LinkedIn Customer Service Issues

+++URGENT HELP NEEDED+++ Hello, I am concerned that my LinkedIn account has been hacked. I am unable to log in or change my password because it prompts me for an authenticator app code that I don't have. I don't recall enabling two-step verification as I rarely use my account. There seems to have been a login from Chicago (I am in France) based on the emails received today, February 15, [redacted], at 7:59 PM about changing the password and activating two-step verification. I did not authorize this and now I cannot access my account or reset my password! Furthermore, I received an email from [redacted] tonight stating that I have subscribed to a $[redacted].77 subscription with a Mastercard, which I did not do as I don't have a Mastercard. As I cannot access my account, please cancel this fraudulent subscription and advise me on how to log in without using an authenticator app. If this is not feasible, kindly delete my account along with the fraudulent subscription. Thank you for your assistance! Best regards, Dr. Anne-Christin O.

Hello, Yesterday, I received an email from LinkedIn stating that someone in the USA had accessed my account. I attempted to reset my password but was unable to do so. When trying to reset the password, LinkedIn is asking for two codes. I can receive the first code via email without any issue, which LinkedIn accepts. However, the second code from the app should not be required since I never set up verification through the app and did not provide a phone number to LinkedIn before. I need assistance in regaining access to my account, as it has been hijacked. Please restrict access to my account to only my device in Kiel, Germany, as I am currently located there. Kind regards, Rasim Shakir

Hello everyone, The UNDP CEDRO 5 project is designed to support the Government of Lebanon in achieving its Nationally Determined Contribution (NDC) targets for Renewable Energy and Energy Efficiency (RE/EE). The project aims to mentor existing SMEs to help them identify opportunities for expanding their operations and support new start-ups in entering the market through mentoring, seed funding, and networking platforms provided by a procured incubator. These efforts align with the strategies of the Ministry of Energy and Water, Ministry of Environment, Ministry of Economy and Trade, and the Ministry of Industry in Lebanon. A significant aspect of the project is the Energy Hub Platform, which should integrate the "Profile API" from LinkedIn to extract data from users applying for jobs. The Energy Hub will have various Content Admins, including Energy Companies Users, Business Support Users, Industry Users, Researchers, and Experts. The job search module Content Admins will be able to post job opportunities in Lebanon’s energy sector, with all job postings subject to confirmation by the system admin. The system admin will oversee and manage all applicants' information. Additionally, the Energy Hub module should be capable of posting, editing, deleting, and closing jobs on the Energy Hub LinkedIn profile page. To achieve this, the integration of "Job APIs" with the Energy Hub is essential. Despite extensive research, acquiring the necessary APIs from LinkedIn has been challenging. I'm reaching out for guidance on obtaining the required functionalities to access user profiles, post, update, edit, delete, and close jobs, as well as retrieve all jobs posted on LinkedIn. Thank you.

I recently reactivated my premium account due to the situation in Ukraine. I faced bullying on a comment page and felt unsupported as the platform seemed to favor one side of the story. In response to a request, I provided a copy of my driver's license, using my initials for privacy reasons. Even on LinkedIn, I have encountered unkind individuals, which is why I prefer to keep a low profile to avoid any harm. Unfortunately, the platform has allowed others to bully me while restricting my ability to defend myself. If this continues, it will be a loss for the platform. I have raised this concern before, urging them to address such behavior. Thank you, Anna J. Mojsejenko. P.S. My parents were Ukrainian, so I have strong ties to their homeland, which is completely normal.

I recently completed a one-month free trial of Recruiter Lite premium on LinkedIn. Overall, I was satisfied with the service, but I was disappointed by the email contact limit of 30 per month. This limitation makes me reconsider whether I would pay for this service in the future, considering the £[redacted] monthly cost. It's frustrating to see my colleague benefiting from a £50 premium membership with similar features that are not available to me. When signing up, LinkedIn mentioned they would contact me before charging my account after the trial, but they attempted to debit my account without notice. I want to ensure I can trust LinkedIn to follow through on their promises before committing to a paid membership.

Subject: Assistance Needed to Unlock Account I am experiencing difficulty accessing my account, and the reasons for it remain unclear to me. I have submitted a response and requested the release of my account by providing verification of my real identity as Dr. Peter Ofner through our website (www.ausculta.com). If further proof is required, I am willing to delete my account, but I seek clarification on any rules I may have unknowingly violated. Your prompt and detailed response to define the issue and facilitate the unlocking of my account would be greatly appreciated. Recently, I received an automated response with reference #[redacted]28, directing me to view my case in the help section where my submitted ID document was not approved due to reasons listed. I am reiterating my request for assistance in unlocking my account and urge for a resolution at your earliest convenience. Thank you for your attention to this matter. Sincerely, Peter Ofner PhD

I have requested to have my account unlocked, which is currently restricted for unknown reasons to me. I made the request through LinkedIn by explaining my real identity and providing a reference to our website, which should confirm my existence as Dr. Peter Ofner. I also emphasized the need for clarification on the alleged rule violations. However, the response I received only directed me to check my case in their help center, citing issues with the ID I submitted. I am following up to request the release of my account promptly. Thank you in advance. - Peter Ofner, PhD.

Dear Customer Service, I recently experienced an issue with a payment of €[redacted].84 charged to my Paypal account on March 1, [redacted], without my authorization. On February 28, I received an email about a subscription renewal which I believed to be spam, as I did not knowingly sign up for any premium services. I request your assistance in processing a refund as I have hardly used the service, logging into Linkedin only a few times. I have also reached out to Paypal for clarification on the unauthorized payment. Despite this, I have decided to cancel the subscription as I am not interested. Your prompt attention to this matter and assistance with the refund would be greatly appreciated. Sincerely, S. Frontello

Hello. I am reaching out to inquire about an issue regarding my subscription. I canceled my premium subscription in February, and the service is set to expire on March 3rd. However, today I was unexpectedly charged $[redacted] on my card ending in *[redacted] without any corresponding receipts on LinkedIn showing an active subscription. I am confused about why this charge occurred and would like a refund as I no longer require the premium status. Your assistance in resolving this matter would be greatly appreciated. Thank you for your help.

As an American citizen who likes to stay informed, I pay attention to various news sources to make informed decisions and share information. I ensure the posts I share are from reputable journalistic and scientific sources. I've noticed that LinkedIn has been restricting some of my posts without specifying which rule or policy they violate. Since I work from home and rely on LinkedIn to network with clients, not having access to my account is causing me to lose money every day. I am eager for a LinkedIn representative to contact me promptly to explain how my posts have violated the platform's rules so I can avoid repeating the mistake. I have also been asked to upload personal information like my driver's license but despite doing so, I still cannot access my account. I am concerned about how LinkedIn will use this sensitive information. To expedite the resolution, I hope to hear from LinkedIn soon. If needed, I can be reached at [redacted]. Respectfully, Dan B.

As an American citizen who values being informed, I actively follow the news, paying attention to various viewpoints to make informed decisions. I share information sourced from journalistic and scientific outlets, which I provide links to along with titles. Despite my efforts to share validated information, I've received vague notifications from LinkedIn about posts violating policies without specifying the exact rule breached. Since LinkedIn is crucial for my home-based work and client network, I am eager for a prompt explanation about the violations to avoid repeating any mistakes. I am open to learning from errors and improving. I expect LinkedIn to clarify the issues regarding restricted posts so I can rectify them. I am concerned about the request for sensitive personal information like driver's license screenshots and the lack of access to my account despite compliance. As this disruption impacts my earnings, I anticipate a swift response from LinkedIn to resolve these issues. Please contact me at [redacted]. Thank you, Dan B.

I recently noticed a charge on my credit card for a one-year subscription to a Premium trial account that I had canceled on February 23, [redacted], before the period ended on February 26, [redacted]. Despite my attempts to resolve this issue, I have not been utilizing the services. I am confused as to why the cancellation was not acknowledged and shocked to discover that the subscription is both annual and non-refundable. I have been unsuccessful in my attempts to reach out to your customer service and after reviewing LinkedIn's refund policy, I am extremely disappointed. As a serious company, I believe this way of handling situations is unacceptable. I am requesting an immediate refund for the unused subscription, citing certain articles from the Consumer Code that allow for modifications and corrections within the 14-day withdrawal period. I expect a quick reimbursement of €[redacted].92, as this is a significant portion of my monthly income. If I do not receive a response, I will seek assistance from consumer associations. I hope this issue can be resolved promptly, and I anticipate your cooperation in processing the refund.

Our team at Athena Intelligence Group is facing difficulties accessing our LinkedIn account linked to our [redacted] email. We attempted to verify the account by uploading a driver's license as instructed on the website, but unfortunately, the document was rejected. Despite wanting to upload a new document, we are prevented from doing so due to a message stating that the initial document is under review. We are unsure of the cause of this issue and seek guidance on how to quickly restore our access to our LinkedIn account.

Dear LinkedIn, I want to address the challenge I faced with your chat service when seeking help. We were recently victims of a hack and fraud by GoDaddy LLC and others, resulting in the abrupt shutdown of our domain before the contract ended. Although we are now back online with a different domain, our company remains Vanguard Capital Equities Corporation. GoDaddy valued our domain at $13,[redacted], far beyond the $10.88 renewal offer, and listed it for sale without our consent. Coincidentally, I encountered a verification prompt from LinkedIn while sharing our story. I sense a threat to shut down our LinkedIn access. The lack of immediate customer support is concerning, as the chat feature seemed automated rather than offering real-time assistance. I am reaching out for guidance on recovering from the cyber incident to resume using LinkedIn. Please assist us promptly to prevent further disruptions or threats. You can contact me at [redacted] for further communication. Thank you for your attention to this urgent matter. Sincerely, C.Z.

As an undergraduate student, I had signed up for a LinkedIn premium account free trial to access a course recommended by a lecturer. Unfortunately, I forgot to cancel due to personal circumstances and was charged £[redacted] on March 3rd. I did not receive any reminder emails about the trial ending, even after checking my inbox and junk folder today. I have not used LinkedIn since February 3rd and cannot afford this expense. I am seeking advice on the possibility of a refund as I do not need premium access until April 3rd. This situation is causing me a lot of anxiety, and any help would be greatly appreciated. Thank you in advance for your assistance.

I'm Regina Sleavin. I have an older LinkedIn account with nearly [redacted] connections. Since it's been a while since I've used the site, I can't access this account anymore. The email address associated with this account has also changed, as my old Gmail account no longer exists. I now have a new iPhone with a different email. There's an additional account for insurance from my previous self-employment, but I no longer use it as I'm no longer an insurance agent. I'd like to close the insurance account with only 17 contacts and regain access to my original account related to my medical background in radiology as a consultant. I need help closing the insurance account and updating my original account with my new email address [redacted] and phone number [redacted]. I'm struggling to resolve this on my own and would greatly appreciate your assistance. Please confirm once this has been taken care of on your end. Thank you for your help. Regina A. Sleavin

You are unable to find recent pictures of me, and it appears to bother you continually. Despite your repetitive postings of old photos, it does not affect me. It seems you struggle with alcoholism and arthritis. I take pride in my inner and outer beauty, unlike you who resort to manipulated images of me. Your obsession with fake pictures is concerning and seems to be causing you distress. Despite your negativity and lies, I choose not to engage. I pity your behavior, Doris.

Dear Sir/Madam, I am writing to address an issue with updating our company's LinkedIn account. Our ex-colleague, who registered the account but left EKO Metal Industries three years ago, is unable to remember the email address and password used for the account. Without this information, we are unable to access the account to make necessary changes. We have searched extensively for an option to update this information on the LinkedIn page but have been unsuccessful. I kindly request your guidance on resolving this matter. You can reach me at [redacted] Your prompt assistance would be greatly appreciated. Thank you for your attention to this matter.

Account Recovery Appeal [Case: [redacted]98] URGENT!! Dear Max/LinkedIn Support, I agree to comply with LinkedIn's User Agreements and Professional Community Policies. URGENT REQUEST: Please remove the temporary restriction on my LinkedIn account (Jo S Birring) promptly. Thank you. Best regards, Jo S Birring

Recently, I have been facing disrespectful treatment related to my American Indian heritage on LinkedIn. This has led to interference in my business and tarnishing my reputation on the platform. I am considering reaching out to the FBI about this matter. Additionally, a person named Hellen Copley, who is a LinkedIn registrant and a long-time friend, seems to be involved. Unfortunately, I am currently unable to message my business partner on LinkedIn. It seems like these individuals may have attempted to compromise my phone with a virus or hack. As a result, I am planning to submit a complaint on the FBI's IC3 website and contact my local Riverside County Sheriff's Office for assistance. The attacks on my age and heritage need to cease, or I may have to seek legal action to resolve this matter.