Light In The Box Customer Service Issues

Sehr geehrte Damen und Herren, Mein Name ist Sabine S., und meine E-Mail lautet [redacted] Leider wurde mein Paket mit der Nummer [redacted][redacted] nicht zugestellt, da es angeblich verweigert wurde, obwohl ich zum Zeitpunkt der Zustellung nicht zuhause war. Nach einem Gespräch mit dem Zusteller wurde das Paket an den Versender zurückgeschickt. Ich bitte daher dringend um erneute Zustellung, da ich die Ware dringend benötige und für den Expressversand bezahlt habe. Bitte informieren Sie mich über den weiteren Verlauf. Mit freundlichen Grüßen, Sabine S.

I recently purchased four items from your website. However, I accidentally ordered one item twice, which was not clearly indicated during the purchase process. Additionally, two of the items did not fit and were made of synthetic fabrics that were not specified on the site. I received the order yesterday and I would like to return it immediately. Unfortunately, the return process on the app was very confusing and I was unable to proceed. I simply need the correct return address as soon as possible. I have had a negative experience with this company and wish to sever all ties with it. As a journalist with a podcast, I am prepared to speak out and even seek legal counsel if necessary because I strongly dislike being taken advantage of.

I am unhappy with three of the items in my order, as one was mistakenly duplicated without showing at checkout. I am frustrated by the lack of a receipt and return shipping address. Despite downloading the app, I found no assistance. Please provide the return shipping address promptly. If I do not receive it within five days, I expect not to be penalized for the delay in the return process. I had a negative experience trying to contact customer service through the form. As a journalist with a podcast and a substantial following, I will share my experience with your poor customer service if this matter is not resolved satisfactorily.

On April 8th, I placed an order for 10 or 11 items, hoping to update the shipping address from an old one associated with my daughter. I followed the steps online to change the shipping address for each item, but I want to ensure it was done correctly. My name is Sandy Carpenter, and my accurate address is 25 O'Tara Woods Dr, Newnan, GA, [redacted]. You can reach me at [redacted] or via email at [redacted] Due to my disability, I don't have the order number on hand, but the incorrect address is Kolb St. Please inform me if you can intercept the order on time. Thank you in advance, Sandy Carpenter.

Hello, a few days ago I was searching for corduroy pants to purchase when I came across your "Men's Corduroy Pants Pockets" which I really liked. I was about to place an order for a pair (and even downloaded your app). However, when I checked again recently, I couldn't find them on your site. I'm wondering if they will be restocked soon if they are out of stock. Alternatively, could you let me know where I can find them? I appreciate your help. Sincerely, D.Z.

I haven't received the password email from you. I'm having trouble communicating because my keyboard isn't appearing. I've attempted to return this item multiple times over the past two days. I spoke with your technician who said they would follow up with me, but I haven't received any further communication. I really like your clothing and would like to order more, but if getting a refund is this difficult, I won't be making any additional purchases. Please help me resolve this issue. Phone: [redacted]

I need assistance and prefer to speak with a customer service representative instead of an automated system due to frequent timeouts. My reference number is SWECN[redacted]3YQ. I received a damaged package on Tuesday, the box was badly bent, and the product inside was creased. The item, when unrolled, had stretched fabric and a crease roughly midway. The postal office provided a contact number, 1-[redacted], advising me to request that an issue be raised regarding the delivery. They mentioned that the delivery photo on my doorstep displays the package's bend, but unfortunately, I cannot receive a copy of it. I am hoping to speak with someone about this matter promptly. Best Regards, Peter.

Good afternoon, I have just received my order, but I find it oddly packaged and crumpled in a bag. It does not appear neatly folded and seems like a returned item. The order number is [redacted]. Could you please check on this? I would like to know how you will address this. I have to iron it now and I hope that the fabric (synthetic) can withstand it. This is my first time ordering from you, but it has not been a good experience. Is there any possibility of a goodwill gesture/discount? Regards, Nelleke

I received an item I'd like to return today that I ordered on 03/28/[redacted] with Order Number [redacted][redacted]. I'm having trouble logging in with my email and password. The system says it's wrong and I'm not receiving the code in my email. I'm feeling concerned about this and would like a prompt response. I've not encountered this issue with other companies and find it puzzling why this process is so complicated with your company. Please address this matter quickly as I may need to escalate it further if it persists. Thank you.

Order Number: [redacted][redacted] Order Date: [redacted]-03-28 Email Address: [redacted] I have not received any communication regarding the code you mentioned sending to the provided email address. There seems to be an error in the email address as it is written in uppercase and is missing the last "t" in "blewitt." Today, I received the top and I would like to return it. Please provide me with the return instructions as there was no communication included in the package. I am disappointed with the lack of communication. Kindly respond promptly.

I recently received my purchase, but the size labeled as extra large does not match the fit. They are tighter, more like a large or medium. Upon trying one shirt, it was certainly too small. In other brands, extra large is typically comfortable and more than large enough. I would like to return them for an extra extra large or get a refund. Currently, I prefer a refund. Please provide a return label and confirm whether I will receive the correct size or a refund. I tried calling your phone number, but unfortunately, no one answered - it just kept ringing, so I had to hang up.

Hello, I would like to return the items I purchased as they do not match the description provided. I ordered a winter coat, size 3XL, but received a short coat that fits like a medium and is not suitable for winter. Similarly, the corset trainers I received were not as described and I am having difficulty initiating the return process through customer service. I have completed all the necessary steps, but I am unable to submit the return request. I am seeking assistance here before turning to PayPal for help. My main goal is to return the items for a refund or exchange, as the sizes do not align with what was advertised.

During the winter, I was away from home, and I received my Order Number [redacted][redacted] from Light in the Box in March. Unfortunately, due to living in a rural area, the package was misplaced at the local post office and I only retrieved it recently. Regrettably, the sizing of the items is too large for me. I kindly request your assistance in facilitating the return process for some of these products. I value my relationship as a loyal customer and hope to continue ordering from your company. Thank you, M. Omichinski

Hello, I recently placed an order via email number [redacted][redacted] for a total amount of [redacted].61€. I deliberately chose expedited shipping with additional shipping costs of just over 28€. As indicated on the order form, my order should be delivered within a maximum of 4 days with these shipping costs. However, after completing my payment, the delivery timeframe is much longer, between April 23rd and May 3rd. These dates do not suit me and do not align with the delivery timeframe stated for the significant shipping costs. Can you please provide an explanation for this issue, as it should not exist? Thank you for a prompt response. Geneviève A.

Good morning, I received my order two weeks ago, but all the clothing is too small despite following your size chart. I've been attempting to log in to request a return since then, but your website isn't allowing me to do so. The two order numbers are [redacted]5 and [redacted][redacted]. One item was canceled on your end, causing a delay, but I haven't received the refund for it. I only received six out of the seven items I ordered, with a total of $[redacted].00. Could you please help me with returning these items? Thank you, Marian 'Mimi' F.

Hello, I recently purchased two pairs of compression leggings from your company. They were delivered in a package labeled with the name Jane from Cedar Grove, NJ. Regrettably, the sizing chart provided was inaccurate, and both leggings are significantly too large for me. Concerned by reports labeling Jane as a possible scam company, I am hesitant to exchange the items due to the sizing issue. I am seeking a refund and am willing to return the merchandise in its original packaging. I hope you can assist me as a trustworthy and reliable source, unlike the concerns raised about Jane. Any help resolving this matter would be greatly appreciated. Thank you.

Subject: Issue with Order #[redacted]3 Hello Light in the Box Shenzhen, China, I am Frank Leeuwerke, and I recently checked on the delivery of my order using the tracking number DHL provided. It appears that my package was sent back to Shenzhen due to missing postal code digits (T3E 2K4). I kindly request a refund to my VISA ending in [redacted] as I no longer wish to receive the merchandise. Please ensure the funds are returned promptly to avoid involving my bank, Scotia Bank. I appreciate your attention to this matter and hope to shop with you in the future if resolved satisfactorily. Thank you for your cooperation. Regards, Frank Leeuwerke

Light in the Box Order # [redacted]3 I have not received my merchandise. Upon checking the tracking information with DHL, I discovered that the package was returned to Shenzhen. Due to an error in my postal code, the package was sent back to the seller. I request a refund to my VISA Credit Card ending in [redacted]. I do not wish to receive the package again. I have informed my bank and expect the refund to be processed promptly. Please refund my money as soon as possible. Thank you, Frank Leeuwerke.

My 91-year-old mother mistakenly used an old email address to place an order for some dresses on April 10. The order number for one of her orders is [redacted], and the email used was [redacted] Since she cannot receive emails, I have created an account for her at [redacted] If the package is en route to [redacted] Euclid Ave, Willoughby, Ohio, Lot [redacted], we are willing to wait for it, but we require a tracking number. Her name is Eloise Parsons. I am unsure of the second order number, but the amounts are $57.98 and $64.78. Kindly advise on how to proceed with this issue. My name is Kim Knott, and I can be reached at [redacted]. Thank you for your assistance.

I have already identified the items that do not fit due to inaccurate sizing. My return has been approved, but I haven't received the necessary forms yet. I refuse to pay for items that don't fit. Please send the return information to my email at [redacted] I have surgery scheduled for tomorrow and I need this resolved before the weekend.