Instagram Customer Service Issues

My Instagram account has been hacked. The email sent for confirmation was unsuccessful, probably because the hacker changed the email linked to my account. Even the face recognition feature did not work. I feel like I have limited options as the 'forgot password' process fails when entering my email. It created a new account for me, and from there, I reported my original account, but the automated response claimed nothing was wrong. I need assistance to reach out to someone so others on my page don't face the same issue. Several people have informed me about receiving messages and links I didn't send. Your help is greatly appreciated.

Hello, I discovered this morning that my Instagram account was hacked. The hacker changed the email associated with the account, leaving me unable to access it. My username, formerly "tat_chir (Sir Lucky)," was altered to "tat_chirrrl (Sir Lucky)." The hacker has been active on my account, prompting calls from concerned individuals and alerting me to the breach. I would appreciate any assistance with resolving this issue. Name: tat_chirrrl (Sir Lucky) Email: [redacted] Phone: +[redacted]5

My husband's account was stolen, evidenced by the altered username - now "manue1d18." Despite the hacker's actions, his pictures and videos are intact, and only bitcoin-related content has been added. The phisher managed to change the password, making the account their own. We've attempted to report this to Instagram help, but no action has been taken yet. We aim to reclaim the account through a password change. My husband, unable to access his original account due to the altered password, hopes to regain control. Any assistance in recovering the account and removing the imposter's posts would be greatly appreciated. Thank you.

Hello, my name is Matthew Rullo, and my Instagram profile under the handle "keepit_a_stack" has been hacked. Without realizing it, I sent a code to a friend's compromised page, which led to my entire account being hacked. The hackers changed my email, phone number, and are now using it for bitcoin activities, posing as me and posting things I did not authorize. I've had the account for 10 years, with a lot of personal content and memories at stake. I'm desperate to regain control of my account 😪. Can you assist me in recovering it? My original information includes the handle "keepit_a_stack," phone number [redacted], and email [redacted] I'm hoping for any guidance you can offer to reclaim my privacy and account. Thank you.

Hello, I experienced a security breach on December 31st where my account was compromised. I fell for a scam promising cash back in a game, resulting from my own mistake. The hacker altered my email address from [redacted] to [redacted] and then changed it to r******[redacted] They also deleted my phone number, which is [redacted], and modified my username from alohanuiloa.sandra to alohanuiloa.sandra_. This account holds sentimental value as it's how I stay connected with family and houses cherished stories, photos, and videos. Despite my efforts, I have been unable to regain access. I kindly seek assistance in reclaiming it, as some of the content is irreplaceable to me. Please advise me on how I can verify my identity. Thank you for your help. Sincerely, Monica

I noticed my account had followed around two hundred random people. I reviewed my recent login locations and found one from Europe that wasn't me. I promptly changed my password, logged back in, and unfollowed all the accounts. The next day, I was asked to verify my phone number. After verification, I was logged out and have since been unable to access my account. Whenever I log in, my feed is blank with an error message saying it cannot refresh. I can't see any messages or my photos. I am seeking assistance to regain full access to my account.

I am having trouble accessing my account. I was able to log in on 12/31, but on 1/1, I encountered an issue. I am seeing a message that says “Help Us confirm you own this Account” along with an “Error challenge_required” notification. Despite changing my password three times as instructed by Facebook support via email, the problem persists. I have also searched the Instagram Help Center without success. I am seeking guidance on the next steps to resolve this issue. The sudden lockout is puzzling to me as there were no signs of unauthorized access when viewing my profile from my spouse’s account. I urge Instagram to investigate this matter promptly and assist me in regaining access to my account.

I recently came across a photo of myself that I would like to have removed. I am informing you that there is a picture of me on your platform that I want deleted. I have already involved the police. They confirm that you must delete the content. The Telemedia Act (§ 10 TMG) obliges website operators to remove such content (e.g., your images). This is only the case once they have knowledge of it. Therefore, you must be able to inform Instagram, for example, that a photo of you without your consent has been posted at location xy and it must be deleted immediately. If you do not do this, I will have to file a report. I do not have Instagram or Facebook myself, so I am unable to contact the person whose account displays my picture.

I had an issue with my Instagram account. Someone named "mommy of two" seems to have hacked me. I lost access to my account, and my friends informed me that this person was asking them for money. I've been unable to log in for almost a week and a half. The account belongs to sorachi, also known as Reds, and my friends CK and Jason have been contacted. I've tried to reset the password but haven't had any luck so far. Please assist me in recovering my account promptly. When I tried to sign in, I noticed a different number and email linked to it, not mine. The number shown is [redacted], which is not mine.

On Saturday, January 1st, I was using my regular Instagram account called "omvr__." I noticed that "pamelaacabello" was offering $[redacted] to anyone who could answer a Spanish word starting with "B" and ending with "H." She is followed by "mikenavarrete" and other trustworthy sources, leading me to believe she was genuine. However, it turns out her account was hacked. The "pamelaacabello" account instructed me to change my email to "[redacted]" to receive the money via PayPal after I provided my PayPal email. After changing my email and waiting, I was unable to regain access to "omvr__" as I did not have the password for "[redacted]" I believed it was Pamela Cabello and trusted that she would help me recover my account. To seek access, I created a new Instagram account and reached out to my old account "omvr__," only to be informed that I could only regain access by sending $[redacted] USD to [redacted] I kindly request the deletion of my old account "omvr__."

My Instagram account has been compromised due to a scam involving changing email addresses to "gcash2409." Initially, "pamelaacabello" offered money for changing the email to participate in a word game, but it turned out to be a scam. Subsequently, another account, "omvr__," which was a previously hacked account, also shared the same fraudulent activity. The scammers are trying to change followers' email addresses to "gcash2409" to hijack the accounts and demand money for their recovery. It's essential to stay cautious in such situations and avoid falling for similar scams in the future.

I recently encountered an issue with accessing my Instagram account a few weeks ago. I was prompted to confirm my account, but I couldn't receive the verification code as the associated email and phone number were outdated. I managed to update this information on a different page, but it didn't reflect when I tried to confirm my account. I'm hoping for assistance in either resetting the information or linking my Facebook account for easier access. I can provide you with the updated email and phone number details to verify my account. I appreciate any help as I am not proficient with technology, especially being close to 57 years old and without nearby family to assist me. Instagram mentioned a 48-hour resolution time, but it has been several weeks with no progress despite my email inquiry. Thank you for your support in advance.

Someone I haven't spoken to in a while contacted me requesting my phone number and a link to verify their Facebook account. Unfortunately, I fell for the scam and realized it was a hacker once I sent the information. Consequently, I was logged out of all my accounts and received an email from Instagram about a changed email without the ability to decline it. Now, the hacker is contacting my friends, attempting the same ploy, causing concern that some may fall for it since Instagram is my only means of communication with them. I have reported the incident to Instagram/Facebook but have not received a response yet, hoping to regain control of my account. Strangely, I still receive Instagram DM notifications despite being logged out, allowing me to monitor responses.

After a concerning interaction on Instagram, I've lost access to one of my accounts, "Doppelgangers_Acuity." This happened after a suspicious person I followed tried to involve me in a questionable Bitcoin investment scheme via a company called Futin Stocks. Despite my refusal to share personal details or engage further, my account's access has been affected. Even though the account is still visible, I can't log in due to my privacy settings. I'm worried about potential hacking and changes to my information. I really just want to ensure my account's security and retrieve all my saved data. Thank you.

Hello, my account (vasilij_detecting) has been unexpectedly blocked. I have been posting historical items without any issues for a year. Recently, one of my posts was removed by Instagram but reinstated after their review, confirming I did not violate any rules. Currently, although I can access my account and view the number of followers and bio, I am unable to see my posts or refresh the page. Four days ago, Instagram unblocked my account, stating it was disabled by mistake. I received this message: "It looks like your account was disabled by mistake. Your account has been reactivated, and should now be able to log in. We are sorry for any inconvenience. If you have any issues getting back into your account, please let us know. Thanks." However, as of today, my account has been blocked again without explanation. I'm feeling completely lost now...

Good morning or afternoon, On January 5th, [redacted], at 21:17 PDT, in Toronto, ON is when the hacker hacked me. I'm actually in Montreal, but that's what I saw in my email. A friend on Instagram messaged me for help. He asked me to send him a link saying it was to open his account on his new phone. Without thinking, I copied and pasted the link and got hacked. I didn't realize that just copying and pasting links could lead to being hacked. All I want is my account back, and I hope you can help me track down this hacker who has also targeted many of my friends. The email associated with the hacker is [redacted] Thank you for your assistance! Have a great day.

My Instagram account has been compromised. It is currently being misused for bitcoin trading/selling, which is not my doing. The hacker is conducting these activities under my identity on the platform. I have informed my friends and family to report the account. Despite attempting to follow Instagram’s help instructions, I have been unsuccessful in resolving the issue. The hacker has changed my username, password, phone number, and email address without any notifications sent to me. Due to these alterations, I am unable to access my account. I am seeking assistance to halt the inappropriate usage of my account and regain access to it so I can deactivate it.

I've been unable to access my Instagram account since October 3 due to issues with two-factor authentication. After resetting my phone, I lost the backup codes and authentication app, yet Instagram keeps asking for a code. Despite contacting them before and following their instructions to disable two-factor authentication, I still can't log in. I've even sent selfies with my name, username, and the requested information, but the issue persists. Instagram's response stated they couldn't assist further through that channel. I need help to resolve this ongoing problem promptly.

My Instagram account, lilrose999999, was hacked. I received a "Suspicious login" notification and changed my password. However, when I tried to log back in, the new password didn't work. Later, I got an email saying my linked email was changed without my knowledge, and I am unsure of the new email. When I attempted to reset the password using my phone number linked to the account, it said "user not found." A friend verified that my account still exists but I am locked out. I am seeking assistance to regain access to my Instagram account.

A couple of days ago, while cleaning up the accounts I followed on Instagram, I noticed that my account was automatically following new unrelated accounts. Concerned that my account was compromised, I promptly changed the password and enabled two-factor authentication. Despite reporting the issue to Instagram, my account was unexpectedly locked the next day for review, with no clear indication of when I would regain access. Now, 48 hours later, I have not received any updates or notifications from Instagram. Attempting to seek help through their support channels has been unfruitful, as my account seems to have vanished without a trace. The lack of communication from Instagram is frustrating, and I am urgently exploring every available avenue to resolve this unsettling situation.