LinkedIn Customer Service Issues

I need assistance in canceling my annual LI Premium subscription that just expired the free trial by one day. I am currently unemployed and unable to afford the over $[redacted] annual fee. I am seeking a full refund upon cancellation or the option to switch to monthly billing and cancel the remaining months. As I am not employed, I do not require Linkedin Premium for the entire year. Your prompt attention to this matter is appreciated. Sincerely, A.

Hello, I am Denise Fairley and I have been facing an unresolved issue since my account was hacked back in June on LinkedIn. Despite my attempts, the situation has not been resolved yet. I am unable to provide documentation through fax or scan. The current account on the site is a new one that was created after I tried to change the password on my original account. I received an email notifying me of a new email being added to my account, which I did not authorize, indicating the hack. My original account remains locked. I am urgently seeking assistance to regain access to my old account, as I use LinkedIn daily for job searches and I am currently unemployed. I would appreciate a phone call to verify my identity or any necessary steps to resolve this issue promptly. Thank you for your prompt attention to this matter.

I am inquiring about the Premium Subscription "Free Trial" that I signed up for using my Scotiabank Visa credit card in Canada. The confirmation receipt I received stated the free trial started today (presumed to be August 13, [redacted]) and would end on September 13, [redacted]. It mentioned that unless I cancel, my Visa would be charged CA$34.99 each month plus tax starting September 13th, [redacted]. The receipt lacks an account or reference number but mentioned auto-renewal unless canceled, advising cancellation before the renewal date to avoid charges. I've tried following LinkedIn's instructions on how to cancel a premium account but couldn't locate the tabs mentioned. Calling the provided number led me to a dead end without speaking to Customer Care. I attempted the corporate offices department phone number but got no response. I prefer speaking with a live person to resolve this issue before the auto payment on September 13th. If unavailable by phone, I ask for an email confirmation of cancellation and assurance of no future charges on my Visa ending in [redacted]. Your prompt attention is crucial, and I await confirmation of the Premium Career Subscription cancellation. In the meantime, I will inform Visa to block any LinkedIn charges on my account. Thank you, Doug.

I recently received an email offering a free trial for LinkedIn Learning. It stated that after the free trial period, I would be charged unless I canceled before September 14, [redacted]. I clicked on the sign-up button but was redirected to the premium service and charged €27.05. However, since the first month was advertised as free, I believe I should not have been charged and would like to have the amount refunded.

I am Lee Morley. I have recently canceled my LI Premium subscription due to unemployment and financial constraints. However, I noticed that today, shortly after receiving [redacted] Euros from my family, LinkedIn deducted [redacted] Euros from my account without authorization. This money is crucial for me, and I urgently require a refund. Please address this issue promptly. Thank you. Regards, Lee Morley Tel +[redacted]1.

Hi there! I'm encountering a temporary restriction issue on my LinkedIn account. The notification suggests that I might be excessively browsing pages using an automation tool. I have launched a request with the support team, but the response seems automated and repeats the same notification. I've recently entered a new job after college, involving student recruitment on LinkedIn. I obtained a LinkedIn Recruiter subscription to assist me in searching for candidates, so I've been utilizing this tool to contact potential candidates. I have carefully examined the LinkedIn Professional Community Policies and I'm abiding by them. This is my genuine account, active since college, and I maintain professionalism without sharing false information. My communications are student-focused, without any inappropriate content. I comply with both laws and LinkedIn's regulations. As per section 8.2 of LinkedIn's terms, I have not engaged in scraping or using unauthorized software to access data. While I understand the need to safeguard the community, I assure you that I am not breaching any policies or terms. I am simply utilizing the LinkedIn recruiting tool I purchased as part of my job. Any assistance related to this matter is highly appreciated! My case number is [redacted]42.

I signed up for the free trial and canceled it a few days before it ended to avoid charges. To my shock, I was charged over $[redacted]! After noticing the charge on my credit card, I immediately tried to cancel again, but it seems the payment went through, making it an annual charge set for the upcoming year. I am unable to find any way to cancel this year's subscription and obtain a refund, which is what I desire. I would have never agreed to over $[redacted] without prior knowledge. Besides, I did not receive any notification regarding this charge. I am currently attempting to dispute this with my bank, but I am apprehensive because I am unable to reach a live person at LinkedIn. I am profoundly disappointed in LinkedIn. I have been a loyal supporter for years, but I am considering leaving the platform entirely due to this experience. This kind of customer service is unacceptable, particularly if they seek long-term loyalty. It feels deceitful, and I expected better from them.

Hello, LinkedIn support team, I, Miss Loi from SevenIT Technologies Australia, am writing regarding my LinkedIn account associated with the email [redacted], which has been restricted. Currently working from the Philippines as an offshore employee, I can confirm that I am the authorized user of this account. Unaware of multiple accounts for Seven IT Australia, I discovered that this specific account is widely used by the company. Kindly assist in recovering this account for me. You can contact me via my personal email at [redacted] I kindly request communication through my personal email. I am available to provide any necessary clarifications. Your prompt attention to unblock the account is greatly appreciated. Thank you. Sincerely, Miss Loi Magusara

I have two LinkedIn accounts under my name, Jeffrey Hill. One account is Jeffrey Hill 2nd Pres/CEO Hill-3 holdings, which is my original account with years of history. The other account, Jeffrey Hill, was somehow created recently. I have 96 contacts spread between the two accounts. I want to eliminate the Jeffrey Hill account and consolidate all contacts under the Jeffrey Hill 2nd account, which I would like to be listed as just Jeffrey Hill, as it was previously. Upon review, you will find detailed background information on Jeffrey Hill 2nd and a message on the Jeffrey Hill account directing users to the correct profile. Please take caution not to delete the incorrect account. Can my contacts be transferred accordingly? Thank you, Jeffrey Hill [redacted].

Hello, I am Jeffrey Hill. Unfortunately, I have two accounts with my contacts spread between them. My original account, which I have had for years, is under the name Jeffrey Hill 2nd as President and CEO of Hill-3 Holdings. Recently, a second account was created under just Jeffrey Hill. I need to remove the Jeffrey Hill account and transfer all 96 contacts to my main account. This will make my final LinkedIn account the Jeffrey Hill 2nd account, which I would like to be listed as Jeffrey Hill as it was previously. When reviewing the accounts, you will see that all my background and history are on the Jeffrey Hill 2nd account, with a message on the Jeffrey Hill account redirecting to Jeffrey Hill 2nd. Please be careful not to delete the wrong account and help me move the contacts over. Thank you, Jeffrey Hill.

Due to work commitments, I haven't been active on my LinkedIn account for a few months. As I prepare to transition out of the US Army, I wanted to update my profile. I opened this account in March [redacted] with minimal activity since then. Today, when I tried to log in, I was prompted to verify my account as it was temporarily restricted for a ToS violation. This is surprising as I have only set up the account and made profile updates. Despite trying to submit my Driver's License for verification, I encountered errors. I'm unsure how to proceed to gain access to my account.

I am frustrated because LinkedIn charged my debit card $[redacted] without my authorization for hiring ads on July 20, [redacted]. I was not informed of this charge and did not provide my credit card information to LinkedIn. I want my card details removed from LinkedIn's records immediately and confirmation of this action. I never authorized this payment and want a full refund promptly. If not resolved, I will contact the Attorney General's office and cancel my service. I also require a phone number to reach LinkedIn as I couldn't find one.

Hello, I recently noticed that I was charged for LinkedIn Premium without being informed about the expiration of the free trial. In the past, I have received notifications before my free trial ended, giving me the option to continue the subscription or not. I am puzzled why this time I was charged without my consent or prior notification, especially considering LinkedIn's reputation as a top company. According to the information about LinkedIn Premium, it states the free trial will automatically convert to a paid subscription, and the card will be charged one month after redeeming the trial. An email reminder to cancel is supposed to be sent seven days before the charge occurs. I am requesting a refund for this charge. Thank you, L. M. +[redacted]2

Hello, I have recently received a warning stating that my account has been restricted due to behavior that violates the Terms of Service. To resolve this issue, I have been asked to provide a copy (front and back) of my license, passport, or official ID card. However, I am uncomfortable sharing this information and suspect a potential security breach. If there has been an error in restricting my account, I would like to appeal this decision. I understand the need for identity verification but am hesitant to provide sensitive documents. I hope that this issue can be resolved without compromising my personal information.

I encountered the following message when trying to log into my account. To regain access, I am required to provide a copy of my driver's license, passport, or another official ID. However, I am uncomfortable sharing such personal information. I'm concerned that this request may be a sign of a security breach on the platform. Warning! Your account access has been limited. Verify your identity What triggered this action? The account restriction was put in place due to activity that may have breached the Terms of Service. For more information on behaviors causing restrictions, please consult the "Dos and Don'ts" section of our User Agreement. If you believe this action is incorrect. Should you believe that your account was restricted mistakenly, you may appeal by verifying your identity. Once your ID is confirmed, we will reassess the status of your account. If deemed appropriate, a member of Customer Support will contact you regarding the removal of the account restriction.

I have an old account on LinkedIn under the name of Ami Massa, which I created many years ago but I no longer have access to the email or phone number associated with it. When I search my name online, I see a profile listing me as a bartender, gymnastics coach, and personal trainer, but I don't have control over the content. I've been trying to reach out to LinkedIn customer support to resolve this, but have been unsuccessful so far. It's frustrating because this is affecting both my professional and personal life. I urgently need the account and all its content deleted from search engines. I hope to receive a prompt response from a human representative soon. Please contact me at [redacted]. Thank you for your assistance. -Ami Massa

I noticed that my premium account was charged after the free trial expired two days ago. I believe LinkedIn is supposed to send an email 7 days prior to remind users of the upcoming trial expiration. I have checked all my email folders and have not received any notification. I only became aware of the charge when my bank alerted me. I promptly canceled the subscription. I am requesting a refund and would appreciate a confirmation email once the cancellation is processed.

I noticed that I was charged for my premium account after the free trial expired two days ago. Shouldn't LinkedIn have sent an email reminder ahead of time? I checked all my email folders and did not receive any notification about the trial expiring. I only found out about the charge when my bank alerted me, and I canceled the subscription immediately. I am requesting a refund and a confirmation email of the cancellation. I believe LinkedIn will address this issue fairly.

Hello, I recently tried out the free LinkedIn business subscription which was due to expire on August 20, [redacted]. To my surprise, I was charged $59.99 on August 19, [redacted]. Despite canceling the subscription around 9 pm Pacific Standard Time and confirming that my Visa card was not billed, I received a receipt from LinkedIn based in Dublin, Ireland today. This situation feels unjust as I adhered to the cancellation timeline. I kindly request a refund of the charged amount to my Visa account. I attempted to locate a phone number on the LinkedIn website to speak with a representative, but unfortunately, was unable to find one. Thank you in advance for your assistance. Best regards, Andrea L. [redacted]

When I was setting up a campaign to promote my post, I noticed that my budget was not set correctly. Despite intending to set a total budget and one-week duration, the campaign ended up without an end date or total budget, only a $50 daily budget. I suspect I may have mistakenly restarted the campaign instead of finalizing the draft. To my surprise, it has surpassed $[redacted] in expenses over the last month. I am puzzled by how this could happen and would like to investigate why there was no total budget set. I am curious about your policy regarding this issue and wonder if a refund or partial refund could be considered. Thank you.