LinkedIn Customer Service Issues

Hello, my name is Robert S. and I am disappointed with LinkedIn. I had a free account for a while, but recently tried the free upgrade after some persuasion. Despite numerous attempts and seeking help, I found no difference between the upgraded and regular accounts. It seems I needed to provide a credit card for the free trial, which I now regret. I don't want to be charged for something I didn't receive, and there is an $87.39 charge on my bank statement from LinkedIn that I don't recognize. I request an immediate refund for this charge. I can provide my banking information if necessary. I am very unsatisfied with this situation. My LinkedIn account is under the name above. Please respond promptly. Thank you.

I signed up for a one-month premium trial ending on May 7th, but I didn't receive the seven-day notice before the charge. The payment was deducted yesterday, causing my account to go negative, and I was also charged an additional $36 for overdrawing. I currently don't have income besides military support for school, which I haven't received yet. I intend to keep the premium service after I graduate in August. It would be appreciated if you could extend the subscription for free until then. For now, I would like to request a refund. Apologies for any confusion caused.

During a recent professional resume writing class, I signed up for LinkedIn. We completed basic setup, but I didn't log in again until the end of the same week or the beginning of the next. I had initially set up my account to use my email as the login. However, I forgot my login information and had to reset my password. After the reset, I accessed LinkedIn briefly, but later when I tried to log in again, I received a message that my account was restricted and I needed to upload a form of government ID. Since I had only done the basic setup and hadn't engaged in any restricted actions, I'm unsure why this restriction occurred. How can I have the restriction removed? Also, since I now need to remove the account from my resume, is there an option to delete it entirely?

I am unable to afford a premium subscription and urgently need any form of free trial to have concluded by yesterday. I consistently find myself unknowingly enrolled in free premium trials, without receiving any notifications about the trial's impending end. This results in unwanted charges and access to services I did not intend to use. Being billed for this will overdraft my account, incurring a $35 fee from my bank, potentially leading to further financial penalties. I seek reassurance that I will not be charged for the premium free trial. If this is not the case, I may need to escalate this matter to the BBB and the attorney general's office for a thorough review of your free trial processes. It is vital that customers are alerted before trial periods expire, as many individuals, including myself, are financially strained and cannot afford such subscriptions while living paycheck to paycheck.

This is my third attempt to reach you regarding a charge from LinkedIn's Navigator service on April 14th. I signed up for a trial, but upon returning home and being charged USD [redacted].88 for a full year, I immediately accessed your website to reverse the charge. I clicked on the section specifying that the trial was not meant to be activated. I expect this charge to be refunded as per the option provided. Requiring credit card details for trials can lead to unintended charges when clients decide against the service. I promptly canceled the service on the same day using LinkedIn's explicit cancellation feature. I am disappointed by the lack of response to my previous messages, which reflects poorly on your customer service. For any necessary details, feel free to contact me. Regards, D.

Hello, I am writing to report an unauthorized charge on my PayPal account made on April 21, [redacted], for £[redacted].88 for a Linkedin Premium subscription. I only noticed this withdrawal on May 2, [redacted], when the funds were taken from my bank account through direct debit. I inadvertently signed up for this service while trying to create a Lynda Account last year. Although I attempted to cancel this subscription, it seems the process was unsuccessful. I am aware that I am still within the 14-day refund window and would like to request a refund for the deducted amount and to cancel the annual subscription. I have attached both the PayPal statement from April and the bank statement from May showing the transactions for your reference. Thank you for your prompt assistance. Sincerely, Charlie.

I received an InMail from Nina Shock regarding a job opportunity completely unrelated to my background and preferences. Despite clearly outlining my expertise, interests, and job location on my LinkedIn profile, the message I received was off-target and located far from my desired location. This approach shows a lack of consideration and proper screening on the recruiter's part. I believe recruiters should utilize available information to tailor their outreach more effectively. I am concerned about Ms. Shock's recruiting methods and urge for a review of her activities on LinkedIn to ensure this is not a widespread issue.

Hello Team, I would like to thank you for your efforts on LinkedIn. It provides a great platform to network and learn from various aspects in one place. I recently tried the LinkedIn Recruiter free trial for a month. I intended to cancel the subscription before the deadline, which I understood to be today, the 4th of May. However, I noticed the renewal for the next month was already deducted from my credit card. I believe it should have been processed tomorrow, the first day of the new month. A reminder email for the user to renew or cancel the subscription would have been helpful. I kindly request your assistance in refunding the money, as I only intended to try the service. Thank you for your feedback and help.

Hello, my name is Helena Mota Haskins CTC. I recently changed my phone number and no longer have access to it, preventing me from retrieving my account. I kindly request assistance to disable the old number and regain access through email. I suggest providing a more accessible way for users facing similar issues to contact Linkedin support directly. The current process led me to a dead-end with no means to submit my problem effectively. This has been a frustrating experience, and in the future, I will reconsider using 2-step verification due to the difficulty in recovering accounts without direct support from Linkedin staff. Without an alternative method such as a secret phrase for account access, changing a phone number could potentially lock users out indefinitely if not updated promptly.

***UPDATE*** Recently, I received an email from a LinkedIn representative on Saturday. They requested the name and email associated with my account. I have not received any further updates. The issue remains unresolved despite the status on GetHuman. Hello, I have been a LinkedIn member for several years with over 4,[redacted] followers, recognized as an influencer in the Data Science community. On 5/3, I mistakenly closed my account while attempting to temporarily hide it due to health reasons. I NEED TO RECOVER MY ORIGINAL ACCOUNT. I filed a case and attempted to contact support, but have not received any responses. After closing my account, I received an automated email offering reactivation, but it reset my account as new without prior contacts or content. I am in urgent need of assistance to RECOVER MY ORIGINAL ACCOUNT!

Subject: Urgent - Request for Immediate Action Required I accepted an invitation from Raymond George 10 hours ago and received an email from him at 11:15 am today. The content of the email was appalling and invaded my personal space. Raymond George is misusing your platform for social purposes and crossing professional boundaries. Please deactivate his account as I found his email highly inappropriate. I seek your prompt action on this matter. Best Regards, Hideko I. Harris Dear Hideko, I came across your profile and found it lovely, which prompted me to connect with you to learn more. As a newcomer to social networks, I prefer email for initial contact to better understand each other and exchange photos. It's not easy reaching out to a stranger, but I was compelled to follow my instincts. I am in the process of relocating to your city, a topic we can discuss as we get to know each other better. Thinking of You, George Raymond Sanchez

I seem to have been blocked from accessing the LinkedIn site. After leaving my company today, I deleted my admin account on the company's LinkedIn page in good faith. Upon returning to my home page, I noticed the link to the company page was still there. To test if my admin status was indeed deleted, I clicked the link and received an error message stating, "Request denied. Sorry, we are unable to serve your request at this time due to unusual traffic from your network connection." The error reason codes displayed were 1,2,1. The IP address, URL, and time of the error were also listed. I am unsure why this block occurred and would appreciate assistance in resolving it so I can access LinkedIn again without any issues. Thank you.

Hello, I am writing on behalf of WeSpeak Easy, a Digital Marketing Agency, regarding an issue faced by our client, Coastal Spine in Mount Laurel, NJ, with their LinkedIn accounts. Coastal Spine has requested assistance to regain access to their original LinkedIn page, as well as delete a secondary account that was created in the process. Despite their efforts to reach out to LinkedIn for support, they have not received any responses. We are eager to help Coastal Spine resolve this matter promptly. Our goal is to assist them in managing their LinkedIn profile effectively, creating engaging social posts, expanding their network, and running targeted ads. Any guidance or support in dealing with this matter would be greatly appreciated. Thank you for your attention. Sincerely, Sean Walrath

Hello, I am currently interested in offering my assistance for a volunteer project dedicated to developing a feature for your company's product. I am pursuing an MBA at CSUEB and taking a Product Management course at Product School (SF) to expand my expertise in Product Management and pursue a career in this field. In order to gain practical experience in Product Management, I am eager to work on creating a feature for a product from start to finish. It could involve any non-critical feature within your product or company. This hands-on project will complement my theoretical knowledge and strengthen my comprehension of the subject. I am committed to adhering to all company policies and would be willing to sign a non-disclosure agreement. I do not expect any form of compensation for my involvement in this project. If you believe I can contribute effectively to developing a product feature comprehensively, please inform me of any available opportunities. Thank you for considering my request and investing your time in reading this message. I anticipate your response. Best regards, Priyanka M.

I haven't logged into LinkedIn in years. The help provided isn't giving me a link to verify. Could someone please contact me via email at muzzlethedebate[at]gmail.com to help verify my ID? If you are still unable to access your account, we can verify your identity using encrypted scans of your government-issued ID. This process is secure and quick. We will only use the ID details for verification purposes and will delete them within 14 days. To commence this process, you will need a smartphone or computer with a webcam, your driver's license, state-issued ID, or passport, an email address for communication, and access to a desktop computer. Follow these steps on your desktop to start the identity verification: - Take a photo of your ID with your smartphone or webcam. - Provide the email associated with your account. - If you don't have access to this email, you will need to provide a new one and a valid passport or government ID. - After completing these steps, we will review the information and assist you further. Remember that photos not related to an ID, driver's license, or passport will be rejected.

Subject: Request for Review of Charges [[redacted]76] Hello, I am reaching out to request a review of the charges on my LinkedIn Premium account. I am considering canceling the subscription and would like assistance with this process. Can you please provide further details on how to proceed? Thank you. Best, Gireesh Krishna

On May 7, [redacted], I received an SMS notification regarding a charge of PhP [redacted].98 on my GCash Mastercard ending in [redacted] with reference # [redacted]. Although I signed up for the FREE TRIAL, I was not informed that it had ended and an immediate charge would be made. If I had received an email notifying me that the free trial was ending and I would be charged, I could have canceled prior to this charge. I am seeking assistance on how to proceed with obtaining a refund for this charge. Thank you.

Dear Sir or Madam, I am writing to request the deletion of my three LinkedIn accounts, which were created without my intention. The first account was recently opened under the name Philip Bradfield with no additional information provided. The other two accounts, listed as Philip Bradfield, Journalist at Belfast News Letter, and Philip Bradfield, Senior Journalist at Johnston Press in Belfast, United Kingdom, have caused me difficulties in the past when trying to have one of them removed unsuccessfully. I kindly ask for your assistance in permanently deleting all three of these accounts. Your prompt attention to this matter is greatly appreciated. Thank you, Philip Bradfield

Hello, I am encountering an issue with my LinkedIn profiles. My name is S. Behrens, and I use the LinkedIn app on my phone. However, the profile on my phone seems to be different from the one I have put a lot of effort into. Is there a way to merge the profiles or should I consider reinstalling the LinkedIn app on my phone to resolve this matter? Thank you for your assistance.

I created a LinkedIn account years ago using my former work email address. After leaving that job, I lost access to the email. Following LinkedIn's instructions, I submitted photos of my ID to regain access. Although I received a response, I realized that I couldn't log in because I had already unintentionally created a new account with my current personal email. Now, I'm unable to access my old account due to the email issue. I don't want to keep creating email addresses just to use LinkedIn. Can someone advise on how to resolve this situation?