LinkedIn Customer Service Issues

I am interested in reaching out to LinkedIn marketing for our upcoming June workshop. We are SC INBRE, a statewide NIH funded program consisting of 13 member institutions across South Carolina. Each summer, we host a career development workshop for around [redacted]-[redacted] biomedical students and faculty. To boost participation in our LinkedIn group, we aim to offer LinkedIn branded items as incentives. Can you assist us with this request? Thank you! — CB, Communications Manager, SC INBRE Program, UofSC School of Medicine, [redacted] Garners Ferry Rd., Building 1, Room B53, Columbia, SC [redacted].

I have two LinkedIn accounts under the user IDs [redacted] and [redacted] The one linked to [redacted] is for business purposes, while the other, [redacted], is for personal use. I accidentally tried to merge them and later realized it was a mistake. I requested to separate them again. However, both accounts are now restricted, asking for government ID verification. I have already submitted my driver's license to verify the accounts. Please reactivate both user IDs as mentioned above. I have no intentions of engaging in any cybercrimes and rely on both accounts for important connections and daily interactions. Thank you.

Dear LinkedIn Team, I hope this message finds you well. I am Prof. John Ponsaran from the Philippines. I am facing two issues that I would appreciate your assistance with. Firstly, I am unable to access my existing LinkedIn account due to a forgotten password. I kindly request the removal of this account so I can create a new one. Secondly, I have discovered a fake account falsely claiming that I am the Chairperson of the Department of Social Sciences at the University of the Philippines Manila. This misinformation is concerning, and I seek your help in rectifying this. Your support in addressing these matters would greatly enhance my experience on LinkedIn for personal and professional development. Thank you for your attention to these concerns. Sincerely, Prof. John Ponsaran University of the Philippines

Hello LinkedIn, I am Margery K. from Indonesia, currently a college student in Shenzhen, China. I am unsure why my LinkedIn account has been restricted so soon after creating it without proper usage. Despite submitting my citizen ID and passport multiple times, my account remains permanently restricted. I am confused and seeking clarification, as I have not violated any rules knowingly. I would appreciate assistance with resolving this issue, as I am puzzled why my account has been blocked without much activity on it.

I received notifications through my email about new connections I did not make. I noticed that my profile picture had been changed and people from Chile were added. It seems my account has been hacked by a female dentist. Since I retired three years ago, I would prefer to close my LinkedIn account quickly as it appears unsecure. However, I am unable to do so as my account is now restricted due to suspicious activity. I find it unfair to be assumed guilty when my account was hacked easily. Please close my account promptly. Best, Kathy

I have a duplicate account that needs to be deleted. I haven't used it in years, and it conflicts with my current job by law. I no longer have access to this account. My current email is [redacted], and the other email associated is [redacted], which I used nearly 10 years ago when I was in real estate. When you search for me online, this old account pops up, causing confusion with my current clients as I am no longer a real estate agent. Please remove this account. Carole Shields - Former Real Estate Agent at Keller Williams Realty in Birmingham, Alabama, has not been active in real estate for nearly a decade. Her LinkedIn profile still shows outdated information that can mislead current customers.

I urgently need to reach LinkedIn as I face a critical situation with a premium trial billing issue. Following an email promising a refund in 5 working days, which I desperately need to retrieve in South Africa, nearly 2 weeks have passed without any reimbursement. In a dire circumstance where I've lost all my belongings including cards, passport, phone, and laptop, I must use the same account for financial transactions. Currently situated on the Zimbabwe border, I am unable to check emails for a week now. Despite explaining my predicament to customer support, I have yet to receive the assistance required. This is an emergency, and I seek prompt resolution.

I accidentally deleted my account when trying to log out to switch to a different one. I only noticed when I received a billing email. Upon logging back in, I discovered that all my data was gone. I attempted to restore it using the link in the "sorry to see you go" email. Unfortunately, as I recreated the account with the same email after deleting it, the link redirects me to the new account. Is there any way to recover my old account and keep all my contacts intact?

Subject: Refund and Subscription Issue Resolution Hi there, Below is the email correspondence exchange between myself and Nikhil from LinkedIn regarding the subscription cancellation and refund process. Email 1: Hello Henry, In light of the situation, I can make an exception to cancel your subscription and provide a full refund. After this, you can proceed to purchase the Sales Navigator (monthly) subscription. Upon confirming your purchase, I will arrange a refund, essentially allowing you to use the service for free for a month. Best Regards, Nikhil LinkedIn Sales Solutions Specialist Email 2: My responses to LinkedIn on 28th February [redacted]: Initial Email: Hello Nikhil, Thank you for your email. You correctly identified the issues I am facing - transitioning from Premium to the Sales Navigator trial and switching to monthly payments post-trial. Kindly inform me once the necessary changes have been made, and guide me on purchasing the Navigator. Follow-up Email: Hello again... I noticed a charge on my account. What steps should I take next? Current Issues: 1. Charged before the trial's completion 2. Uncertain if the Premium Subscription is canceled 3. Awaited refund pending 4. When can I proceed to purchase the Navigator and begin using it? Best regards, Henry

The country is currently experiencing a significant demographic shift. Minorities now outnumber white newborns for the first time, with projections indicating that non-Hispanic whites will no longer be the majority by [redacted]. Over a third of the population are minorities, with non-whites driving 92 percent of population growth from [redacted] to [redacted], largely due to increased Hispanic immigration. Alongside this, the aging population is increasing, with estimates showing that over a fifth of Americans will be 65 or older by [redacted]. Additionally, there are notable changes in religion, with Protestants no longer in the majority and a growing number of individuals leaving organized religion. A unique trend is the reverse migration of many black Americans moving back to the South.

Hello, I am experiencing difficulties with my LinkedIn account. I am unable to add people without an email address. I work as a recruiter and rely on LinkedIn for my job. I have around 16,[redacted] connections and have been using the platform respectfully for nearly a decade. I would greatly appreciate any assistance in restoring my recruiter account. In the past, at previous companies such as Evolution Recruitment and ISL Recruitment/Incite Solutions, I was encouraged to add multiple people without personal messages, a practice I did not agree with but was obligated to follow. I sincerely hope you can restore my ability to add contacts so I can continue my professional activities. Thank you, Gerry

Back in February, I decided to try out LinkedIn's one-month premium for free. I explored briefly but didn't return. On 05/03/[redacted], I added funds to my debit card. However, on 06/03/[redacted], I was surprised to see a charge of RM342.69 from LinkedIn without any prior confirmation. Generally, I expected LinkedIn to request confirmation before charging me, especially since I was waiting for an email confirmation. There was no mention of being billed after the free trial ended. I was disappointed and hope LinkedIn can refund the amount promptly.

I currently have two LinkedIn accounts, and one has been inactive for quite some time. I have been charged $59 monthly for the inactive account, so I would like to ensure the payments are directed appropriately. Despite attempting to reach a support representative numerous times, I have not been successful in speaking with anyone. My name is Michael Brandjes, and you can contact me at [redacted] or through [redacted] and [redacted] I am looking forward to hearing from you in order to reactivate my account.

Hi, I am trying to regain access to my email account, [redacted], which I haven't used in a few years. I followed the steps to verify my identity by submitting photos of my driver's license, but unfortunately, they were unable to confirm my existence. I need assistance in getting my account back online. How can I proceed with the verification process? Thank you.

I am frustrated with the situation. I have emailed the premium LinkedIn team four times to express that I do not want the premium services. However, they have still attempted to charge my account three times. I do not wish to have premium LinkedIn services. Could someone please contact me regarding this matter? My contact number is [redacted]. I will be speaking with my bank today to prevent the payment. This issue not only frustrates me but has also affected my other account payments. I tried calling as well, but was asked for an area code which I do not have. Despite the email deadline being April 3rd, the money has been withdrawn from my account already. I have not received any response from the LinkedIn or premium teams regarding my emails.

I am curious why my access to LinkedIn has suddenly been restricted. I typically use it daily at work, but today while browsing, I got unexpectedly logged out and cannot log back in. I attempted to reset my password with no success. Now, I am being asked to provide my driver's license, which is making me uneasy as it seems suspicious. What further steps can I take? Is there a live support option or a phone number I can use to address this issue?

Hello, I was charged $[redacted].98 on my credit card by Linkedin today for renewing the Sales Navigator trial tool. This renewal wasn't authorized, and the trial was supposed to be valid until today, March 12th - the same day it got canceled. As per Brazilian regulations, automatic renewal, especially the way it was done in this case, is considered an unfair practice. I am requesting a full refund of the charged amount, including the IOF tax, as the payment was in US dollars. I am familiar with my rights and intend to pursue legal action to reclaim my money, and any relevant legal action if necessary, unless the company addresses my concerns promptly. I look forward to a swift resolution. Regards, André D.

I recently opened two browser windows with LinkedIn pages, which led to my account being restricted. I realized this might be the reason after it happened a second time. I don't use any software to scrape information, just a regular user who recently joined LinkedIn after a long professional career in various countries. I have many colleagues and partners to connect with due to my global roles. Could you please lift the restriction and notify me via email when my account is accessible again? I appreciate your help. I enjoy using LinkedIn and have reconnected with many great colleagues from the early 2000s.

I recently changed my name, and now my passport name doesn't match my LinkedIn profile name. Despite providing the advisor with my legal name change document as requested, they are now saying they can't verify me as the account owner due to the name discrepancy. I find this situation frustrating, especially since I have provided additional background information, including a signature that matches on both my old and new names in the legal document. My date of birth is the same, and they have my email address on file. I have experience in customer service and understand identity verification processes, so I am confused as to why they are unable to confirm my identity based on the information provided.

Hello, I hope all is well with you. I recently joined LinkedIn but mistakenly sent out too many friend requests, which led to my account being restricted due to suspicion of automated activity. I can briefly sign in before the restriction message appears again. I am unsure when this issue will be resolved. Could you assist me in fixing this? My email is [redacted] and my phone number is +86 [redacted]2. I appreciate any help to resolve this matter. Thank you and I look forward to hearing from you. Best regards, Leon Zheng