JoesNewBalanceOutlet.com Customer Service Issues

Subject: Order Payment Clarification Dear Aleksei Puris, I regret to inform you that your recent order with Joe's New Balance Outlet could not be processed initially due to a declined credit card. It seems there might have been a typographical error during checkout. To rectify this, you may want to consider placing a new order with correct payment information. Following our correspondence, I understand that both orders were successfully paid for using different cards. However, your bank confirmation for the second order was received shortly after. Should you wish to cancel one of the orders, kindly consider canceling the second one and request a refund for it. Rest assured, your initial order ([redacted]4) is being processed as it was successfully paid for. For any further queries or assistance in placing a new order, please don't hesitate to reach out to Customer Care at the provided number. We are here to help in any way possible. Warm regards, A.P.

Dear Sir or Madam, Regarding order #[redacted]7 and your correspondence below, I have confirmed with my bank that the funds have been reserved and are ready for your transaction once initiated. Regrettably, I am not sure of the specific procedures required. It seems you may need certain codes or similar details. Please refer to my enclosed account statement, although in Russian, indicating your store name, the transaction amount of USD 54.95, and the transaction location in the USA. I have verified that there are no constraints on my end preventing you from receiving the payment. Therefore, please advise if there is any assistance I can offer and kindly expedite the order processing. I am based in Ukraine and utilize a forwarding service for delivery, so please consider possible delays in responses due to the time zone difference. Thank you and have a pleasant day, Dimitriy

Hello, I am YongGeon Kim. I registered on your website using [redacted] I reside in Korea and am unable to communicate via phone. I made a payment of $68.74, but there is no record in my order history indicating that the payment went through, and thus, no order number. It appears there may be an error on your website. Please review your payment history and get in touch with me. I am eager for a prompt response, but unfortunately, there is no live chat available, and your email contacts are not easily accessible. I have already reached out to [redacted], but the responses received were unsatisfactory. I implore you to provide the accurate information this time. Due to the delay in your responses, I have placed a new order. I kindly request the incorrect order to be canceled. The payment amounts for both the new and unsuccessful orders are the same. The new successful order number is #[redacted]2, placed on April 27th. The failed order, without an order number, was placed on April 26th. Let's avoid any confusion this time. I urge you to ensure the accuracy of your response. If this is challenging, kindly introduce a live chat option or provide a direct email for communication.

Yesterday, I made a purchase on your website, but I have not received any confirmation that it went through. My order history is empty on my account despite my card being charged $[redacted].98, which has now been blocked by my bank. I ordered: - 2 pairs of sneakers model [redacted], Style #: U574GT2, in sizes M4.5 & M10. Shipping address: Rita Pyuro 11 Southgate Blvd, D11, New Castle , DE ,[redacted] Please confirm if my order was successfully placed and provide me with a confirmation or an explanation. Thank you, Rita