Kiwi.com Customer Service Issues

I tried to use the promotional code MB505T6FGW (expiry date: 17/09/[redacted]) for a €10 discount, but it didn't work. The payment wasn't processed due to a transaction limit. I need to adjust the limit on my card and try again. I've checked and accepted all the terms and conditions. I authorize Kiwi.com to book the trip with the selected companies using my email and payment card details. I understand that only Kiwi.com can manage my reservation. When I try to pay €[redacted], the purchase doesn’t go through. Can you help me with this issue? Thanks, Mr. MH

Hello, I'm Pallavi Pilaka. I had made a flight booking from IAD to YYZ for August 2nd, [redacted], to visit my parents in the Washington DC area. My Booking Number is [redacted] [redacted] [redacted]. Unfortunately, shortly after booking the flight, I received news of a family emergency - my father's brother passed away in Australia, and my grandmother, my mother's mother, was placed on a ventilator and not in good health. Due to these circumstances, my parents needed to visit their respective family members, and I had to cancel my trip. When I checked my booking online, it indicated that a refund had been processed, but I have not yet received the funds back on my credit card. I would appreciate it if you could provide me with details on when I can expect the refund to be credited back to my account. Thank you, Pallavi

My boyfriend got stuck in security after they called his name once. He sprinted to the gate, only to be told he missed his flight, even though the airplane was still boarding. It's puzzling why security didn't alert the gate about his situation since they knew he was checked in, and his luggage was onboard. His baggage is now en route from Edmonton to Hamilton, while he should be on his way to Halifax. I purchased insurance for situations like this so he could catch the next flight, but they're refusing to transfer his ticket. It's frustrating that the insurance doesn't seem to be helping in this case.

This morning around 11 am, while en route to Charleroi airport, I attempted to download my boarding pass for flight #[redacted]25, only to discover that my booking had disappeared from the Kiwi app and I hadn't received it via email. Unable to contact support through the app due to the missing booking, I retrieved the original booking reference from my computer 30 minutes later. However, my attempts to get the boarding pass using the reference for the carrier (Ryanair) were unsuccessful, leading me to make a new booking #[redacted]63 in a state of panic, mistakenly selecting the wrong date for departure (October 19 instead of September 21). Now, my app displays the September booking but not the October one, causing further confusion. I have been relying on the Kiwi app for my recent flights, but today's issue has caused significant stress and confusion. Please cancel booking #[redacted]63 and issue a full refund considering the circumstances. Thank you.

I kindly request to have the email with my refund approval from kiwi.com.ph resent regarding my booked flight with AirAsia. Reference No.[redacted]6 and Booking Nos. are as follows: 483QWN BKK - MNL, OGCG7B DEL - BKK, JW5NQJ KWI - DEL scheduled for July 13, [redacted]. A friend I booked for was unable to fly from Kuwait and missed subsequent flights. I promptly requested a refund before the flights on July 13, [redacted]. I was notified of a successful refund around July 14 to 15, but the email confirmation was lost due to my email being compromised in September [redacted]. My credit card is now being charged monthly for P39,[redacted].66 causing financial strain as these are hard-earned funds and meant to help a friend in distress. I hope to receive the refund confirmation email again. Thank you and God bless.

Booking Number: [redacted]45 Name: Ranko Radibratovic I booked a flight from Karlsruhe to Tenerife, and encountered a schedule change with one of the flights being canceled. Kiwi offered an alternative that wasn't suitable, along with the option to refund the money. I chose an immediate refund with kiwi.com credit, assuming I would pay 20% and receive the rest back in my bank account. However, I was only given the credit without the refund, which doesn't make sense as I just wanted a quick refund. I prefer the money back instead of the credit. How can I proceed to get my refund without contacting a lawyer?

My daughter missed her connecting flight and we booked her on a flight from Bangkok to New Zealand with booking reference [redacted]33 through Japan. There was no information about needing a visa for Japan in the reservation. We assumed everything was fine since her confirmed flight was from Bangkok to Auckland, NZ. However, when she tried to check in at Bangkok, she was informed she needed a visa for Japan. We later discovered that with Thai Air Asia X, transit without a visa is not possible. We are requesting a refund for the Bangkok to Narita leg. Our daughter, distraught at the boarding gate, had to book and pay for a new flight to Narita with the help of Thai Airways agents. She had already missed her original flight from Munich to Seoul due to weather issues. We would appreciate assistance with this matter. Thank you, Karin.

I had a travel issue with a Turkish airline booked through kiwi.com. Unfortunately, I was denied travel because of a visa requirement due to the airline not being affiliated with KAM AIR. I need to change my reservations and pay a fare difference. Despite trying to contact kiwi.com support without success, I am hopeful they can assist promptly. As an international cricket player needing to return for matches, time is of the essence. My UK visa expires soon, and it's crucial to resolve this promptly. Your prompt help in changing the reservation and addressing the fare change would be greatly appreciated. Thank you.

I made a reservation for six people on a Ryanair flight from London Stansted to Milan Malpensa through kiwi.com for December 31. The flight schedule change now causes a conflict with our airport transfer to Livigno. Unfortunately, I am unable to contact Kiwi.com customer support as my trips are not visible in my account on their website. Additionally, my pre-booked hotel stay at Stansted for December 30 may be affected as it is non-refundable. This unexpected change is disrupting our holiday plans and could result in further expenses. I need to explore the possibility of flying to Milan on December 30 to resolve these issues with the hotel and ensure there are no additional fees. I am seeking clarification on why confirmed bookings can be altered without notice.

Hello, I made a flight booking from Entebbe, Uganda to Juba, South Sudan about an hour ago but realized I entered the wrong date. I confirmed the initial booking and attempted to change the date. However, the revised ticket price was unexpectedly higher at [redacted] CAD compared to the original [redacted] CAD. So, I have decided to cancel my booking entirely and rebook a new ticket. Could you please confirm if KIWI.COM will issue a full refund for both the [redacted] CAD I paid for the initial ticket with the wrong date and the [redacted] CAD for the attempted date change? Thank you. Jino

I would like to cancel booking number [redacted]02 and receive a partial refund. I had booked a round trip initially but did not receive confirmation for the return flight. To solve this, I ended up booking a one-way ticket from Bali to Phuket. However, upon checking my bank account, I noticed I was charged nearly $[redacted] for the round trip from Phuket to Bali. After speaking with a representative, I received the details for my original round trip booking. Now, I need to cancel the one-way ticket from Bali to Phuket departing on 10/12/22. The original round trip booking included flight numbers [redacted]9 and [redacted]9.

Hello, I would like to inquire about the refund process for today's trip from Cebu back to Cagayan de Oro City. We faced frustration as our flight schedule was changed twice, leading us to book another airline to return to Cagayan de Oro. To exacerbate matters, we did not receive any notifications from Kiwi. This lack of communication and repeated changes caused significant inconvenience, especially considering our work commitments. We are disheartened by the experience with Kiwi and seek information on how to obtain our refund promptly. Rest assured, we will not be using this platform for future bookings.

Hello, I am seeking information on the process to obtain a refund for today's trip from Cebu back to Cagayan de Oro City. We have encountered frustration as our flight schedule has been changed twice without any prior notification. This situation led us to book with another airline to ensure our return to Cagayan de Oro. We have not received any emails from Kiwi regarding these changes, which has added to our dismay. We have responsibilities to return to, and these sudden alterations have disrupted our plans. We are disappointed with the lack of communication from Kiwi and would like to understand the refund procedure. Unfortunately, this experience has made us hesitant to use this service in the future. The affected flight is AirAsia Flight Z2512 with reference numbers D7W22K and DBD9PB.

Hello I recently experienced a flight cancellation from Denmark to Scotland just an hour before I was supposed to depart. I have received a refund in Kiwi credit, but I am unsure how to utilize this credit. Can you advise on how I can get the refund transferred back to my original payment method? Although offered alternative flights for the next day are not feasible for me, I have gone ahead and booked new flights for today, incurring significant expenses. I would appreciate any assistance you can provide. Thank you.

Hello, I had a flight booked with your company from Toronto to Calgary on October 10th with flight number WS665 under the name Harinder Pal. I just checked my emails and noticed a message stating that I would receive a refund for the flight, even though I never canceled it. I am quite confused as to why this occurred, as it is crucial for me to reach Calgary tomorrow. I would appreciate it if you could provide me with an explanation as soon as possible. Thank you.

I have a return flight coming up soon and need help making a change to my itinerary. Unfortunately, I wasn't aware of India's airport visa requirement and couldn't board my flight on October 3rd. I reached out to Kiwi.com to book a new flight and was informed that I had to pay for an entirely new booking, costing more than my original one. When making the change, I expressed my dissatisfaction with the return flights and asked if I could have just a one-way ticket, but I was told it wasn't possible. I reluctantly accepted the return booking, which includes a 32-hour layover in New Delhi, hoping to be able to adjust it later. I'd like to modify one of my flights to avoid such a strenuous layover. I've already invested close to $[redacted] in this trip and am not expecting any additional fees. My booking number is [redacted] [redacted] [redacted]. I need a prompt response as I need to secure an Indian visa, which has a lengthy processing time.

Over a year ago, I traveled to the Philippines with my mother to visit my fiancé. We had plans to go to Bali but encountered an issue with the flight tickets booked through Kiwi. Due to a misunderstanding, the wrong dates were selected during the booking process. Despite my attempts to contact Kiwi to rectify the mistake, I faced difficulty reaching them due to long wait times and expensive phone charges for international calls. I sought assistance from Wells Fargo soon after the error, but the issue still remains unresolved after a year of back and forth communication with Kiwi. The amount at stake is substantial, $[redacted], making it a significant loss for us. I expressed my frustration to Kiwi about the lack of flexibility in refund policies for airline tickets compared to other purchases like homes or cars. The situation left me feeling taken advantage of by the system.

I would like to file a complaint regarding our inability to check in this morning due to a ticket issue. The ticket we received was for a flight from MLE to KUL, but when we tried to check in, the airline staff refused us boarding as the ticket did not match their records. Despite our attempts to seek assistance, contacting customer support was not feasible. Because of this mishap with Kiwi, we missed a pre-paid conference that we were scheduled to attend. We are requesting a full refund and urge you to address this matter promptly. Our experience at the airport was quite frustrating, and we were unable to board the flight on time. We were advised by Air Asia that this issue was related to Kiwi, with numerous similar complaints raised. Although we understand that tickets are typically non-refundable, we emphasize that this problem was not caused by us but by a flaw in your system, preventing us from checking in. The airline indicated that the PNR number corresponded to a flight to Singapore, which left us stranded without a valid boarding pass. We purchased our tickets from MLE to KUL specifically to participate in a crucial conference representing Maldives. The cancellation of our trip has resulted in significant losses, and we expect a prompt response to address this issue.

To whom it may concern, I am Lydia Veronica Gimenez, and I traveled with Alberto German Gutierrez on two tickets with E-ticket number [redacted]98 for a flight from Miami to Atlanta, GA on October 5, [redacted]. Upon arrival in Atlanta, our reservation was not available, so I had to purchase new tickets on Spirit Airlines using my credit card (Receipt No. ZH69TM-02). I am kindly requesting a refund of $[redacted].40 to be issued back to my credit card, as everything was confirmed prior to our departure from Mendoza, Argentina. Please contact me at [redacted] if you require any additional information to process the refund promptly. Thank you in advance, Lydia Veronica Gimenez

I had to cancel my flight abruptly due to a health emergency. Kiwi initiated the cancellation process, but later informed me that no refund would be issued, which is understandable. I solely require a cancellation invoice detailing the breakdown of taxes and airport fees. This document is crucial for me to claim the expenses from my travel insurance. Despite my refund not being a priority, obtaining this invoice with a precise summary of costs is proving challenging as I have not received any response from Kiwi.