Kiwi.com Customer Service Issues

Hello, I wanted to share my experience with you all. I recently made a reservation using the number [redacted]75 for a trip from Mykonos to Ibiza from 6.06 to 11.06. I opted for an extra luggage service for €[redacted]. However, I received an email today stating that the luggage service will not be available, and I will be refunded. The issue is I used a one-time prepaid card, and refunds can't be processed back to it. I am unsure how I will receive my refund. Additionally, I paid €[redacted] for the luggage service but only received a refund of €71. I would appreciate it if someone could explain where the remaining amount has gone.

I am inquiring about my booking with the reference number [redacted]75. During my trip from 06.06 till 10.06 from Mykonos to Ibiza, I had added an extra luggage option for which I paid €[redacted]. Today morning, I received an email notifying me that the service cannot be provided, and I will be receiving a refund. I used a Revolut account with a prepaid card that can only be used once, so it's important to find an alternate way to process the refund. A follow-up message mentioned the refund amount will be €71. I am puzzled by this significant difference as the extra luggage service actually cost me €[redacted].

I purchased two tickets, but one got canceled. Your company advised me to cancel both tickets, yet I only received a refund for one trip. I was told I might not get refunded for the second trip. This creates an issue as I was supposed to use the non-canceled ticket. I followed your advice to buy new tickets, but now I expect a refund for both trips, not just one.

Transaction ID: 69C[redacted][redacted] Amount: $[redacted].94 I purchased tickets for the Greek islands on 22.4.23, but mistakenly provided the wrong email address. Despite numerous attempts to correct this via the instructions provided, I have been unsuccessful. Due to my inability to rectify the email address issue and reach out to you, I decided to file a claim through PayPal. Meanwhile, I procured tickets from another provider to substitute the ones I am unable to access. I have asked PayPal to mediate, explaining that while I might have received the tickets, I cannot retrieve them due to the incorrect email address. Considering that I have made several unsuccessful attempts to correct the error, already purchased replacement tickets, and notified you promptly to resell the original tickets, I find it disheartening that you insist on capitalizing on my mistake, particularly in challenging financial times. I urge you to acknowledge this oversight and refund me the amount. If you were in a similar situation, you would likely wish for a fair resolution. Kindly demonstrate integrity by refunding the money as I promptly notified you after realizing my error.

Dear Sir/Madam, On September 20th, I purchased a ticket from Santander to Barcelona through your website. Ryanair has decided to refund me due to missing the flight for important personal reasons. They have refunded the money to your account, as you were the third party involved. I have provided my bank details for the refund: Recipient: Marijan Šelendić IBAN: HR[redacted][redacted]31 SWIFT/BIC: ESBCHR22 Please confirm the receipt of this email and the refund process. I am eager for a prompt resolution as this issue has dragged on for an extended period, and it is concerning not receiving a refund promptly. Best regards, Marijan Šelendić

Hello, I am inquiring about our flight tour scheduled for July 3rd. We received an email informing us that the original flight has been cancelled and rescheduled 96 hours later. We would like to request compensation as we have made arrangements, including booking a hotel in Croatia starting July 3rd, based on our original flight. A 96-hour delay in Poland is not feasible for us as we did not opt for a guaranteed non-stop flight due to budget constraints. We hope for a refund to book an alternative flight ensuring our timely arrival in Croatia on July 3rd. Thank you, Torje

Dear Customer Support, I am reaching out regarding a ticket I purchased from Kiwi.com. Unfortunately, I made an error in my email address, causing me to not receive my e-ticket. I opted not to create an account and proceeded as a guest, which is why I am unsure how to access my ticket now. I am willing to provide all necessary personal information and the phone number I used during the ticket purchase process if that would help in retrieving my e-ticket. I appreciate your prompt assistance in resolving this matter. Best regards, Nelli

On March 31st, we took a flight from Charleroi to Milan with reservation number ID3ZFS. We were unable to check in online, resulting in a charge of [redacted] euros at the airport check-in counter in Charleroi. Initially, the booking was confirmed to my daughter's email address, [redacted], but due to technical issues, I contacted customer service to update it to my email address, [redacted] Surprisingly, when we inquired at the Charleroi airport, they mentioned the email on file was [redacted], which I confirmed was not the correct email despite providing the correct spelling during the update. This discrepancy has made it challenging for me to utilize the refund option as the trip details do not reflect on my email account.

Reservation Number: QHMKYW Hello, I purchased a ticket from Kiwi.com for a flight from Düsseldorf to Oslo. Unfortunately, at the airport, I encountered technical issues while trying to check in. Despite seeking assistance from the SAS staff, there was no one available, causing me to miss my flight. I had to purchase a new ticket for the same evening. I am now seeking a refund for the canceled ticket. SAS has directed me to contact Kiwi.com for the refund process. Your help in resolving this matter would be greatly appreciated. Thank you, Misha I.

I booked a flexible reservation to have the option to change my flight, but upon checking, I noticed it was a standard booking instead of the flexible one I paid for. Additionally, I paid for extra baggage, but at the airport, I had to settle the payment again as it was not included. The same situation happened with my carry-on baggage on the next flight. During my initial flight with this airline, they unexpectedly canceled my return ticket and refused to provide me with a cancellation confirmation, resulting in its loss.

I've been attempting to contact customer service through phone and online chat within the last few days to make a special request regarding my upcoming flight reservation. Due to sudden illness, I must ask for a change to my departure date to either late tomorrow night, 5/26, or the following morning, 5/27. Flying while unwell is not advisable for my health and the well-being of others. Despite my efforts to resolve this issue, I haven't made progress. I rarely fall ill, and this unexpected situation is causing me frustration as it impacts my much-awaited 20-day trip, my first in a long time. I hope to find a resolution soon to grant me the rest I desperately require before embarking on my journey.

Dear Sir/Madam, I have been experiencing this issue for over a year now. My name is Lilibeth I. Rites. I have booked a flight with Etihad Airways and Philippine Airlines through Kiwi.com, with Booking Number [redacted]66. I was refunded €[redacted].34, but it can only be used for rebooking. I am no longer working in Dammam, Saudi Arabia, as I have retired. I kindly request your assistance in resolving this matter. I have sent an email to cs legal.kiwi.com with the necessary documents for my hospitalization. My employer's name is Ibrahim R. Alsaleeh and you can contact me at [redacted]. I used my employer's ATM debit card for the payment. Thank you for your attention to this matter.

I used Kayak.com to book a flight for my husband, Eric S. R., from Philadelphia (PHL) to Charlotte, NC (CLT) departing on June 9, [redacted], and returning on June 11, [redacted], both with Frontier Airlines. Eric did not receive the confirmation email but only a text stating the email bounced, providing booking number [redacted]49. When contacting Frontier, they confirmed his reservation but declined to provide the confirmation number or flight details for security reasons. How can I help Eric check in and confirm his flight details?

I made a reservation for my husband, E.S. Raymond, on kayak.com using his credit card for a flight from PHL to CLT on June 9, [redacted], and a return flight on June 11, [redacted], both with Frontier Airlines. We didn't receive a confirmation email due to internet issues, only a text from kiwi.com with a booking number. Although Frontier Airlines shows a matching reservation under Eric's name but with a different card, they won't disclose the confirmation code for security reasons. When contacting Frontier, they advised reaching out to our travel agency, kayak.com, to obtain the associated email or phone number linked to the reservation. Unfortunately, I'm unable to speak with someone from kiwi.com directly.

I booked a flight and added two checked bags to my ticket. However, within 24 hours of my flight, the app indicated it couldn't add the bags, and I would be refunded for them. Now, I am without the bags on my flight, unable to add them due to time constraints, and will incur additional costs at the airport for checking them in person. I am seeking reimbursement for the extra fees I will have to pay at the airport or the opportunity to re-add them to my ticket online. I received no prior warning of any issues with adding my bags, leaving me scrambling to resolve this matter.

I have a booking from Riyadh to Budapest, and I recently discovered that a part of my trip has been canceled. I tried to explore alternative options online but instead received a trip cancellation notification. All I want are different flight choices; I do not wish to cancel my trip. Unfortunately, the chat service has been less than helpful, and I am stuck with automated and confusing responses. My booking number is [redacted]. I urgently require assistance, as I find this situation very disappointing and unclear.

Hello, I purchased two flights through Kiwi for December 17 and 18, but they were rescheduled, prompting me to cancel them. I contacted Air Century and arranged for the cancellations with the assurance of a refund for the unused portion. However, I have yet to receive the refund. Air Century indicates that Kiwi is responsible for processing the refund. After waiting for five months, Air Century has now informed Kiwi about my situation. I kindly request a refund or credit for the two flights scheduled for Juanita Marte Novas on December 17 and for myself, Lissy Ventura, on December 18. I frequently travel between Miami and Santo Domingo. Thank you for your attention to this matter.

Subject: Re: Booking [redacted]82 - Non-Refundable Trip Hello, I regret to inform you that a portion of your trip is non-refundable. I would like to address the inconveniences you have faced. Our team strives to resolve any issues promptly. I understand the frustration caused by the flight cancellations, resulting in extra expenses and extended travel time. It is indeed disappointing when travel plans are disrupted, particularly when finances are tight. Rest assured, I have noted your concerns and will ensure they are shared with the relevant department. Your feedback is valuable as we aim to enhance our services. Should you have any further queries or require assistance, please do not hesitate to contact us. Thank you for your understanding and patience throughout this matter. Best regards.

We had a flight reservation with Kiwi on ITA Airways from Rome to Bologna, then with Ryanair from Bologna to Corfu, Greece. Unfortunately, our Rome to Bologna flight was rescheduled 24 hours earlier, leading to the cancellation of our Airbnb booking with no full refund. Consequently, we had to book a last-minute overpriced hotel. Upon arrival in Bologna, we discovered that our onward flight to Corfu had been canceled. I am seeking compensation and assistance with rebooking the flight.

I need assistance. I accidentally booked a return flight for 5:30 PM on 6/13 instead of 5:30 PM on 6/12. I sacrificed a lot to afford this ticket, choosing the cheapest option. My mother, with terminal cancer, is celebrating her birthday in Virginia this weekend, and I wanted to visit her. Changing the flight or purchasing a new ticket is beyond my financial capabilities. Missing work on 6/13 is also not an option as I work as a nanny. Any help would be greatly appreciated.