LinkedIn Customer Service Issues

I unwittingly signed up for LinkedIn Premium, and I don't remember doing so. My bank alerted me to a pending charge of $[redacted] for the subscription. I have no interest in continuing with this service and would like to delete my account to ensure I am not charged again in the future. Although I have unsubscribed, it appears I can still use the premium features until August 2nd. I would like guidance on how to permanently delete my account to avoid any further charges. Thank you for your assistance.

Subject: Refund Request for Erroneously Charged Premium Subscription I would like to inform the relevant department that my free premium subscription was canceled on August 2, [redacted], before the scheduled payment; however, the charge was processed. I am requesting a refund of $29.99 to be issued back to my account or credited back to my charge account promptly. Furthermore, attempts to contact customer service via phone resulted in automated assistance without access to a live representative. It is disappointing to experience this lack of personalized service from a reputable company like LinkedIn. I am eager to resolve this matter promptly and appreciate your cooperation. I reiterate that my free trial was canceled on the correct date, August 2, [redacted], and therefore, I should not have been charged. I kindly request a prompt response from your team to address this issue. Thank you for your attention to this matter. Sincerely, [Initials]

Dear recipient, I want to express my gratitude for taking the time to review my concern. I am a member of the team at Fresh Digital Group, a fast-paced voice tech startup. Lately, I have been receiving inquiries from applicants who have applied to outdated job postings for our company. Attached below is a link to an example of a job post that needs updating: [redacted]. Unfortunately, neither my superiors nor the HR department have access to the login credentials for our company's LinkedIn profile, making it challenging to remove old posts and update our information. I am wondering if it would be feasible for me to obtain access to the login details for the Fresh Digital Group LinkedIn account. Your assistance in this matter would be greatly appreciated. Thank you sincerely, Brian

Hello! I would like to update my primary email address due to a hacking incident with my current email. I attempted to initiate the change by sending a verification to my Hotmail account, but I did not receive the email. Even after checking my spam folders and ensuring proper filters, the verification email did not arrive. I urgently need assistance in resolving this issue to prevent any misuse of my account by unauthorized individuals. Thank you! My account is under the name S.A. Pranata, and I am trying to switch from [redacted] (the compromised email) to [redacted]

I am disappointed in how LinkedIn handled the notification of my Sales Navigator Professional free trial ending. Despite expecting a 7-day advance email to my primary gmail account, [redacted], LinkedIn's notification ended up in my "social" tab, causing me to miss the cancellation deadline. Consequently, I was charged $87.19, which I find deceitful. Although I canceled immediately, I feel let down and cheated by this experience, especially after discovering similar incidents with other users. Regrettably, I acknowledge my oversight in not diligently monitoring the trial period end date. However, the unexpected email misplacement raises concerns about LinkedIn's communication practices. I am requesting a refund of $87.19 to my PayPal account, although I am skeptical about the outcome. This situation has made me question whether continuing my LinkedIn subscription is worthwhile after being a loyal customer for many years. Sincerely, Ronald S. D. [redacted]

I apologize for the confusion and the stressful situation you are facing. Today, on August 5th around 11:09 PST, my account was charged $[redacted].99, and I am unsure of the source of this charge. As a recent graduate with monthly student loan payments exceeding $[redacted], this unexpected expense is causing me significant distress. I have already contacted PayPal to cancel the transaction and any future transactions related to LinkedIn. Though I understand your refund policy typically does not cover such cases, I am reaching out in the hopes of finding a solution. It appears that my LinkedIn account may have been compromised, and I am uncertain about the next steps to recover the funds. I have been actively trying to address this issue for the past 45 minutes but have not made any progress. Any assistance in resolving this matter would be greatly appreciated, as I am facing imminent difficulties in making my upcoming student loan payment on the 10th.

I would like to adjust my profile settings to only allow my connections to view it. It is crucial that my ex-partner, who has a history of creating fake accounts, cannot see my current workplace for the safety of myself and my colleagues. Despite blocking his profile, I am concerned about potential threats to my safety given his past behavior. Are there any provisions for individuals who have experienced domestic violence, stalking, human trafficking, or similar forms of violence to have more stringent privacy controls on their profiles for added security measures? Thank you.

I recently discovered that I have been charged £[redacted] for a full year subscription to LinkedIn after my 30-day trial ended. I do not actively use the platform and was under the impression that I would be billed £40 per month, not the entire amount at once. As I only used it once and had no intention of continuing after the trial period, I find it unacceptable to be charged for a full year upfront. I am a student and cannot afford this expense. I am requesting a refund for the remaining 11 months (£[redacted]) as I was not informed that I would be billed for a whole year in advance.

Hello LinkedIn, this is Akhil Reddy. I previously had a LinkedIn page created by my cousin from the United States. I started using it in India as well, but it closed on its own, causing me to lose all my contacts. I believe your team might have thought it was hacked, but that was not the case. I then created a new account from India, but unfortunately, it also closed suddenly. I have provided my identification details but have not received any response from your team. I am unable to create another account as I don't have another Gmail address. Please assist me in resolving this issue. You can reach me at [redacted]. I used the same email address that you will be contacting me on for my new account.

Hello LinkedIn Team, I would like to report an unauthorized purchase that was made from my account today. My card ending in [redacted] was charged 87 SGD without my knowledge. I did not purchase any package from LinkedIn, so I am concerned about this payment. Could you please provide details on which LinkedIn account this payment was made for, including the associated email address and any IP addresses related to the transaction? I suspect that my card information was compromised, and I appreciate your assistance in resolving this issue promptly. Additionally, I suggest that LinkedIn consider adding an option for users to make one-time purchases using Internet banking without a monthly subscription. This could enhance security measures and prevent unauthorized transactions. Please address this serious security concern, as it is crucial in today's digital age. Thank you for your attention to this matter. Best, Ben www.linkedin.com/in/benfranklin

Hello, I am Nunzia Kreitel from Las Vegas, Nevada, USA. I am reaching out about my sister, Giovanna Paola Curci, who resides in Bari, Italy and works as a hostess at the airport. Recently, someone created a false LinkedIn profile using my sister's information and posted an inappropriate photo. This has caused great distress to my sister as many of her colleagues are on this platform. It is essential to address this issue promptly. Kindly contact my sister at [redacted] at your earliest convenience to resolve this matter. We are looking forward to hearing from you soon. Best regards, Nunzia Kreitel

I recently noticed that $59.99 has been charged to my credit card for the past 20 months, totaling $[redacted].80. I have no recollection of signing up for a premium monthly service and would like to request the cancellation of this subscription and a refund for the erroneous charges. My accountant brought this to my attention, and as a senior, I certainly did not intend to subscribe to any Premium accounts. I would appreciate your assistance in rectifying this issue promptly. Thank you for your anticipated help.

I am encountering an issue when attempting to merge my two accounts. The system prompts me with the message: "It appears there are pending matters to address before closing this account. Please log in to the account and resolve any outstanding issues before attempting to proceed with the account merging process. You are currently assigned a Recruiter license. Kindly coordinate with your contract administrator for the license transfer and then revisit the settings to finalize account closure." I no longer possess the Recruiter license, as it is now maintained by Apple & Associates, a company I am no longer associated with. After verifying with Debi Apple, the administrator, she has confirmed my removal from the Recruiter account linked to Apple & Associates. I kindly request the removal of the license from my previous account, [redacted], to facilitate the merging of my contacts into my active account, [redacted]

Hello, I believe someone is monitoring me through my phone number and Gmail, both linked to my LinkedIn account. Concerned about my privacy, I decided to delete my LinkedIn account. Despite choosing to close my account, I learned that it may still appear in public search results for a few weeks. I urgently request for my LinkedIn account to be fully deleted to protect my privacy. My account details are under the name Fati Bob. I appreciate any assistance in promptly resolving this matter. Thank you.

Hello, I have contacted LinkedIn several times regarding my account being restricted. Despite being actively engaged on the platform, I am facing difficulties removing connections from specific locations, which is frustrating. LinkedIn's automated response suggests I might be using unauthorized tools, which is not the case. I assure you that I am manually visiting profiles to manage my connections and not utilizing any automated methods. Despite my efforts to reach out via email, I have only received automated responses, and my account remains restricted. I apologize for any unintentional activity on my account and commit to using LinkedIn appropriately in the future. LinkedIn is crucial for my professional endeavors, so I kindly request the prompt resolution of this matter. Details: Name: Pratik Shah Country: India Email: [redacted] Identity Verification: PAN Card

Dear Sir/Madam, I recently realized that I was charged for a year's subscription to the LinkedIn premium service (approximately £[redacted]) after the one-month trial ended. I attempted to cancel the payment upon returning from vacation, but it was already processed. I reached out to my bank, who advised contacting you directly to resolve this issue. Please advise on the necessary steps to cancel the subscription as I do not plan to continue using the premium services due to lack of use. Paying such a significant amount for a service that I do not utilize is not ideal. Thank you for your assistance. Regards, Evangelia

Dear Sir/Madam, I recently signed up for a LinkedIn Premium trial last month. Unfortunately, I was unexpectedly charged £[redacted] for an annual subscription yesterday. I’m reaching out to request a review of my case for a refund due to the following reasons: 1. I wasn’t aware that the full year's subscription fee would be charged upfront by LinkedIn. I had intended to continue on a monthly payment basis after the initial free month. 2. I was away from the UK on field work for 3 weeks without internet access. During this time, I didn’t have funds in my bank account and was unaware of the pending payment. Had I known, I would have canceled to avoid this situation. 3. As a student, my income is £[redacted] per month, and I’ve been unemployed for the past two months. I rely on LinkedIn to search for job opportunities to support myself. Upon returning to the UK, I found out that the unexpected charge has left me unable to cover my living expenses. I acknowledge LinkedIn's policy guidelines but was unaware that a yearly subscription payment would be deducted. I’m currently facing financial hardship and unable to meet my rent and bills. I kindly request your understanding of my circumstances and any potential assistance, such as a refund based on my limited use of the premium services. Please advise on the possibility of canceling my subscription and receiving a refund or any alternative solutions. Thank you for your attention to this matter. Regards, Evangelia

I had a LinkedIn account but deactivated it because I wasn't using it much. Recently, I decided to reactivate it due to changes in circumstances. I was asked for a PIN number but missed the email containing it, so I unknowingly created a new account with the same email address. After receiving the PIN, I realized I could reactivate my old account, so I deleted the new one. However, when I tried to use the PIN to reactivate my old account, I kept getting caught in a verification loop. It seems the issue may be because I used the same email for both accounts. I hope this explanation is clear. I would appreciate the opportunity to reactivate my original account. If that is not possible, please advise me accordingly. Thank you.

I canceled my LinkedIn premium subscription on Aug 05. However, I was still charged on Aug 07, [redacted], and noticed that the premium subscription was still active. I attempted to cancel it again and hope it is now successfully canceled. I am requesting the immediate cancellation of my LinkedIn premium subscription as I do not intend to use it moving forward. I would like a refund for the payment deducted for the service until September since I do not wish to continue using it. Please contact me at +44 [redacted] for further details regarding this matter and kindly process a refund for the payment deducted yesterday on Aug 07. My LinkedIn URL is www.linkedin.com/in/sachinkakar17. Kindly reach out to me at the provided phone number.

A friend of mine who speaks English well asked me to seek assistance for her. She had a free trial month on LinkedIn but forgot to cancel before being charged due to caring for a sick family member. She is distressed and does not want a paid membership. Can you please assist in canceling and refunding her payment made through PayPal? Here is the relevant transaction information. She has limited English skills which is why I am reaching out on her behalf. Thank you for your help.