Kiwi.com Customer Service Issues

Dear Support, I found a website called cestujsbenefity.cz where I can convert my Sodexo points into vouchers. When trying to purchase a Kiwi voucher, there is a mandatory accommodation voucher that needs booking. The accommodation options are only available in the Czech Republic, but I plan to travel outside the country. I am willing to purchase the accommodation, but I am unsure if I must use this mandatory accommodation voucher along with the Kiwi voucher. Thank you for your assistance. Best regards, Jigar

Hello, I am Madina Guliyeva (C[redacted]5) and I recently made a booking for a ticket to Baku with the booking number [redacted] [redacted] [redacted] and carrier reservation numbers TISV3A for Brussels to Budapest and DN81VB for Budapest to Baku via your website on December 20th. Regrettably, I mistakenly entered the wrong birth year during the booking process. I have already submitted a request to correct this error. Kindly update me on the status of the correction or let me know if it will not affect my travel arrangements. Thank you.

Hello, my name is Vera V. from Guatemala. I've been trying to reach out to an assistant regarding a reservation I made on your website. Unfortunately, I haven't received an email with the confirmation number for my upcoming travel plans. On December 8th, I purchased a ticket from Guatemala to Miami for January 5th. The only communication I received was a text with the number [redacted]32, stating that an email couldn't be sent to me, despite having the correct address. I am in need of my boarding pass and all necessary travel information. Your assistance in this matter would be greatly appreciated. Thank you.

My flight from Kitchener/Waterloo was meant to depart at 9:00 am to Edmonton but was delayed until after 1:00 pm. Upon landing in Edmonton at 4:30 pm, I missed my connecting flight to Vancouver. Despite my efforts with multiple airlines, I couldn't find a seat to Vancouver and I am now stranded in Edmonton. Unable to make it to Vancouver on the 23rd, 24th, or 25th, I had to book a last-minute flight with Air Canada to Pearson for the 24th at full price. As I won't be able to use my return ticket to Vancouver, I am seeking advice on refunds for my situation. This has been an overwhelming experience, particularly as a senior. I'm mentally and physically drained and would appreciate your assistance. Thank you. Sincerely, D. L. Armborst

Hello, I made a flight reservation for my son in Antigua while I am in South Africa. He wasn't certain about his return date, so I opted for a ticket with a 90% refund. However, upon canceling the booking yesterday, the refund amount shown was only ZAR [redacted].86. I originally paid ZAR 32,[redacted].22 for the flight, so I expected a 90% refund. My Booking number is: [redacted]33 I would appreciate your assistance. Thank you, Carla

I submitted a request to change my surname last Wednesday. I already made the request on your website and waited a significant amount of time, but it has yet to be updated. I did not make a mistake when entering my surname on the form because my original surname is correct on your website. However, there was an error on my plane ticket which may prevent me from boarding. This is my first time booking a flight through your website, and I am disappointed with the service provided. Thank you.

I recently booked a flight with Kiwi and unfortunately, I was charged twice for a single flight. Upon arriving at the airport, my flight ended up being canceled due to weather conditions. The staff at the airport were unable to provide me with a new ticket. My confirmation number for the booking is [redacted] and it was made under the email address [redacted] I would appreciate it if you could look into this matter further. I am seeking a full refund for the duplicate charge since my flight was ultimately canceled. Thank you.

I booked a trip for December 22nd to December 31st to Sevilla, Spain with DOPPEL. Unfortunately, the flight from Munich to Sevilla with Vueling was not confirmed, and the payment of [redacted] Euros was also not processed. Please cancel this flight. The second flight from Munich to Sevilla on the 31st with Air Europa was confirmed and paid for. Since I can't fly to Sevilla twice on the 31st, please cancel the Vueling flight on December 31st at 9:00 AM.

My name is Jean Marc Ndjofang. My flight reservation number is [redacted] [redacted] [redacted]. I just received an email from KIWI.COM informing me of a carrier change that affected my travel itinerary. They have offered me options that I cannot access. Please provide me with the options here so I can react as soon as possible. With only 48 hours left until my trip, I am concerned. I need to leave the Netherlands to catch my flight at Brussels Charleroi this Saturday, December 31, [redacted]. It is urgent for me to know what to do as soon as possible. Email: [redacted] Phone: +31 68 77 88 66 9.

Hello, I'm writing to address the issue regarding two canceled flights under booking reference PNR: MHQRE5. Firstly, a flight from Milan to Cairo on December 2, [redacted], with flight number SM [redacted], departing Milan at 16:50. Secondly, a flight from Cairo to Milan on December 9, [redacted], with flight number SM [redacted], departing Cairo at 9:35. In line with European Regulation [redacted]/[redacted], we are seeking a full refund for the ticket costs and the entitled compensation of [redacted]€ per ticket, per passenger, due to the cancellation occurring less than 14 days before the flight. We also request reimbursement through cash or bank transfer as stipulated in the regulation. Your prompt attention to this matter to ensure the full reimbursement and compensation would be greatly appreciated. Best regards, V. C. Jiménez

I purchased a ticket for two people from Bucharest to Fuerteventura for $[redacted] with booking number [redacted]. The day before our trip, Kiwi informed us they couldn't check us in and directed us to check in directly with the airline using booking number [redacted] [redacted] [redacted]. Wizzair charged us a 90 Euro fee for check-in, but we have not received a refund for this amount yet. We kindly request the refund be processed promptly. Thank you for your assistance. Regards, J. Maridal

I had an urgent need to speak with you on the morning of December 24th. I was stranded at Budapest airport and unable to continue my journey, so I had to return home to Italy. I paid over €2,[redacted] to you and received no response when I needed it the most. No operators available after 30 calls. It was Christmas Eve, and you didn't care about a customer who paid €2,[redacted] for a trip he couldn't take and is now back home. All gone. I will give you extremely negative publicity. Fortunately, I work in tourism and can reach hundreds of clients. I truly hope that only a few will choose to travel with you. I will advise against it to everyone. It may not make a big difference to you, and you will still live peacefully, but that's what I'll do!! Goodbye!

Dear Sir/Madam, I recently made a mistake in altering my flight booking. Just a few hours ago, I accidentally paid £93 to switch my flight on February 4th from Stansted to Alicante to Gatwick. This confusion arose as I have multiple trips to manage, and I mistakenly thought I needed to change a flight for tomorrow, January 4th. I would like to kindly request that the change be reverted, allowing me to retain my original flight itinerary. For reference, my booking number is [redacted] [redacted] [redacted], and I am seeking to go back to my initial STN > ALC flight scheduled for Saturday, February 4th at 5:10 pm. I appreciate your comprehension and look forward to resolving this matter promptly. Sincerely, Billie Lister

My booking number is [redacted]. The corresponding flights with Saudi Arabian Airlines have been canceled by the company. I contacted them, and they informed me that a full refund has been issued to Kiwi.com. I request the refund to be credited to me. The flight with Air Europa has not been canceled, so if you or I cancel it, there will be no refund. Therefore, I want this flight to remain active.

I am Shalu R. I purchased a ticket on December 31st from Vienna to Paris with a transit in Liverpool. I was unable to board the flight because I lacked a transit VISA. The requirement for a transit VISA was not clearly indicated when I made the booking. It seems unnecessary to offer the option to book a ticket with a transit point that requires a transit VISA for EU to EU travel. I kindly ask Kiwi for a refund of the ticket cost due to being unable to travel because of the transit VISA requirement. I also request that Kiwi ensures clear communication regarding transit VISA requirements in the future. I trust that Kiwi values not only customers' money but also their time.

Subject: Request for Invoice for Past Trip Dear Sir/Madam, I am writing to request an invoice for a previous trip I booked through Kiwi.com for two youths participating in an event in Vilnius. The trip was from Brussels to Vilnius and back. Regrettably, I overlooked requesting an invoice during the booking process, which is now required for our financial records. The Kiwi.com booking number for the trip is [redacted] [redacted] [redacted]. The flights were with RyanAir for the outbound journey (Brussels to Dublin to Vilnius) and Brussels Airlines for the return leg (Vilnius to Brussels). The travelers on this trip were identified as F.S. and M.G.N. Thank you for your prompt assistance. Yours sincerely, Zakayo Wandoloh

On January 19th, my flight from Manchester MAN to BGY Milan was delayed by five and a half hours. I need to claim compensation from Ryanair, but I require the email address used to book my ticket through kiwi.com. Besides the inconvenience of missing my connecting flight in BGY, I had to stay overnight in a hotel and catch a flight the next day to Athens, my final destination. Your assistance in obtaining a refund would be greatly appreciated. Thank you in advance.

Subject: Assistance Needed with Kiwi.com Ticket Purchase I am having a problem with my recent ticket purchase on Kiwi.com. I encountered an issue with adding check-in luggage to my son's booking. Initially, while browsing tickets online, I found one priced at [redacted].00 Euros without check-in baggage. After realizing my son needed to check a large bag, I selected an option with one adult ticket and one additional piece of check-in luggage. The total price increased to [redacted].00 Euros. I chose to buy this ticket assuming it already included one check-in bag. Upon reviewing the itinerary, I discovered that the check-in luggage was not added. Despite explaining this to Kiwi.com customer service, they insisted that I never added the baggage. I find it confusing why I would pay [redacted].00 Euros if the luggage wasn't included. I have always praised Kiwi.com for its services and now, I hope they can resolve this matter promptly. Thank you for your attention. Best regards, B. Gomez Passenger: C. I. G. Gomez Booking Number: [redacted]

Qué mal experiencia hemos tenido con su servicio. Decidimos comprar un billete con esta compañía por primera vez, pero definitivamente será la última. Nos advirtieron sobre esto en el aeropuerto, tanto otros clientes como los trabajadores de Ryanair con los que tuvimos que tratar debido a que ustedes no cumplieron con el servicio contratado. Casi perdimos nuestro vuelo, afortunadamente Ryanair funcionó correctamente. Vamos a presentar una denuncia ante la OCU con nuestros billetes en mano y las capturas de mensajes que recibimos una hora antes del vuelo, donde aún no habíamos recibido los billetes electrónicos. Es inaceptable que permitan que empresas como KIWI revendan billetes y estafen a los clientes. Esperamos que tomen medidas al respecto, a fin de evitar más quejas y demandas de los usuarios, como se nos ha indicado. Sin duda, no recomendaremos su servicio a nadie más. Y.P.

Subject: Issue with Flight VB1248 on Dec 29, [redacted] - Request for Refund or Flight Credit Hello, I am reaching out regarding my recent experience with VivaAerobus on Dec 29, [redacted]. Unfortunately, I had to purchase a new flight due to not being allowed on my original flight, despite arriving on time as indicated on multiple terminal TVs. Even upon reaching the gate, the TVs displayed conflicting information, some showing boarding and others displaying delays. When I inquired about this discrepancy, VivaAerobus staff were unhelpful, claiming it was not their responsibility. I would like to request a refund or flight credit for the amount paid for the disrupted flight. Kindly advise me on the necessary steps to proceed with this request. Looking forward to your prompt assistance. Best regards, Erick G. N.