Jet2.com Customer Service Issues

Hello, Shortly before our scheduled trip, I received the following email from you: Booking Reference: 258GE5 Dear Martin Jones, As per your recent query, please see the attached documentation regarding the cancellation of your flight reservation. The attached documents outline the cancellation confirmations for each person on the flights. We hope to have you onboard in the future. Thank you for the quick reimbursement of our flight expenses. However, I did not make any inquiries, and we were eagerly anticipating our journey. Due to the flight cancellation, we incurred losses. A legal professional friend mentioned I may be entitled to compensation. Following the flight cancellation, we managed to cancel one accommodation but not the other. Unfortunately, my travel insurance did not cover this situation, and when I claimed the insurance premium, I was informed it was not feasible as I had already attempted a claim. The accommodation cost is [redacted] euros (£[redacted] at the current exchange rate), and the travel insurance cost is £45.31. I have attached evidence of these expenses and request £[redacted].31 in compensation to offset our losses from your flight cancellation. Best regards, Martin Jones

I recently had to change my flight after Jet2 advised my return flight from Alicante was canceled. I rebooked my return flight using my email address ([redacted]). However, my BT email address has been closed since then. My brother-in-law also had a similar issue, but he was able to get help from one of your agents who resent the new confirmation to his new email address ([redacted]). I don't have my booking reference number, but my name is Ms. Christine Black, residing at 52 Riddochhill Road, Blackburn, Bathgate, EH47 7ER. I am scheduled to fly to Alicante on the 7th of September on flight LS775 and return on Saturday, the 19th of September on flight [redacted] (pending the flights are still operating). Kind Regards, Christine.

I have a booking through an independent holiday provider for a trip to Spain with Jet2. Due to the current circumstances, Jet2 keeps changing their flight dates to Spain. They have recently canceled flights until the 29th of August, but my flight is scheduled for the 31st. If they had extended the cancellations by just two days, I could have booked a trip to Greece or Portugal without incurring their £[redacted] admin fee per couple. My travel agent couldn't waive the charge, and Jet2 won't either. This situation is frustrating for customers and makes me hesitant to use their service again. I believe my flight on the 31st will also get canceled, leaving me only two days to plan a different holiday for the same dates. It's a challenging situation, and I hope there can be a resolution.

I have a flight booked on September 5th, Flight LS1260 to Gran Canaria. Due to government advice against non-essential travel, I am concerned. I have been trying to contact Jet2 without success. I am unsure if the flight is proceeding or what happens if it is canceled. The flight is booked under A. N. Sankey, my cousin. Contact me at [redacted]3 or via email. I am dissatisfied with the lack of information and response from Jet2. Thank you for your prompt attention to this matter.

Hello, we recently booked a trip to Turkey from September 28th for 2 weeks at the Golden Rock Beach in Marmaris. Unfortunately, the activities and nightly entertainment promised when we made the booking have stopped. This was a key element of our choice to stay at an all-inclusive hotel. Additionally, some food outlets like the pool snack bar have closed. This is disappointing for our family as my 17-year-old daughter wants more to do while on vacation. We may now incur extra costs seeking entertainment outside the hotel. My friends mentioned this, and after checking social media group pages, it seems to be true. Our booking reference number is [redacted]/S20H. I hope this issue can be resolved promptly. Best regards, William E.

Booking Reference: 24FYCZ - John B./Lynn B. On 17th August, we received an email informing us that our flight bookings were canceled due to the current circumstances, leading to our holiday being canceled. Subsequently, the Villa Owner re-booked the property for our original stay dates. Opting for a refund from Jet 2 for our flights, we received confirmation of the refund for our return flight on 15th September but are still awaiting confirmation on the refund for our outbound flight on 4th September. Could you please provide clarification on this matter? Given that this holiday was planned since September [redacted], the news of the cancellation was disappointing. As we eagerly await a full refund of all payments made, we would appreciate a prompt update during this stressful time. Thank you in advance. Lynn B.

I am currently in Kos after flying with Jet2 from Leeds Bradford Airport Yeadon on flight LS355. I am concerned about flight safety regarding COVID regulations. Despite the mandatory use of face masks, I saw several passengers not following the rules. Some were not wearing masks properly, others removed them to eat or drink, and some were not wearing masks at all. Passengers were also moving around the cabin unnecessarily to socialize and queuing in the aisle. One drunk passenger ignored safety protocols and was later reprimanded by airport staff. I believe the safety rules should be strictly enforced by cabin crew to prevent health risks in a confined space where distancing is not feasible. I hope these issues are addressed before my return flight LS356.

Due to the cancellation of my flights to Spain amid the Coronavirus outbreak, I was informed via email that a refund would be issued. The total amount paid was £[redacted].70, including fees for baggage and seat upgrades. Upon receiving the refund, which amounted to £[redacted].70, I noticed a shortfall of £[redacted] from the original amount. Previously, I had received a full refund for flights scheduled in May that were also canceled. Unfortunately, no clarification has been provided regarding the discrepancy in the refund amount. Despite my attempts, I have been unable to reach a customer service representative for further explanation. Given the circumstances of the cancellations being beyond our control, I trust that a full refund should be issued. I kindly request the remaining balance of £[redacted] to be refunded promptly.

Hello Jet2, I have a city break to Rome booked with you for myself, Mr. Robert Alan Pendleton, and Miss Joely Teece. The total I paid was £[redacted] for 4 nights at the Yes Hotel. Flight from Manchester departs on September 21, [redacted], at 7:15 and arrives at 11:10. I recently checked your website and noticed the price has decreased to £[redacted] excluding extras like seat costs. Could you please adjust my total holiday price to reflect the current rates? Thank you, Robert Alan Pendleton.

Every year around this time, my family and I fly to Lindos with Jet2, and we have been doing so for the past four years. Typically, we stay at Lindos Gardens, but this year, since they are not open, our booking was changed to a different hotel. We were supposed to stay at Lindos Royal on the 24th and 27th of September, but our parents' accommodation was changed without any consultation. Their references are Asson [redacted] [redacted], flying on the 24th from BHX. The rest of the party includes Asson, reference [redacted], flying on the 27th from BHX, and Ferns, reference [redacted], also flying on the 27th from BHX. We are quite disappointed with this sudden change and would like to know the reason behind it.

Booking Reference: 2538E3. I have already sent this message via LinkedIn earlier today. Dear Mr. Heapy, CEO of Jet2, I am reaching out regarding my booking with the reference number mentioned above. Due to the UK government's decision to place Portugal on the quarantine list, I understand that Jet2 may not operate flights to Portugal. Could you confirm if my Glasgow to Faro flight will be canceled? If so, will Jet2 issue a full refund? I have tried contacting Jet2 Customer Services via email and phone multiple times without success. We are scheduled to travel on Sunday, September 20, [redacted]. Your prompt assistance or arranging for a Jet2 representative to reach out would be greatly appreciated. Best regards, John M. [redacted] +44 [redacted]

I paid £[redacted] for my flight on 29th October, which Jet2 has cancelled. I received only £[redacted].50 back and am unsure why this is happening. It's important to have clarity on these matters. Below are the flight details for reference.

My flights originally scheduled for January and September [redacted] departing from Stansted Airport have been cancelled by JET2. I encountered a security breach last summer, resulting in the replacement of both my credit and debit cards with new ones carrying different details and numbers. I am concerned about the refund process, especially since payments for these trips were primarily made using the now discontinued debit card and more recently the credit card. Despite my attempts to contact them via email and enduring a long wait in a queue, I have not received the reassurance that my updated bank account details will be used for the refunds. It is crucial for me to ensure that the refund amounts, including the deposit for one booking and approximately £[redacted].00 for the September trip, are directed to the correct bank account. I seek confirmation in writing to guarantee the funds are sent to the designated account. Your assistance is greatly appreciated.

Hello, I am planning a trip to Gran Canaria from London and would like to book a flight from Stansted (STN) to Las Palmas de Gran Canaria (LPA). While trying to make my online booking, I noticed I can book 2 bicycles weighing 32 kg each for £30 each, 2 Golf Bags weighing 22 kg each for £30 each, and 3 pieces of hold luggage for £34 each with a 20% discount with the launch and seat offer. Additionally, I can bring 10 kg of hand luggage. However, I am unsure about only being able to select a golf bag as sports equipment. Can I also bring musical instruments or other items within the weight and size limits of 22 kg and [redacted] cm x 91 cm as with other special luggage, or do I need to book it through the call center? Lastly, I would like clarification on the maximum dimensions for the third dimension of belongings like golf bags and bicycles. I look forward to flying with you and leaving behind my past experiences with Ryanair.

I was scheduled to fly back to Manchester on 16/9/20, but I couldn't make it as I was hospitalized with pneumonia until 23/9/20. After receiving clearance to fly, I booked a new flight for 25/9/20 with reference number 27L5G6. My insurance company requires confirmation that no refund was owed by Jet2 for the missed flight on 16/9/20. Sending an email to attest to this would help resolve an issue with my insurance company. Thank you, another satisfied Jet2 passenger.

During our 2-week holiday to Crete booked with reference number [redacted]/S20H, Jet2 unexpectedly shortened our trip to only 1 week. Despite not receiving any communication from Jet2 regarding this alteration, after overheard conversations with fellow guests, I contacted the in-resort number to confirm the change and rebooked our return flight to Newcastle on the 7th of November. I provided my email address to a Jet2 rep who assured me that they would keep me informed. Unfortunately, subsequent interactions revealed that the rep had lost my contact details, causing further confusion. Additionally, I learned from other guests that our return flight was rerouted through Leeds Bradford. While Jet2 had informed guests arriving on the 1st of November about disruptions, I received no prior communication. Despite the shortened holiday, the main concern is the lack of communication and the financial impact, including the reimbursement of expenses such as 1-week car parking at Newcastle Airport. I am awaiting further details and clarification from Jet2 in this regard.

I followed your suggestion to have the PSr test done through the living group. I dispatched the tests on Monday, 7/12/20. However, I have not yet received any confirmation from them regarding the receipt of the tests or the results. I am scheduled to fly tomorrow morning on 10/12/20, but I still have not received the necessary certificate. The flight reference number with your airline is 27ty43, and the living group reference number is [redacted]. The living group's customer service has been unresponsive, and I am concerned about potential issues at the airport. Your urgent assistance in this matter would be greatly appreciated. Thank you, Samantha.

Holiday Number [redacted]/W20H My name is Freda Tann, and I am 86 years old. My husband Leonard is 84 years old, and we reside in a Coronavirus Tier 3 very high alert area. Unfortunately, we are unable to proceed with our upcoming holiday to Fuertventura from Sunday, January 17, [redacted], to Sunday, February 7, [redacted]. Due to the Covid-19 vaccine schedule requiring 21 days, we must cancel our plans. We sincerely apologize for any inconvenience caused. Mrs. Freda & Mr. Leonard Tann

Good morning Jet2, I am writing regarding our booking reference [redacted]/W20H under the names Paul & Wendy M. If the government requires isolation upon return to the UK and we decide not to travel, would Jet2 be willing to provide a refund instead of a credit note or rescheduling for a future date? This is because we have already rescheduled our [redacted] holidays to [redacted] and do not have spare leave from work for additional changes. Looking forward to hearing from you soon.

I submitted a complaint via email through my agency tour office on 6/11/20 and was informed that it would take about a month to receive a response. My agency has informed me that there hasn't been any reply yet. I am seeking a refund because my stay at the Semiramus hotel in Rhodes was disappointing. The hotel was advertised as a four-star property, but I received stone-cold breakfast and discovered there was no hot food available. Additionally, my room went uncleaned for six days. I ended up spending extra money on 24 days of breakfast and felt anxious throughout my stay. My agency reached out to you on 6/11/20, but it seems like the email was overlooked.