Kiwi.com Customer Service Issues

Hello, I encountered a unfortunate incident on my way to catch my flight two nights ago where I was robbed and had my phone taken. Subsequently, I missed my flight from Quito, Ecuador to Mexico, which was the initial part of my journey to Sydney. I am in urgent need of assistance as a 19-year-old who has been traveling for seven months and is unable to financially secure another ticket. Is there a possibility of being rebooked on a different flight? I am feeling very desperate and would greatly appreciate speaking with a representative regarding this matter. Sincerely, Kitty M.

Hello, I'm Satyam Chavan. I made a flight booking from Kyiv to Mumbai on 26 Feb [redacted] through Kiwi.com. The airline canceled my flight, and I am still waiting for the refund after more than 9 months. Despite raising multiple tickets, I have not received the refund yet. Each time I inquire, I am informed that they are waiting for the airline to process the refund. I attempted to contact them via [redacted], but refund requests were not being accepted.

Hello, I have booked a flight through kiwi.com from Berlin to Goa, India, with booking number [redacted] [redacted] [redacted]. I am wondering how I can obtain the boarding pass for my IndiGo flights from Riyadh to Goa. I need the boarding pass in Bucharest beforehand to showcase that I will only be in transit in Riyadh and will wait for the connecting flight to India. Another concern I have is if I need a visa for Riyadh since I will not be leaving the airport and will only stay in transit. Are both flights in the same terminal? Thank you for your response. Please provide accurate information. - Karsten S.

Dear Sir, I'm writing to inquire about a ticket booking issue on Kiwi.com with Air Cairo Airline. My last name is not specified in my passport, which is causing a problem during the booking process on your website. It is a required field, and I'm unsure of what to input in that section. I have attached the necessary documents for your review. Please assist me in resolving this matter so I can accurately provide all the required information for booking my flight tickets. Thank you. Best regards, Kamaljit Ram

Dear Sir, I am Kamaljit Ram. I am currently facing an issue while trying to book a ticket with Air Cairo Airline on your website. The problem arises with filling in my last name, as I do not have one in my passport. Your website requires this information, and I am unsure how to proceed. I have attached the necessary documents for your reference. I would greatly appreciate your assistance in resolving this matter so that I can provide all the required information accurately for booking my flight tickets. Thank you, Kamaljit Ram +91 [redacted]

My flight on January 4th from Ushuaia has been rescheduled by Flybondi, now arriving at 23:35. This change greatly impacts my travel plans because I have a connecting flight from Buenos Aires to Bangkok at 22:20, which I will miss. An agent informed me over the phone that I must purchase a new ticket as this change cannot be altered. After researching, I found a feasible option with Aerolineas Argentinas departing at 14:05 and arriving at 17:25. I believe this flight is available on KIWI.com. I would appreciate being transferred to this flight since I have already paid [redacted] Thai Baht ([redacted] GBP) for my round trip fare. If this alternative flight is more costly than Flybondi, I am willing to cover the difference. However, acquiring a completely new ticket would result in an additional expense of 12,[redacted] Thai Baht ([redacted] GBP), which feels unjust considering the flight time change and the fact that KIWI.com handles both bookings.

I was directed to an airport that was an hour away from Juarez Intl, which was unexpected. Since the airport code did not appear in my usual flight searches, I overlooked it in advance. I ended up having to spend an additional $50 on a taxi to reach Mexico City. Waiting for a refund for three months seems like an excessively long period.

Subject: Assistance Needed with Cancelled Flights and Refund Dear Customer Support, I am writing to bring attention to several flight bookings I made in May for my family from Eindhoven, Netherlands to various destinations, which were unfortunately cancelled by WhizzAir. Despite the refund being processed to you in July, I have not yet received the reimbursement. I have attempted to reach out through your website, but my bookings do not show up, making it impossible to request a refund. I had difficulty finding contact information and have not received assistance via the chatbox. Kindly assist me in transferring the refunds for the following bookings back to my credit card: - Eindhoven to Krakau: €[redacted].40 (Booking ID: [redacted] [redacted] [redacted]) - Krakau to Hambantota: €[redacted].69 (Booking ID: [redacted] [redacted] [redacted]) - Hambantota to Frankfurt: €[redacted].58 (Booking ID: [redacted] [redacted] [redacted]) I have attached the invoices for your reference. Your prompt attention to this matter and processing the refund would be greatly appreciated. Sincerely, D. Maris

In July, three of us in the family booked round-trip air tickets to Chiang Mai using the AirAsia app, but somehow the transaction was redirected to Kiwi.com during the payment process. Unfortunately, in mid-July, just before our scheduled flight, we were diagnosed with Covid-19. We tried to make changes to our bookings at that time, but we encountered difficulty reaching Kiwi.com. AirAsia has informed us that since the booking was made through a third party, which is Kiwi.com, they are unable to assist us.

I am inquiring about my booking number [redacted]8. The flight cost amounted to $[redacted].73, and after cancelling the flight, WestJet advised they would issue a refund. However, upon receiving a notification, I realized that only $[redacted].08 was credited back. I specifically chose to pay extra for the refund to be processed back to my Visa, not as a credit. I'm confused about why the refunded amount is half of what I paid and why it was issued as Kiwi credits instead of being returned to my visa as requested.

Hello, I wanted to share my recent experience with booking number [redacted]23. I was surprised to receive a message stating that my itinerary had been changed without prior notification. This alteration affected my 22-hour layover in Las Vegas, for which I had already booked a hotel non-refundable. When I contacted customer service, I was offered a $10 refund for voluntarily canceling the flight, and I was informed that any changes would incur additional charges. I feel unsettled by this situation as I did not initiate the flight change. I am simply requesting a full refund or the option to reschedule my flight with the original dates and times. I believe this lack of communication and customer service is not up to professional standards. Thank you for your attention to this matter.

I made a mistake with the email address when booking a flight for a friend. I have the flight details handy: - Route: Casablanca to Mombasa - Date: 19th December [redacted] - Flight Number: GF0142 - Stopover: via Bahrain and Dubai - Passenger: Hanane Maadeur The incorrect email used for the booking was: [redacted] Please send all the booking information to this correct email: [redacted] as the booking was made for them. We just need the booking reservation or the flight ticket. Thank you, Best, Hassan Erick

Hello, I would like to share my recent travel experience. On September 6th, my companions Gamuchirai M. Mwashita (Makowa) and Willard Makowa and I were scheduled to fly from Harare to London with layovers in Durban, Dubai, Geneva, and then finally London. During our layover in Durban, our flight was unexpectedly canceled due to our lack of transit visas required for Geneva. Despite the Emirates staff's assurances that we would be accommodated on a later flight or could rebook without passing through Geneva, we faced challenges due to financial constraints and limited resources like internet and airtime. Eventually, thanks to the help of family and friends, we managed to secure new flights to London with the intention of claiming a refund once we arrived. Currently, I am concerned about the refund process and would appreciate any assistance you can provide. Thank you.

Hello, I mistakenly registered with the wrong email address on the Kiwi app and need assistance resetting my login information. I used "[redacted]," which is incorrect and non-existent. The correct email address is "[redacted]" My flight is scheduled for December 16, [redacted], next week. I would appreciate your help in updating the email so I can log in and check in. Thank you, Asrof

Hello, I bought flight tickets through kiwi.com for a trip from London to Antalya. My booking number is [redacted]97, and I canceled the booking in time to qualify for a refund. Pegasus informed me that the refund should have been processed at the beginning of September. When I reached out to them after that date, they mentioned that the refund was already transferred to Kiwi. Despite my attempts to contact Kiwi via email and phone, I have yet to receive any updates from them.

Upon arriving at Berlin airport, we were informed that our flight was canceled, leading us to book an alternate flight with an extensive layover. After waiting for hours, we discovered our original flight wasn't canceled. Now, back in the UK, we won't be utilizing the replacement flight and are seeking a refund for the unexpected expenses incurred due to the misunderstandings at the airport.

I was denied boarding for my trip from Bandar Seri Begawan, Brunei, to Kathmandu, Nepal. I had to pay an extra $[redacted] for a one-way ticket, which was money set aside to help treat my sick mother in Nepal. I am unable to afford a return ticket now, and this situation is causing me a lot of stress and confusion. The money I had saved up is now gone, and I am unsure how to proceed with my mother's treatment. I kindly request assistance in refunding the money I spent on the ticket. Your help would be greatly appreciated.

Dear Kiwi.com, I am Carlo Oro. I made a booking with your company on December 11, [redacted]. I entered my credit card and flight details, and the payment went through. However, my flight was not booked due to "change of rates". Although I don't have a booking number, I should be in your system as having been charged P8,[redacted].69 on my BPI Credit Card ending in [redacted] for a flight from Manila to Cagayan De Oro. I require confirmation from you that the flight was not booked or was canceled so that I can seek a refund from my bank.

My mother and I missed our flight from Tel Aviv to Amman on December 9, [redacted], at 5:45 pm due to a robbery where my phone was stolen. We had to file a police report which caused a significant delay. We purchased a one-way ticket to Amman later that day. We are hoping to use the original ticket to return to Tel Aviv on December 18, [redacted], at 6:35 am. I don't have the reference number because all the flight details were on my stolen phone, and I cannot access my email account. This message is on behalf of my mother, Elizabeth. Your help with this matter would be greatly appreciated.

Hello, Good day. I am looking to update my flight details from basic to premium service. However, I encountered issues when trying to make the payment. Kindly see my information below. I would also appreciate assistance in Spanish if available. Thank you. Name: F.J. Molne Reyes Reservation Number: [redacted] Flight Number: AV633 (Avianca airline) Company Reservation Number (PNR): 6HASSH Electronic Ticket Number: [redacted][redacted]