Keurig Customer Service Issues

I've been saving for a long time to treat myself to a Keurig. Being a single parent, I rarely get the chance to pamper myself. My kids adore the tea and hot cocoa, while I enjoy your coffee and cappuccino. Unfortunately, my Keurig broke down after just six months of use, causing me to lose a significant amount of money on cups and the machine itself. I was devastated by this unexpected turn of events, as I might not be able to afford a replacement anytime soon. I apologize for bringing up this issue but I'm truly saddened by the idea of not having my beloved coffee. Are there any programs available where I can participate in product surveys and reviews?

I had been saving up for a Keurig for my birthday in November, and finally got one. However, it stopped working after not even two months. It's disheartening to think how much I invested in it, only for it to break so soon. I cannot afford to replace it at the moment. Initially, it only dispensed a little coffee, then it completely stopped working. I had recommended the Keurig to family and friends, so now I'm concerned about the longevity of their machines. Thank you for hearing me out. I hope you can take the time to go through this message.

I recently bought a 40-count box of KEURIG BOLD ROAST COFFEE COLLECTION but was disappointed upon opening it for several reasons: - The box only had 5 out of the 16 listed varieties. - Out of the 20 varieties received, 3 were LIGHT ROAST, 6 were MEDIUM ROAST, and 3 were ARTIFICIALLY FLAVORED. I would not have purchased this collection had I known its actual contents. To rectify this, I kindly request 22 "DARK ROAST" K-cups to replace the missing ones in my box. Kindly send them to: Ted M. 2 Homestead Road Glenville, NY 12[redacted].

I have purchased four coffee machines from your company, and unfortunately, all of them have stopped working. My latest purchase, the 2.0 model, is also malfunctioning. It won't stay on and seems to have a short circuit. I have resorted to using instant coffee while I figure out a solution. A friend recommended your company, praising your loyalty and customer service, which made me reach out for help. I don't want to go back to using my old coffee pot; I have become accustomed to the convenience of your machines. I would appreciate any assistance you can provide to fix the issues with my current coffee maker. Thank you for your time, and I am eager to hear from you soon.

Hello Keurig, I recently purchased a single-serve coffee maker from Target in Birmingham, Alabama. After using it without any issues for a week, it developed a problem where the cup size lights wouldn't come on and it wouldn't heat up properly unless I repeatedly removed and reinserted the water reservoir. Unfortunately, I no longer have the packaging or receipt as I paid around $60 with my debit card. As this was a significant purchase for me on a limited income, I would like to know the process for returning it and exchanging it for a functional model. Thank you, Deborah G.

I own a Mr. Coffee Keurig coffee maker, model BVMC-KG1 Type KG1, and recently I've been experiencing issues with grounds in my coffee. Despite checking for clogs and descaling the machine, the problem persisted. After some investigation, I found that the problem lies with the newer Green Mountain Southern Pecan K-Cup Pods. When using them, the foil lid separates during brewing, causing the grounds to overflow. This issue does not occur with other brands or older pods of the same type. I have purchased 6 boxes of these pods and encountered the problem in all 3 boxes I've used so far. The affected pods have a "Best By" date of 12 Feb [redacted]. I kindly request a replacement for the 72 defective pods and am willing to return the unused pods. Thank you, Gerald E.

Good Afternoon, Thank you for your response regarding the leaking water reservoir issue with my model 2.-[redacted]. Today, I called the customer service number provided around noon. They offered me a $26 discount on a new model K Select, which I declined. They promised to call me back shortly, but it has been approximately 4½ hours without any update. When I bought the brewer, I was assured of a lifetime guarantee and easy replacement for any issues. The short lifespan of the Keurig 2.0 line and the problems reported make me question the adequacy of the $26 discount offer. The delay in receiving a callback gives the impression of being dismissed by the customer service representative. I am looking forward to your prompt and satisfactory resolution to this matter, as I am currently without a coffee maker. Best, H. Willens

I've had a Keurig for about 2 years, but it constantly fails to brew a full cup of coffee. Despite following all the care instructions, descaling, and troubleshooting recommendations like the paper clip fix and using distilled water, the issue persists. It's frustrating, especially when entertaining guests. I rarely drink coffee, using it mainly for visitors. I'm disappointed with this experience and doubt I'll buy another one. I haven't sought help online as I've exhausted all suggested fixes and believe the brewer should function without so much trouble.

I recently purchased a pod for ground coffee but have struggled with getting it to work despite following the directions. The pod doesn't fit as it is too tall for the assembly, and I don't want to break it by forcing it closed. I have pictures to show the issue. How can I send them to you? The serial number is S/N: [redacted].[redacted]. My experience with Keurig's Customer Service over the phone has been frustrating as they stick to a script and seem to lack critical thinking. Understanding the representatives on the phone is a challenge for me due to the accent. However, I appreciate the product itself, the warranty, and the positive email support I received in the past. Contacting customer service by phone is a source of frustration. Thank you, Cathy L. [redacted]

I recently bought a pod for using ground coffee, but after spending multiple 30-minute sessions trying to get it to work, I found the pod doesn't fit. Despite following the directions and retracting the needles, the pod is too tall for the assembly and won't close. I'm hesitant to force it. How can I send you the pictures of this issue? The serial number is [redacted].[redacted]. When dealing with Keurig's Customer Service by phone, I'm frustrated by scripted responses that don't address the specific steps I've already taken. Understanding the representatives is challenging due to a language barrier, as I can grasp only a third of what's being said. On a positive note, I appreciate the product, warranty, and the helpful response I received via email from Keurig's Customer Service team.

Hello, I bought a Keurig Kmini Plus Single on December 30th, [redacted], from Best Buy in Murrieta, CA. However, I have been having issues with it shutting off shortly after starting up. It takes multiple attempts of opening and shutting the cup top and pushing the button to get it to work. I have been using Keurig machines for years without any problems. I decided to get this new slim single Keurig after my previous one was stolen, as I saw it and liked it. As a 74-year-old, I rely on my morning coffee, so I hope this issue can be resolved. Thank you for your assistance. Carol

I purchased a Keurig K-Cup coffee brewer Platinum B70 unit about 3 years ago from my daughter who couldn't get it to work. I encountered the same issue when I tried to use it recently. Despite various attempts to troubleshoot like resetting the computer and cleaning the unit, the "Not Ready" message persists. Online research revealed that others have faced similar issues with this model. I'm seeking advice on what steps to take next with the unit - whether there are further troubleshooting options or if it's time to dispose of it. Thank you, Barry.

I recently bought my Keurig at the end of April. I've noticed a difference compared to my older model - it seems to be causing the outlets to stop working and trip the circuit. Every time it's been plugged in for too long, we have to reset the circuit breaker. Could I please receive a new one to resolve this issue? I'm not sure if this is a common problem with the newer version. I've come across similar complaints from other users, and I suspect it may have to do with tripping the GFCI.

I have been a longtime fan of Keurig coffee makers but unfortunately, I've had to replace four machines due to them failing within a year. Even with proper maintenance, they stop working. Though I buy mid-range models from respected sellers like Walmart, I expect them to last longer. I don't mind spending $70 to $90 on a coffee maker as long as it lasts at least two years. Can Keurig produce reliable machines that don't require me to break the bank? I hope to see some positive changes in the durability of your products soon. Despite the short lifespan of my machines, I appreciate the joy they bring me each morning. Thank you for any assistance, Keurig. - Joscee

I received a Keurig 2.0 as a Christmas gift, which I am very pleased with. However, the reusable coffee filter that came with it has experienced a malfunction. The lid of the filter broke apart when I was taking it out of the coffee maker. I tried to fix it with super glue, but the coffee has been tasting watery lately. After descaling the machine, I realized the lid wasn't aligning properly with the sensor, causing inconvenience. Today, I found black plastic pieces from the lid in my coffee after noticing a strange object floating in it. I inspected the filter and saw that the black plastic pieces that are supposed to sit on top of the screen in the lid were breaking off. I understand these filters are not expensive, but finding plastic in my coffee was disturbing, and I shouldn't have to replace it so soon. I kindly request a replacement for the faulty Keurig reusable coffee filter. I am willing to return the current one once I receive the new one. Thank you for your attention to this matter.

I've owned my Keurig brewer for a year and a half. Since the recyclable pods were introduced, they don't work in my machine. It keeps showing a "needle maintenance" message despite my efforts. The old pods, which are rare now, work perfectly. I've tried various brands of recyclable pods, but all cause malfunctions. When I contacted your helpline, they offered a 30% discount on a new coffee maker. I am disappointed and believe Keurig should replace my machine at no charge. It's odd that only the new pods create issues while the old ones don't. I look forward to your response. Thank you.

I have purchased multiple Keurig machines over the years. When they stopped working correctly, I could always exchange them for a new one. The last model I bought was the K.Elite on June 9th, [redacted]. Initially, it worked well, but about 6 months later, I encountered issues. The water would drip without any interaction, the coffee wasn't hot, and, eventually, it wouldn't turn on properly. I attempted to exchange it at the store, but their policy had changed, and they advised me to contact Keurig for assistance.

I recently purchased three Keurig 2.0 coffee machines - two identical and one upgraded model. Unfortunately, all three have been disappointing as they frequently display "Brew Interrupted" messages, making it a hassle to get a complete cup of coffee. Despite following all troubleshooting guides, the issue persists even after returning one machine that malfunctioned on the first use. The upgraded machine only brews 3 ounces of coffee but dispenses a full cup of hot water. The suggested solutions have not provided a permanent fix, and I'm frustrated after spending almost $[redacted] on these machines. I am seeking a resolution to this recurring problem.

My first Keurig worked well for two years until it broke down. Despite trying various fixes, it was unrepairable. I purchased two K70 models - one for home and one for work. After light use, the home Keurig malfunctioned after six months. Customer service blamed the water quality, but I use bottled water, not tap water, and have diligently maintained the machines. Both machines at home and work have now broken with similar issues, despite attempts to descale, clean, and troubleshoot. Dissatisfied with the repeated problems and inadequate solutions, I am seeking replacements or a refund for both. I am disappointed with the product quality and customer service and may seek an alternative brand for future purchases.

I recently received a new K Classic as a replacement for my older one that stopped working. However, my new machine started powering off during brewing, resulting in a messy situation. I tried descaling and cleaning all components but the issue persists. It seems to be shutting off unexpectedly, and I am unsatisfied with its performance. It also takes longer to brew a cup than my previous model. I would appreciate assistance, either with a replacement or an opportunity to upgrade by paying a small fee. Your prompt attention to this matter would be greatly appreciated. Thank you.