LinkedIn Customer Service Issues

I need assistance with updating my email address on my LinkedIn account. My old email, linked to a previous job, was deactivated by the administrator there. I opened a case a few weeks ago to resolve this issue and switch to my new email. Unfortunately, the link provided by your representative did not work. Please contact me to help me update my email. I want to retain my existing account but need to change the email associated with it so I can access and update my LinkedIn profile. Thank you.

I recently switched devices with my service provider, metroPCS, and now I have more memory space for apps. Although I kept my social networking accounts active, I am having trouble accessing LinkedIn on my new phone. Despite using my state-issued email to log in on my desktop at work, I'm having difficulty getting LinkedIn to recognize me on my phone. Since I do not need to access work email remotely, I cannot use it to log in on my mobile. Can someone help me resolve this issue?

Hello, I participated in a free trial of the Premium package but missed my cancellation date by one day on Tuesday, May 17, [redacted]. Due to being unemployed for the last five months, I am financially unable to continue the subscription. I am requesting a refund given my circumstances. Please reach out to me at [redacted]/[redacted] or provide a contact number to speak with a representative directly. Thank you for your assistance.

Is it feasible to access a downloaded Excel file with all Company contact information from LinkedIn? I seek only the fundamental details available such as Company Name, Employee size/Company size, Industry, and URL. I spend most of my workday on LinkedIn researching this information. Any assistance or guidance would be highly valued. Thank you for your help.

I cannot access my LinkedIn account. When attempting to log in, I am prompted to change my password, but I am not receiving the email with instructions on how to do so. I am wary of the request for a picture of my driver's license when using the troubleshooting section as it seems suspicious. I prefer to speak with a representative over the phone regarding this issue. My contact number is [redacted]. Thank you.

I recently received an auto-response email from LinkedIn regarding product feedback I submitted. While I appreciate the acknowledgment, I want to highlight that I have not used LinkedIn for recruitment purposes but rather to connect with individuals in specific fields for possible collaborations. For instance, I recently connected with Tor A. Svelland regarding eco-friendly marine equipment production strategies. My interactions on the platform are business-related, such as discussing industry topics or planning face-to-face meetings with conference attendees. I hope this clarifies my usage of the platform. It would be beneficial to have fewer restrictions on searches. Thanks, Anna.

When I signed up for LinkedIn, I unknowingly started a 30-day trial for a premium sales account instead of a regular sales account. I linked my PayPal to the account assuming it would be used for future payments, but I was charged over $[redacted] after the trial period ended. PayPal attempted to take the funds from my account, causing multiple overdraft fees. Despite canceling the transactions, LinkedIn tried to withdraw more money, resulting in additional fees. I am seeking a refund and advice on how to resolve this issue. I have documentation of the charges, bounced transactions, and NSF fees from my bank. How can I resolve this matter and get my money back?

In March, I signed up for a free 30-day trial of Premium. I was supposed to receive a notification one week before being billed to decide whether to continue. I did not receive that email and would like to confirm if it was sent. I intend to keep the subscription but would like it canceled by the end of the year. Recently, my account and email were hacked, and I suspect an unauthorized order was placed for Sales Navigator, resulting in a charge of $[redacted].40. I did not make this purchase and request a refund to the same account. Please address this error promptly.

Hello, I realized I had forgotten to express my dissatisfaction with your services in France. My account seems to have been locked or deleted due to allegations of criminal activities. These accusations include criminal association, forgery, fraudulent use of the platform, which I vehemently deny. When I initially signed up, it was to expand my business opportunities. Over 7 years, I utilized your platform to engage in forums and represent WATA. I aimed to enhance my profile to become an "expert" and receive endorsements for my work. Sadly, this is not the first time I have encountered unhelpful actions from your agents. I have no issue with providing my ID, but I have concerns about the process: 1) Lack of assurance regarding the intentions of your employees based on their disrespectful attitude. 2) Absence of clear guidelines on your website about requesting such information, leaving me vulnerable to potential misuse. 3) I demand transparency about the alleged wrongdoing as I view this situation as extreme and unjust. If this is connected to me not upgrading to a premium account, it's not an appropriate approach to membership. As a customer advisor, the treatment I received was unacceptable. I feel disregarded despite using your platform to conduct business effectively. I look forward to a response addressing my concerns and the inconvenience caused by your services.

On March 21st, I signed up for a free trial of Sales Navigator. I received an order confirmation with Order ID: [redacted]. Unfortunately, the service did not meet my needs, and I planned to cancel. However, due to being on vacation a month later, I missed the cancellation deadline. On April 23rd, LinkedIn deducted £[redacted].88 from my account. I intended to choose monthly payment, not yearly. If I accidentally selected yearly payment, it was not my intention as I cannot afford to pay in full upfront. The yearly subscription is £[redacted].90, so I am puzzled why £[redacted].88 was withdrawn. This has caused me stress, especially given a recent personal loss. I request a full refund as the subscription continued in error, and I believe I was overcharged by £[redacted]. I am a regular LinkedIn user for work but need a prompt resolution. Please contact me at +44 20 3[redacted]. Thank you. - D.L.

Subject: Trouble Accessing LinkedIn Account due to Two-Step Verification Lockout Hi Donna, I apologize for the inconvenience you're facing and want to assist you in regaining access to your LinkedIn account quickly. If you're currently able to log in using an authorized browser, you can disable two-step verification by following these steps on a desktop: 1. Navigate to your LinkedIn homepage and click on the "Me" icon. 2. Select Privacy & Settings. 3. Click on the Privacy tab. 4. Under the Security section, click on Change next to Two-step verification. 5. Select Turn off. 6. Confirm the changes by clicking Done. If you are unable to access your account or no longer have the listed phone number, we offer two options for verification: 1. Provide a scanned copy of a government-issued ID showing your photo, name, signature, and expiry date. 2. Alternatively, complete the Affidavit of Identity form and have it notarized before submitting it. Before sharing any identification, please ensure to cover any sensitive information. We only use this data for verification purposes. Looking forward to resolving this issue for you soon. Regards, Alisha LinkedIn Safety Operations Support Specialist

I've been trying to contact customer service multiple times to recover my account. I responded to the auto-response with a copy of my driver's license, but I keep receiving automated messages saying the Linkedin team isn't getting my response. I need a valid email to send copies of my driver's license, marriage license, birth certificate, or any other required documents. I rely on this platform for job searches and have a significant network. It's crucial for me to have my account back in working order. Please reach out to me at [redacted] or [redacted] My account was changed to [redacted], which is not mine. Please assist me without sending automated "form" emails that I can't reply to. If this issue persists, I might need to close my account.

I recently received a private message on Facebook from a man named Jonathan Heine regarding my LinkedIn account potentially being hacked. He mentioned that there were messages being sent out soliciting for a marketing research scam. After that, a colleague named Karin Bellantoni also emailed me, notifying me about a potential issue with my LinkedIn account. She mentioned that when she clicked on the link, the message disappeared, and my name was stripped from the profile, displaying only "LinkedIn user." It's concerning to hear about these issues and I appreciate the heads up from both Jonathan and Karin. Thank you.

I purchased LinkedIn Premium hoping it would be beneficial for my business. After six months of use, I have not noticed any significant improvements. I feel disappointed as I expected to expand my network and gain more visibility, neither of which has happened. As a small business owner, every dollar counts, and the $[redacted] spent on this service is substantial for me. Surprisingly, I had more success with the free version in terms of engagement and connections. I am open to discussing this with a manager to clarify any benefits I might have overlooked. However, I am requesting a full refund as the premium service did not deliver the expected results for my business.

Dear Sir/Madam, Between February 1st and April, my LinkedIn and Gmail accounts were hacked. The recovery mobile number associated with both accounts has been changed. My email for login is [redacted] and the mobile number for recovery is now [redacted]. The hacker seems to be from Kohima, Nagaland, India. My full name is Kilangmeren Jamir, born on January 19, [redacted], residing in Kohima, Nagaland, India, with the pin code [redacted]. Another email linked to my LinkedIn account, [redacted], has also been compromised. My profile pertains to outsourcing, call centers, outbound services, BPO, lead generation, voice, and non-voice projects. Please reach out to me at [redacted] I urgently seek assistance in recovering my accounts. Warm regards, Mr. Kilang

Subject: Urgent Help Needed: Hacked LinkedIn and Gmail Accounts Dear Support Team, I am writing to report that my LinkedIn and Gmail accounts were hacked or compromised between February 1st and April. The mobile number associated with these accounts for recovery purposes has been changed. The login email for my accounts is [redacted], and the mobile number for recovery is [redacted]. It appears that the hacker is from Kohima, the capital city of Nagaland, India. My name is Kilangmeren Jamir, and I reside in Kohima, Nagaland, India with postal code [redacted]. My profile is related to outsourcing, call centers, BPO, lead generation, voice, and non-voice projects. Please reach out to me at [redacted] Your urgent assistance in recovering my accounts would be greatly appreciated. Warm Regards, Mr. Kilang

On April 27, [redacted], my LinkedIn account was hacked, and a solicitation email was sent to all my nearly 6,[redacted] connections. I made efforts to inform recipients that it was a fraudulent email before my account was deactivated. The incident troubles me, especially the inappropriate responses received from Jason Fiehrer of Ohio and Greg Ingle of Indiana. Their use of offensive language is concerning and not suitable for the LinkedIn platform. I am curious about the actions LinkedIn will take regarding these individuals. Your prompt response is appreciated. Thank you. Regards, Ted Toole.

I submitted this issue 26 days ago to LinkedIn. My ticket was closed without a resolution. Here are the details of my problem: Email: [redacted] Alternate Email: [redacted] Type of Issue: Other Platform: LinkedIn (Website) Device: Windows Laptop/Desktop Description: I have encountered two persistent issues: 1. Unable to access my messages, potentially due to browser compatibility. 2. Unable to log into my LinkedIn account from devices other than my work computer because the password is saved there. When attempting to log in elsewhere, it claims my password is incorrect. I can't reset the password as I no longer have access to my old alumni email. How can I update my email and reset my password? For responses, please reach out to me at: Personal email: [redacted] Work email: [redacted] Phone: [redacted] or [redacted]

Dear Team, I wish to report an unauthorized debit from the bank account of Ms. V.B., HR Head at Merino Group, amounting to approximately INR 70,[redacted]. This deduction was for the annual renewal of the Recruiter’s Lite product linked to her official email, [redacted] We did not intend to renew the subscription, as we did not receive any confirmation email or communication from the LinkedIn team. Despite attempting to find purchase details, the system only shows "No purchase." While the account reflects an offer for a premium trial subscription, there is no option to upgrade or cancel the annual subscription. I have followed the steps outlined in the FAQ page without success. Please refund the amount promptly, as we decline the annual subscription for this year.

Our account, associated with [redacted] for social media, was locked without clear reasons. Despite attaching a valid passport PDF, LinkedIn couldn't process it. For further verification, contact our Practice Manager, Jane Luong, at [redacted] [redacted]. Please reach out to Jane to get authorization to communicate with our PR representative, Jennifer, at 61 2(0)[redacted]07 or [redacted] Jennifer manages the account, and the attached PDF confirms Dr. Lionel Chang at 47 Park Road Burwood NSW [redacted]. We kindly request reactivation of the account.