Jet2.com Customer Service Issues

My July 4th Alicante flight with Jet 2 was canceled due to ongoing Covid. The reference number is 26wsc4 for the Manchester to Alicante flight LS [redacted] at 6:30 pm. I, Mrs. MMC, have been unable to reach Jet 2 by phone or email to change to the July 15th flight, the next available option. The online flight change feature is disabled, and the deadline for free changes is June 14th, which I couldn't meet due to the access issues. Trying to resolve this matter has consumed over 4 hours in the past 3 days, including long waits on hold. The lack of communication is both distressing and unsatisfactory. I urgently request Jet 2 to demonstrate customer care, a fundamental aspect of their advertised service. I'm extremely disappointed with Jet 2's current lack of response.

I'm seeking information about the current status of my upcoming flights from Stansted to Bergaric. My flights are LS [redacted] on July 4, [redacted], at 7:30, and LS [redacted] on July 11, [redacted], at 11:00. These flights were booked online through Kiwi.com. Kiwi.com has informed me that the flights have been canceled and has proposed alternative options with Ryanair that are more expensive, which I am not interested in. According to EU regulations, if the airline cancels a flight, I should be entitled to a full refund. However, when I try to request a refund, it seems like I would be the one canceling the flight, which may only entitle me to a partial refund. Can you please provide clarification on this matter? The booking is under the names of C. and A. Pembroke, and the Kiwi.com booking number is [redacted]25. Thank you. - C. Pembroke

Subject: Re: Concerns Regarding Booking Reference [redacted]/S20H Mr. Tom Deas JET2 Holidays 52 Grahamsdyke St. Customer Care Dept. Laurieston Falkirk FK2 9LU Dear Sir or Madam, I am writing to address concerns about our upcoming holiday booking made in October [redacted]. Due to the current COVID-19 situation and being in the vulnerable age group, my wife and I have followed strict lockdown measures to stay safe. However, the anticipated holiday experience no longer aligns with the booking we made, as wearing masks during the flight and isolation at the resort do not suit our comfort or expectations. Given the circumstances, we feel that we would only receive half of the holiday experience we paid for. We have not received any communication from JET2 Holidays regarding our concerns, and with the flight start date postponed to mid-July, we are apprehensive about being charged the remaining balance in July. As pensioners, it would be a financial strain for us. Regrettably, we have decided to cancel our booking for safety reasons. We kindly request that the deposit be either refunded or held as credit towards a future booking at the same Menorca resort in May or June [redacted]. We have been loyal customers of JET2 Holidays for several years and hope for your understanding in this matter. We would appreciate a response, preferably via email. Sincerely, Tom and Margaret Deas

We had a booking to fly from Manchester to Tenerife on October 25th, return. A few days before our flight, my wife's medical condition prevented us from traveling. Despite contacting Jet 2.com by phone for cancellation confirmation, we never received it. We have our original booking confirmation on hand. Subsequently, we contacted our insurance and believed we had the necessary paperwork. Now we are told we need a cancellation document from Jet 2.com. Despite emailing and attempting to call, we have not received a response. The current situation has worsened my wife's treatment. We trust Jet 2.com can provide the needed confirmation efficiently. Geraint and Mary J.

This is my fourth Jet2 flight booking that has been canceled. Despite our repeated attempts, we have been unable to speak with anyone at Jet2, resulting in us continuously rebooking. We recently reserved front seats for the flight scheduled for the 15th of July in the afternoon and paid an additional £50 for them. After receiving an email notifying us of the cancellation, we were assured that we would be accommodated on the same day, but no further details were provided. We discovered another available flight in the morning but are unsure if we will be transferred to it or if our front seats will be honored. We are considering canceling our reservation but are uncertain if we will receive a refund, as Jet2 has not furnished us with adequate information about this sudden change. It is frustrating not being able to reach a live person for assistance as calls, live chat, and emails have gone unanswered. Thank you for any guidance you can provide.

On October 18, [redacted], my wife and I learned from our doctor that my wife's medical condition would prevent us from going on our scheduled trip to Tenerife. We were supposed to fly with Jet2.com from Manchester on October 25, [redacted], on Flight No. LS4111, with Booking Reference 24E6Q9. Despite contacting Jet2.com and NatWest Insurance promptly, I have not received an email confirmation from Jet2.com regarding the cancellation. My insurance company requires this document for our claim, and I would have expected Jet2.com, a technologically advanced organization, to process this efficiently. Any advice on how to reach the relevant contacts at Jet2.com via phone or email would be greatly appreciated. Best regards, G. and M. Jones

Booking reference [redacted]S20H. I have received the tickets for our upcoming holiday on August 1st. This is a family trip to celebrate my husband's birthday, which was supposed to be in August [redacted], but due to illness, we had to reschedule for this year. Today, my daughter reached out to the hotel via email and was informed that the hotel is closed. Does this mean our holiday will be canceled? I need to find out as soon as possible so I can make alternative plans for this date. I noticed that Jet2 is not promoting this hotel on their website. I have invested a significant amount of money in this special holiday and would greatly appreciate your assistance. Thank you for your help. Regards, C. Phelpstead.

Hello, my holiday from the 12th of August to Bodrum is booked, but I can't locate my return flight on the 23rd, arriving in Leeds on the 24th on your website. Does this mean it's cancelled? I would rather cancel because I am still unable to return to work. If I am allowed to return at the beginning of August and then go away on the 12th, it will create significant financial issues for me. The rest of my holiday is booked with Love Holidays. I am reaching out to you as contacting them has been challenging. Thank you for your assistance in advance.

Hello, I require assistance from a customer service representative as I am unable to locate my booking in my account. My booking reference is 259PK3, and my email is [redacted] When I enter the reference, it indicates that there is no matching booking with my email. Additionally, I need to modify one of the travelers due to Covid-19 concerns. I also have another booking that I need to add to my account. Prior to Covid-19, I made a change to this booking over the phone, but the individual at your end who handled the change mistakenly made the other person the lead traveler. Consequently, I am unable to make any further adjustments to this booking. I urgently need to discuss these matters with a representative. My telephone number is [redacted]5. Best, Graham Thornton

Hello, I am Mr. George Harman. I made a flight booking for June 5, [redacted], from Birmingham to Tenerife with booking reference 252QDX. Unfortunately, the flight was cancelled by the airline. I had a chat with Ryan who mentioned that the money for the flight was refunded, but I have not received it yet. I would appreciate a prompt response as my chat with Ryan was not completed. You can reach me at [redacted]1 or email me at [redacted] My address is [redacted] Fletchamstead Highway, CV4 9EL.

I received an email indicating that my holiday on the 23rd of August has been canceled. The refund will be processed to my credit card. However, I have used different credit cards for each booking, and some cards are no longer valid. I have rebooked using a voucher from a previous cancellation. My booking reference is [redacted]/S20H for PortAventura Salou. The booking is under the name Mrs. Tina F. for three people on the 23rd of August, [redacted].

Hello, I hope you're well. My family and I, including my mother, stepfather, sisters, stepbrother, and grandchildren, are set to travel with you under multiple booking references: 24BP62, 254JT4, 254GN7, and 26D5XM. In total, we are 11 passengers, with the lead passengers being A Denison, A Martindale, R Martindale, and A Parsons. Our group paid an additional fee to secure the 6:00 am flight LS1481 on August 2, [redacted]. Recently, we received emails notifying us that the flight time has been changed to 10:00 am, which was not our original choice. Could you kindly confirm that the additional fees paid for all 11 travelers will be refunded to the respective accounts used during booking? Your prompt attention to this matter is greatly appreciated. Best regards, D Denison.

Hello, I have a flight booked for August 13th to Greece, where my son was also supposed to join the same holiday. I made my reservation through lastminute, but unfortunately, I'm unable to reach them for assistance. My son's flight with Jet2 has been canceled, which means I cannot proceed with the trip alone. I've tried contacting Jet2, and they mentioned that I need to deal with lastminute, but contacting them seems impossible. I'm interested in transferring my flight to a later date next year. My booking ID is [redacted], flight PNR26G5E, and my name is Maxine H. I appreciate any help you can provide in this matter.

I am deeply frustrated that my flights have been canceled once again. This marks the third time since June that my flight plans have been disrupted. Following the cancellation, I promptly adhered to the procedure outlined in your email to receive a credit note for my September booking. Unfortunately, during the credit process, the flight prices increased by £11 per person. Moreover, as I was finalizing the booking, the prices rose further, resulting in an additional charge of over £[redacted] for the altered flights. This unexpected cost increase left me with no alternative given that my accommodations were already arranged. As a loyal customer with upcoming bookings for December, I find the treatment I received unacceptable. I am requesting a refund of the extra £[redacted] that was required due to the changes made by the airline. It is disappointing that there is no viable method of communication, as phone calls are not being answered. Your current approach leaves customers feeling exploited. I am anticipating a prompt response to this matter. It is disheartening to encounter these challenges, especially since I was unable to access the promotional code on your membership page, which has now been removed. - S. H. (252QLV, now 26762H)

I have tried to contact Jet 2 via phone and text multiple times regarding my booking. My details are as follows: David Douglas Hastie, 23 Gowy Court, Ellesmere Port, South Wirral, Cheshire. My booking reference was 24ESXP for a flight to Dalaman, Turkey on 11/06/20, which was made in September [redacted]. I was informed that my card had expired and was asked to complete a form, which I declined due to security concerns with providing information over text. The original booking cost was £[redacted], and I was refunded £33 on 22nd May with the code T24928, which I am not certain about. If this is correct, I believe I am still owed a refund of £[redacted]. I verified that my card is valid until 11/23, so if possible, I would like the reimbursement to be made to this card. If not, please contact me via email at [redacted] or provide a name and number for further communication. Thank you for your support.

I am seeking assistance from Jet2 to cancel my holiday with reference number [redacted]/S20H or change the destination for the same dates. I have tried numerous times to contact them via phone with no success. The automated service suggested using "Manage My Booking" online, but upon visiting the site, I discovered that cancellation cannot be done online. This has left me frustrated as I have been a loyal customer for six years. I have already made a payment of £[redacted], and the remaining amount is due on Sunday, July 26th. If necessary, I am willing to contact my bank to prevent the payment from going through. I urgently need a resolution or guidance on how to proceed with the cancellation before the deadline. I hope to hear from Jet2 promptly. Thank you, Mr. J. S. Chester.

My holiday booking number is [redacted]/W19H from March of this year. We had to come home early because of the Covid situation. I submitted a claim for compensation, but it has been over three months, and we have not received our voucher yet. My cousin and I have been very patient, but we would like a prompt response. We understand that you may have many problems to address, but we would like to resolve this matter and move forward.

I purchased a flight through Fleetway Travel, who has unfortunately gone out of business. Fleetway mentioned that my flight with Jet 2 was already paid for. Could you confirm if I am still able to proceed with the flight reservation for Kathryn Bell and Baron J. on the following itinerary: Outbound: Manchester to Malaga on 27.9.20 at 08:15, LS809 Return: Malaga to Manchester on 04.10.20 at 13:20, LS810 I need a booking reference for the flights. Also, the hotel I booked agreed to match the price. Please provide me with the breakdown of the flight costs from Fleetway as the invoice only shows the total amount without specifying the flight and hotel costs separately. Thank you for your assistance.

After making a holiday reservation with Jet2, the UK Government announced a two-week quarantine rule upon return. My husband, a critical key worker, cannot afford to take the additional time off due to his ongoing work during the pandemic. We specifically chose Jet2 for their customer commitment, including canceling flights during quarantine. Despite TUI's response of canceling all flights, Jet2 has not followed suit. We are now facing a loss of around £[redacted] because Jet2 has not upheld their pledge. We are requesting a refund or credit note to rebook and support the travel industry. Jet2's actions are unjust towards dedicated customers like us who are trying to support the industry. Their treatment of us is truly disrespectful.

I recently received notice from Jet2 informing me that our flight from Murcia to Manchester on October 2nd has been canceled, citing the ongoing coronavirus pandemic and UK government travel advice for mainland Spain as the cause. However, I find this explanation dubious. Jet2 continues to operate a full schedule of flights to and from Alicante and Malaga in the coming months, both of which are located on mainland Spain. Could the actual reason for canceling Murcia flights be financial, and if so, why not be transparent about it? I am extremely disappointed by this situation, not only due to the flight cancellation but also because of the lack of honesty displayed by Jet2. I eagerly await your response. - C. K.