LinkedIn Customer Service Issues

Dear LinkedIn Support Team, I recently discovered that my account was hacked as someone used my name and picture falsely claiming to be from the United Kingdom working for a seafood company. I am attaching a copy of the fraudulent email for your review. I kindly request that my account be permanently deleted from your platform. Please contact me at [redacted] to confirm this hacking incident and the deletion of my account. Thank you for your assistance, Cecilia R. September 27, [redacted]

I work at TLAG, also known as The Life and Annuity Group, a respected consulting firm located in Hartford, CT. Our company does not have an official company profile online, but when searching for "TLAG," a company with our owner listed as a main employee appears, stating its headquarters in St. Malo, France. Some employee profiles are in French, which does not align with our company. This inaccurate association with a French company makes our online presence look unreliable. I am seeking guidance on how to verify and potentially take control of this misrepresented profile to update and correct the information. If the profile is indeed linked to the French company, we need assistance in disassociating our employees from it. Thank you, Karen D.

I previously subscribed to Lynda.com, and renewed my annual subscription yesterday. However, upon logging into my Lynda account, I noticed that the expiration date had not been updated to reflect my new subscription. Feeling insecure, I decided to cancel my Lynda subscription through LinkedIn. Unfortunately, I did not receive any official confirmation email or notification of the cancellation. In the past, Lynda was not connected to LinkedIn, but now that they are, it has led to confusion. Despite using different LinkedIn accounts, we are directed to our old Lynda accounts. I feel uneasy and unsafe about this situation. I have tried to delete my old Lynda account and create a new one, but the system does not allow it. Any assistance would be greatly appreciated.

I recently signed up for a free premium trial on LinkedIn without realizing I needed to cancel to avoid being charged. I received an email asking me to update my card details, but since the card on file was inactive, I didn't think anything of it. Unfortunately, LinkedIn charged me [redacted] euros when my paycheck was deposited. I immediately contacted LinkedIn and my bank to rectify the situation. While the website states no refunds are issued, this money is essential for my family's expenses and my commute to work. I've since canceled my premium account but need this charge reimbursed as it was unexpected and will impact our ability to afford basic necessities.

I have a LinkedIn account under an old email address that I can no longer access. There seems to be another account with the wrong last name but with my current email. I am looking to either merge them or delete the incorrect one and update the email on the old account. Unfortunately, I am unable to access the old account and receive an error indicating it is in use. I closed the LinkedIn account connected to my current email and tried again, only to encounter unexpected errors. The help solutions seem to be leading in circles, all pointing back to gaining access to the old account, which I cannot do. Old email: [redacted] Current email: [redacted]

I am currently employed at a firm seeking to transfer our company page to our own account. The page was created years ago before current employees gained admin access. We have [redacted] connections and [redacted] updates that we wish to retain in the transfer. One of our concerns is former employees retaining admin access and the inability to link analytics to our website due to the page being created through a personal account. Our firm, Saxe Doernberger & Vita, P.C., is led by current admins myself, Mark Augustauskas, and Anna Ferenc. We are looking for guidance on how to successfully create a standalone company page and ensure our connections are preserved. Thank you for any assistance you can provide.

As a Ph.D. student at Princeton University's Sociology department, I, Rachel B., initially opted for a free trial of LinkedIn's Recruiter package for my interview study. My plan was to utilize the package on a month-to-month basis until I had enough participants. Yet, on September 27th, I was unexpectedly charged $1,[redacted].40 for the package, which I assume is the annual fee. I kindly request to only pay for one month (September 27th to October 27th) and receive a refund for the remaining months. This substantial charge is equivalent to my monthly earnings as a graduate student, and it would severely impact my finances. Unlike typical business users, I cannot afford this lump sum payment. Please advise on the process to refund the unused 11 months and any additional details required from my end.

I am experiencing a concerning situation with LinkedIn emails. They are consistently landing in my junk folder, prompting me to unsubscribe. Upon attempting to unsubscribe, my computer froze due to a virus warning. A person named Sam claiming to be from Microsoft offered to fix the issue for a fee, which I declined. I suspect scammers are using LinkedIn's name to obtain personal information. I'd appreciate it if LinkedIn investigates this. I can share samples of the suspicious emails for review.

I noticed a renewal charge on my account for a service I haven't used since [redacted] for a purpose I no longer need. I did not authorize this renewal, and I canceled my account today. I do not plan to use this service anymore. The charge was made on September 28th, and I canceled the same day. As a result, I no longer have premium coverage. I kindly request a refund to cover my rent payment. This is a personal account, and I can be reached at [redacted] or contacted via email at [redacted]

I often get emails from LinkedIn prompting me to congratulate people on their new jobs or notifying me of numerous notifications. Unfortunately, I am unable to access my LinkedIn account as I seem to have forgotten my password. Despite attempting to reset it, I do not receive a response. Only by requesting the email to be sent to my alternative email address ([redacted]) do I receive a reply after sending a copy of my passport. I get two emails confirming that I will soon receive a link to reset my password, followed by an email with the link. However, after clicking on the link to reset my password and confirming I am not a robot, I am unable to actually reset my password. This whole process is very frustrating for me.

Hello, I am Michelle from Riflessi. I work as a PR & web designer for Riflessi. I recently discovered a duplicate business profile on LinkedIn. The old profile seems to be linked to a previous PR's personal email and is registered as the official business page for Riflessi. This has led to incorrect information being displayed about Riflessi. Unfortunately, we do not have access to this LinkedIn account to rectify the situation. We would like to remove the old profile and replace it with the correct one linked to the CEO's email, Avi, whose LinkedIn is under [redacted] Please contact Avi or reach out to the store at [redacted]. Thank you. My email is [redacted]

My LinkedIn account linked to the email [redacted] is currently temporarily restricted from logging in. Despite submitting my driver’s license and other IDs for verification, I keep receiving the following message: "Thanks for providing the requested document. Unfortunately, we were not able to approve the identification you've submitted due to either of the below reasons: • The type of ID you provided is not supported • The ID you provided is not readable" I have been advised to retry submitting the ID or use a passport for the appeal to proceed. I kindly request prompt resolution to regain access to my account. Thank you.

I previously reached out today and submitted a copy of my passport for verification purposes. The email associated with my hacked LinkedIn account is [redacted] Unfortunately, there hasn't been any progress in resolving this issue. It appears that the hack originated from your platform, and I am disheartened by the lack of action taken to rectify the situation. I reported the incident almost 9 hours ago, and it is concerning that no steps have been taken to address it on your end. At this point, I feel compelled to share my experience on social media since almost 9 hours have passed without any resolution from your team. This breach is impacting me significantly, and it is unjust given that the hacking and subsequent password change appear to have occurred from your system. I can be reached at [redacted] or [redacted] Please contact me promptly. Thank you, Dean

Hello team, I'm Veroljub Mitrovic, and I have been an active LinkedIn user for several years. However, I'm encountering an issue that I need assistance with. I am employed in the recruitment industry, where my LinkedIn account and network are vital to my daily work. In the past, I had a Premium account through the "Hiring Manager" feature linked to both my personal email ([redacted]) and my work email ([redacted]). Unfortunately, since leaving my previous job, my work email has been closed, rendering me unable to access it, leaving me reliant on my personal email. I have made the mistake of creating a new account under the name Veroljub Mitrovic, but I intend to close it and regain access to my original account under the same name, including my profile picture. If needed, you can reach me at +[redacted]6. I eagerly await your response. Best regards, Veroljub

I've been trying to seek assistance from customer support without success. I did not request to upgrade to Premium, but it seems I have it and am being charged for it. I want to cancel the upgrade, get a refund, and clarify the payment discrepancy between what you claim and what Apple confirms. Apple states no payment has been received, but your system shows otherwise. How and from where was this payment processed, and how can I cancel it? Additionally, I am frustrated that I cannot speak to a live representative. Apple has been responsive over the phone, so why is it not possible with your customer service?

To whom it may concern, I signed up for a LinkedIn Premium free trial for a specific purpose back in August. Soon after, I tried to cancel the subscription but was billed for the entire year in September. Despite multiple attempts, it was challenging to cancel, and contacting support proved futile. Emailing support was unsuccessful as the email address was no longer valid. I do not wish to use the Premium service and find it unfair to be charged $[redacted] upfront for a service I will not use. I am willing to accept a pro-rated refund from the end of the trial until today. LinkedIn's no-refund policy is unjust, given the difficulties I faced trying to cancel. I request a swift resolution without resorting to contacting the Better Business Bureau or social media. Sincerely, A. Pray

I had a LinkedIn account under the name Vicky Brown for my role at Intelligent Hygiene. Recently, my account got restricted, but I've provided my ID, which has my previous name, Vicky Vernon, as I am in the process of changing it via Peedpole. It's been two days, and I still don't have access to my account. LinkedIn is crucial for my job, and my email address, "[redacted]," is associated with my workplace. I've seen others have multiple accounts, so I'm unsure why mine is taking this long to recover. I need my LinkedIn account back as soon as possible. Thank you for your help. Vicky.

I am extremely disappointed with the customer service at LinkedIN. When attempting to contact support, the provided number leads to an automated system with no way to reach a real person. To make matters worse, my account was hacked, and now I am locked out without the ability to even access the "contact us" option. The lack of assistance in resolving this security breach, which has resulted in unauthorized messages being sent to all my professional contacts, is unacceptable. LinkedIN's request for a picture of my driver's license as the solution adds insult to injury given the previous security concerns. This situation has left me feeling frustrated and angry at the lack of support and security measures in place.

I cannot recall signing up for a LinkedIn account, yet I have been inundated with numerous emails from your company. Despite multiple attempts to unsubscribe, I continue to receive these unwelcome emails, some even promoting an online pharmacy. I have no interest in using LinkedIn or purchasing from online pharmacies. I demand an immediate cessation of these irrelevant emails. Let me be clear: Cease all communication from LinkedIn and its affiliates. This situation is unacceptable, and I insist on being removed from your email list permanently. Your actions are inappropriate and constitute harassment.

I don’t recall signing up for a LinkedIn account. However, I have been receiving too many emails from your company. I have attempted multiple times to unsubscribe from these emails. Many of them appear to be associated with an online pharmacy, which I have never used and have no intention of using. I do not use LinkedIn and do not wish to receive any emails from your company or its affiliates. Please cease sending me these emails immediately. Remove my email address from your mailing list and do not contact me again. This situation is unacceptable, and I consider it harassment. Thank you.