Kiwi.com Customer Service Issues

Hello, My name is Krystyna Klita. I purchased a ticket for a Ryan Airlines flight from Faro, Portugal, to Berlin on June 17. I opted for the ability to change the flight date without extra charges, only needing to cover the fare difference if the new ticket is more expensive. Despite attempting multiple times to switch the flight to June 23 on Kiwi's website, I encountered an issue. While logged in, my ticket for June 17 was visible, but the system wouldn't permit me to make the change, stating there was no reservation for that flight. I've tried calling Kiwi but was unable to speak with anyone as the automated system requested a reservation number, which I don't have access to in the system. Should you need to contact me, my phone number is [redacted] [redacted] [redacted] [redacted], and I'm fluent in English and French. Please reach out via phone or email to adjust my flight from Faro to Berlin from June 17 to June 23.

Hello, two days ago, I was informed about the changes made to my flight. Despite speaking with a representative yesterday assuring me of an email addressing the ticket issue, I have yet to receive any communication. My 83-year-old mother, who suffers from hypertension, was greatly distressed upon hearing about the cancellation. She saved diligently for this trip to visit her brother after many years, and her delicate health and financial constraints make this situation particularly concerning. We are unaware of any guarantee mentioned and urgently request a refund. Additionally, we need a credit note to resolve any tax implications in our country. I called Sky airline, confirming the schedule change and the need to resolve the second leg of the trip at no extra cost due to it being an airline error. Your prompt assistance in this matter is greatly appreciated.

Two days ago, I was informed of a flight change. Despite speaking with a representative yesterday who promised an email response regarding the purchased tickets, I have not received it yet. My 83-year-old impertensive mother, deeply upset about her cancelled trip to see her brother after many years of saving up for it, feels she may have been scammed. She is financially strained and unaware of any guarantees. We are requesting a refund and a credit note for tax purposes. Despite confirmation from Sky airline about the schedule change, the inability to assist in activating the second leg of my mother's trip surprises me, especially considering their claim that modifications should be free. The situation is urgent, and assistance would be greatly appreciated.

Booking Number: [redacted] [redacted] [redacted] I encountered a frustrating situation during check-in in Sweden. Despite having a valid certificate confirming my COVID vaccination exemption due to receiving both doses, the staff member insisted on seeing individual vaccine records. This requirement was not applied during my departure from the UK with the same certificate. With my father and four children, two of whom have special needs, the ordeal was especially challenging. Despite assurances from the call center to reschedule my flight, I was later informed that I needed to purchase a new ticket. This miscommunication led to unnecessary stress and inconvenience as I waited in the airport for hours. Attempting to resolve the issue with the airline was unproductive, as I was redirected back to the booking agency. The lack of assistance and conflicting information ultimately led me to book a new flight independently. The overall experience has been disheartening and has deterred me from using this service in the future. The difficulty in communicating, inability to access booking information online, and the lack of proper support during travel were all significant disappointments for someone who frequently flies.

Hello, I recently made a booking with Kiwi.com for a flight from Perth to Tenerife. As a budget traveler, I opted for the most affordable flight available, which involved taking four flights in total over 34 hours. Unfortunately, I was informed that my second flight was rescheduled two hours later, causing me to miss my subsequent flights. Kiwi.com offered me two options: paying $[redacted] to change the flight plan to the same route at different times or receiving a partial refund. I reached out to them over 48 hours ago but have not received a response. It is frustrating that there is no phone support available at this time. I am seeking assistance as I do not believe I should incur extra costs due to a situation beyond my control. If I had known the total cost would be $[redacted], I would have selected a different airline or route. Thank you, Ella T.

Subject: Rebooking Request for Flight from Billund to Paris CDG Dear Kiwi.com Team, I made a booking for my boss, Matthias Wree, from Billund, Denmark to Paris CDG, France, with a departure time discrepancy. The correct departure time should be 7:15 in the morning, not 15:20 as booked. I understand the limitations of a Saver fare regarding rebooking fees, but I kindly request your assistance in making an exception due to a simple time change on the same travel day. I appreciate your consideration in accommodating this change for our business traveler. Thank you for your understanding and support. Best regards, Laura Grainli GmbH & Co. KG

I purchased a ticket from Kiwi.com through their website without creating an account. Unfortunately, I entered an incorrect email address. When I signed up with the correct address, I couldn't find my booking. Could someone assist me with this issue? My booking number is [redacted]91, which I received via SMS and noted correctly. Incorrect email used: [redacted] (missing an "S") Correct email: [redacted] Phone number: [redacted] Kiwi.com doesn't provide contact details, and the only way to reach them is through their website, but with a confirmed booking. Since I can't access my booking, even though I paid for it, I've had no luck contacting them through social media platforms.

In Bezug auf Ihre E-Mail vom 02.06.22 mit Anhang möchte ich darauf hinweisen, dass der Flug von Pegasus Airline nie bestätigt wurde. Leider war das Callcenter am selben Tag nicht hilfreich. Ich habe aus diesem Grund ohne weitere Unterstützung den günstigsten verfügbaren Ersatzflug nach Antalya gebucht, inklusive eines Zwischenstopps. Die entstandenen Kosten, die ich im Anhang belegen werde, belaufen sich auf: Ersatzflug: [redacted],97 Euro, Ersatztransfer: 10 Euro, Zusatzgepäck: 75 Euro, Tankkosten: [redacted],16 Euro. Zusätzlich erwarte ich eine Erstattung für den verlorenen Tag in Höhe von [redacted] Euro, insgesamt also [redacted],13 Euro. Gerne können wir besprechen, ob die Differenz nach Rückerstattung des Flugpreises über einen Gutschein oder eine direkte Erstattung ausgeglichen werden kann.

To Whom It May Concern, I am reaching out regarding my reservation number [redacted] [redacted] [redacted]. I recently received an email notifying me of a change to my flight from Milan to Rhodes on August 24th. Unfortunately, the new schedule conflicts with my connecting flight, making it impossible for me to catch. I am requesting to change my flight to arrive in Rhodes on the 24th of August to comply with European Law-[redacted]. As per the law, in case of a canceled flight, passengers have the right to choose between reimbursement, re-routing, or return. Attached is the link to the law for your reference. In my research, I found a suitable alternative flight on the 24th from Alicante to Basel (EZY [redacted]) and then from Basel to Rhodes with easyJet (EZY [redacted]), which I believe would be a suitable option. The same situation applies to my daughter's reservation with the number [redacted] [redacted] [redacted], and I kindly request the same changes for her booking. Thank you for your understanding. Best regards, Ramon Ortin Marco

Dear Sir or Madam, I am submitting my complaint regarding missing my flight from Frankfurt Airport on April 16 at 8:40 PM to Hyderabad with a layover in New Delhi with Vistara and GoAir due to incorrect information provided by Frasec Security. The gate agent informed me that the gate on my boarding pass was incorrect and directed me to look at the display board for flight number D8. The display board had a technical error and led me to the wrong gate, causing me to miss my flight. Although I had travel insurance, it is refusing to cover the flight costs. I had to stay overnight in a hotel and book a new flight. I have attached the receipts for your reference. I am seeking compensation for the resulting inconvenience. Please respond to my concern. I prefer to resolve this matter without legal action at this time. Kindly reach out to me to address this issue and find a solution. Best regards, Tugba Baser

Hello Kiwi Friends, I made a mistake and double-booked a flight today with AirAsia that I had already booked through you. I would like to cancel the duplicate booking and convert it into credit with Kiwi.com for future use. I don't need to change the flight to a different time as I am already double-booked. I have utilized this credit feature with Kiwi.com before and found it to be excellent. I have already used this credit twice this week for two separate flights, which has made me a loyal customer of Kiwi.com. Could you please assist me in converting this duplicate booking into credit for my future flights with you? I found it challenging to understand the process on the flight change pop-up since I am uncertain about my desired changes. Although I understand that the flight may not be refundable, I am content with receiving credit with Kiwi for future bookings. Thank you for your guidance and support!

I recently booked flights for my family from Newcastle upon Tyne, UK, to Malaga, Spain, flying out on May 28, [redacted], and returning on June 4, [redacted]. We encountered some difficulties during our travel, specifically with the online check-in process and baggage fees at the airport. Despite the issues we faced, we were charged extra fees totaling £[redacted] for check-in and £85 for baggage, which we believe is unjustified. We request a full refund of £[redacted] as we were not at fault for these issues. We hope for a prompt resolution to this matter. Sincerely, M.A. [redacted]6

Hi GetHuman, I recently booked multiple flights through Kiwi.com with Ryanair, but they have cancelled two of my flights. Ryanair informed me that Kiwi holds the vouchers and advised me to reach out to Kiwi for a refund. However, I am having trouble contacting Kiwi's customer service for assistance on getting my money back for the cancelled flights. Any help would be greatly appreciated. Thank you, J.G.

Dear Customer Service, I am reaching out to request a refund for my trip with Lydia Marin Jones and Raphael Ross. Unfortunately, we missed our connection in Istanbul due to a lack of time and had to purchase new tickets to Alicante. The original tickets were not utilized for the journey. I have attempted to contact you through your website but have not received a response after four days. The booking references for the trip are for travels from Sharm El Sheikh to Alicante. I would appreciate it if you could guide me on the process to secure a refund. Thank you for your assistance. Sincerely, Alexander Ross

Subject: Request for Direct Phone Number to Arrange Refund for Professor Wallace Douglas Cecil's Airline Ticket Hello, I am reaching out from the University of Padova Accounting Secretariat in Italy regarding a refund request for Professor Wallace Douglas Cecil's airline ticket from America. The flight details are as follows: - Flight Reservation Number: JDN494 - Electronic Ticket Number: [redacted][redacted] - Additional reference: JDQJGH with [redacted][redacted] The flight was booked for travel from New York to Venice with departure on March 31, [redacted], and return on April 4, [redacted], but was canceled due to Covid-19. To expedite the resolution, I kindly ask for a direct phone number with an operator who can assist me in processing the refund. I have attempted to contact your customer service using the number provided on the ticket, but have been unsuccessful in reaching a resolution as the automated voice system indicates an error with the reservation number. Your prompt assistance in this matter would be greatly appreciated. Sincerely, Dr.ssa Beatrice Di Falco Accounting Secretariat Biomedical Sciences Department University of Padova Via Ugo Bassi 58 b [redacted] Padua Contact: [redacted]/[redacted]

Around two weeks ago, on May 27th, I attempted to book a flight from Amsterdam to Izmir and back from Ankara to Amsterdam. The payment was deducted from my bank account, but I did not receive an email confirmation. Additionally, I did not get redirected to a webpage to download the PDF of my flight ticket, nor was the booking visible in the app. Upon inquiring with the airline, they assured me that my ticket was successfully booked. However, the lack of a confirmation email or any proof of purchase is causing considerable inconvenience. Is there a way to address this issue and obtain the necessary documentation for our flight reservations?

I have booked the following flights with PNR PEKRA8 & XEVENA: VJ896 from DEL to SGN & VJ [redacted] from SGN to DPS. Even though I booked these flights together for DEL to DPS, I received 2 different PNR numbers. The tickets mention that we need to collect and recheck our baggage during a layover of only 1 hour and 55 minutes for an international flight. This short layover time might result in missing our connecting flight. Despite reaching out multiple times to KIWI.com, no one has responded or taken any action. Their lack of response is concerning, and it seems they may have provided incorrect and inconvenient tickets which have now turned into a nightmare experience.

My name is Kelly Majerczijk and my companion is Kevin Assous. Our reservation number is [redacted]75 with additional reservation numbers ZDUYQT, VHHRNX, and LC4UJC. We recently received an email from Kiwi at [redacted] informing us that our trip was modified. Despite multiple attempts over the past four days, we have been unable to reach Kiwi's customer service at +[redacted]9, +[redacted]4, and +[redacted]1. We are seeking guidance on which phone number we should use to speak with a customer service representative from Kiwi in order to address the changes to our trip. We would appreciate a prompt response. Thank you, Kelly Majerczijk and Kevin Assous.

I made a booking with Kiwi.com on May 26th for £[redacted].99, but I did not receive a receipt. On June 6th, I was informed one of my connecting flights was changed, and I was asked to modify my entire reservation, even though only the in-bound section was affected. Consequently, I paid an additional £[redacted] for the new flight on June 15th. Subsequently, I received an email confirmation for the new itinerary, but no receipt was included. Later, I received an email stating I was refunded £22.97 for a requested service that couldn't be added. This refund amount does not align with what I expected. Furthermore, another email indicated a partial refund of £[redacted].69, which has not been received, along with the £22.97. The lack of clarity on whether my entire booking has been cancelled adds to my frustration with Kiwi's poor communication. I cannot reach them for clarification as their contact page is unhelpful and does not provide any valid contact details. I urgently seek resolution on this matter.

Last night, on Friday the 17th, I booked a round-trip ticket from Bsa, Argentina, to Miami, Florida, on the Kiwi website for $[redacted].08. They promised to send me a confirmation number within 5 minutes to 24 hours. However, this morning, in less than 24 hours, they emailed me stating the new price was over $2,[redacted]. This sudden price increase is unacceptable. They have charged my credit card the initial amount. Despite my attempts to contact them, I have received no response. The flight was for July 7, [redacted], only 17 days away. It seems they have a pattern of such behavior with many customers. I plan to report them to the Federal Trade Commission. Can anyone assist me with this issue promptly?