Instacart Customer Service Issues

This was my first time using Instacart, and I am extremely disappointed with the outcome. I had specific dietary needs and restrictions, so when the shopper started making substitutions, it was overwhelming. While I was trying to respond to the first suggested substitution, more substitutions were already being made without giving me a chance to keep up. The checkout happened so quickly that I couldn't make changes in time. Now I have groceries at home that I either don't want or can't eat. I reached out to Sprouts, but they referred me back to Instacart since it's an online service. It's frustrating to deal with this situation, especially since I had to prepay a tip even before receiving the service. This experience has left me so upset that I doubt I will be using this service again.

Last night, I went shopping and made online payments for two batches, A and B. Unfortunately, I was charged for both batches under B, resulting in an overcharge. When I tried to address this with the cashier, she became upset and insisted the baroda was correct. This lack of communication and support from your staff is unacceptable. I am now considering using other shopping apps that offer better customer service. The long lines at the stores make the shopping experience slow, and the inability to communicate concerns is frustrating. Additionally, there was an issue with the app crashing during delivery, leaving me without the customer's address initially. While I was eventually able to contact the customer for the address, the overall experience was inconvenient.

I recently had an unpleasant experience with a shopper from Instacart. The shopper refunded all the items in my order, even though they were visible on the shelf in a photo she sent me. I politely asked her about this, but she ignored my messages. Despite this, she eventually delivered two items without notifying me as I had requested. I found her behavior to be rude and unprofessional. I am concerned that she may treat other customers the same way, and I would like to file a complaint to prevent this from happening again.

I placed an order for my mother earlier today, scheduled for delivery to her apartment. After the Shopper completed the checkout process, I received a notification indicating that the delivery would be arriving shortly. However, it has been over an hour and a half, and the groceries have not been delivered. Despite checking outside, there was no sign of the order. My usual experience with this service involves the Shopper pressing her apartment button, number [redacted], and bringing the groceries down the hall. This time, the Shopper messaged that she was refunding two items without offering a substitution, which I would have preferred. There has been a lack of communication throughout this process. I have had great experiences with past Shoppers, but this is the first time I have encountered such an issue. How can we address and resolve this situation?

I had an upsetting experience with a driver who went to the wrong address and was disrespectful towards me. He took my groceries without delivering them. I request immediate assistance regarding this issue.

I am unable to access my accounts with Instacart and Smart & Final because I have been locked out. I use an old computer that cannot be updated since [redacted], and my laptop with which I shop has an outdated operating system (OSX 10.11.6). I tried calling 1-[redacted] for support but was disconnected after waiting for 15 minutes. My old computer cannot open email links, and I do not own a mobile phone. Smart & Final corporate headquarters at 1-[redacted] only accepts communication through a mobile phone, does not provide human interaction, and rarely responds to messages. I am unsure how to resolve this issue.

I noticed a charge of $99.00 on my checking account for a subscription I did not authorize. I request for this amount to be refunded promptly. The experience I had with your company was chaotic, leading me to contact InstaCart support while waiting for my order. The incident was so unpleasant that I am certain I did not subscribe to your service. Kindly refund the money as soon as possible, as it appears you have access to my details, though not provided by me.

I have not used this service since mid-[redacted], and it was a one-time occurrence. Despite multiple requests to cancel, I continue to receive messages about recurring charges on my credit card. I am once again asking for the service to be stopped and any refund to be processed back to my credit card. To resolve this issue, please ensure someone is available to take phone calls or respond to requests promptly. Do not proceed with any service without the customer's explicit permission. My name is Doris Copenhaver. Phone number: [redacted], email: [redacted]

Working for Instacart has been frustrating for me. Despite my complaints, I am not receiving any calls for shopping assignments. I reside in Blackfalds and must travel to Red Deer to fulfill orders. I diligently wait by my phone starting at 9 am, only to be informed that there are no available tasks. Oddly, my zone appears as Airdrie, which is around [redacted] kms away from my location. I have voiced my concerns, and their solution was for me to close and reopen my account while setting it to Red Deer. Unfortunately, the issue persists, and I am still assigned to Airdrie. It's disheartening that there seems to be no personal interaction with the company, as I have encountered language barriers and unhelpful responses. If they prefer not to have me as a shopper, I would appreciate direct communication rather than continued inefficiency.

Hello, I am a Spanish speaker and I need help to reactivate my buyer account on Instacart, which was deactivated due to a cancellation fee. My account is under the email @[redacted] My name is Freddy M. I understand the rules and regulations, but in my opinion, my deactivation was unjust. I provided evidence through tests and videos showing issues in the system. On the day of deactivation, there were problems at the Publix supermarket that made it impossible for me to fulfill my duties. I have a flawless reputation and record as a shopper with no prior issues. I believe the support system is not considering valid explanations in this instance. Given that we were considered heroes for working during the pandemic, it seems unfair not to have the opportunity for a fair appeal to resume working. Thank you.

Yesterday's experience was terrible; I had to cancel my order after the 4th shopper assigned, 10 minutes before Sams Club closed. The final shopper couldn't shop because she forgot her credit card and didn't realize Sams Club doesn't take Apple Pay. This caused a major inconvenience since I needed the items last night for an event. The app and website weren't working properly for hours before I could finally place my order on Instacart. The whole situation was unprofessional and disappointing. I also couldn't file a complaint for the canceled order, only for the previous one, receiving a generic response that didn't address my concerns. It's frustrating, and I hope you can investigate this issue. I look forward to your response. Thank you.

I recently received groceries from a friend through Instacart, but unfortunately, they were left in the open entryway of my apartment complex instead of being brought to the proper delivery area. My friend even sent me a photo of the groceries sitting unattended in the vestibule. By the time I was alerted to their delivery, the groceries had disappeared. Despite the efforts of the apartment staff, the items could not be located. It seems someone took advantage of the situation. I am looking to assist my friend, who kindly sent the groceries. Is there a way to facilitate a refund for their purchase or have the groceries redelivered? Thank you, Anna

I use EBT for my food purchases. While placing my order, I encountered a message stating insufficient funds on my debit card. Even after contacting support, the issue persisted, resulting in an additional charge of $5.83 on top of $8.31. Despite explaining the situation and requesting a refund for the extra charge, I was informed it couldn't be reversed due to multiple order attempts causing the glitch. I find this situation frustrating, especially considering the monthly fee I pay for this service.

I had a disappointing experience with my Frys delivery order. The substitutes were not suitable, and chicken was packed in a way that caused leaks, leading to cross-contamination of my produce. This made all my fruits and vegetables inedible due to the mess. I am 39 weeks pregnant and this delivery was meant to simplify things for me, but I ended up having to reshop at the store. Frys does not accept returns for non-perishable items ordered through Instacart, resulting in a loss of almost $60. The wrong brand of chicken with skin and expensive substitutes made this ordeal frustrating. I will not use this service again and would like a refund to cover the cost of repurchasing groceries.

I'm having trouble logging into my account for the past two days. My email is [redacted] Even after changing my password, I'm still unable to sign in, specifically on Instacart via my phone. The screen indicates that my account is locked and advises me to contact customer service. Additionally, I attempted to utilize the free delivery service, but that function froze as well. I require a link to regain access to my account.

I am consistently experiencing issues with my frozen items arriving melted in my orders. Despite previous complaints, the promised training for drivers and provision of insulated bags have not been effective. In my latest order, the driver mentioned not having insulated bags, leading to another disappointing experience. When contacting customer service, I spoke to a representative, Theakae, who denied any guarantees of proper handling in the future. Despite previous assurances from supervisors, I was now met with resistance, which was frustrating and contradicted earlier promises. As a customer who heavily relies on this service due to having a special needs child, I am dismayed by the lack of consideration for my repeated concerns. I am seeking a resolution to this ongoing issue and hope to find someone who can address this matter promptly.

I am unsure if the individual was affiliated with Instacart, but he seemed to be a delivery person. I used to work for Instacart, so I wanted to share my recent alarming experience regarding a delivery. While returning home from work, I noticed a car following me as I neared my neighborhood. Instead of heading into my driveway, I continued straight, but the car stopped right in front of my driveway. Feeling unsettled, I maneuvered and found the car blocking my neighbor's driveway. It unnerved me, with tinted windows and its odd behavior. Subsequently, the car moved erratically and stopped in front of my house, prompting me to question their actions. I hurried into my home, feeling anxious. The car lingered, finally departing when the recipient emerged from a neighboring house. Such incidents are troubling as they can spark fear and confusion among residents, potentially leading to dangerous misunderstandings.

I would like to report an incident that occurred at Kroger in Mount Juliet involving a customer named Yhanne B. The store was closing and despite my efforts to assist her with her order, she was extremely disrespectful. I explained that the items she wanted were out of stock, which was confirmed by Kroger employees. She threatened to complain to Kroger about me. I was doing my best to fulfill her order before the store closed, especially while dealing with a dying phone. Despite the challenges, I successfully delivered her order to her house.

I encountered multiple issues with my Kroger order delivered on 1/26/[redacted]: 1) I was charged for but did not receive: - Kraft Singles American Cheese, no substitution was provided. - Only 1 Chobani Cherry on the Bottom Greek Yogurt was delivered instead of the 5 I ordered. 2) Items I did not order nor receive substitutes for were charged and delivered, such as 6 perfect bananas instead of the 3 I ordered. 3) Two loaves of whole wheat bread were charged and delivered as substitutes, but I received the Wonder Bread and English muffins I ordered instead. 4) The ice cream was delivered melted, causing a mess in the bag and on my carpet. 5) Additionally, I received items like frozen cherries and frozen dinners that were defrosted and a bottle of Tylenol I did not order.

My Instacart shopper cancelled my order after spending hours at the store texting back and forth. Despite clear announcements to proceed to the front for final purchases, the shopper did not follow instructions. I have been waiting for my order and dinner for approximately four hours. I cannot believe this has happened. I am frustrated that the order was cancelled without any communication. I expect better service since I paid upfront for a smooth delivery. I now have to reorder and wait until tomorrow. This situation is unacceptable, and I demand compensation. The shopper seemed preoccupied with messaging instead of shopping. I am stranded without food now and cannot believe the lack of responsibility. Please contact me urgently at [redacted]. My name is Devin, and I am the account holder.