Keurig Customer Service Issues

This is my second coffee maker; the first one lasted three years. This one is four years old, and after each cup of coffee, there is a residue and film left on the cup. I have tried cleaning it with your cleaner, vinegar, changing filters, and even switching to a different coffee brand, but it still leaves the film and residue. I only make two cups a day, so I'm perplexed as to why this keeps happening. I've thoroughly cleaned it, but the issue persists. I haven't had much luck with this pot. I'm considering going back to a Mr. Coffee machine that lasted me eight years. Do you have any insights into why this is happening? Thank you.

I received a Keurig Elite as a wedding gift, and it was working perfectly for the first 10 cups of coffee. However, after that, I started having issues with coffee grounds ending up in my cup. I've tried cleaning and troubleshooting everything I could, but the problem persists. The first pump of water is fine, but on the second pump, the grounds end up in the cup. I use McCafe K-pods, and despite running multiple cups of plain water through, the issue remains unresolved.

I've had my Keurig mini for nearly a year, and despite regular cleaning, it now dispenses cold water initially followed by weak coffee. This affects the strength of my usual Green Mountain Breakfast blend coffee. I've tried different k-cups and water amounts, but the issue persists. My model is the K-mini K15. I adore my Keurig, but it's not working correctly anymore. Could you please advise on a replacement? Thank you for your assistance. Regards, Ms. Egly

I was given a K-Elite + as a gift and I am disappointed with its performance. Despite having owned four Keurig machines in the past, this one is the most unsatisfactory. My main issue is that the water does not get hot enough. Even when set to the highest temperature of [redacted]°F, the water only comes out lukewarm. Additionally, the cup sizes seem to be inconsistent. When choosing the third size, it only fills a third of the mug, yet when I selected the smallest size, the mug overflowed. Since the gift giver lives far away, I am unable to easily return it without incurring extra costs. I would like to exchange this K-Elite + for a classic series model of equivalent value as I prefer the color but require a machine that produces hot coffee reliably.

I recently purchased a Keurig K-Duo on December 8, [redacted]. The serial number is 5[redacted].[redacted]. Initially, it worked well, but after two weeks, I noticed the heat plate on the carafe side wasn't staying on after brewing. I would have to turn it back on manually, causing the brewing time to increase to over 30 minutes for a 12oz pot of coffee. Despite cleaning it several times, the issue persists. I've seen similar complaints in reviews and am concerned about this recurring problem. I hope the company has addressed this issue to avoid multiple returns. I don't want to go through the hassle of replacing the unit three times in three months.

I recently replaced my old Keurig with a new one, but I'm disappointed with the new model. The new machine's serial number is [redacted].[redacted], which proves it's mine. Here's why the old one was better: 1. The old Keurig had a hinged cap for refills, making it sturdier than the new one that requires total removal. 2. The display on the old machine was clearer, more intuitive, and easier to use than the new model's. 3. The water reservoir level on the new Keurig can only be seen from the side, unlike the old one which was visible from the front. 4. Using a cup picture to indicate size is confusing; the old Keurig's measurement in ounces was more practical. I miss my old Keurig and wish I could have it repaired as the new one is a definite downgrade.

Hello, I was excited about my new K-Duo Plus, but I've encountered an issue. When using the K-cup, the coffee stream isn't consistent. Most of the coffee flows correctly into the cup, but around the halfway mark, a second stream of hot water comes out to the left. I have to position my cup off-center to catch both streams. I bought the K-Duo Plus from Bed Bath & Beyond in-store on 2/9/20 for $[redacted].99. The serial number is 5[redacted] 0[redacted]. I'd like to have a properly functioning K-Duo Plus, especially since there are cheaper Keurig models available. Thank you.

I contacted in January because my machine is broken. I was asked to send photos of the UPC code to verify ownership since I don't have proof of purchase as it was a gift. I have sent the UPC photos three separate times, but they keep saying they haven't received my emails. They are able to email me without any issues, but somehow my replies don't get through. Now, I have been told that I need to package up the broken machine and mail it to them to verify ownership.

Hello Keurig Team, I purchased a Keurig VUE 2.0 from Costco a year ago, as my old machine was malfunctioning during our move. Sadly, the new machine has been leaking water for 3-4 months, even after replacing the water reservoir. Today, it's leaking more than ever. I prefer not to return it to Costco but to reach out to Keurig directly for a solution. I believe a new Keurig would be the best resolution as investing more money into fixing the current one doesn't seem ideal. I hope for a quick and successful response. Enjoying a good cup of coffee without dealing with leaks is essential, especially during these challenging times. Thank you for your assistance, and stay safe. Warm regards, Sherri Sherri Cannon [redacted] Village 22 Camarillo, CA [redacted] Phone: [redacted]

My Keurig Duo Essentials stopped working on Christmas Day. I only had it since the end of September. I called customer service and was asked for a picture of the serial number, but my first attempt was denied as it didn't show the entire machine. After sending more pictures, there was a delay in response, so I followed up multiple times (#2, #3, #4). Finally, after numerous calls, I was assured that a replacement was on the way. There were delays in stock, but I eventually received an email confirming shipment for delivery by February 1st. I did not have a Keurig for 38 days during this process. The added frustration was not being informed properly about next steps or the complimentary K-cups coupon's limited validity. This entire experience has been disappointing, especially after having a previous Keurig for over 10 years without issues. Hoping for a smoother resolution for others in the future.

I purchased a Kurdish coffee maker and single-use combination set at Walmart last year around March or April. The serial number is 5[redacted].[redacted]. Lately, the 12-cup brewer side has been malfunctioning. It sometimes only brews a small amount or stops brewing altogether, even after descaling as per the instructions. Despite descaling the Kurig side, it continues to have issues. I tried contacting customer service, but the long wait times were frustrating. I resorted to buying a cheap machine as a temporary solution. I drink a lot of coffee daily, and relying solely on the single-use side is inconvenient. I hope for a resolution since my previous coffee makers lasted much longer without any issues.

I purchased the Keurig Mini Plus single cup coffeemaker on Amazon about 3 months ago. Sadly, the machine's behavior has been erratic. Here are the issues I have encountered: 1. The machine shuts off in the middle of brewing. 2. The 'strong' mode button does not respond unless I reopen the lid and press it multiple times after inserting a new k-cup. 3. After filling the water reservoir, the machine shuts off and only starts brewing after multiple attempts. 4. The machine forgets that water has been added to the reservoir and continues to make intake noises. Each brewing attempt results in one or more of these issues, making coffee preparation frustrating instead of enjoyable. Despite trying various troubleshooting methods like cleaning and unplugging, the problems persist. I suspect a defect in the electronic circuit board. I am looking to have the unit replaced.

I would like to contact the Keurig Corporate Office to address an issue. I need to speak with either Mr. Robert Gamgort or Mr. Fernando Cortes or one of their secretaries. I have been trying to reach a competent person at Keurig to resolve a problem regarding an email exchange we had. I responded to an email from Keurig pointing out an error more than 10 days ago but have not yet received a response. The details of my issue are in my email reply. I am looking to speak directly to someone at the Keurig corporate office. Please text me on my cell phone at [redacted] as I cannot receive texts on my landline [redacted].

Hello, I recently placed an order for a Keurig coffee maker. Ten minutes later, I called to cancel it due to their return policy. I have even sent them five emails, but they have blatantly refused to cancel my order. I spent almost an hour on the phone asking them to make a note on my account to cancel, but they continued to refuse. This situation is beyond comprehension and it feels illegal. I placed the order and immediately tried to cancel, but they kept me on the phone for over an hour without processing my request. I will avoid purchasing from this company in the future due to their unacceptable service.

I purchased a replacement pot for my coffee machine, but unfortunately, it does not fit. I am looking to return it and get the correct glass pot for my machine. When I ordered, there was no information on which pot to choose for my 6-8-10-12 cup machine, rather than the 4-6-8-10-12 cup machine. The pot I received is too big for my machine. I hope to resolve this issue soon. Thank you. - Donna J. I previously called customer care a week and a half ago. However, I had difficulty understanding the representative, and despite being told I would receive an email the next day, I never did. I am disappointed and frustrated with the level of customer service provided. I forgot to mention that my machine is designed for single-serve and the 6-8-10-12 cup pot, not the 4-8-10-12 cup pot.

Hello, I received a Duo Plus as a housewarming gift. However, I've encountered an issue with the coffee maker. The unit is supposed to go into sleep mode and wake up when pressing the on button, but it gets stuck in sleep mode and requires unplugging to reset. Keurig agreed to send a replacement after being unable to resolve the problem. Despite confirming the warranty status using the serial number, they are now requesting proof of purchase. I explained that it was a gift and no longer have the receipt, but they had my details on file. They initially agreed to replace it but then changed their decision without informing me. I am frustrated as I am left waiting for a solution. I may need to return the faulty unit as proof of purchase. I am disappointed that they won't replace a defective machine.

We purchased our Keurig Duo a couple of months ago, and after 2-3 weeks, it stopped pulling water prompting us to descale it using vinegar which worked temporarily but the issue persisted. This happened again recently, despite repeated attempts with vinegar. Both sides of the machine won't brew now. We have a water softener so we don't think it's a build-up issue. When contacting customer service, they suggested it might be the problem, but we are unsure how to proceed to fix it other than what we have already done. Any advice on how to resolve this would be appreciated.

Last week my Keurig [redacted] commercial coffee maker had an issue where it wouldn't complete the brewing process. It seemed to start filling up but then stopped abruptly and went back to the main screen. When I returned from vacation last night, the Keurig was making a ticking noise like a metronome and had no power. Despite trying to power it on, it only continued to click. I even attempted unplugging and holding the power button while plugging it back in, but it didn't work. I had recently installed the waterline kit, and it had been working fine until last week. I appreciate any help with this issue. If it's beyond repair, please let me know early on. I invested money in the maker and kit and don't want it to become a costly problem. Thank you, Bruce Peterson, Model k155, Ser K[redacted].

To Customer Service, Hello, my name is Jane Small. I bought the K-Select K80 two years ago, but it has stopped working properly. When I select the brew I want, it lights up for about 6 seconds and then shuts off. I returned it to Costco within a year and got a replacement, but now the new one is having the same issue. I am the only coffee drinker in my home and I only make at most two cups a day, so it's not being overused. I am very disappointed with the quality of this product, especially considering the price. My previous coffee maker lasted 7 years without any problems. I wonder if there was a quality control issue with the batch these machines came from, as I can't be the only one experiencing this issue.

My husband will be in touch with you soon. For assistance, please contact Steve at [redacted]. This is our third Keurig machine. Steve encounters issues where the machine powers on, the green light illuminates, he selects Strength and the type of drink, places the Pod, presses the bar down, then the Keurig abruptly shuts off after a moment of thinking. Despite trying various troubleshooting steps from the website, the problem persists. Can we arrange for a replacement at no cost? My husband enjoys using Keurig Machines, but we are tired of the recurring expenses. We are willing to return at least two Keurigs if needed, just provide a return shipping label. Steve will provide more details when you call. Thank you. Sincerely, Virginia L. [redacted].