Lenovo Customer Service Issues

Hello, I own a Lenovo T400 laptop. Recently, I performed a clean installation of Windows 7, but I encountered issues connecting to Wifi due to a missing adapter. Hoping to resolve the problem, I decided to update the system BIOS. However, after the BIOS update completed, my laptop restarted, and I was met with a black screen. Despite waiting for about 10 minutes and attempting multiple restarts, the screen remains unresponsive. Would anyone have any suggestions on how I can potentially recover my laptop from this situation?

I clicked on "Detect my computer," and it asked me to download and install Lenovo Service Bridge, which I did. I can see it in the Start Menu (I am using a new installation of Windows 8 with all the latest updates) and in the list of installed programs. However, when I return to Lenovo's online support pages and click on "Detect my PC" for my Lenovo G70-70, it keeps prompting me to download the LSB.exe again, even though I have already installed it numerous times.

I recently purchased a yoga pad, and it is already experiencing some unusual behavior. It randomly blacks out and the screen flashes, leaving me unable to use it until it resolves on its own after a few minutes. Additionally, ever since I updated to Windows 10, the touchpad functionality has declined, making it impossible to scroll using two fingers. Given that my yoga pad is relatively new, I am hopeful that I can receive a replacement under warranty.

I recently purchased two Lenovo Flex 3-[redacted] laptops from Costco. The first one, acquired in December [redacted], had issues being locked with a Kensington Cable Lock from Targus. The second laptop, purchased recently, is facing the same problem. It seems that Lenovo laptops may have a design flaw unless they are intended to promote Lenovo's proprietary cable locks. Where can I find a lock that fits my Lenovo laptop? If this issue cannot be resolved easily, I might have to return this laptop and consider buying a Dell instead. I can be contacted at [redacted] Thank you for your assistance. - Hans B.

I have a Lenovo z710 laptop and recently upgraded to Windows 10. However, I encountered a BSOD with the error "video tdr failure (nvlddmkm.sys)" whenever I tried to load a game. After researching online, I discovered that the issue is related to the NVIDIA graphics driver not working properly with the INTEL graphics driver post-upgrade. Despite my attempts to prioritize the NVIDIA driver and tweak settings in the control panel, I have been unsuccessful in getting both drivers to work simultaneously without crashing. Currently, I have disabled the NVIDIA driver to enable games to run smoothly using only the INTEL driver, albeit with reduced quality. Is there a way to resolve this conflict and have both graphic drivers functioning while gaming without any crashes?

I have been attempting to troubleshoot my all-in-one computer's power issue for the past few days. Despite changing outlets and unplugging the device multiple times, I am faced with a frustrating situation. The computer sporadically powers on but mostly presents a black screen with a flashing light resembling a battery icon on the exterior. This anomaly, not visible on the actual screen, is causing concern as I heavily rely on the computer for photo editing tasks. Any assistance on resolving this matter promptly would be greatly appreciated.

I purchased a Moto Z2 Force from a T-MOBILE store in mid-March and have been experiencing issues with my USB-C to 3.5mm headphone adapter. Firstly, there are instances where the sound continues to come from the phone's speaker even when the headphones are plugged in. Additionally, when the sound does transfer to the headphones, it often only plays through one ear. In some cases, there is a buzzing noise in the background that fluctuates. I have tried different headphones, adapters (including the one provided with the phone), and various sound applications, yet the problem persists. I believe the issue lies with the port and would like to know how I can resolve this matter.

I recently purchased a Lenovo Ideapad [redacted] to replace my old laptop, but I've been facing several issues with it. Despite some nice features, the odd placement of the shift and enter keys made it difficult to use. Some letter keys have stopped working, and the space bar only works in a small center area, making typing a frustratingly slow process. Considering I rely on a computer for work daily, the laptop has become intolerable to use. The problems have surfaced much quicker than with any of my previous laptops, forcing me to consider replacing it sooner than expected. Although the salesman spoke highly of this product, I wouldn't recommend it to anyone based on my experience.

I recently bought a Lenovo ideapad [redacted] after using laptops from various brands. While it has nice features, I've encountered difficulties. Learning the unusual placement of the shift and enter keys was a challenge. Soon after, some letter keys and eventually the space bar malfunctioned, making the laptop unbearable to use. Typing has become tedious due to these issues. Despite owning it for a short period compared to my previous laptops, the problems have forced me to consider replacing it, though it is not financially ideal at the moment. Since I rely on a computer for work daily, I am in a tough spot. Although the salesperson praised this product, I would not recommend it to anyone. I hope Lenovo will address these issues promptly and fairly.

I own a G50 Lenovo Laptop and suspect it has a virus. I never set a password, but now I can't access my computer. I need to get into safe mode to install virus protection. Unfortunately, I can't open my computer in any mode currently. I followed Google's instructions for safe mode, but they didn't work for me. Please assist me. My name is Jeanne French, and you can reach me at my email, [redacted] Thank you for your help.

Good morning. I have some issues to discuss with you. 1st issue On May 19, [redacted], I bought your IDEAPAD [redacted]-15ABR from EURONICS (Serial Number: PF0S8RZ6). From May until now, it has unexpectedly shut down twice. I tried to diagnose the problem through your website, which evidently did not work as it did not provide any final results (neither positive nor negative). I always downloaded the 'Lenovo Solution Center' software from your site, which, when run twice, gave me the following final results: W1KAPXFTN-KRBRSB and W1PPA4FQB-EJXJH6, both indicating issues with the MOTHERBOARD with a notice to open a hardware replacement ticket. I cannot find anywhere on the website the procedure to open a ticket. Can you help me?

After a month of purchasing the Lenovo Zuk Z1 phone, I encountered several issues such as automatic shutdown, heating problems, and both SIM cards not responding. I took the device to the Lenovo service center in Sector 10, Noida. They kept my phone for 1.5 months, then informed me to collect it as their service center permanently closed without fixing the device. Due to a busy schedule, I left the unrepaired phone for 7 months. Finally, I visited the Lenovo service center in Bhopal, my hometown, where they discovered incorrect components and internal damage caused by the previous service center. Despite the phone still being under warranty, they declined to repair it. Can anyone offer advice on the next steps to take in this situation?

I sent my product for repair to Flextronics in Memphis, Tennessee about a month ago, and I have not received any feedback, notifications, or updates on the repair status of the product so far. After being told repairs take nine business days, the process has exceeded that timeframe. Despite contacting customer service, I have not received satisfactory assistance. The service is slow, and agents have promised updates within 24 to 48 hours, none of which have materialized. The lack of clear communication and delays have been frustrating, and I am concerned that my concerns are not being addressed promptly. I urgently need my product back and seek clarity on the reasons for the prolonged repair process.

I bought a Lenovo Ideapad [redacted] on October 6, [redacted]. Recently, the number keys on the keyboard stopped working. I took it to a repair shop, and they said I needed a new keyboard. I find it hard to believe that it failed in less than two years. I've owned computers before and never had this issue. I rarely use the number keys. I ended up paying $[redacted] for labor and parts. The repair technician thinks it was a faulty product. - Sandy

I am having trouble with my Lenovo [redacted]-151KB (type 81 DE) Ideapad laptop with Serial Number PF19DRG5. This morning, when I tried to open Outlook 16, a message popped up saying it was in use by another program. After restarting the computer, the screen went black when I tried to open Outlook again. Despite shutting down, the Open light stayed on, and now the computer is unresponsive. I need help to get it working again. I am currently using my wife's computer to send this message. The laptop is under warranty, with [redacted] days left as of August 15, and I purchased it recently from Best Buy. Please assist me with resolving this issue.

Hello, I created a service request for my Lenovo laptop (ticket number 406P2N4) and sent it to the depot for repair due to boot issues caused by the computer not detecting the hard drive. Despite being in a dry environment, the depot claimed the laptop had water damage and suggested replacing the logic board for nearly $[redacted], a cost not covered by the warranty. After replacing the logic board, the laptop returned with the same problems. As a result, I initiated another service request (ticket number 406TCTV) to address the recurring issues. The situation has caused frustration and work delays. I am now questioning the previous repair and hoping for a refund considering the misdiagnosis and failed repair.

I submitted my tablet for repair on August 11th. Despite receiving it and starting repairs on the 20th, I haven't received any email updates since then. After multiple unsuccessful calls, agents promised to contact the repair team to reach me, but no one has responded. Today, I spoke with another agent who assured me he would handle the situation. I requested a supervisor around 11:15 a.m., they mentioned a supervisor would expedite the process and contact me, but I'm still waiting for a call or email. I am frustrated by the lack of communication and service. Two weeks have passed, and I am considering requesting a refund for the inconvenience. If repairing my tablet is challenging, could a replacement be sent instead? Thank you for addressing this matter. Sincerely, Marion

I took my laptop to Hi-Tech Solutions in Trivandrum, an authorized Lenovo support center as advised. I handed it over on 01/09/[redacted] and received it back on 15/09/[redacted]. After a 15-day checkup, they informed me that my laptop is not covered under warranty. They could have easily determined this by checking the serial number prior to the detailed inspection. Despite being within my warranty period, they rejected the warranty claim. Initially, only the LCD and HDD were problematic, but now the HDD, keyboard, LCD, and battery are also affected. Previously, the laptop could run without the AC adapter, but now it doesn't power up at all. I am disappointed by Lenovo's poor support and concerned as my warranty is close to expiration. I reported this over 15 days ago and seek a prompt resolution to my issues.

Dear Sir, I am disappointed by the lack of action and time taken to resolve the serious issues faced by all Lenovo K8 Plus users post the Oreo update. The camera problem persists, especially with the front camera turning black when taking snapshots. Despite multiple complaints to customer care and following their instructions to reset the phone, the issue remains unresolved. Upon visiting the service center, I was informed that the update may cause additional problems with the proximity sensor. I seek a proper solution and not a device returned with more complications. The lack of knowledge and understanding displayed by your engineers and executives is concerning. I urge for a refund, exchange for a device without these issues, or a speedy resolution. Refrain from suggesting to uninstall popular apps like Instagram, as it is unacceptable for a phone to face such limitations. I hope for a prompt and satisfactory resolution to this ongoing problem before my warranty expires. Thank you, Ravi O.

I purchased a Lenovo Ideapad [redacted]-15IKB laptop on 4/9/[redacted], and immediately noticed that it loses battery power even when powered off. The battery drains from 80% to 60% or 70% after leaving it for hours or days off. Returning it to Compu Me, the store where I bought it, resulted in them changing the battery, but the issue persisted. After several attempts and component replacements, including the motherboard and screen, the problem remains unresolved. This ongoing situation is frustrating considering the significant amount paid for the laptop, and it's affecting my trust in Lenovo as a brand. I believe I am entitled to a new laptop without any defects. I seek resolution by exchanging my current defective Lenovo laptop for a new one. The laptop's serial number is [redacted]73.