LinkedIn Customer Service Issues

When I attempted to log in to LinkedIn, I was redirected to a page stating that my account has been restricted. The message explained that my account was restricted due to behavior that may have violated their Terms of Service. I followed the instructions to appeal this decision by submitting my government-issued ID. I have also reached out via email and Twitter but have not received a satisfactory response. As a paying LinkedIn premium member, I believe this treatment is unacceptable. I need my account to be restored as it holds years of professional networking and contacts essential for my business. I am eagerly awaiting a resolution to this matter.

On the evening of October 14, [redacted], I made a comment on a post by someone I wasn't connected with (Jonathan Tabin?) that had gone viral with over [redacted] comments at the time. The post mentioned a young man working in SF originally from TX, and sadly, a member of his wedding party was killed by a police officer. I received an angry and insulting comment in response, so I promptly took down my comment. Unfortunately, it was reported, and I lost my job. I am unable to retrieve this deleted comment. Could you please email me a copy of my comment and the entire thread, or any communication you sent to my employer, Valley National Bank, as a result of their investigation? I believe I have a right to this information since I authored the comment. Your help in this matter is greatly appreciated. Thank you, James C. Cantela, CFP

My LinkedIn mobile app signed me out and when I try to log in it says my phone number for Two-Factor Authentication is confirmed by another member. I followed the instructions to change settings on my desktop but still can't log in. Clicking "Back to LinkedIn.com" takes me to a strange version of the website through the app window. I'm stuck and not sure how to resolve this.

Hello, I am writing to share my frustration regarding LinkedIn charges. I was billed 24.98 Pounds for LinkedIn Premium, but despite this, I have been unable to access the premium features. Even though I received a 'Reactivate Premium' message under the 'Me' tab after a free trial, my account was never upgraded to premium. As a result, I never had the opportunity to use the premium features. Considering that my account was not active as a premium account, there shouldn't have been any charges beyond the trial period. Despite this, LinkedIn deducted 24.98 Pounds from my bank account for features I couldn't access and did not provide a way for me to cancel the premium subscription. Unfortunately, there is no customer service number for me to seek assistance. I am requesting a full refund of the 24.98 Pounds charged, as well as the cancellation of my premium subscription with confirmation that no further charges will occur. You can find more details in the attached video. Thank you. Sincerely, Tejas Chavan

I attempted to cancel my LinkedIn Sales Navigator subscription twice, once before the September billing date and then before the October billing date. Despite this, I have been charged $79.99 for both months. Upon returning to LinkedIn, I discovered that my subscription was still active. I have now followed the cancellation steps correctly, but I am unable to complete the account review process. I am seeking a refund for the charges from September 30 and October 30 as the Sales Navigator service did not meet my expectations. I am currently unable to find support on the LinkedIn website to assist me in this matter. I would appreciate guidance on how to proceed with obtaining these refunds.

I was offered a free LinkedIn Premium membership for 1 month, and I accepted it. After the first month, they tried to charge my account, which failed. I received an email stating that my premium subscription was canceled. However, today they debited my account with 26,[redacted]/-, and now I have insufficient funds in my account. This feels like a scam. I raised the issue with them. They initiated a refund for only 23,[redacted]/-, but I have not received the refund yet. They should refund the full amount of 26,[redacted]/- because they had canceled my subscription themselves.

When using the search bar, no options such as People, Groups, Companies, or Jobs appear. Even though the search shows a large number of results like [redacted], only three people are visible on the page. The blue buttons at the top where the filters usually are seem inactive, preventing access to more filtering options. There is a link to "see more people/filters" at the bottom, but it does not load additional pages upon clicking. It seems like the search bar is not functioning correctly.

Hello! I am a user of LinkedIn's 'Sales Navigator' tool. Earlier this year, I subscribed to it for a few months and recently reactivated my subscription to connect with new leads. Unfortunately, I noticed that my old messages from earlier this year were missing and contacted customer service via email for assistance. Despite addressing the issue, I discovered that my messages from last night to new leads had disappeared after customer service informed me that my old data had been restored but would overwrite my 'current' information. I have exchanged emails with them, but only received apologies without a resolution. I have been unable to reach them by phone. Can someone please assist me with this situation?

Hello, I'm Agrina Sadiku. While using LinkedIn, a message popped up stating there was unusual activity on my account. This could be due to a high number of profile views or viewing patterns that indicate automated tool usage. LinkedIn prohibits the use of software tools that automate actions on the platform and limits excessive profile views. I received a warning about this before, and now my account is temporarily restricted until November 13, [redacted], at 7:06 AM. I intend to resolve this issue and ensure it doesn't occur again. Can anyone explain why this happened and assist me in preventing it from recurring?

I have had a premium LinkedIn account for over two years. Recently, my credit card expired, and I received an email reminder from LinkedIn to update my payment information within 48 hours. Unfortunately, I missed the deadline by one hour as I updated my details after 49 hours. This resulted in my account being downgraded to a basic profile, and to re-subscribe to premium, I would have to opt for a more expensive offer costing 5.50 euros extra per month. I expressed my frustration to customer service in France, but they were unable to provide a solution besides upgrading to the pricier offer. I explained that I had actually planned to cancel my subscription regardless. I find it unfair that I am being asked to pay more just because I was slightly late in updating my payment information. Can anyone assist me with this situation? Thank you.

Hello, I recently discovered that I have two LinkedIn profiles, which has caused some confusion for me. One profile has newer content and updates after working with a Resume Professional, while the other has old references and positive comments from peers and employers. I need assistance in transferring over the references and positive feedback from the old profile to the new one. I am unable to access both profiles simultaneously to copy and paste the information. The old profile with a picture of me at a wedding in a blue tie needs to be merged with the new profile, which has a picture of me in grey looking straight ahead. This merge is essential for me, as I am urgently seeking a job and the confusion is affecting my job search. I would greatly appreciate your prompt help with this matter. Thank you and happy holidays! - Ron

Hello, I am James Tarjanyi, the account holder at Red Wolf Recruitment. I am disappointed with my experience on LinkedIn. As a recruiter, I feel unfairly blocked from connecting with people due to my account being new. Despite investing in the recruiter premium, I am unable to fully utilize the service to connect with potential clients. This limitation hinders my ability to fulfill my role effectively. I am willing to continue using LinkedIn and pay the monthly fee of £[redacted] if this issue can be resolved. I hope to hear from you soon. Best regards, James

Hello, I recently noticed a charge of £[redacted] taken from my account on the 7th of November, [redacted]. I had believed I successfully cancelled my "free trial" subscription well before the deadline, through the website. This situation is truly devastating as I relied on LinkedIn to assist in my job search during these challenging times of the pandemic. Now I find myself in debt with no funds to cover my bills, having lost every penny remaining in my account to this unexpected charge. I am sincerely pleading for a refund, as I would never have proceeded with the trial if I had known it would result in such a significant deduction. I am desperately asking for your assistance in resolving this matter. Could you kindly provide a contact number in the UK where I can discuss this further? Warm regards, G. Murphy

I attempted to cancel my trial LinkedIn membership before the plan activation to avoid charges, but encountered difficulties with the cancel procedure. Unfortunately, the drop-down menu lacked the selection required for cancellation, leading me to navigate in circles without resolution. Even after exploring various options on the HELP webpage, I found no success. Despite anticipating the trial end and assuming it would lead to cancellation, I was charged for the premium plan amounting to $[redacted]. Additionally, I did not receive the promised reminder email a week prior to the trial expiration. Therefore, I seek to terminate the LinkedIn plan and request a refund of the charged amount.

I signed up for a DEMO LinkedIn Premium account on October 22 with the intention to cancel once the trial ended. However, I was unexpectedly charged the annual fee of [redacted]€ for the Sales Navigator premium account on November 21 without any prior notice. I do not wish to continue with the Premium version and need guidance on how to resolve this issue and request a refund. I contacted my bank, Amex, and they advised that we can submit a refund request once the transaction is processed. Unfortunately, I have not been able to reach LinkedIn customer service by phone or through their help section on the website. According to their cancellation policy, premium accounts are non-refundable once issued. I am unable to afford the annual fee and would appreciate any assistance you can provide in resolving this matter.

About a month ago, I was contacted by a LinkedIn member named Michael Bernd, who claimed to be an orthopedic surgeon with the UN Peacekeeping Mission in Kabul, Afghanistan. He convinced me to transfer money between his bank accounts, which made me suspicious. I stopped communicating with him on November 20, [redacted], after noticing some red flags and his subsequent disappearance from LinkedIn. I want to ensure his information is on record to prevent others from falling victim to his scam. Can you help me report this to the authorities? Once resolved, I plan to close my account due to the unsettling experience. Thank you for your prompt assistance. Best, Janet M.

Three months ago, my account was labeled as "Restricted" for alleged hate speech. I reached out to LinkedIn asking for evidence but received no response. Despite my attempts, I have not received any clarification or resolution, impacting my job prospects and networking opportunities. I have relied on second-hand information for the past two months. The lack of communication is hindering my professional reputation, especially during the pandemic. I urge LinkedIn to promptly address this issue as it has now been nearly four months. This situation is bewildering, and I feel unjustly accused without proper explanation. I hope for a swift resolution to this matter to restore my account and credibility on the platform. Sincerely, Robaire W. Estel Writer/Producer in Film & Television

Hello LinkedIn Team, I recently accepted the offer for a complimentary Premium subscription to improve my job prospects as a recent graduate impacted by the current job market challenges. Unfortunately, due to unexpected personal circumstances, including a health issue and family emergencies in November [redacted], I could not cancel the subscription before the next billing cycle. I did not utilize any Premium features during this time. I understand your no-refund policy but kindly ask for an exception given the extraordinary challenges my family and I have faced due to Covid-19. This one-month subscription may seem small, but it holds significant value for us. I appreciate your understanding and hope for a favorable consideration of my situation. Thank you for your time and I am looking forward to your response. Best regards, Gladys

I am writing to inform you that your account has been restricted. The restriction was put in place due to behavior that we believe violated our Terms of Service. Refer to the "Do's and Don'ts" section of our User Agreement for more information on restricted behaviors. If you think that this restriction was made in error, you can appeal by verifying your identity with us. Once we confirm your government-issued ID, we will review your account to determine if the restriction was a mistake. If you are eligible, a Customer Support representative will contact you to update you on the status of the account. P.S. When I created the account, I submitted only one job application before being logged out of the system. I have been facing this issue since then. Thank you.

Hello, I currently have three email accounts associated with LinkedIn. They are as follows: 1. [redacted] - my initial email 2. [redacted] - possibly my Premium account 3. [redacted] - my business email I wish to streamline my accounts into one and believe my business email would be the best option. However, I am concerned about losing my Premium access if I merge them. I lack the technical skills to do this myself and do not wish to risk losing the contacts I have built over time. Could you please recommend a LinkedIn representative to assist me with this process? I have found past instructions to be too complicated, and I simply want to have one Premium account for my business moving forward. Thank you for your help, John B.