Light In The Box Customer Service Issues

Ticket Number [redacted]6: Hello, I created a Twitter account to reach out to lightinthebox customer service. I've noticed that direct communication with me is lacking, and I often have to search through previous messages for return instructions. Despite having the order number and RMA, the return form link won't open for me to print it. Perhaps we can improve our communication by contacting me directly via email.

I purchased Christmas clothes from your store in the largest sizes, but they do not fit my youngest child. The leather coat I was looking forward to is poor quality and the materials are unidentifiable. I am struggling to return the items and desperately need the $[redacted] refunded. I had to spend more money on last-minute gifts to replace these. Please process the refund promptly as I need the money for groceries. Disputing this with my credit card company takes a long time. Thank you, G.P. Email: [redacted]

I bought 4 items from Light in the Box, intending to return them all. I followed their instructions for returns and received a prompt response offering a partial refund. When I asked for a full refund instead, the communication suddenly stopped. It has been 3 days without any response, which is frustrating considering their previous timely replies within 24 hours. I am concerned that requesting a full refund might not actually be an option as it seems like the process has stalled, making me question the legitimacy of the return policy. I hope to resolve this matter soon. Thank you.

I requested guaranteed 2-5 day shipping for $12, but my order (#[redacted][redacted]) arrived after 11 days. Upon arrival, the lights were defective due to connector issues. I bought new connectors and even a new power source from Amazon, spending over $80 to no avail. The lights remain non-functional. I kindly ask for a full refund of the $47.96 spent on your website. Thank you.

I logged into Facebook to place an order here, but for some strange reason, it assigned me an unfamiliar email address that I can't alter. Additionally, it provided me with a temporary password, making it impossible to make any changes. I'm concerned that not confirming this email address might impact the delivery time. I urgently need to contact someone about this matter, especially since I paid nearly twenty-five dollars for shipping. I was initially told it would arrive in a maximum of 4 days, but my order now indicates it could take up to 7 days, which has left me feeling disappointed.

I signed into this site using my Facebook account. It appears that the system created an email address for me but I don't know if a password was also generated. I've been unable to resolve this issue on my own and I'm concerned that not confirming the email might impact the delivery of my order. Can you assist in updating my email details to [redacted]? Furthermore, I paid a significant expedited fee of nearly $25 expecting a maximum of 4 days delivery, but now it shows as 7. I placed the order on Thursday night and anticipate receiving it by Thursday at the latest. Can someone confirm that my order will arrive on time? Additionally, please confirm if not verifying the email address will affect the delivery of my product.

I am concerned about the legitimacy of the advertising on this site. I attempted to order two hats, but then encountered multiple images of hats at discounted prices. I selected one in navy blue, but upon clicking was returned to the original page. The only way to add it to my cart was by clicking, assuming the discounted price would be reflected. However, the cart shows a charge of $12.59, contradicting how it was displayed in the images below the order form. It showed as follows: USD 17.72, USD 5.67, and Save USD 12.05. I have not proceeded with the order due to the inability to resolve this issue. I would like to purchase all three hats at the advertised price. If they fail to honor this, contacting the Better Business Bureau may be necessary, although I am hopeful for a resolution. Thank you.

I purchased an Australian Wii controller connection (Model WUP-010AUS) to replace a faulty charger connection WUP-[redacted](AUS) #MFF922RO1, but I received an American charger instead. The American charger does not fit my device as it has a different plug and connection type. I am requesting a refund and would like instructions on how to return the item with a Return Merchandise Authorization (RMA) form. The order number is [redacted]1, placed on January 14, [redacted], and received via Aussie Post on February 11, [redacted]. I hope this information is sufficient for you to initiate the refund process. If more details are needed, please contact me via email. I have read some negative reviews about this company online, so I am hoping for a smooth resolution to this issue. Thank you for your assistance. - Graham B. from Rockhampton, Queensland, Australia.

Name: R.W. Order date: 23.01.[redacted] Order number: [redacted][redacted] I placed an order for a painting on January 23, [redacted], and I'm still waiting for it. Despite contacting LightInTheBox twice regarding my delivery on February 19 and March 4, I have not received the item. Initially, I was informed that it was held at the border for inspection, and later, I was told it was with Parcelforce for delivery. However, when I contacted Parcelforce today, I discovered that the painting was returned to the sender in China due to "address issues." It has been nearly two months, and I am disappointed not to have received it yet. I understand delays due to the origin in China, but the lack of communication about the issues with my shipment is frustrating. I have attempted to reach out to LightInTheBox today without success, receiving an "access denied" message on their website. I now seek a refund promptly and intend to purchase the painting from another source.

I bought 2 pairs of shoes, but they were both too small. I returned one pair but haven't received the new pair yet. I still have one pair with me and I can't seem to get in touch with them. Order number: [redacted] I received an email regarding my customer service ticket [redacted]6, from LightInTheBox. They mentioned a response in the email and a link to check it. Unfortunately, I am still facing issues reaching out to them. I appreciate your help. Thank you.

I ordered three items for my husband from LightInTheBox in November [redacted], two cycling trousers, and a cycle jacket as a Christmas present. I returned the two cycling trousers to their warehouse in Poland on January 24th for replacement as instructed. Despite multiple attempts to contact the company, I have not received any response. The last communication I had was being informed that a ticket was submitted, but I have not heard anything since. I am feeling upset and frustrated as I cannot reach them by phone or email. I have been trying to get updates since March 3rd, but no replies so far. They referred me to a resolved ticket initially, #[redacted]9, but there has been no progress. It's been over a year since they received my payment for the two items I returned in January [redacted]. It's concerning and feels like poor customer service. I was told on March 19th that there's a new response for each of my submitted tickets, #[redacted]74 and #[redacted]9, but again, no communication from them. I am disappointed, frustrated, and just want to know when I can expect the replacement items or a refund. Frustrated, Brenda E.

I have not received my package from Light In The Box. I placed my order almost a month ago on March 4th. I wish they would keep me updated on the shipping status and when I can expect to receive it. Despite submitting tickets, all I get in response is to be patient. I provided my phone number on the order form for contact, but there is no phone number listed to reach out to them directly. This lack of communication is frustrating, and I feel like I am being ignored.

I need to return a wedding dress I purchased from you. The dress is in perfect condition and has not been worn, but it's not what I was looking for. I have the original box and packaging and would like a refund. I have been trying to contact you for the past week but can't log into the guest account I used for the purchase. My name is D. Lecourt, and I would appreciate a prompt response.

Hello, a customer recently purchased an external mount shower valve for their shower, the type where the valve and shower pipe are mounted on the outside of the tile. Unfortunately, there seems to be a missing fitting that connects the pipe to the faucet. The package only included 2 rubber flat washers which did not prevent leaking. Water is spraying out from the pipe to the faucet connection, indicating that there may be a missing component needed to seal that joint properly.

I purchased an OBD2 reader from the Light In The Box website on Saturday, April 13, [redacted], at 9:43 am. I paid $15 for 3-4 business day shipping. The order status online shows it should have been shipped yesterday, but it is still processing. There was no mention of a 3-7 day processing time during the order. My delivery was expected today or tomorrow. I am considering contacting my attorney due to the inconvenience and poor customer service. The payment was deducted in less than 8 minutes, but I have to wait a week or two for a refund if necessary. Their response time is 24-48 hours or even longer. For further assistance, I can be reached at [redacted] or via email at [redacted] My name is Keith.

I am inquiring about my order status. According to your website, it was supposed to be sent out yesterday, but it still shows as processing. I opted for expedited shipping and paid $14.11 for it, nearly double the item's cost, expecting it on time. I am disappointed as I could have chosen Amazon with faster delivery. My order number is [redacted][redacted], placed on April 13th at 9:43 am. Today is April 16th, a day past the scheduled shipping date. I am frustrated with the inaccurate information provided, delays, and the long wait times for refunds. I seek transparent and timely communication. Kindly address this promptly. Thank you.

I am disappointed with the handling of my refund by LITB. Despite returning the items, I have not received the full refund of $[redacted].38. The company closed my tickets as resolved without issuing the refund, which is unacceptable. I intend to take legal action against LITB for fraudulent practices. Their requirement for me to pay for return shipping and the delayed refund process is concerning. I returned the items within the specified timeframe but am still awaiting my money back. This experience with Light In The Box has been the worst I have encountered, and I am determined to receive my refund as promised.

I have purchased four shirts, all the same style in different colors, but unfortunately, they are too small for me. Despite checking the size dimensions before ordering and even sizing up, they still do not fit. I would like to request a refund for these shirts. I have kept all the tags attached, and all items are in brand-new condition. I have only tried on one shirt, realizing it was too small, and have not touched the other three. The order number is [redacted] under the name J. Pointer. Could you please advise on the return process? Thank you.

I have tried this at least 10 times and I am frustrated with their system. I keep selecting "no fix" but I still receive more pop-up screens talking about computer repairs, which I don't need. Their customer service resolution process needs improvement. I am reluctant to do business with them in the future. I am still awaiting information on the shipment of a parcel. Although the payment was processed promptly, the service definitely requires enhancements.

Subject: Urgent Assistance Needed for Order [redacted][redacted] I urgently need assistance with my order ([redacted][redacted]) that was initially on time but now indicates a delay. I am in a time-sensitive situation as my father is critically ill, and I need my wedding outfit before the 13th of May for him to be present. I have paid for expedited shipping but am unable to generate a ticket number or get in touch with customer service through various attempts. I am willing to pay additional shipping fees to expedite the process if necessary. Please advise on what I can do to ensure my order is expedited promptly. Your immediate attention to this matter is greatly appreciated. Thank you for your help. Warm Regards, Kristin H. Email: [redacted] Phone: [redacted] Note: Despite several attempts, I have been unable to create a ticket through the app, mobile site, or desktop site. Please see the attached screenshot for details. Your prompt assistance in resolving this issue is crucial to me. Thank you.