Juul Customer Service Issues

Hello, I have been a fan of Juul for about a year and a half. I have encountered occasional issues with the device turning on by itself every six months, leading me to dispose of it and purchase a new one. I have refrained from contacting Juul about this problem. Lately, I've noticed consistent leaking in the pods purchased from my local convenience stores like 7/11, causing juice to leak into my mouth and sometimes making me nauseous. This has been occurring for the past three months, especially when the pods are left in the car. I seek assistance in resolving this matter as I would like to continue using Juul products. If compensation is not provided, I may consider switching to a different vaping company. I suggest receiving replacements for the leaked pods, particularly in my favorite flavor mint, or a refund for the affected purchases. Please consider the ongoing nature of this issue. Thank you.

I am reaching out because my device is no longer charging, and despite contacting Juul Israel's customer service, they have not resolved the issue as promised under warranty. Despite multiple attempts via phone calls and emails, my device has not been replaced. I am a registered member who has purchased the device twice. After receiving unhelpful responses and promises from Juul Israel, I am disappointed. I even threatened not to purchase their products and to escalate the issue to Juul Worldwide, but have not received a satisfactory response. I now have several unused Juul pods. I felt it was important to share my experience. Thank you. - Yaniv Perry, Israel

Hello, I have been using Juul products for a while now and recently started buying exclusively from your website. I've noticed that many of the pods I've purchased have been leaking, despite following the troubleshooting tips on your site. Each pack I've bought, which cost $21 to $30, has had at least one defective pod. This has become frustrating, as I've had over four packs with faulty pods. I didn't report each issue individually, as I was worried it might seem like I was taking advantage of the pod replacement service. It seems there may be an ongoing issue with the quality of the pods, affecting long-time customers like myself. I invest in Juul products because I expect superior quality, but the recent experience has been disappointing. Please address these quality concerns for loyal customers like me. Thank you, Doris M.

Hello Juul, I am writing to express my extreme frustration with my recent auto-ship order. I am deeply disappointed by the quality of the 6 packs of 5% Mango pods I received. Every single pod in this shipment has leaked excessively in all 5 of my Juul devices. This is a significant quality problem that needs to be addressed. My order number is R[redacted]43. As a long-time member of the auto-ship program, I have never experienced such issues before. Not only did the pods leak, but some of them were not even recognized by the devices. It is incredibly frustrating to have to replace them so soon after receiving them, especially when I order 12 pods at a time. I am also unhappy about receiving only 2 pod packs instead of the usual 4. Dealing with 12 unusable pods after spending a significant amount of money is unacceptable. Normally, having 1-2 leaky pods is tolerable, but this situation is completely unacceptable. I kindly request a replacement or refund for these faulty pods. Furthermore, I have been trying to contact support through the "Chat and Email" feature, but I have been unsuccessful. The links keep redirecting me to the FAQ section, which is extremely frustrating. Thank you for your attention to this matter. Sincerely, Maikayeng Vang-Smith

I recently visited a gas station in Columbus, IN called Philips66 and discovered they were selling counterfeit mango Juul pods. I promptly returned to the store to alert them about the situation to prevent others from purchasing these potentially harmful fake pods. However, upon informing the store owner and requesting an exchange or refund for the fake pods I had purchased, I was met with resistance and blame for opening the pack. Despite my efforts to communicate the issue and urge them not to sell the fake pods due to health risks, the store owner was uncooperative and continued to sell the unauthorized product. It is concerning that fake pods are being sold at a higher price, and the store may not even be an authorized Juul vendor.

Two months ago, I received a replacement silver device under warranty from Juul. However, the replacement device, which I registered immediately, is listed as a slate device in the warranty information. The problem is that this silver device doesn't hold a charge as well as my original slate device. I reported this issue on the Juul website, but I wasn't able to specify the exact problem. After selecting an issue from their list, I'm now being sent a warranty kit. Frustratingly, I couldn't indicate that my device is silver, not slate. I have the serial number available if needed. As someone who is 50 and currently unemployed, I cannot afford to keep purchasing new devices, especially with the high cost of pods. I hope to find a resolution with as little hassle as possible. Thank you for your assistance. - P Kemennu

I am disappointed with my recent Juul purchases. I have been a customer for 6 months, spending $80-$[redacted] monthly on 5% mint pods, but I've noticed inconsistency. The pods are supposed to be clear, but recently many have been yellowish, gradually turning dark gold with a nauseating taste, leading me to stop buying for 2 weeks. Even after giving it another chance and purchasing from Speedway, I encountered the same issue with yellow pods, which I couldn't return as they were opened. This inconsistency is frustrating as a loyal customer. I wish to have reliable clear pods every time without worry. While a temporary fix could be to exchange this pack, a long-term solution is needed to prevent this from happening repeatedly, or I might consider switching to a competitor's product.

Subject: Request for Assistance with Juul Pod Supply To the JUUL Public Relations Team, I am Lance Maynard, a Specialist in the US Army currently deployed overseas. I have successfully transitioned from smoking cigarettes to using JUUL pods for over a year now, which has greatly improved my health. However, my team and I are facing challenges in acquiring JUUL pods due to long delivery times, leaving us without supplies for weeks. There are five other soldiers with me who also rely on JUUL products. I am reaching out to inquire if it is possible to receive a care package of JUUL pods to maintain our morale and avoid reverting to smoking readily available cigarettes. Your assistance in this matter would be greatly appreciated, and we would be more than happy to share a photo of our team with the products. Looking forward to your response. Thank you, SPC Lance Maynard

To Whom It May Concern, I am Lance Maynard, a Specialist in the US Army currently deployed overseas. Utilizing Juul pods for over a year has been instrumental in aiding me to quit smoking. However, acquiring Juul pods in our location is challenging, often resulting in prolonged waits to receive them by mail. This leads to weeks without pods for me and my five fellow soldiers who also use Juul. I am inquiring if it would be possible to provide us with a care package of Juul pods to maintain our morale and prevent us from reverting to smoking. Your assistance would be greatly appreciated, and we would gladly send a photo back to showcase our gratitude. Thank you, SPC Lance Maynard

Hello, I am reaching out to express my disappointment with the Juul pods I have received recently. This week alone, I have encountered issues such as leaking into my device and mouth, a burnt taste halfway through, and some pods not working at all. Even after receiving two replacement pods last week, the same problems persist. The Juul device itself has been beneficial to me in quitting smoking due to its lightweight design and easy recharging, but the ongoing pod issues are disheartening. Regrettably, my Juul that I have been using since November is no longer recharging, and while a replacement is on its way, I may need to explore alternative vape pens due to the unsatisfactory quality of the pods in relation to their price. I wanted to share my experience with you to highlight these consistent issues. Thank you. Sincerely, Kaya H.

I am dissatisfied with the creme brulee pods (3 and 5%). I tried to request a replacement but was frustrated that I could only enter one batch code for a box of 4. I unknowingly discarded the others. In my last delivery, all 3 packs of pods leaked into the juul, and I didn't keep them for return, so I could only request a replacement for one. When I got the replacement, I received a 2-pack instead of a 4-pack. After struggling to find a customer service number, I was directed to fill out this form. This poor customer service experience has led me to decide to cancel my auto delivery. The auto delivery doesn't offer significant savings, and I can find a more affordable alternative with refillable pods. Despite the good device concept, the pods consistently leak, which led me to reconsider using the product due to replacement policies and the lack of accessible customer service.

Hello, I wanted to share a recent experience I had with Juul pods purchased from a local 76 gas station. I bought Mango flavored pods advertised as "discounted," but the $32.39 price seemed high. Upon opening, the juice was dark, the pods were leaking, and the airflow was poor, resulting in a bitter taste. Subsequent pods had the same issues, leading me to suspect they were counterfeit. I am seeking advice on how to pursue a refund since the gas station has been unhelpful. I can provide photos of the batch if needed. I appreciate any guidance you can offer. Thank you, Aidan F.

Hello, I recently purchased a Juul starter pack from a convenience store in Camden, London. Unfortunately, after noticing an off taste from all four pods, I discovered they are fake after doing some research online. The fake packaging matches exactly with what others have shared. While I believe the Juul device itself is genuine due to the light and symbol positions, I've been unable to report this issue directly to Juul as my serial number shows as 'replaced'. I've tried to contact them through their website but can only find an American support number. I would like guidance on the best way to report and replace these items as I feel deceived. I initially bought this product thinking it was authentic based on the packaging. Your assistance in resolving this matter and securing a replacement Juul would be greatly appreciated.

Hello there, I am currently facing an issue with the quality of the Juul liquid in my pods. Having used Juul for two years and being a frequent buyer, I am concerned about the recent four packs of pods I purchased. The liquid inside has been turning yellow quickly, then progressing to brown and eventually dark brown, impacting the taste. This deterioration is happening well before I finish a pod, making them taste burnt and unpleasant. I have not encountered this problem before and find it disappointing considering the investment I put into Juul products. While I acknowledge occasional issues, having four consecutive packs with this problem is concerning. I seek clarification on whether this change is permanent or just a temporary glitch. I'm not requesting free pods but would appreciate a resolution to this matter, whether by replacing the pods, offering a coupon, or assurance that this won't be a recurring problem. I have purchased from multiple gas stations and eagerly await your response. Thank you.

My recent auto-ship delivery on Friday included 8 packs of 2 Mango pods at 5%. Unfortunately, out of the 8 packs, 6 arrived with leaking pods. I inspected them all, and despite only opening one pod, all 6 packs showed signs of leakage. When I entered control #Gah22GB04A on the website, it seemed like they were only addressing one pod, without the option to specify the extent of the issue. This leakage problem is new for me, and I'm concerned as it affects most of my order. I still have the unopened affected packs if you require photos or their return. I'm eager for a speedy replacement as I rely on these pods. Thank you for your assistance. My name is Nathan Ahlbom and you can reach me at [redacted].

I encountered an issue when trying to upload my license on the site. After one attempt, I was blocked from sending another or creating an account to register my unit or ask questions. I suggest adding an email option for ID verification. My initial upload was successful, and I suspect this restriction is a tactic to avoid registration or servicing units purchased for over $40. I will not be recommending this company anytime soon due to this frustrating experience.

I purchased a 4-pack of mint Juul pods, but unfortunately, all but one of them were leaking right out of the package. I recently switched back to Juul from cheaper alternatives, and I am disappointed by this experience. I have been using Juul products for about 3 years, and the leaking issue remains the same. I had hoped it would have been resolved or improved by now, but it seems to have worsened. I would like a replacement pack or a refund as this situation is unacceptable. As someone who works in a vape shop and relies on selling your products for income, it's frustrating to encounter this problem repeatedly. I have spent a significant amount of money on Juul products, and when they function correctly, they are excellent. However, when they leak, it causes a lot of inconvenience. I hope we can resolve this matter so I can continue using and promoting Juul products. Your assistance in addressing this issue would be greatly appreciated. Thank you.

I am disappointed with this product! I charged the device after purchasing, and it does not work at all. I cannot take a drag off this piece of junk! I regret spending my money on this product, which turned out to be garbage! Despite changing the expensive tobacco cartridge, it still does not work properly. I bought this to help me quit cigarettes, but it does not even provide a slight relief. I will not create an account for this useless product. I request a prompt response by mail. I hope you understand my frustration this time. Please refrain from asking for more information.

Good afternoon, I have encountered issues with purchased pods from authorized retailers that do not meet the expected quality of Juul products. While I usually opt for auto ship and have no problems with orders directly from Juul, approximately half the time I purchase from retail stores, the pods turn out to be of inferior quality - appearing darker and tasting unpleasant. To address this ongoing problem, I have started keeping receipts as evidence since most stores do not accept returns on opened pod packs. This has become a frequent occurrence rather than an isolated issue, prompting me to collect receipts for these instances. I would like to send these pod packs and receipts to Juul for review and potential replacement. This has resulted in significant monetary losses, which I find concerning. Please provide me with the address where I can send the pod packs and receipts for further evaluation. I am seeking replacements for the defective pods. Thank you for your assistance.

I have been receiving my auto-ship orders of 6 packs of mango pods, but I've noticed that the last few orders have contained 2 packs instead of 4 packs. Sadly, a significant number of the 2 pack pods have been leaking, causing inconvenience. I initially thought the issue was with my device, so I purchased a new one, only to find the leakage continues. I suspect the problem lies specifically with the 2 packs, as I have not experienced this issue with pods from the 4 packs. To test this, I bought a 4 pack from a local gas station, which did not leak. This constant leakage means I often have to dispose of a pod from every four I receive in the 2 pack shipments. I would appreciate it if future orders could be filled with 4 packs to avoid this problem and possibly consider compensating a portion of my recent auto-ship order.