Keurig Customer Service Issues

This year, my new Keurig coffee maker has stopped working for the second time without any explanation. Out of the three Keurigs I have had, this issue has occurred two out of the three times. I have been trying to request a different replacement, but customer service representatives have not been helpful. Despite multiple attempts and promises, no one has contacted me regarding the issue. When I tried to escalate the matter by contacting higher management, I was unsuccessful. Each representative mentioned they could only replace the coffee maker with the same model and assured me that their manager would call me back, which has not happened. I am disappointed by the lack of resolution and considering involving the BBB or local news to address this ongoing problem.

I've been struggling to receive a replacement coffee pot for more than a month now. Initially, Keurig sent the wrong pot, and the one they sent after had a broken handle. When I spoke with a representative last week, the language barrier made it difficult to communicate effectively. She mentioned that corporate would reach out the following day, but I have yet to hear back. Despite sending a complaint, I haven't received a response. Now, when I call, I'm informed to try again in 24 hours due to an update. I just want a replacement pot without worrying about the 15% discount. It's frustrating that my concerns are not being addressed promptly. I hope Keurig can resolve this as I haven't had the pot for long.

I am attempting to return a coffee maker because it does not work as advertised. I began reaching out to customer service last Friday. After being on the phone for over thirty minutes, I was abruptly disconnected, which left me quite disappointed. I provided all requested information, including the serial number of the machine. They mentioned putting me in a callback queue, but I have yet to receive a call back as of Monday morning. All I wish to do is return the coffee maker and receive a refund. If this matter is not resolved promptly, I will have to escalate it to your corporate office with a formal complaint.

I purchased my Keurig last December, and recently it has been turning off by itself. Despite trying troubleshooting tips from the internet and the manual, the issue persists. The explanation given is that the magnets in the reservoir and the machine are not properly aligned, but there are no clear instructions on how to correct it. I reached out to customer service a few days ago, but encountered difficulty understanding the representative. I provided proof of purchase via email to [redacted], but without receiving confirmation or further instructions, I am unsure if my request has been received. I am eager for a resolution and seeking guidance on how to expedite the process with Keurig.

We have purchased the K Duo Essentials three times. I received the first one for my 70th birthday in August. Within a few weeks, it stopped pulling water, and Keurig kindly replaced it for us. Shortly after, we encountered the same issue along with water dripping from the K-cup side when making a carafe. We exchanged it at Walmart for a third one, which presented the same problems. After some research, we are interested in buying the K Duo Special Edition. We are willing to pay the difference with the discount and return the previous one. Hoping for a better coffee maker this time. We have bought many Keurigs over the years and hope for better luck this time. Thank you for your time and understanding.

I have been attempting to return a Keurig gifted to my friend, who already owns one. Despite emailing the company twice and calling four times within the 30-day return period, I have yet to receive a response or proper assistance. I recently sent a third email in hopes of resolving the issue. I seek a refund or the ability to exchange the Keurig for k-cups. The company has agreed to cover return shipping, but they want me to ship it without a return authorization number, which contradicts their policy. They suggested using UPS, but the provided number was incomplete. I am baffled by the lack of support and the company's unfamiliarity with their own policies. This ordeal has lasted two months, leaving me exasperated. I would appreciate guidance on how to resolve this matter and ensure a favorable outcome.

My coffee maker only dispenses 6oz on all settings. After attempting troubleshooting, I reached out to Keurig for further assistance. Unfortunately, my call lasted 37 minutes due to language barriers and multiple holds, only to be informed that my device is out of warranty. The coffee maker is used in our Florida home, which we only reside in for 5 months, even less due to Covid-19. Therefore, it was used for less than 5 months. It's disappointing that Keurig did not offer any further solutions and only suggested purchasing a new one, especially considering I have purchased multiple Keurig machines in the past, including one that lasted 4 years. It appears to be an electronic issue with the coffee maker, and I am disheartened that Keurig does not stand behind their product.

I ordered a Keurig Supreme coffeemaker online during Black Friday. I received an order confirmation and a shipping email with tracking information. The tracking shows the order was picked up in China on December 4. I am concerned about the legitimacy of the site I purchased from and have been trying to contact Keurig for clarification on the matter. I am eager to hear from Keurig or a reliable source regarding this issue. Thank you.

On 12/9/21, I contacted Keurig Customer Service regarding my purchase issue from November 30, [redacted]. I emailed Keurig a copy of my receipt but was informed it would take 7-10 days. However, today I have not yet received the Keurig. The Keurig Representative mentioned difficulty reading my receipt, prompting me to repeat the process. This experience falls short of good customer service as I provided my phone number and email address for communication. I am hopeful to receive the new Keurig promptly.

I bought the new duo coffee pot as a present for my sister, but it's missing essential items like filters and coffee. This incomplete gift has created an issue for her as she cannot use it without these items. Including a sample filter or having the metal filter included in the set would make it a more complete and ready-to-use gift. I hope this feedback can be considered for future products.

I purchased a Keurig machine that is compatible with both pods and ground coffee recently. It has only been lightly used as I bought it just two months ago and started using it about two weeks back. It initially worked fine for the first five days, but now it has started malfunctioning. When I try to brew a 10oz coffee, it switches to 6oz on its own and dispenses only a 6oz cup. At times, the machine turns on and off by itself, and occasionally, selecting the coffee pod option does not work at all. Any help would be appreciated.

I am having an issue with my Keurig coffee maker. I contacted customer service, and they confirmed it is defective and will be sending me a replacement. I received an email from Keurig requesting my address and a copy of the receipt. I sent this information multiple times but was told they did not receive my emails. I asked for their email address, and they advised me to reply to the original email they sent. I am unsure how to proceed from here.

I signed up for auto delivery last night. Starting from 1/12/22, I will receive monthly shipments. My concern is whether I will get an initial shipment now and another on 1/12/22, or if I need to wait until 1/12/22. I spent over an hour on the phone, being told my call would be answered in less than 5 minutes. When a live person finally came on, I had difficulty understanding him. We requested someone fluent in English, but the situation didn't improve. Even when my wife tried to explain our question, it was not comprehended. The representative continued to struggle to provide a clear response.

Subject: Continuous Issues with K-Supreme Coffee Maker I'm on my third K-Supreme since Thanksgiving and continue to face the same problems with each machine. The first one had issues with the amount of coffee dispensed, the second had a descale error shortly after purchase, and now the third is displaying the same problems. Despite contacting customer service, the solutions provided have not resolved the recurrent issues. I would prefer to receive a replacement for a different coffee maker model similar in size to the K-Supreme to avoid encountering the same troubles. I previously had an older model that served me well until it needed replacement due to a broken water reservoir. It would be greatly appreciated if a suitable replacement could be arranged. Thank you.

I need some assistance with my recently purchased kslim. Despite having brewed fewer than 30 cups using only bottled water, the descale light is already blinking. I purchased your descale solution and followed the instructions, but the light persists. I am worried there might be a malfunction in the machine. We had a larger model for years without any problems, but we got this one since my husband took the bigger one to his office. Any advice on how to fix this?

I purchased a new Keurig coffee maker on December 22nd with an offer for 50% off 5 k-cup packages of 24 after registering. Despite having trouble submitting the serial number online, I called to register over the phone and received an email confirmation, but did not receive the coupon code for the discount. After two phone calls on December 30th, both agents informed me I was not eligible for the offer. I requested management assistance but was turned down due to busy lines with no callback. I have been a Keurig customer for almost 9 years and am frustrated by the lack of resolution. I have decided to avoid further phone calls due to the difficulty in providing my correct email address. How can I file a complaint or receive the coupon code for the discounted k-cups? Thank you for your attention to my concern. - R.F.

I purchased the Keurig Supreme coffee maker in August, just 5 months ago. Recently, the descale light came on again, and despite running the Keurig descaler through the machine as instructed, the issue persists. The blinking light prevents the machine from working correctly, only delivering hot water. I followed the descaling instructions precisely, but the problem remains. I am seeking assistance to either receive a replacement machine or a refund. Bed Bath and Beyond's return policy is limited to 60 days. Kindly assist with resolving this situation. Thank you, Diana D.

I would like to request a return/exchange for the K-Express Single Serve Coffee Maker I bought on January 15th with Order [redacted]86, delivered on January 20th. I find the coffee too weak even with 8 oz of water, and the "strong" button doesn't help. It forces me to remove the cup at 3/4 full, insert an empty cup to finish the remaining 2 oz of water, and then discard it. I used [redacted] Rewards Points for this purchase (as of 12/29/[redacted]), and I am wondering if those points can be reinstated upon return. I preferred the 6 oz option of my original Keurig 2.0 for stronger coffee. I wanted to get the K-Select in Matte Navy, but it's not available in the REWARDS section anymore. I plan to order the Keurig K-Classic® Coffee Maker for $77.99 + [redacted] Points once I receive an authorization#. I believe it will meet my needs. My Keurig 2.0 gets stuck in "pre-heating" mode and doesn’t progress. There are videos on YouTube suggesting it might be a 'white' wire disconnection issue. Please provide me with a return authorization #, and I understand that I will be responsible for the return shipping fees.

We have a Keurig at home that has been working flawlessly for several years. Recently, we added a smaller version to our RV for camping trips. After using it successfully once, we left it in the RV until our next trip. Unfortunately, on our second outing, it malfunctioned. The unit initially powered on but quickly overheated without brewing any coffee. Considering we've only used it once and it's been stored in the RV unused for months, we are disappointed by its sudden failure. Is it possible to exchange it for a new one as long as we provide proof of purchase?

Recently purchased another 60-count box of Keurig pods only to encounter another defective batch. Despite owning a Keurig 2.0 for years, this week alone, approximately 10 pods have caused the machine to jam due to grounds getting stuck in the bottom needle. After multiple attempts to clean and troubleshoot, the issue persists. Today, even after thorough cleaning, the problem lingers. Taking pictures after cutting open the pods revealed consistent filter failures at the bottom. This issue was faced a year or two back, and replacements were eventually sent by the company. Although I appreciate the machine, there seems to be an ongoing problem with production quality or the filter material itself.