KFC Customer Service Issues

I ordered at the restaurant recently, but their drink fountain was partially working, resulting in limited drink options. Despite being informed beforehand, I proceeded with my order. Afterward, I was offered a side dish as an inconvenience gesture. However, I expected compensation to be a little more than usual, not a mere substitution. Typically, my order combo includes a drink, but on this occasion, I received a small side instead. I believe true compensation in this situation would have entailed receiving the side in addition to being offered a drink. In the past, I could add a side to my combo for an extra $1, so substituting a small side for a drink didn't meet my expectations of compensation.

I recently started working at KFC and, unfortunately, encountered a distressing situation involving a former friend who works there as well. Prior to his start, I informed my boss about feeling uncomfortable due to a past traumatic event involving this colleague. Despite assurances that we wouldn't work together, my hours have been significantly reduced, causing me distress. I typically work 25-27 hours, but since his arrival, I only get scheduled for 13-16 hours, even on days when he isn't working. This reduction in hours, based on my discomfort, feels unfair. The situation escalated when he took a shift unexpectedly, triggering a panic attack. When I requested to leave, I was met with a negative response. I'm unsure how to handle this and seek advice on how to address this issue effectively.

The Taco Bell / KFC establishment in Anacortes, WA, is a place I will not visit again. It used to be a decent franchise, but now it's considered the worst in the area. Many people on Facebook and my friends have expressed similar negative experiences. The ongoing issues include greasy floors, dirty tables, and poorly prepared food or items frequently out of stock. The staff, for the most part, appear indifferent to the conditions. I believe these problems should be brought to the attention of the franchise owner, as they might not be aware. This feedback is not meant to spread hate but to help improve the situation. I empathize with the franchise owner and hope for positive changes. Please address these concerns.

Subject: Feedback on KFC Television Advertising Hello everyone, I am a proud Kentuckian living in Louisville and have always admired KFC and its heritage. However, I must address my disappointment with the recent television commercials. The portrayal of fake Colonels and excessive focus on large portions of side dishes overshadow the quality of your chicken. I urge you to refocus your advertising strategy. Highlight the delicious chicken itself, avoid using fake Colonels, and offer affordable meal options like a simple 3-piece chicken meal for under $4. I believe that emphasizing the product over excessive sides and fake personas will greatly benefit your brand. I appreciate your consideration of my feedback. Let's work together to bring out the best in KFC's advertising. Thank you, W.O. Louisville, KY

On Sunday, I experienced a long 20-minute wait for my grilled chicken order, unfortunately missing the potato wedges and regular Pepsi. The manager's attitude was not pleasant. Likewise, on Thursday, the cashier mistakenly gave me the wrong order. Upon returning to correct the mix-up, I discovered they had just swapped out boxes without remaking the meals. When I requested a new box to be prepared without taking the returned food to the back, I was informed they had run out of grilled breast. I opted for a refund and left the store feeling disappointed. The service and the employees' attitudes were below my expectations, causing me to reconsider being a regular patron. I may consider spending my money at Captain Jay's instead.

On Saturday, December 15, [redacted], around 10:25 PM at KFC SM North Reclamation Area in Cebu City, I encountered poor customer service from Ms. Rachel Jane Gamutan, Cashier at Cash Register #1. While waiting in line at CR #1, there was a delay as Ms. Rachel was assisting another customer with two other colleagues. When we asked if someone could take our order, she rudely replied, "the other line is free" in a raised voice. When it was our turn to order, she seemed impatient and unfriendly, lacking any acknowledgment for the wait. I expressed my dissatisfaction politely, but received no apology. I spoke to an older manager regarding the issue, and they promised to address it with the management. During our meal, my companions noticed employees laughing at the counter, which was unprofessional. Furthermore, a younger manager hovered around our area as if scrutinizing me, instead of directly addressing any concerns. Managers should set a positive example for their staff, and it seems like a refresher on customer service etiquette is needed for everyone, even the management team. Sanctions may be necessary for improvement.

I purchased a 12-piece hot wings meal, and when I bit into the chicken, I found it raw and bleeding inside. My daughter was alarmed, thinking I was bleeding. I couldn't return to the store at the time, so I had to buy food elsewhere. When I did return for a refund, they initially refused. Reluctantly, I accepted a replacement batch of chicken, but to my dismay, it was still undercooked when I got home. I can't risk getting sick, so I disposed of it. I usually dine at KFC three times a week, but this experience has left me deeply disappointed, and I may reconsider spending my money there in the future.

I recently visited the KFC store in Tyler, Texas on Loop [redacted] and Hwy [redacted] S. During my visit, I found the employees to be very slow in preparing orders, and one employee was even arguing with a customer who had been waiting for over 20 minutes for a drive-thru order. The assistant manager did not address the situation. If this is the standard KFC upholds, it's concerning. I know how the store should be managed, and if my observations are correct, I believe changes need to be made, especially regarding the mentioned employee. Thank you for looking into this.

On December 14, [redacted], my grandmother, cousin, and I visited the KFC in Columbus, Indiana for a carry-out order. We ordered two of the $20 meal deals, but unfortunately, our order was incorrect. The manager working that day was unhelpful and disrespectful towards my grandmother, causing her distress. Despite reporting our experience through the online survey, the store owner, Kelly, called to claim the issue was resolved after allegedly speaking to my grandmother. However, this was untrue as no such conversation took place. We feel mistreated and want the situation addressed appropriately. I am Whitney Pheral, and we may not return to KFC due to this incident.

Around 7:10, I visited the KFC on Georgesville Road in Columbus, Ohio. I originally ordered a chicken pot pie but was informed it would take 25 minutes, so I changed my order to two popcorn shrimp bowls, two pieces of fish, and an order of biscuits. The worker at the window was rude, struggled to remember my order, couldn't provide a receipt, and was careless when handing me honey and tartar sauce. Upon reaching home, I found my food to be cold, which was disappointing as it should have been hot. This is not the first time I have experienced issues at this KFC location, and not receiving a receipt due to them being out of paper is unacceptable and illustrates the need for improvement at this restaurant.

The Upland, California location is in need of assistance. After visiting last night at 7:30 pm, for the third time, we experienced slow service and found out that they were out of pot pies again. Despite our love for KFC chicken and pot pies, we were disappointed. The service was exceptionally slow and unenthusiastic, and the restaurant was dirty both in the front and back areas. Upon ordering, we were informed that it would take 30 minutes for more pot pies. We ordered 2 Go-cups and 1 pot pie, but had to wait for an extended period without assistance at the counter. Other customers left during the wait, and even though I tried to get help, the employees ignored me. Another customer mentioned waiting for over 30 minutes for his order. The manager seemed indifferent to our concerns, saying she thought the cashier had informed us of the issue, but there was no clear communication. Overall, our experience was disappointing, and we do not plan on returning to this location.

In late October, after visiting KFC on Wise Avenue in Dundalk, Maryland, for the third time in three weeks, I experienced order inaccuracies each visit. Following the latest incident, I called to voice my concerns. The staff offered a complimentary replacement meal for my next visit. When I tried to redeem it later, I was informed that the offer had expired due to not returning within a week. Upon escalating the matter to corporate, I received an email requesting personal details through a provided link. Despite submitting my information a month ago, I have yet to receive any response from KFC, leaving me frustrated and wondering why. Regards, JH [redacted] 1/2 White Ave Rosedale, MD [redacted] [redacted] [redacted]

I visit the KFC on Jim Redman Parkway in Plant City, FL about four times a month. Unfortunately, out of the last 20+ visits, my order has been incorrect around 16 times when I get home. I consistently order the same items - a $5 fill-up with 3 piece tenders and a $5 fill-up bowl. The mistakes have included receiving 2 piece dark meat instead, missing biscuits, and even forgetting sides like coleslaw. Recently, I also encountered an issue with the change I received as I handed over a $50 bill for an $11.77 order but only received $28.23 back instead of $38.23. This has been a recurring issue, primarily with one particular staff member. I love the food at KFC but the frequent errors are making me consider taking my business elsewhere. It's frustrating to have to drive back each time to have my order fixed, and the lack of accountability or questioning from the employee is disappointing. I hope they can improve their training or attention to detail soon.

I had a poor experience at KFC in Bessemer, AL at 2:19 pm. When I pulled up to the window, the workers didn't respond until I honked. I asked if the drive-thru speaker was working, to which the worker confirmed it was, and then told me to go back around to the drive-thru to place my order. Inside, I spoke to the manager who was very rude and unprofessional. It's important for the management to re-evaluate the employees because some do not know about customer service. They seem to be there just for a paycheck without delivering the required service.

I recently had a disappointing experience at KFC in East Gadsden, Alabama. I ordered a $5 chalupa box and a $5 K5 box, paid with my credit card. Unfortunately, when I received my order, the chicken was dry, suggesting it had been sitting out for some time. When I asked for fresh chicken, they said it would take 22 minutes. I requested a refund, but instead of giving me cash, they refunded it to my card, which will take 24 hours to process. This has happened before; sometimes they lack chicken or the service is poor. I will now be going to the Attalla location in the future. I urge the company to conduct surprise visits to check on their service quality.

I called KFC in Danville, VA at 6:02 p.m. on 12/20/18 to place an order. The female worker asked me to hold and then hung up after 9 minutes and 43 seconds. This happened as I was on my way to the KFC on Memorial Drive. Upon arrival, I informed the manager about the situation. Initially reluctant to address it, the manager eventually inquired if someone had assisted me on the phone, to which I responded no. When she couldn't identify who took the call, she gave a weak apology and offered a drink and biscuit. The crew seemed unaware of the incident, with some even laughing in the background. Despite just wanting to raise the issue and not about the food itself, I was disappointed by the poor customer service and lack of accountability.

I drove 6 miles to the Haity, Missouri KFC/Taco Bell and have never felt respected by the work-release crew staffed at the facility. This time, I waited at the drive-thru intercom for 30 minutes only to be rudely attended to at the window. When I tried to place an order, I was informed they only accepted cards due to a lack of cash in the registers. This experience left me disappointed once again. I hope to see improved customer service and politeness from the employees despite their personal issues. I would appreciate a refund for my wasted trip to the KFC/Taco Bell after numerous failed attempts to have a positive experience there.

After a long day of Christmas shopping, my family opted to grab dinner from KFC on Highway 72 in Madison, AL, around 8:30 PM. Despite confirming they had original recipe chicken, we were served extra crispy instead. When I called to address the error, they explained they seasoned and fried it that way due to the pressure cooker being cleaned. This lack of communication led to dissatisfaction. I have faced similar issues with the Madison stores before and believe clearer communication is necessary. I am hoping for a refund or a gift card for the Huntsville, AL location. Maybe a change in store will ensure accuracy. Thank you.

To whom it may concern at KFC, I am a loyal customer who frequently chooses KFC over other fast-food options. Unfortunately, my recent experience at the Punggol East outlet on Christmas Day was not up to par. I encountered an issue when I requested a packet of butter instead of pepper for the porridge I purchased for my family. The staff member, a lady in a red shirt, seemed displeased with my request and did not handle the situation professionally. She seemed unwilling to accommodate my simple request, which left me disappointed. I have the receipt for reference, with check number: [redacted]. Additionally, when I received my order, it was not packed properly, leading to spillage and waste of three portions of untouched porridge. This added to my frustration and disappointment on what was meant to be a special day. I kindly request an explanation from KFC management regarding this unsatisfactory experience. I can provide a photo of the receipt as proof of purchase. Thank you for addressing this matter promptly. Sincerely, [Initials]

I visited a KFC on New Year's Eve to get a $5 fill-up at 6:40 p.m. Unfortunately, they were out of dark meat. The cashier seemed hesitant to take my order due to uncertainty about available items, and the cook displayed a poor attitude. I waited at the register for at least 5 minutes before requesting to speak to the manager. I expressed my disappointment as this was not the first time they were out of items during this shift. However, the manager did not address the issue and showed no concern about losing a customer. Instead of attempting to resolve the problem, he chose to ask me to leave. The service from both employees and management was unacceptable. This specific KFC location on St. Augustine St. in Valdosta, Ga., led by Manager Julius McCoggle, has consistently run out of dark meat during the second shift well before closing time. The drive-thru service is also exceptionally slow, with wait times exceeding 15 minutes.