Light In The Box Customer Service Issues

I had a new user coupon for [redacted]% free shipping on orders over $0.01, capped at $20. However, even though two other coupons were applied, nothing was deducted from the shipping fee, and I was charged $28.20. I've tried submitting service tickets through the customer service app, but when I check the ticket area, it shows I have no tickets. I've reviewed the video multiple times to see if I made any mistakes, but I don't notice anything different. Despite the video suggesting clicking on the red customer support button at the bottom of the page for further assistance, I cannot find that button. Please assist me with this issue.

I recently received my Light in the Box package, but unfortunately, the items I received were not what I had expected. I was concerned because I did not receive any order confirmation email when I made the purchase, so I contacted my bank to be safe. Upon receiving the goods, I noticed there was no invoice included. When I checked my account on the website, it does not show any orders placed. Despite this, I am certain that I did place an order since the items arrived, and the payment was deducted from my credit card. I am now unsure how to return the items that I did not intend to keep.

I have faced difficulty submitting my return twice. My name is Eva Z. and the order number is [redacted][redacted]. I am disappointed with the vintage dress I received; it looks nothing like the website photo and does not fit well. I filled out the return form twice, but without a QR code or email address to send a picture, I am stuck. As a senior citizen, I find it challenging to navigate other options. I am frustrated that labels are no longer provided, as I would have reconsidered my orders. The 10% deduction for returns feels like an insult, but I accepted it on my first return due to the complex process. I worry about future orders fitting properly. Customer service only directed me back to the problematic return form, leaving me stuck in a loop.

I have not received any of my packages. The address provided is incorrect; the town and house number are wrong. I have lived at the same address all my life. The post office cannot deliver it without my correct name and address on the label. Please contact them to resolve this issue. If it is not fixed, I will cancel the payment and leave negative reviews. I am unable to reach customer service by phone. My name is Kim Cosnett, and the correct address is [redacted] Lippold St., Merrick, NY [redacted]. If this matter is not resolved, I will contact the Better Business Bureau for further assistance. Your prompt feedback is appreciated.

I am in need of a waterproof strip light that is [redacted] inches long, ideally with COB LED warm white color and a US plug power adapter. If the exact length is not available, I am open to one that can be cut down. Additionally, I am looking for a compatible channel for this lighting and a waterproof junction box to safeguard the plugs. You can reach me at [redacted] or [redacted].

I need assistance with returning an order due to the poor quality of merchandise. I would like a refund applied to my credit card. I received an email from a representative named TianGuiChuan stating that a return label was not available and I never received the Order Detail Page. I have kept everything in its original packaging and I am instructed to send it back to China. I am concerned this might be an internet scam as I paid a significant amount of money for these items. Should I send the items back and hope for a refund or should I just keep the merchandise even though it is of poor quality?

I need to update my personal information. The email address on file is incorrect, which prevents me from verifying my identity as the account holder. I am unable to access on-site information to make changes due to my unrecognized email address. Please email me at [redacted] with detailed instructions on how to update my personal information, Light in the Box. If I do not receive a response, I will assume you are not interested in my orders and will remove you from my contacts.

I am having trouble locating my recent order that I placed earlier today. I used the email addresses [redacted], [redacted], and [redacted] I paid CHF165.00 using my Visa Card, but I have multiple accounts with different passwords, which is causing difficulty in finding my purchase. On April 24th, I also ordered the same Rosa powdered Long Dress and a Rist change for CHF203.50. While the payment was processed, the order did not go through. I kindly ask for assistance in locating the dress order and refunding the CHF203.50 back to my Visa account. Thank you.

Hace varios días ordené la blusa verde con botones blancos en talla XL y solicité que fuera enviada a la dirección de entrega de Anne van de Woestijne en la Calle Salvador Espriu 89 7º 1ª - [redacted] Barcelona. No pude realizar el pago en el momento de la compra, pero unos días después pagué con mi tarjeta VISA que termina en [redacted], ya que la encontré en casa. Por lo tanto, el pedido está realizado y pagado. Me gustaría que se tomaran medidas al respecto. Gracias.

Hello, my email address is [redacted] I am confused because I believe I have an account with you, but I forgot the password for this email address. In my mobile app, I see my account, but my order has never appeared. However, my bank charged me on April 25, [redacted], with a Visa credit transaction ending in [redacted] for [redacted].77 Mexican pesos. I was waiting for an email regarding my order, but I received nothing. Therefore, please refund my money. Looking forward to hearing from you. Thank you.

Hello, I would like to inquire about the status of my recent orders. 1st order #[redacted]1 - I was informed that one item was out of stock and a refund is in progress. I ordered (2) t-shirts and (2) pair of pants but have not received information about the shipment of the other items. 2nd order #[redacted]7 - It seems to have been shipped and I expect it to arrive in early May. I enjoy using your website, but I am concerned about receiving my merchandise. While my 2nd order looks like it's on its way, I am unsure about the status of the items from my 1st order. Please update me on this matter. Thank you for your help. Best, Patti T.

Good afternoon, on April 25, [redacted], a charge of [redacted].77 Mexican pesos for Light Mini In the Box appeared in my bank account. My email is [redacted] and my name is Maria Esther Amaya Valenzuela. I opened an account, but the order never showed up. They said to wait 24 hours for an email that I still haven't received. Please refund the money to account [redacted] at Banco Imbursa.

On April 23, [redacted], I placed an order for some beach pants for men, but the order never appeared in my account. After investigating, it said to wait 24 hours, but it didn't show up. However, I was charged [redacted].77 Mexican pesos for the purchase. I've been trying to contact them with no success. In a test, I made a small purchase, and strangely enough, the item showed up in my account and was charged. I can't find the original order! I'd like to cancel it since the gift date has passed. My order never appeared in my account while the charge did, so I need a full refund.

Hello, I purchased three dresses from your store back in March this year. Unfortunately, I fell ill and ended up in the hospital. Upon my return, I found that my package had arrived, but a neighbor had kindly brought it in, misplacing the invoice in the process. I am pleased with the dresses, but one turned out to be too small. I would like to exchange it for a larger size, but I am unsure how to specify which one. If I send it back, could you please exchange it for the same dress in two sizes larger? Additionally, I would appreciate it if you could provide instructions on how to initiate the return process. Thank you.

I considered making a purchase from your company, but after noticing the glorification of Donald Trump in many of your products, along with disrespectful depictions of Joseph Biden and Democrats like me, I was deterred. Any business that aligns itself with someone who has posed a threat to democracy in America will not receive my support. It's disappointing as I was eyeing some appealing t-shirts on your site, but upon seeing your anti-democratic stance and encountering extremely negative customer feedback, I have reconsidered. Best of luck with your controversial stance on patriotism!

Dear Help Desk, I received the delivery from you on Apr. 29, and immediately requested a Return Label to return the item. While I like the style, it is unfortunately too small for me. Prior to ordering, I carefully reviewed the size information table you provided. However, upon inspection, the actual sizes of the waist and hips are smaller than indicated in the information provided. Kindly send me a "Product Return Form" via email so I can return the item and receive a full refund promptly. Thank you in advance for your assistance in addressing this matter. Best Regards, Jay Shin

Sehr geehrte Damen und Herren, wir haben kürzlich bei Light in the Box einen Hosenanzug bestellt, der verschiedene Verarbeitungsmängel aufweist. Wir möchten den Anzug gerne zurücksenden, sind jedoch nicht bereit, die Rücksendekosten in Höhe von 44 Euro zu tragen. Obwohl wir bereits mehrere Tickets eingereicht haben, haben wir seit 48 Stunden keine Antwort von Light in the Box erhalten. Wir würden uns freuen, wenn Sie uns in dieser Angelegenheit weiterhelfen könnten. Vielen Dank für Ihre Unterstützung. Mit freundlichen Grüßen, Nadine G.

I purchased a baby boy doll, but to my surprise, it is actually gender-neutral despite its boy outfit. The hair appears unnaturally implanted, giving the doll an artificial look. My seven-year-old goddaughter won't be pleased with it. Additionally, there is a baby bottle included, although the doll cannot drink from it. I wish to return it and seek guidance on the return process and associated costs. Kind regards, Lydia.

I purchased two jumpers online about 2-3 weeks ago. They arrived last week, but they are too big. I tried to track my order status on the website, but I cannot find it anywhere. I realized I had previously ordered from this site and registered an email and password, but this order is untraceable online, hindering my ability to initiate a return for a refund promptly. I frequently shop online and encounter challenges with returns. I am eager to resolve this issue, and I urge someone to reach out to me soon. The order was placed under the name Ms. R. Lohur. You can contact me at [redacted]2 or via email at [redacted] or [redacted] I appreciate your prompt attention. Thank you. R. Lohur

I recently purchased multiple dresses in two sizes to decide on an outfit for my son's wedding. However, I will only be keeping one dress from the order. Some items received were not what I originally selected, and none were custom-made. I need assistance in returning the unwanted items. Can someone provide me with the customer service phone number so I can speak with a representative promptly? Thank you. - Audrey L.