LinkedIn Customer Service Issues

I keep receiving multiple updates "allegedly" from LinkedIn, stating that I appeared in personal searches. The email addresses of the senders seem suspicious, such as [redacted] and [redacted] The messages follow the same format, stating the number of searches I appeared in and listing companies that found me. The emails prompt me to download the LinkedIn app and provide options to unsubscribe or seek help. The emails claim to be from LinkedIn, but I am unsure due to the varied sender email addresses. I would like LinkedIn to clarify if they are indeed sending these emails and explain the reasoning behind the different sender email addresses. Thank you, A. Wilkie

I was charged for a premium subscription after the trial period without prior notification and without my consent. I canceled the subscription to prevent further charges. The $[redacted].88 charge deducted from my account is unaffordable. I expect a refund as this billing was unfair. I tried to reach out since October 27th but only found this way to contact you. Please email me promptly to address this refund request. Thank you, W. Clark.

I need help resolving an issue with my LinkedIn premium subscription. In my old workplace, I used a corporate credit card to purchase the subscription through a work-specific Apple ID. Before leaving the job, I made sure to cancel the premium subscription in July. However, I recently discovered that the subscription charges are still being billed to my personal account through the previous corporate credit card. I am unable to access iTunes to stop this immediately. There is no billing information on my account to verify the cancellation. I have spent several hours contacting Apple, my credit card company, and my former employer, but the problem persists. It appears that the cancellation on my LinkedIn account did not go through successfully, and there is no clear confirmation. I urge LinkedIn to investigate this issue, stop the payment requests to iTunes, and provide a refund for the previous charges. I do not have another LinkedIn account, and this situation is very frustrating for me. I seek confirmation that the subscription has been terminated.

Hello, I hope this message finds you well. I recently attempted to close my account but encountered an issue. Customer service advised using the "Cancel Subscription" button, which led to a prompt stating that I needed to resolve an issue before closing my account. The message suggested converting my Premium membership to a Basic one, but did not provide clear instructions on how to do so. Unfortunately, customer service has not been able to assist me in this matter, making it impossible for me to opt out or close my account. I would appreciate any guidance you can offer to help resolve this situation. Thank you for your assistance. Best regards, J. Cambron

Dear Customer Care, A few months ago, we posted a job on LinkedIn through our account ([redacted]). We received invoices for INR [redacted] and INR [redacted] on 31-08-[redacted]. Despite not receiving any candidate resumes, we were surprised to see these amounts deducted from our credit card. We would appreciate an explanation for these charges. We have noticed that although our LinkedIn account is restricted, you have been billing us and automatically deducting funds from our credit card. We kindly request that you stop future invoicing and assist us in reactivating our LinkedIn account promptly. After resolving this issue, we look forward to continuing our job postings. Best Regards, Jeevan Prabhakaran IT Support Headlines Advertising LLC P.O.BOX:- [redacted], DUBAI, U.A.E TEL:- +[redacted]-4-[redacted] FAX:- +[redacted]-4-[redacted] EMAIL:- [redacted] WEB:- www.ipscasia.com / www.headlinesadvertising.com

Dear Customer Care, A few months back, we posted a job advertisement on LinkedIn using our account ([redacted]). We recently received invoices for INR [redacted] and INR [redacted] dated 31-08-[redacted]. Surprisingly, we haven't received any resumes from candidates but noticed these amounts were billed to our credit card. Could you please clarify why these invoices were generated and the charges deducted from our credit card? Additionally, we want to highlight that our LinkedIn account is restricted, yet you are billing us and automatically charging our credit card. We kindly request that you cease invoicing moving forward and assist in reactivating our LinkedIn account. Once this matter is addressed, we will reassess the situation and continue our job postings. Best Regards, Jeevan Prabhakaran IT Support

Hello, I recently contacted Outlook support regarding a concerning issue with my hotmail account receiving numerous spoofed emails with a LinkedIn subject. Despite my efforts to block these emails, they continue to arrive from different senders. I do not have a LinkedIn account, and this is a new occurrence for me. Any suggestions on how to resolve this issue would be greatly appreciated. Thank you.

Hello! For the past week, I've been inundated with junk mail in my Hotmail account, all with "LinkedIn" in the subject line. Despite blocking these emails, new ones keep coming from different senders each time. I don't even have a LinkedIn account, and this situation is new to me. Any suggestions on how to handle this issue would be greatly appreciated. Thank you! Here's Outlook's response: We have noticed an increase in similar cases recently where spammers are sending spoofed emails, with LinkedIn being a common target. Our off-site engineers have identified this ongoing problem with LinkedIn being spoofed. For further assistance and updates, I recommend contacting LinkedIn support directly. Thank you for contacting Outlook.com Support. Best regards, Jeffrey L. - Outlook.com

I signed up for the Recruiter Lite trial. After it ended, I purchased the paid version. Unfortunately, all my InMail history disappeared. I would appreciate it if LinkedIn could recover my message history in Recruiter. Additionally, I am curious if it's possible to transfer message history from Recruiter to other Premium plans. I initially planned to switch to a different plan but opted for Recruiter to retain the old messages, which are now lost. Thank you.

Hello, I believe my account has been hacked as I am able to sign in using my original email ([redacted]) and password. Can someone assist me with this issue? I received a message from LinkedIn security notifying me that the email address [redacted] has been added to my LinkedIn account. The message provided steps to remove the email address if it was not added by me. Thank you for your help in ensuring the security of my account. Best regards, [Initials]

Dear Support Team, I signed up for a Premium Account free trial and expected to be charged on September 25th by LinkedIn, but there wasn't enough money in my billing account at that time. Unfortunately, I misunderstood that I wouldn't be charged if there were insufficient funds. Today, I was unexpectedly charged €[redacted].00 (including VAT), leaving my account empty. This has caused me significant financial distress, and I need a refund. I appreciate the service provided by LinkedIn so far but I'm unsure how to proceed. Your help in resolving this issue would be greatly appreciated. Thank you, Yiannis A.

I have been trying to contact you for a year about upgrading to a premium account without success. I initially tried the free trial, but was unable to cancel it afterward. I have attempted to reach out by phone to resolve this issue without success. After being charged over $[redacted] in late [redacted], I contacted my bank for a chargeback. This amount is significant for me, especially since I am a new LinkedIn user with limited activity on the platform. I would greatly appreciate it if you could refund my credit card. Thank you, Diane Jacobsen.

Dear all, I recently noticed a payment of £[redacted] has been deducted from my PayPal account for a subscription service I failed to cancel with LinkedIn. At the time the payment was processed, I was on holiday, and my phone had suffered water damage, leaving me unable to access the internet. Regrettably, there was no internet connection available at my location. The burden of this unexpected charge is substantial, especially considering I have not utilized the service and do not intend to in the future. Since my business is in its initial stages, this payment presents a significant setback that I hope can be rectified by reversing the transaction. I kindly request an update on this matter at your earliest convenience. Thank you, Anid

I am reaching out for assistance. Over the past weekend, someone in my network named N. L. Plews posted disparaging and false remarks about me on your platform. I urge you to investigate these remarks promptly and take appropriate action to remove and address them. My legal representative is currently handling this issue, as it pertains to both my business and myself. Until last weekend, I held a premium account. LinkedIn has been a valuable professional networking tool for me. However, due to this incident, I temporarily deactivated my account out of concern and hastily closed it. I have since reactivated my account to resume its intended use. I had to forfeit my premium status when deactivating the account. I kindly request to have my premium status reinstated at no cost since there were several months remaining on my subscription. I trust this request can be accommodated. I have always valued my presence on LinkedIn and wish to continue utilizing it professionally. I anticipate your prompt response on these issues. I noticed the option to report defamation but hesitated to select it out of fear that sharing the communication may worsen the situation. Thank you.

As a long-time member of LinkedIn, I have been experiencing some issues with my personal account under the name MONISHA DARYANANI that I would appreciate your assistance with: 1) I kindly request the removal of the restriction that limits connecting with others only via email. Respecting privacy, I would like to reach out to business connections more easily. 2) Recently, upon accepting new connection requests, I am unable to send private messages right after accepting them, a feature that was available until about 30 minutes ago. 3) The block feature on my account seems to be malfunctioning, making it impossible to block individuals who are bothering me with unkind and rude messages. This feature has been invaluable in the past but is currently inaccessible. I value the platform greatly and am interested in upgrading to Premium for new business ventures and a recent job change, which would require more features. I kindly ask for the removal of these restrictions on my account for a smoother experience. I eagerly anticipate a positive response and am excited to continue using this professional platform for years to come. Thank you for your cooperation and understanding as we work together to address these issues promptly.

I received this message from a person named Luther earlier today on LinkedIn. He complimented my appearance and asked to connect outside of the platform. I am unsure of the appropriate response to this type of message. How can I disconnect from this individual on LinkedIn? Thank you, Katie.

I fell victim to a scam through a hacked LinkedIn profile of Catherine Priestley. An email was sent from her account to a friend recommending me as a virtual EA. I was asked to purchase software and a printer, so I received a check for these expenses. Following instructions, I deposited the check into my account and then obtained a cashier’s check for the vendor. Unfortunately, the check bounced due to insufficient funds, resulting in a loss of $[redacted]. I trusted the legitimacy of the offer due to the referral and profile review.

I am having difficulties recovering my long-standing LinkedIn account that was accidentally closed. I submitted a ticket a few days ago but have not received any assistance yet. My case number is [redacted]44. Email: [redacted] Phone: [redacted][redacted] Address: Polona Street, No. [redacted] Bucharest, Sect 1, Romania Date of Birth: 20.04.[redacted] My previous roles at Wars BCR included CFO Advisor, Executive Manager Business Information Center, and Program Manager. It is crucial for me to regain access to my account, and I plan to change my password promptly to secure it from unauthorized access. Thank you in advance, Aurelian

Dear Sir or Madam, I believe my new LinkedIn account was created without my explicit consent after I unknowingly responded to a question sent via mail by LinkedIn. The question asked if I knew a specific professor, to which I replied "yes." This creation of an account without my permission appears to be against the law. Despite my lack of interest, this unwanted account has been active for some time now, and I request its immediate deletion. Even though I have been receiving updates about this inaccessible account via mail, I have no desire to access it. Please delete this account promptly, or I will have to consider seeking legal advice from a lawyer or consumer protection agency in either Germany or Austria. I appreciate your prompt attention to this matter. Sincerely, Dr. Ulrich Eschborn University Assistant American Studies Department University of Graz

I received 5 emails at 3-5 minute intervals, starting at 4:21 AM on April 7, [redacted]. I am unable to log in using my email or phone number. LinkedIn notified me that someone attempted to sign in to my account from an unfamiliar location. They provided a verification code and advised me to change my password if I did not attempt to sign in. The email listed the date and time of the sign-in attempt, the browser used (Chrome), the operating system (Windows 8.1), and the approximate location (Wilmington, Delaware, United States). If this was not me, I was instructed to change my password immediately. The email was addressed to David Ko (President at Angeleno Associates) and asked to contact LinkedIn Customer Service for assistance. © [redacted] LinkedIn Corporation, [redacted] West Maude Avenue, Sunnyvale, CA [redacted].