JetBlue Customer Service Issues

I faced several issues during my recent flight with JetBlue from Raleigh to Boston. Despite being a loyal customer and providing all necessary documentation for my medical disability and travel with a dog, I encountered a disappointing situation. While pre-boarding, an impolite staff member forcefully checked my carry-on bag, preventing me from accessing my medical supplies. This seemed unnecessary as there was available space in the overhead compartments. The flight wasn't even full, and I have photographic evidence to support this claim. I reached out to customer service but have yet to receive any response or apology. I hope JetBlue can address this situation appropriately for a customer who deserves better treatment.

In May, I, Arturo Tavera, purchased a round-trip ticket from Orlando to Santo Domingo for June 4th to the 21st for $[redacted].13. Two days later, I bought tickets for my family; my wife and two children are traveling with me on the same dates for $[redacted].34 each. There seems to be a $51.79 difference that I believe should be credited back to me. I am willing to use some of that credit for checking in luggage as a solution. I hope for a positive outcome from your company. Sincerely, Arturo Tavera.

On May 21st, I purchased a round-trip airplane ticket from Orlando to Santo Domingo for June 4th to the 21st, totaling $[redacted].13. Shortly after, I added my wife and two children to the same flight for $[redacted].34 per ticket, creating a difference of $51.79. I believe I should receive credit for this extra amount given we are utilizing the same services. I am willing to contribute some of this excess for luggage fees. My flight code is 'wydlrk' and my family's is 'xsszej'. I am hopeful for a positive response from you. Sincerely, Arturo Tavera.

I flew with JetBlue on May 23rd from Atlanta to JFK with 4 checked bags. Our flight was delayed, causing us to miss our connecting flight to Delhi with Air India. We were rerouted via Qatar to Delhi then Bangalore. Unfortunately, our bags didn't make it to Bangalore with us. It's been 3 days and we still have not received any updates on our luggage (tag numbers: [redacted], [redacted], [redacted], [redacted]). Our initial itinerary was ATL - JFK (B6 [redacted]), JFK - DEL (AI [redacted]), DEL - BLR (AI [redacted]). We're currently located at Prestige Ivy Terraces, Bangalore - [redacted]. You can contact us at +91 [redacted]. Our journey was exhausting due to the delays, and the missing luggage has been a significant inconvenience and financial burden. We contacted JetBlue via email ([redacted]) from Delhi on May 24th and again on May 25th ([redacted]) but have not received a response yet.

Hello, my name is Natalia Smith. My flight confirmation code is MYYEJL. I booked a birthday vacation to St. Lucia departing on May 26th and returning to NYC on June 1st in economy class. During check-in, I paid $30 for one piece of luggage, which was 4 lbs overweight. The representative, either Katrina or Karina, was rude and unhelpful, insisting on a $[redacted] overweight fee without providing any solutions. Due to her attitude and the delayed flight, I had to rearrange my pick-up. I suggest Jet Blue consider waiving the overweight baggage fee due to the lack of assistance and offer more flexibility in such cases. It was disappointing to not receive better service, especially considering my visual impairment. For further discussion, please contact me at [redacted]. Thank you. Ticket #[redacted][redacted]. Receipt #[redacted]1. Conf Code: MYYEJL.

I traveled from Austin, Texas to Ft. Lauderdale, Florida on Tuesday, May 21st on Flight [redacted]. Upon my arrival at Ft. Lauderdale, my luggage was supposed to be there, but it was not. After checking with the baggage department, I was informed that it had mistakenly been sent to California. They assured me it would be delivered to my home and provided a phone number to call if not received by Thursday. Unfortunately, each time I called, I was given another number, causing repeated mental and physical stress. As an 89-year-old traveler who requires a wheelchair, the situation was challenging. It was not until late Saturday morning that my luggage was finally delivered. I experienced the same issue on my return flight from Ft. Lauderdale to Austin, with my luggage arriving the following night at 12:30 A.M. Compensation or a refund for the inconvenience would be greatly appreciated. Thank you for your understanding. - R. Campolo

Hello, I flew from Ft. Lauderdale to Los Angeles on May 26th, departing at 7:11 pm. The person at FLL checking IDs at the gate was named Ryan. He refused to give me his last name or show me his ID, citing JetBlue's policy due to social media issues. Despite my struggle with my service dog and carry-on, Ryan was unhelpful and caused me to have a panic attack, prompting my mother to come assist me. After a difficult interaction, I paid $40 at the counter, following a botched attempt to fit my carry-on in the box. This experience was disheartening, especially since I've flown with JetBlue four times in the last 12 days. While I appreciate JetBlue's service, subcontracted companies like this can tarnish the experience and cost customers. I kindly request a reimbursement of the $40 fee and clarification on JetBlue's policy regarding employee identification. Thank you for your attention to this matter. -Jackelyn Puignau

My confirmation number is UHZZNA. I arrived at the airport at 7:30 am for Flight 1 from NY to Ft Lauderdale. My flight departure was changed from 10:53 am to 4 pm. Unfortunately, I had to leave the airport to return home. My husband, M.S., who was also traveling with me, is a diabetic on insulin and couldn't wait that long. The airline couldn't explain the schedule change and refunded our tickets. JetBlue advised me to reach out to you for a $[redacted].00 refund for the car service home. Thank you for considering this request.

My husband and I flew from Boston Logan Airport to RSW in Ft. Myers, Florida on May 31, [redacted]. Unfortunately, several TVs were not working on the flight, including both of ours. The flight attendant tried to reset the system but was unsuccessful. She promised us each a $15 credit toward our next Jet Blue flight and attempted to email the credits to me. Unfortunately, I did not receive the email at [redacted] Our flight was [redacted] with Ann Vasey and Graham Vasey. Our confirmation number is UFKFXI and our ticket numbers are [redacted][redacted] for Ann and [redacted][redacted] for Graham. I kindly request that you resend the email with the credit information for the inconvenience of not having access to movies or TV during the 3-hour flight.

I bought a round-trip ticket from Pakistan to Washington, with stops in New York and Jeddah. Unfortunately, my JetBlue flight from Washington to New York was canceled without any prior notice. I had to purchase a new ticket from Delta Airlines on the spot, costing me an extra $[redacted]. I am also seeking a refund for the additional $[redacted] I had to pay on Saudi Arabia Airlines. I contacted JetBlue, but they are only offering $[redacted], which I find unacceptable.

I bought a round-trip ticket from Pakistan to Washington, with the return route scheduled as follows: 1. Washington (Dulles) to New York on January 23, [redacted], with JetBlue Airways B6 [redacted], Reservation Code YYDXTG 2. New York to Jeddah on January 23, [redacted], with Saudi Arabian Airlines SV 20, Reservation Code RIK88Y 3. Jeddah to Islamabad on January 24, [redacted], with Saudi Arabian Airlines SV [redacted], Reservation Code RIK88Y JetBlue Airways canceled the flight without notifying me or my booking agent. When I arrived at Washington Dulles airport, I found out about the cancellation. I had to buy a new ticket from Delta Airlines on the spot, costing me an extra $[redacted]. I am seeking a refund for this amount and the additional $[redacted] I paid to Delta Air/Saudi Arabian Airlines. JetBlue Airways has offered to reimburse me only $[redacted], which I find unsatisfactory. I am requesting a refund of the $[redacted] extra I had to pay.

I made a flight reservation from JFK to West Palm Beach online on April 17, [redacted] to secure window seats with extra room for my wife and me, as we prefer those seats. Upon arriving at the airport for my return flight to JFK, I was disappointed to discover that my pre-booked seats 5A and 5B had been reassigned without any prior notice. The agent only informed me when I raised the issue. Despite explaining my preference for window seats, I was given Seat 10B while my wife got 10E on the new plane. This separation and the downgrade in seats were frustrating, especially as I used my points for this booking. I feel the value of using points was not respected, leading me to reconsider using them in the future. I expect a response and a resolution to this inconvenience. I also hold a Jetblue credit card and am contemplating canceling both mine and my wife's memberships due to this experience. I hope to receive an explanation and a solution to ensure we can be seated together with a window seat in the future. My confirmation code for the flight back to JFK on June 3, [redacted], was XCCWND. Thank you. Carmine N.

Subject: Flight Exchange - Itinerary: [redacted] - Refund Dispute - Case ID: [REQ:S#[redacted]3] Dear Expedia Customer Service, I am writing in response to the recent communication regarding my flight experience. Despite the correspondence being sent to my daughter's email address, I am the passenger involved and wish for future communication to be directed to my email at [redacted] I am disappointed and frustrated by the lack of transparency and miscommunication I encountered during a recent booking attempt. The customer service session I had was not only unhelpful but also led to unjust charges on my behalf. The handling of the situation, particularly the unauthorized charging of my card, casts a shadow on Expedia's reputation for providing excellent service. The documents I possess clearly outline the procedures for rebooking a flight, including a $[redacted] processing fee, which I attempted to follow diligently. However, the discrepancy arose when I was informed differently by your customer service representative regarding the flight restrictions. The subsequent charging of my card without confirming the new booking with JetBlue was unacceptable and has left me dissatisfied with the service provided. I demand a full refund for the unauthorized charges made on my credit card, failing which, I will be forced to take further action. The entire experience has not only resulted in financial loss but also caused me to miss a significant family event. I am deeply disappointed with the handling of the situation and express my reluctance to utilize JetBlue services in the future. Sincerely, Lauren Wilson.

On Monday, June 3rd, my husband and I traveled on flight [redacted] from SFO to JFK. Just before takeoff, the pilot mentioned seeing six planes ahead, which caused some concern. The flight began smoothly but soon encountered intense turbulence for about an hour, which was quite frightening. Despite the rough conditions, the crew provided minimal information or reassurance. The pilot's comments about not knowing the cause of the turbulence added to the anxiety of the situation. Additionally, the sudden and poorly communicated descent intensified the discomfort. As a frequent flyer, these experiences have left me hesitant about choosing JetBlue for future travels.

Subject: Frustrating Experience with JetBlue Hello, I would like to share my recent experience with JetBlue. While my family and I are new to flying with JetBlue, we usually fly with United. On February 22, [redacted], our flight was delayed for 4 hours, but JetBlue compensated each passenger with $[redacted], exceeding my expectations. When booking our flight from JFK to Aruba on November 14, [redacted], I encountered difficulty using the credits provided. Customer service instructed me to book each ticket individually, which I did. On May 25, [redacted], the day before our flight, I faced issues printing my son's boarding pass due to the individual booking. Despite seeking help from customer service and online support with no response, we were unable to board our flight as we couldn't check in on time. We were eventually placed on a flight the next morning, causing us to miss a day of our vacation and incur additional expenses. I sincerely hope that JetBlue can address this situation and provide appropriate compensation. Thank you, Kim, Marty, and Antonio H. from Ocean, NJ

I am disappointed with my recent JetBlue experience on the JFK-SDQ route on 5/29. I had upgraded seats for my wife, Manuela D., and myself. Firstly, we were not called to board when section A was called, instead, they let wheelchair passengers and kids board first. Secondly, there was no food available for purchase on the flight. Thirdly, upon arrival, my luggage was damaged and items were missing. On the return flight on 6/3, after being called to board, we waited on the runway walkway without air conditioning for 25 minutes with no explanation. This experience was unprofessional and disappointing. It is unacceptable to pay extra for checked luggage and receive such poor service. Dr. Jeffrey D. and his wife are incredibly upset and will not be using JetBlue's services again.

Dear JetBlue, I booked a return flight from FLL to CLE a month ago. I selected a window exit seat and confirmed it during check-in this morning. Unfortunately, I had trouble at the baggage drop due to a lack of attendants. It took me 10 minutes to drop my bag and inquire about my gate, which was not clearly indicated. I had to search for it, running to gate E8 only to find out my seat was given to someone else. Why allow seat selection if it's not guaranteed? My flight experience has been unpleasant, and I feel frustrated towards JetBlue due to the confusion and inconvenience caused by the ground staff's lack of support. Regards, Jacquelyn Harris, Flight [redacted] on June 5th.

I missed my original Qatar flight scheduled for June 2nd 11 PM to Doha from Logan Airport in Boston due to a JetBlue flight delay. JetBlue rebooked me to my final destination in Hyderabad. The rebooking was initially for June 6th, later changed to June 4th. I was rerouted from Boston to Newark, then to Mumbai with Air India on June 4th, and finally to Hyderabad on June 5th. Despite JetBlue assuring me they would transfer my checked baggage to Air India, it was not received in Mumbai. Both JetBlue and Qatar claim they did not have the baggage. This ordeal has been distressing as I can't locate my luggage initially checked in Atlanta with JetBlue. I am dealing with all three airlines regularly from India to track down my belongings. I am disappointed with JetBlue's handling of the situation, as I visited the Baggage Service Center multiple times in Terminal C seeking clarification. I urge for help to locate my luggage promptly.

On June 6, my 3:40 pm flight was delayed for 6 hours due to maintenance and weather issues. The lack of communication about the aircraft's problems was unsettling. Furthermore, the announcement revealing the need for new pilots added to the discomfort. When trying to change my flight, all later flights to Newark were fully booked. Stranded without transportation, I had to walk to a nearby gas station. The unhelpful counter staff suggested alternative airports, which was not ideal. This experience with JetBlue, a company I have always trusted, was highly disappointing and disorganized. Many employees were wearing AirPods, making it difficult to get assistance. The situation caused me to miss work and incur unexpected expenses for lodging. With no resolution in sight, I felt overwhelmed and anxious about potential job repercussions. I hope for a prompt and ethical resolution to this distressing ordeal.

I recently had a positive experience flying with JetBlue for a 4 1/2-hour flight. Despite my difficulty sitting for long periods due to spinal fusions, the airline was unable to provide me with extra legroom on short notice. I had to resort to taking 20 mg of Valium for muscle spasms. I am considering obtaining a doctor's note for future flights to request better seating accommodations. JetBlue remains a favorite airline of mine, and I am looking for ways to ensure a more comfortable flying experience next time.