Joann Fabric and Craft Stores Customer Service Issues

I emailed Joann's right after placing my online order on October 2, [redacted]. I have not received any response yet. Today, on the 4th, I received an email survey asking if the customer service representative had addressed my questions. How can I respond if no one has contacted me? I attempted to call 1-[redacted], but Verizon indicated it couldn't be connected and advised me to verify the number. I double-checked, and I had entered it correctly on my iPhone. Does anyone address problems or complaints anymore? I am greatly disappointed in Joann Fabric's online ordering process.

I made an order with order number #[redacted]2 and only received part of it. I noticed a $7.99 charge for Shipping Fees. The partial order I received measures 11" in length, 6" in width, and 3" in depth but arrived in an oversized box measuring 15"x15"x6" and filled with excessive wadded paper. Perhaps if a more appropriately sized box was used, the shipping fees wouldn't be as high. Are these high shipping charges due to the oversized packaging? I want to bring to your attention the excessive use of paper and cardboard which is leading to high shipping costs for consumers. I have been a customer of Joanns for many years, but if my next order arrives the same way, I will have to reconsider ordering from your company. -Sherry S.

I made a purchase on November 29th, and $51.11 is supposed to be debited from my account. However, as of today, only $23.00 has been deducted. I am confused about the multiple charges for one order on different dates. Additionally, some products have not been shipped as promised in the emails I received. It is puzzling that three identical items are being shipped and billed separately. Every item is being billed and shipped individually, which is illogical. To sum it up, I am disappointed with the service and will not be shopping on your website in the future.

I arrived at the store excited to take advantage of the B1G3 free offer on Handmade Holiday Decor items. After spending time shopping, I was disappointed to learn at the register that the items I chose were actually only 70% off, not part of the deal as advertised. An unpleasant encounter with the cashier and manager left me feeling frustrated and empty-handed. I strongly believe that the misleading advertising needs to be addressed, as there were no stated exclusions in the promotion. If the situation is not rectified, I will have to reconsider shopping at this store in the future and will share my experience through online reviews.

Hello, my name is Ellen V. I recently received my order in three shipments. However, I have yet to receive an invoice via email at [redacted] to confirm that I received the Cyber Monday Pricing I was promised when I placed my order. Only 1/3rd of my total order was invoiced. I will refrain from using the items until I receive a detailed invoice ensuring the Cyber Monday Pricing. If I do not receive it today, I plan to return everything to my local Joann's store and take my business elsewhere. As a loyal customer who regularly spends a substantial amount with your company, I kindly request the prompt issuance of the invoice. Thank you.

I placed an order on April 1st and received a note stating there would be a delay of a week to 10 days. A week later, I was informed that some of the cloth I ordered was out of stock, but the rest would be shipped soon. I then received an email explaining delays due to the pandemic, assuring me that my order would be shipped shortly. Money has been debited from my checking account, but I have yet to receive the product or any shipping confirmation. I kindly request the remaining items in stock to be sent promptly. Given my location in a small town near the Canadian border with limited shopping options, the closest store is 1 1/2 hours away. I hope everyone is keeping well during these times.

Order # [redacted]4. I have noticed two charges on my credit card for this purchase. I have already disputed the second charge with my credit card company. I have attempted to resolve this matter on your website without success. Initially, I received a shipping notification for my order, followed by a delay notification. Today, I was charged an additional $2.99 on my credit card. I require assistance in resolving this matter promptly and an explanation of the situation. Thank you, Robert E.

I received a store credit at Joann in Colorado Springs for a return, but when I tried to use it online, I got an invalid pin message. I want to buy item #[redacted]6, Cricut Maker Bundle Lilac, which the website shows as in stock at the store despite being told otherwise. Can I use the store credit online? - Ed Mayer

I have experienced ongoing issues with the manager at the Murfreesboro, TN store and a specific employee there. I feel harassed as they have cancelled my online orders, removed my name from the system blocking me from receiving coupons, and today, they refused to allow me to exchange a duplicated item even though the return policy on my receipt clearly allowed it. I have reached a breaking point with the staff at this store and even had to ask a friend to return items for me due to the harassment I faced. I am considering seeking legal advice to address this situation as I should not have to endure such treatment just to shop at this establishment.

I'm missing several items from my order that was shipped two weeks ago. Despite tracking the shipment, multiple items are still missing. I reached out to support twice through the website but received no response, even though I was told to wait for eight hours for assistance, which has already passed.

I checked Joann Fabrics' website for Salt Lake City, and it showed that they are open from 10 AM to 6 PM on Sundays. However, upon arriving at the store, the sign on the door indicated that they closed at 3:00 PM on Sundays, causing confusion for many customers who were turned away. The employee inside responded to inquiries by pointing to the sign without offering further assistance, which was frustrating. I believe they need to ensure consistency between their online hours and physical store hours to avoid inconveniencing customers. Cathy P. from Salt Lake City, UT.

I bought multiple items last night, and when I left the store, I realized the cashier didn't give me all my bags. I've been trying to contact the store since 10 am with no luck. I’m disappointed and frustrated as I live far away and now have to make a special trip back for my missing items. Can someone please assist me promptly and explain why the store isn't answering calls? This has affected my Christmas shopping and quality of customer service. Additionally, I had a negative interaction with the manager on duty last night, unlike the helpful and friendly associate. I hope this issue is resolved quickly. Thank you for your help.