be reached at [redacted]. Additionally, the original delivery time set for 12:56 has been postponed to 1:40. Thank you.

On 8/17/23, I placed an order for 2 classic pepperoni pizzas and 2 crazy bread combos. Unfortunately, when the order arrived, I noticed that two slices of pizza and two pieces of bread were missing. I contacted the company, and they promised a refund. However, I recently found out that my bank account was closed, preventing me from receiving the refund. I have yet to receive the refunded amount. I would appreciate it if I could either provide a new payment method for the refund or have my order remade and delivered again.

I ordered three pizzas, expecting them to be ready in the pizza portal upon my arrival. Unfortunately, when I got there, they were not in the portal, so I had to wait for an hour. No one contacted me during the wait. Eventually, my oldest child went in and found the pizzas had been sitting in the warmer for an hour. Despite being hungry, I noticed the pizzas were warm, not hot. Upon arriving home and opening the boxes, I discovered all the pizzas were burnt. I voiced my complaint and received a refund for only half of the money spent. I would be grateful if I could receive some pizza coupons as a goodwill gesture.

I received rude service at the pizza place. The quality of the pizza was subpar, especially the thin center that you could almost see through. Toppings were falling off when grabbing a slice, making it a disappointing experience. The recent increase in price further exacerbated the issue. The attitudes of the staff and the management were also poor. I will not be returning to this store until there is a change in management.

On 9/2/23 around 1:30 to 1:40 pm at the Little Caesars in Hinesville, Georgia, I went to pick up three pizzas and noticed they were understaffed. The cashier seemed stressed and was not very friendly. I introduced myself and provided my full name and order, but she was rude and told me to check for the pickup on the side. Although my name was on the screen, the pizzas weren't ready. I politely asked for my order, but she insisted on waiting for an order number. Due to a service issue on my phone, I couldn't provide one. Despite my efforts to resolve the situation calmly, she continued arguing and mentioned me to another employee. I overheard her complaining while handling the pizzas without gloves. The staff seemed overwhelmed and I left without further confrontation. It's clear they are facing challenges like being understaffed, lacking air conditioning, and displaying unprofessional behavior towards customers. It would be beneficial for management to address these issues promptly at the Hinesville Little Caesars.

I attempted to order a pizza at [redacted] East Silverado Ranch, Las Vegas, Nevada [redacted], but the cashier refused to complete the purchase because I wanted to split the payment between cash and debit card. The cashier mentioned this as a new policy. I am curious to know if this is indeed your new policy. My children were really hungry, and I didn't have sufficient funds on my card, which is why I wanted to split the payment. In the past, I have been able to use this payment method at the same location to buy a pizza.

We frequently purchase an extra most bestest, THIN crust pizza from your store weekly. Despite being aware of the potential wait time of around 19 minutes, we always ask for a fresh one to be made. However, our recent experience was unsatisfactory. My elderly mother had to settle for a pizza that was not thin crust, fresh, or even cut into squares as per the style. It was evident the pizza was not fresh as the cheese was congealing. I'm tired of feeling like a bother when requesting what I am willing to pay for. It is essential for your staff to be trained in customer service and treat customers with respect and politeness. Regrettably, we will be taking our business elsewhere to avoid the hassle. It is crucial for customer service to prioritize customer satisfaction and eliminate rude behavior towards patrons.

I visited Little Caesars at 3 o'clock to place my order. I ordered a pepperoni and black olives pizza with extra cheese. After waiting 20 minutes, I received my pizza, drove halfway home, and noticed it was not made correctly. I returned to the store and spoke with the person at the front desk; she called the manager, Denise. Despite my explanation that the pizza was lacking extra cheese, Denise rudely argued with me. She then forcefully threw the pizza into the trash. My overall experience was disappointing as I only received my food at 4:38 with no apology or compensation.

I ordered a pizza online and upon pick-up, received the incorrect pizza. After returning it, they found my pizza, which was lacking the extra toppings I paid for. When I spoke to the manager, Kyle mentioned that the number of toppings affects the portion you receive. I am disappointed and seek a refund for my order from Little Caesars.

The store was extremely crowded, with customers enduring a wait of over 2 hours for their pizza orders. Despite pre-ordering and arriving for pickup, I waited for 30 minutes only to find that my pizza wasn't ready, and no staff members were available to assist me. Amidst a commotion where a woman was loudly scolding the cashier, I made the decision to leave, not wanting to engage with the situation and feeling fine about not receiving my pizza that day. I am currently attempting to contact customer service for a refund or to potentially reschedule my order for today, although I have been on hold for more than 10 minutes.

I bought a gift card, but your system is not recognizing it. There is no option to manually enter or use it online. It's frustrating as I walked three blocks with my kids for nothing. Now, we're hungry because that was our only payment method. I would like a refund or a replacement card with the same balance. It would be even better if I received an extra $10 for the inconvenience. This issue is likely happening to others too. Please find a solution for this recurring problem.

I am a current employee at Little Caesar's located at [redacted] SW Wilshire Blvd Suite D in Burleson, TX [redacted]. I wanted to report an incident involving a manager named Nick Zabel who has been harassing underage female employees. Despite bringing this to the store manager and district manager's attention with evidence, no actions were taken. It seems the district manager is protecting this individual despite multiple harassment incidents involving young girls. I reached out to HR on October 31, [redacted], but the situation was not properly addressed. Instead, I was transferred to another location, leaving these vulnerable girls without protection. I have contacted HR again on November 3, [redacted], but the issue persists. I feel the district manager is neglecting his responsibilities and covering up the situation. If I do not receive a response within a week, I will escalate this matter to EEOC. I hope to speak with the store owner to address these serious concerns. - James V.

Hello, my name is James Vance, and I am currently employed at Little Caesars located at [redacted] SW Wilshire Blvd Suite D, Burleson, TX [redacted]. I recently reported an incident involving a manager named Nick Zabel who was harassing a 17-year-old girl at work. Despite bringing this issue to the attention of our store manager and district manager, no substantial action was taken to address the problem. It has come to light that this behavior has been ongoing, with previous cases of harassment involving younger girls. I reached out to HR on October 31, [redacted], detailing the situation and their response was insufficient. After further attempts to address the issue with the district manager, I was moved to another store location, leaving these girls vulnerable to continued harassment. Despite my efforts to escalate the matter, I have faced resistance and negligence from the district manager. I am now seeking assistance from the store owner to address this serious issue. If I do not receive a response within a week, I will have to escalate this matter further. Thank you, James Vance

I am writing about a recent experience at the Indio, California location, store number [redacted]. I ordered a stuffed crust pizza with extra cheese but was given a pizza without extra cheese. When I informed the manager, she was rude and took the pizza away without apologizing. After a long wait, a new pizza was made and given to me abruptly. I am very disappointed with the manager's behavior and would like a resolution for the poor service received. Thank you for addressing my concerns.

I previously submitted a complaint regarding my poorly made pizza with extra cheese. This is now the third time I've had to return it due to being undercooked and sticking to the box. Upon returning to the store, the lady at the counter, T, purposefully ignored me and seemed rude when I tried to address the issue. Another manager tried to explain it might be grease, but the pizza was clearly raw and inedible. The manager took the pizza away without apologizing. I am now waiting for my third attempt at getting a properly cooked pizza. When I asked for the rude girl's name at the register to file a complaint, she refused to provide it. This level of dysfunction and rudeness is unprecedented in my experience and is unacceptable.