Light In The Box Customer Service Issues

I placed an order for a dress from LightInTheBox on Saturday, May 6th, but I have not received any confirmation yet. The amount of £34.88 has been deducted from my account but is still pending. My bank advised me to contact the merchant, but I am struggling to find any customer service contact information as my order is not showing in the app. Unfortunately, I cannot access the customer service link without an order. This is my first time ordering from LightInTheBox, and this experience is making me regret it. I need the dress within a week.

I ordered a black/dark grey suit for my son on Saturday, May 6th, opting for expedited shipping. However, I have noticed that my order is still not being processed, and I have learned that processing alone can take up to a week, which will not meet my needs as my son's senior ball is on May 20th. Hence, I paid for quick delivery. Please cancel my order. Order is under: T. Guevara [redacted]

I purchased several items, including my favorite green suit which was sold at a discounted price. The total cost was $59. In addition to the suit, I bought key fobs that beep to locate them and a rat sticky trap. These purchases were made in two separate transactions on April 30th. While I have multiple accounts and I'm unsure which one was charged, the payments show on my phone and bank statement as paid to you. I also made a third purchase on the 11th, which is still being processed even though I made the purchase before this latest one. I have confirmation numbers for all three transactions.

Dear Sirs, I am reaching out regarding my order number [redacted][redacted], ([redacted]9), as I have not yet received it. My name is Barbara Stenzel, and I placed this order on April 28th with the expected delivery date of May 6th. I am concerned about the delay and would appreciate it if you could provide me with an updated delivery date. I hope the items will be delivered soon as I am eager to receive them. Could you please send me an email with the confirmed delivery date? Thank you for your attention to this matter. Sincerely, Barbara Stenzel

I live in Mexico and ordered a dress online on April 2 to be delivered to my sister's address in Memphis at [redacted] Highland Park Place, Memphis, TN [redacted]. The dress arrived on April 11. Upon trying it on Sunday, May 7, it didn't fit. I am in Memphis until early Friday morning, May 12, and need to return the dress as soon as possible. However, the return instructions are confusing, and I am awaiting a response from Customer Service who is currently reviewing the issue. I have 2 days left to send it back from Memphis before I head to Washington, DC. Unfortunately, I have not received the return address details, and no working phone number is available for contact.

Unfortunately, the Bolero I ordered for my wedding arrived late. I am extremely disappointed with the return policy. Despite the item not arriving on time, I am being pressured to keep it by only offering a 10% coupon for a future purchase. The return process involves a hefty fee, estimated to be between $10.00 and $40. This fee could potentially exceed the cost of the item itself. I will visit the post office to ascertain the return shipping cost. If it turns out to be exorbitant, I will have no choice but to keep the item I no longer need. This situation feels unfair and deceitful to me. I am dissatisfied with the service. Thank you, Gilda R.

The Bolero I ordered arrived after the wedding, disappointing me. I am not satisfied with the return policy as I am being compelled to keep an item I no longer need by offering only a 10% coupon for a future purchase. The policy feels restrictive, holding me hostage. Upon attempting to send it back, I would incur a considerable fee ranging from $10.00 to $40, potentially exceeding the item's value. I plan to bring the item to the post office to ascertain the return cost. If it proves to be unreasonably high, I will regretfully have to keep the unwanted item. This situation appears misleading and unfair to me. I encountered difficulties when trying to submit the return. My experience has left me very dissatisfied. Sincerely, Gilda Ruoff

Hola, realicé la compra de 3 productos (2 vestidos y 1 blusa). Lamentablemente, el pedido llegó tarde, ya no me fue útil para el evento que tenía planeado, a pesar de haber pagado por el envío express. Tuve que adquirir ropa adicional. Además, el pedido llegó varios días después y me estaban cobrando una cantidad excesiva por concepto de permisos de importación, cosa que no fue informada al momento de la compra. Considero que esto es abusivo, por lo tanto, rechazo el pedido. El número de mi pedido es el [redacted]8.

I recently purchased three pairs of overalls from Light In The Box and I am disappointed with my experience. The sizing was unclear, and the size Large I ordered turned out to be overly large. Moreover, the fabric content listed on the website did not match what was actually in the garments. One item was stated as [redacted]% cotton but turned out to be cheap polyester. Another supposed to be linen was 65% cotton and 35% polyester, but it was also all polyester. The last pair was simply too big. Attempting to initiate a return proved to be frustrating as I encountered issues submitting the form after completing it. This experience has left me feeling regretful about choosing to shop with this company and I will not be making any future purchases from them.

I ordered a long black natural hair wig, but what I received was a very short brown one instead. I've tried contacting customer support through the website, but it says there are no requests. I haven't even received an email confirming my purchase. I need to speak to customer service in the Emirates as soon as possible to arrange a return, refund, or exchange for the correct wig. The shipment with CNB[redacted]3 came from FIRST FLIGHT.

I purchased two jumpers online on April 15, [redacted], nearing one month since the order. I'm worried I won't be able to return the items for a refund. The goods arrived last week, and they are too big. When I visited the website to process a return, I couldn't find my order under the 'shipped' section. I realized I had previously ordered using the same site, but this time I cannot track the order to register a return. This has caused me a lot of stress as I urgently need a refund. I am a regular online shopper and have never encountered such difficulty with returns. I need assistance as soon as possible. The order is under the name Ms. Raakhee L., and my contact email is: [redacted] I have been unable to reach anyone, and I am frustrated by the inability to return the sweaters. I tried to submit a support ticket on Light in the Box website, but my last order is not visible. Please help me with this issue as I am regretting my decision to shop on this website. Thank you.

Dear Customer Service, I am writing to address an issue with an order I recently received. I purchased two jumpers online and made a payment via Paypal on April 15. Upon arrival, I found the jumpers to be too big and would like to return them. They are still unworn and in their original packaging. However, when I tried to follow the return process on your website, I could not locate my order. I recently reset my login details, but this seems to have caused a problem with tracking my order. I have attached a screenshot of the Paypal payment as proof of purchase. I am unable to find my order on the website to initiate a return. This situation has been extremely frustrating and stressful for me, as I urgently need a refund. I have shopped online regularly and never encountered such difficulty with a return process. Could someone please urgently contact me to assist with processing the refund? The order was placed under my name, Ms. Raakhee Lohur. You can reach me at [redacted] or [redacted] I have tried contacting support on the website but my order does not appear. I hope to hear back from you soon to resolve this matter promptly. Thank you, Ms. Raakhee Lohur

Hello, My aunt placed an order number [redacted][redacted] for a total of 60.34 euros. I was the one who paid for the order. We noticed that an item worth 17.99 euros has been canceled, even though it is still listed in your catalog and not marked as out of stock. It is disappointing that we won't receive this item, and we would like to know how we will be refunded for it. I also placed an order on my account [redacted][redacted] for which I was supposed to be refunded the 6 euros for shipping, as it was my first order. On May 10th, I received a refund of 15.40 euros, which does not match either my initial request or the second one. I would like some explanations and for these issues to be resolved promptly, as I must say that we are feeling uneasy about shopping with you. Best regards.

I made an order approximately 2 weeks ago, expecting it to arrive by May 10th. Today is my senior prom, but sadly, my dress has been delayed and hasn't arrived. This is disheartening for me as it's my first prom, and this year was my final chance to attend. I plan to attend my friend's prom on May 16th instead, but now the shipping information indicates my order will arrive between May 18th to 22nd. I'm looking for clarification on the status of my delivery as I feel let down by this experience.

I ordered a long black natural hair wig, but what arrived was a very short brown hair wig, completely different from what I expected. I attempted to contact customer support on the website, but it seems my requests are not going through. Additionally, I have not received any email confirmation about the receipt of the order. I need to get in touch with Emirates customer service promptly as I want to return the incorrect order for a refund or exchange it for the right item. The shipment details are CNB[redacted]3 and it was delivered by FIRST FLIGHT.

Hello, I received my order No: [redacted][redacted]. None of the items match my request. The leggings are too small, the long dress is not the right color with awful fabric, the measurements are off, and the two-piece bikini doesn't fit properly even though I followed the indicated measurements. The total for the order is 54.28 euros. All 3 items have been unpacked and put back in their plastic bags in very good condition. Despite my attempts to obtain a return label, I was NEVER able to print it. Could you please be kind enough to send me a copy of this return document via email? I would like this issue resolved quickly as I will need to leave soon. I am requesting a full refund of 54.28 euros. Thank you in advance, and I look forward to a favorable response from you. Best regards, Madame Charneux.

Hello, I have my grandson's graduation on Friday the 19th. Is it possible for me to receive it by tomorrow so I can have it ready for that day? Also, if I'm not at gate 20A, you can leave it at gate 12A. Thank you very much for your help. - Concepcion Gonzalez. Today I received this notice and that's why I decided to follow up: I send my thanks again, hopefully everything goes well! Order Update Number: [redacted][redacted] Dear leyenda10, NOTE: Please be reminded that the status of your order was updated on May 17, [redacted] at 07:43 (GMT Time). Once you receive this email, there might be a new update on the progress of this order. You can check the latest progress on the Lightinthebox App. ITEM DETAILS Packaging in progress Women's Rainbow T-Shirt Color Block Short Sleeve Daily Weekend Basic Round Neck Regular Abstract Geometric Pattern Paint S Color: Rainbow Size: 2XL x1

I ordered a dress in March this year, but it was longer than the picture displayed. I returned it to China, costing me $28, which I find excessive. However, I have not received any updates since then. I followed the return instructions properly, but it's been two months without any communication. I tried contacting your customer service three times but received no response. I would appreciate it if you could provide me with your phone number so I can resolve this issue directly. Thank you. Yvonne_W from [redacted]

I have been on the phone for over 45 minutes trying to get a refund for a false package I received. I ordered stair treads for my dog, but only received two pieces. The refund offered was only 60 cents for a $15 order. Additionally, I was charged a dollar to ask a question, which later went up to $5 for an online chat. This experience has been frustrating, as I order from this company frequently. I am considering contacting the BBB because of this issue.

I am extremely frustrated. My wife, B.D. from Pouyloubrin, France, ordered a pendant light fixture for about [redacted] euros (excluding the 50 euros of customs duties), but the package arrived without any assembly instructions. The only included document suggested seeking professional help for assembly. Not only is this a safety hazard, but there are no electrical instructions or wiring diagrams provided. I am even unsure if the micro-screws provided are suitable for attaching it to the ceiling. This is a complete failure. Please take action on this matter. The product is described as a 45 cm pendant lantern design chandelier in metal sputnik style with modern Nordic finishes.